th 5 edition “entrepreneurs enjoy a freedom few ever know. starting your own business is one of the few remaining paths to wealth—and this book is a valuable road map.” —robert K. Kiyosaki, author of Rich Dad Poor Dad ap into more than 30 years of small business expertise as you Tembark on the most game- changing journey of your life—your new business. This unmatched guide—the best-selling be business startup book of all time—offers critical startup essentials and a current, comprehensive view of what it takes to survive the crucial frst three years, giving you exactly what you ned to survive sTarT and succeed. plus, you’ll get advice and insight from experts and practicing entrepreneurs, all offering common-sense your approaches and solutions to a wide range of challenges. • Pinpoint your target market • U ncover creative fnancing for startup and growth your • U se online resources to streamline own your business plan • L earn the secrets of successful marketing • D iscover digital and social media tools and how to use them • T ake advantage of hundreds of resources boss • R eceive vital forms, worksheets and checklists own From startup to retirement, millions of entrepreneurs and small business owners have trusted Entrepreneur to point them in the right direction. We’ll isbn-13: 978-1-59183-879 teach you the secrets of the winers, and business isbn-10: 1-599183-870 give you exactly what you need to lay the groundwork for success. $24.95 small business/ entrepreneurship cover design by Megan roy entrepreneurpress.com By the staff of Entrepreneur Media Inc. with foreword by Peter Shea, CEO business week bestseller over 300,000 copies sold sTarT your own business The only startup book you’ll ever need 5TH EDITION START YOUR OWN BUSINESS The ONLY startup book you’ll ever need Jere L. Calmes, Publisher Cover design: Megan Roy Composition and production: Eliot House Productions © 2010 by Entrepreneur Media Inc. All rights reserved. Reproduction or translation of any part of this work beyond that permitted by Section 107 or 108 of the 1976 United States Copyright Act without permission of the copyright owner is unlawful. Requests for permission or further informa- tion should be addressed to the Business Products Division, Entrepreneur Media Inc. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Start your own business/by Entrepreneur Media, Inc.—5th ed. p. cm. Rev. ed. of: Start your own business: the only startup book you’ll ever need/Rieva Lesonsky. 4th ed. Includes index. ISBN-13: 978-1-59918-387-9 (alk. paper) ISBN-10: 1-59918-387-0 1. New business enterprises—Management. 2. Small business— Management. I. Lesonsky, Rieva. Start your own business. II. Entrepreneur Media, Inc. HD62.5.E559 2010 658'.041—dc22 2010020310 Printed in Canada 14 13 12 11 10 10 9 8 7 6 5 4 3 2 1 Editor: Marla Markman Contributing Writers Jill Amadio, Leanne Anderson, Jane Easter Bahls, Stephen Barlas, Stephanie Barlow, Johanna Billings, Bruce Blechman, J. Tol Broome, Andrew Caffey, Melissa Campanelli, Carolyn Campbell, Melissa Caresosa, Cassandra Cavanah, Janean Chun, James Clark, Bob Coleman, Charlene Davis, Cyrstal Detamore-Rodman, Sandra Eddy, Paul & Sarah Edwards, Clifford Ennico, David Evanson, Barry Farber, Iris Lorenz-Fife, Lorayne Fiorillo, Jerry Fisher, Barbara Frantz, Charles Fuller, Cheryl Goldberg, Kim Gordon, Cynthia Griffin, Mark Henricks, Mike Hogan, Frances Huffman, Christopher Keanelly, Danielle Kennedy, Erika Kotite, Jay Conrad Levinson, David Lindo, Jacquelyn Lynn, Richard Maturi, Robert McGarvey, Sean Melvin, Gwen Moran, Heather Page, James Park, Jennifer Pellet, Chris Pentilla, Marcia Perkins-Reed, Debra Phillips, Karen Roy, Edward Rybka, David E. Rye, Eileen Figure Sandlin, Bev Stehli, Gayle Sato Stodder, Guen Sublette, Joan Szabo, Conrad Theodore, Bob Weinstein, Glen Weisman, Geoff Williams, Linda Wroblewski TABLE OF CONTENTS Foreword by Peter Shea, CEO and owner of Entrepreneur Media, Inc. - - - xi On Your Mark . . . part 1 THINK chapter 1 Introduction - - - - - - - - - - - - - - - - - - - - - - - - - 5 chapter 2 Taking the Plunge: Get Ready to Be an Entrepreneur - - - - - - - - - - - - 9 chapter 3 Good Idea!: How To Get an Idea for Your Business - - - - - - - - - - - - - - - - - - - 19 chapter 4 Good Timing: Should You Launch Your Business Part or Full Time? - - - - - - - - - - - - 31 v VI START YOUR OWN BUSINESS chapter 5 Build It Or Buy It?: Starting a Business vs. Buying One - - - - - - - - 39 part 2 PLAN chapter 6 Choose Your Target: Defining Your Market - - - - - - - - - - - - - - - 73 chapter 7 If You Build It, Will They Come?: Conducting Market Research - - - - - - - - - - - - - - - - - - - - - - - - - 89 chapter 8 The Name Game: Naming Your Business - - - - - - - - - - - - - - - - 115 chapter 9 Make It Legal: Choosing a Business Structure - - - - - - - - - - - - - - 125 chapter 10 Plan of Attack: Creating a Winning Business Plan - - - - - - - - - - - 143 chapter 11 Call in the Pros: Hiring a Lawyer and an Accountant - - - - - - - - - 155 part 3 FUND chapter 12 All in the Family: Financing Starts with Yourself and Friends and Relatives - - - - - - - - - - - - - - - - - - - - - 177 chapter 13 Nothing Ventured, Nothing Gained: How To Find and Attract Investors - - - - - - - - - - - - - - - - - - - - 193 chapter 14 Looking for Loans: The Ins and Outs of Debt Financing - - - - - - - 203 chapter 15 Fed Funds: How To Get Government Loans - - - - - - - - - - - - - - - 221 ■ TABLE OF CONTENTS START YOUR OWN BUSINESS VII Get Set . . . part 4 PREPARE chapter 16 What’s Your Deal?: Negotiating Successfully by Cliff Ennico - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 239 chapter 17 Site Seeking: Choosing a Location for Your Business- - - - - - - - - - - 249 chapter 18 Looking Good: Creating a Professional Image- - - - - - - - - - - - - - 271 chapter 19 Stock Answers: The Lowdown on Inventory - - - - - - - - - - - - - - - 283 chapter 20 It’s in the Mail: Setting Up Mailing Systems - - - - - - - - - - - - - - 303 chapter 21 Charging Ahead: Offering Your Customers Credit - - - - - - - - - - - 315 chapter 22 Cover Your Assets: Getting Business Insurance - - - - - - - - - - - - - 335 chapter 23 Staff Smarts: Hiring Employees - - - - - - - - - - - - - - - - - - - - - - - 353 chapter 24 Perk Up: Setting Employee Policies and Benefits - - - - - - - - - - - - - 385 part 5 BUY chapter 25 Buyer’s Guide: Business Equipment Basics - - - - - - - - - - - - - - - - 415 TABLE OF CONTENTS ■ VIII START YOUR OWN BUSINESS chapter 26 Business 24/7: Using Technology to Boost Your Productivity - - - - - - 429 chapter 27 Net Works: Building Your Company Website - - - - - - - - - - - - - - - 447 chapter 28 Keep In Touch: Using Technology to Stay Connected - - - - - - - - - - 463 Go! part 6 MARKET chapter 29 Brand Aid: Building a Brand - - - - - - - - - - - - - - - - - - - - - - - - 485 chapter 30 Marketing Genius: Advertising and Marketing Your Business - - - - 495 chapter 31 Talking Points: How To Promote Your Business - - - - - - - - - - - - - 549 chapter 32 Sell It!: Effective Selling Techniques- - - - - - - - - - - - - - - - - - - - - 569 chapter 33 Now Serving: Offering Superior Customer Service - - - - - - - - - - - 591 part 7 ENGAGE chapter 34 Net Sales: Online Advertising and Marketing - - - - - - - - - - - - - - 603 chapter 35 Social Studies: Social Media Marketing - - - - - - - - - - - - - - - - - 619 ■ TABLE OF CONTENTS START YOUR OWN BUSINESS IX chapter 36 Can You Relate?: Social Media Networking - - - - - - - - - - - - - - - 629 part 8 PROFIT chapter 37 Keeping Score: The Basics of Bookkeeping by J. Tol Broome Jr. - - - - - - - - - - - - - - - - - - - - - - - - - - - - 641 chapter 38 Making a Statement: How To Create Financial Statements by J. Tol Broome Jr. - - - - - - - - - - - - - - - - - - - - - - - - - - - - 659 chapter 39 On the Money: Effectively Managing Your Finances by J. Tol Broome Jr. - - - - - - - - - - - - - - - - - - - - - - - - - - - - 675 chapter 40 Pay Day: How To Pay Yourself - - - - - - - - - - - - - - - - - - - - - - - - 705 chapter 41 Tax Talk: What You Need to Know About Your Taxes by Joan Szabo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 713 appendix Business and Government Resources- - - - - - - - - - - - - - - - - 731 Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 743 Index - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 767 TABLE OF CONTENTS ■