Strategic Corporate Crisis Management: Building an Unconquerable Organization PDF
Preview Strategic Corporate Crisis Management: Building an Unconquerable Organization
“Crises are progressively becoming more complex, frequent, and severe. As a result, your crisis preparedness and response capabili- ties must adapt to the new landscape when there is only one chance to ‘get it right.’ Brendan Monahan provides Crisis Management 2.0 insights that go beyond traditional preparedness and response approaches. Strategic Corporate Crisis Management: Building an Unconquerable Organization is a well-written and visionary guide for handling crises of the future.” Bruce T. Blythe, Chairman R3 Continuum (Ready, Respond, Recover) “As a corporate security senior leader with close to 40 years of fed- eral law enforcement, state government, and private sector secu- rity experience, I am excited to see this book from Brendan. From his time as an intelligence analyst, crisis management and business continuity professional, Brendan has developed unique insights on the emerging and complex global risk environment facing busi- nesses today. This book will serve as a great introduction to the next generation of crisis management and business continuity leaders. It will also serve as a clear reminder to my peer/legacy security professionals on the variety, complexity, and impact from these new threats and challenges. As Brendan’s book highlights, we should see such incidents/crisis as an opportunity for growth and betterment.” Edward Dickson, Vice President, Global Security, Global Pharmaceutical Corporation “This book serves as a cautionary message to public and private sector managers and leaders that crises will continue to confront them, increasing in number and unfamiliarity. While public sector organizations such as fire and police departments have come to rely on the usefulness of an incident command type system and com- mand post for managing an unfolding crisis or critical incident, it would serve them well to heed the principles and recommen- dations of this author. Monahan brings to the fore the criticality of public and private sector organizations being adaptive to ever- changing circumstances and situations, developing competencies among organizational personnel, and planning and preparations that should continue to evolve. It is beyond difficult, if not impos- sible, to plan and prepare for the type and nature of every crisis; however, the author provides thoughtful insight into how leaders and crisis team members can better serve their organizations with the goal of successful outcomes.” Russell Fischer, Retired Chief, Miami-Dade Police Department, Miami, Florida STRATEGIC CORPORATE CRISIS MANAGEMENT Presenting an alternative to traditional models of centralized crisis man- agement, this book makes the case for decentralizing crisis response and building resilience where it matters most, and provides an accessible, prag- matic approach for doing so. Focusing squarely on crisis management, the book challenges the notion that corporate crisis teams can be expected to swoop in and “save the day”; the role of the crisis team should be to advance a culture of readiness across an organization, and to foster leadership and crisis competency where it’s needed, when it’s needed. Crisis management expert Brendan Monahan draws from current management and leadership thinking that challenges hierarchies, finds incredible potential in the power of an organization’s people, and aligns with many of today’s highest-performing organizations that have already adopted this approach. This may run counter to cur- rent crisis management texts prescribing highly disciplined planning and command structures, but following this book’s alternative approach will unlock tremendous potential, deepen resilience, and improve outcomes in crisis response. Professionals in crisis management, business continuity, emergency management, risk management, and others with crisis management accountability will value this practical book for “corporate crisis first responders” to use when they encounter the extraordinary. Brendan Monahan is a security intelligence and crisis professional with nearly 20 years of experience leading organizations through crisis and inci- dent response. STRATEGIC CORPORATE CRISIS MANAGEMENT Building an Unconquerable Organization Brendan Monahan Cover image: © Dilok Klaisataporn First published 2023 by Routledge 605 Third Avenue, New York, NY 10158 and by Routledge 4 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an informa business © 2023 Brendan Monahan The right of Brendan Monahan to be identified as author of this work has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Names: Monahan, Brendan, author. Title: Strategic corporate crisis management : building the unconquerable organization / Brendan Monahan. Description: 1 Edition. | New York, NY : Routledge, 2023. | Includes bibliographical references and index. | . Identifiers: LCCN 2022025250 (print) | LCCN 2022025251 (ebook) | ISBN 9781032107387 (hardback) | ISBN 9781032107370 (paperback) | ISBN 9781003216803 (ebook) Subjects: LCSH: Crisis management. | Strategic planning. | Leadership. | Corporations--Growth. Classification: LCC HD49 .M656 2023 (print) | LCC HD49 (ebook) | DDC 658.4/056--dc23/eng/20220728 LC record available at https://lccn.loc.gov/2022025250 LC ebook record available at https://lccn.loc.gov/2022025251 ISBN: 978-1-032-10738-7 (hbk) ISBN: 978-1-032-10737-0 (pbk) ISBN: 978-1-003-21680-3 (ebk) DOI: 10.4324/9781003216803 Typeset in Joanna by KnowledgeWorks Global Ltd. For Elle, Finn, Lily, and Thomas CONTENTS Author biography xi 1 Preface and introduction 1 PART I 2 Old ideas become new again: What’s the plan vs what’s the story? 15 3 The problem, the challenge and a solution 30 PART II 4 Crisis management for complex organizations: A practical approach 55 5 Rapid and responsible escalation 87 PART III 6 The only three questions you need to ask – Who’s in charge – Crisis leadership 109
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