00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page i STARTING YOUR OWN PRACTICE 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page ii 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page iii STARTING YOUR OWN PRACTICE THE INDEPENDENCE GUIDE FOR PROFESSIONAL SERVICE PROVIDERS ROBERT FRAGASSO John Wiley & Sons, Inc. 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page iv Copyright © 2005 by Robert Fragasso. All rights reserved. ∞ Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. 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Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Fragasso, Robert, 1945– Starting your own practice : the independence guide for professional service providers / Robert Fragasso. p. cm. ISBN-13 978-0-471-73305-8 (cloth) ISBN-10 0-471-73305-9 (cloth) 1. Financial planners. 2. Investment advisors. 3. New business enterprises—Planning. I. Title HG179.5.F73 2005 332.6'068'1—dc 2005004694 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page v To my children, Christine, Kathleen, and Vicki; their husbands, Brian and Mike; and my grandchildren, Kaitlyn, Bailey, and Connor, who provide the reason to continually improve our business and also to my business associates and clients who make it fun. 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page vi 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page vii CONTENTS Foreword xi Preface xiii Acknowledgments xv Chapter One: Is It Your Time to Move to Independence? 1 The Financial Benefits 3 Risk 8 The Entrepreneur’s Test 11 Chapter Two: What Does It Mean to Be in Business For Yourself, and Who Does It Well? 15 Time 15 People Make the Difference 16 Chapter Three:Creating Your Business 19 Choosing Your Market Niche 20 Structuring Your Business to Serve Your Market Niche 23 Creating Your Organizational Model 33 Chapter Four:Staffing and Compensation 39 Filling Positions in Your Model with the Right People 51 Your Fringe Benefit Package as a Recruitment, Retention, and Productivity Tool 52 vii 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page viii viii CONTENTS Fringe Benefits Summary 58 Managing Workforce Growth 59 Chapter Five: Leaving Your Current Employer 61 Preparing for the D-Day Invasion 61 Protecting Your Confidentiality 65 Chapter Six:Choosing Your Business Space 69 Interior Design 69 Office Location and Image 71 Finding the Right Building 72 Negotiating for Space 73 Chapter Seven:Equipment and Supplies 77 The Rubber Band Phenomenon 77 Chapter Eight:Financing 79 Chapter Nine: Legal Format and Protecting Your Investment 83 Incorporate or Not? 83 Protecting Your Business Investment 85 Chapter Ten: Ask What Your Government Can Do For You 89 Federal Government 89 State Government 90 Local Government 91 Other Not-for-Profit Resources 91 Chapter Eleven: Converting Existing Clients or Customers to Your New Business 93 Chapter Twelve:Gaining New Clients and Customers—The Right Way 99 “Man Must Sit in Chair with Mouth Open for Very Long Time before Roast Duck Fly in” 99 Advertising 100 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page ix CONTENTS ix Public Relations 102 Create Your Own Public Relations through Newsletters and E-Newsletters 104 Direct Mail 106 Networking: The Natural Way to Gain New Clients 114 Educational Seminars 118 Teaching the Seminars 124 Referrals 127 Chapter Thirteen:Managing Your Business 133 The Pugil Stick Effect 133 Manage Your Business or It Will Manage You 135 Time Management 135 Activities Management 136 Putting Your Goals into Action 141 It Is as Easy as A-B-C 148 Techniques of Activities Management 149 Summary 153 People Management 154 Talk, Talk, Talk, and Talk 156 Creating Your Organization’s Employee Structure 157 Evaluate Results but Manage Activities 162 Creating and Implementing Your Business’s Strategic Plan 164 Appreciate and Validate or The Duck Sauce Factor 165 Which Clients or Customers Do You Want? 166 Managing Your Clients and Customers 168 Treating Clients as People 174 Managing during Tough Times 175 Chapter Fourteen: Your Exit Strategy 179 Price 179 Who Will Buy or Receive Your Business? 180 How to Receive Payment for Your Business 181 Special Considerations in Selling to Family Members 182 Retirement Planning 183 The End of the Rainbow 183 00_FRAGASSO_i_xviii 7/25/05 10:33 AM Page x x CONTENTS Appendix A: Reading List 185 Appendix B:Newsletter and E-News Examples 191 Index 203 About the Author 217