Svane ffirs.tex V3-10/15/2014 1:44P.M. Pageii Svane ffirs.tex V3-10/15/2014 1:44P.M. Pagei Startupland Svane ffirs.tex V3-10/15/2014 1:44P.M. Pageii Svane ffirs.tex V3-10/15/2014 1:44P.M. Pageiii Startupland HOW THREE GUYS RISKED EVERYTHING TO TURN AN IDEA INTO A GLOBAL BUSINESS Mikkel Svane Carlye Adler Svane ffirs.tex V3-10/15/2014 1:44P.M. Pageiv CoverdesignbyJesseHarding,BobGalmarini,TokeNygaard,PaulCapili, andJeanieMordukhay Copyright©2015byZendesk,Inc.Allrightsreserved. PublishedbyJossey-Bass AWileyBrand OneMontgomeryStreet,Suite1200,SanFrancisco,CA94104-4594— www.josseybass.com Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,or transmittedinanyformorbyanymeans,electronic,mechanical,photocopying, recording,scanning,orotherwise,exceptaspermittedunderSection107or108 ofthe1976UnitedStatesCopyrightAct,withouteitherthepriorwrittenpermission ofthepublisher,orauthorizationthroughpaymentoftheappropriateper-copyfeeto theCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA01923, 978-750-8400,fax978-646-8600,orontheWebatwww.copyright.com.Requeststo thepublisherforpermissionshouldbeaddressedtothePermissionsDepartment, JohnWiley&Sons,Inc.,111RiverStreet,Hoboken,NJ07030,201-748-6011,fax 201-748-6008,oronlineatwww.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveused theirbesteffortsinpreparingthisbook,theymakenorepresentationsorwarranties withrespecttotheaccuracyorcompletenessofthecontentsofthisbookand specificallydisclaimanyimpliedwarrantiesofmerchantabilityorfitnessfora particularpurpose.Nowarrantymaybecreatedorextendedbysalesrepresentatives orwrittensalesmaterials.Theadviceandstrategiescontainedhereinmaynotbe suitableforyoursituation.Youshouldconsultwithaprofessionalwhereappropriate. Neitherthepublishernorauthorshallbeliableforanylossofprofitoranyother commercialdamages,includingbutnotlimitedtospecial,incidental,consequential, orotherdamages.ReadersshouldbeawarethatInternetWebsitesofferedas citationsand/orsourcesforfurtherinformationmayhavechangedordisappeared betweenthetimethiswaswrittenandwhenitisread. Jossey-Bassbooksandproductsareavailablethroughmostbookstores.To contactJossey-BassdirectlycallourCustomerCareDepartmentwithintheU.S.at 800-956-7739,outsidetheU.S.at317-572-3986,orfax317-572-4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on-demand. Somematerialincludedwithstandardprintversionsofthisbookmaynotbeincluded ine-booksorinprint-on-demand.IfthisbookreferstomediasuchasaCDorDVD thatisnotincludedintheversionyoupurchased,youmaydownloadthismaterialat http://booksupport.wiley.com.FormoreinformationaboutWileyproducts,visit www.wiley.com. LibraryofCongressCataloging-in-PublicationDataisonfile. ISBN978-1-118-98081-1(hardcover), ISBN978-1-118-98085-9(epdf), ISBN978-1-118-98086-6(epub) PrintedintheUnitedStatesofAmerica FIRSTEDITION HBPrinting10987654321 Svane ffirs.tex V3-10/15/2014 1:44P.M. Pagev For the citizens of Startupland. Svane ffirs.tex V3-10/15/2014 1:44P.M. Pagevi Svane ftoc.tex V2-10/15/2014 1:47P.M. Pagevii Contents ForewordbyAlexiaTsotsis ix Introduction:ThePursuitofHappiness 1 1 TheHoneymoon 7 Believingthatwhatyou’redoingisgreatandknowing nothingofwhat’stocome 2 TheSaladDays 31 Keepingittogetherwhenthingsshouldbefallingapart 3 GoingforBroke 57 Howtoturndownmoneyandkeepyourcompany (andyoursoul) 4 TheBubbleRedux 69 Battlingcircumstancesbeyondyourcontrol 5 TheGameIsNotOver 81 Gettinginvestorsandgettingalongwithyourpartners vii Svane ftoc.tex V2-10/15/2014 1:47P.M. Pageviii CONTENTS 6 ComingtoAmerica 97 Chasingthedream—anddealingwiththereality 7 GoWest 115 Leveraginglocationandupendingourlives 8 GrowingUp 133 Goingfrombuildingaproducttobuildinga company—andmessingupalongtheway 9 InnocenceLost 151 Fromidealisttorealist,andtheuncomfortable journeyinbetween 10 GoingtotheShow 167 Becomingapubliccompanyandremembering wherewecamefrom Epilogue 179 AFewMoreThoughts 185 It’sallaboutrelationships Notes 189 Acknowledgments 191 AbouttheAuthors 193 Index 197 viii
Description: