Start and Run Your Own Coffee Shop and Lunch Bar PDF
Preview Start and Run Your Own Coffee Shop and Lunch Bar
START AND RUN YOUR OWN COFFEE SHOP AND LUNCH BAR Some other titles from How To Books 100 Ways to Make Your Business a Success A small business resource book The Small Business START-UP Workbook A step-by-step guide to starting the business you’ve dreamed of Book-Keeping & Accounting for the Small Business How to keep the books and maintain financial control over your business Setting Up & Running a Limited Company A comprehensive guide to forming and operating a company as a director or shareholder Starting Your Own Business The bestselling guide to planning and building a successful enterprise Send for a free copy of the latest catalogue to: How to Books Spring Hill House, Spring Hill Road Begbroke, Oxford OX5 1RX, United Kingdom [email protected] www.howtobooks.co.uk START AND RUN YOUR OWN COFFEE SHOP AND LUNCH BAR Heather Lyon howtobooks smallbusinessstart-ups Published by How To Content, A division of How To Books Ltd, Spring Hill House, Spring Hill Road Begbroke, Oxford OX5 1RX United Kingdom Tel: (01865) 375794 Fax: (01865) 379162 [email protected] www.howtobooks.co.uk All rights reserved. No part of this work may be reproduced or stored in an information retrieval system (other than for purposes of review) without the express permission of the publisher in writing. The right of Heather Lyon to be identified as author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988. © 2008 Heather Lyon First published in electronic form 2008 British Library Cataloguing in Publication Data A catalogue record of this book is available from the British Library ISBN: 978-1-84803-293-4 Produced for How To Books by Deer Park Productions, Tavistock, Devon Designed and typeset by Mousemat Design Ltd NOTE: The material contained in this book is set out in good faith for general guidance and no liability can be accepted for loss or expense incurred as a result of relying in particular circumstances on statements made in the book. Laws and regulations are complex and liable to change, and readers should check the current position with relevant authorities before making personal arrangements. This book is dedicated to Robert Pirrie, my late partner, who initially encouraged me to write this book. This page intentionally left blank CONTENTS Acknowledgements xi Preface xiii Chapter 1 Getting started 1 Planning your business 1 Thinking about your business agreement 3 Choosing a location 3 Offering a delivery service 8 Doing your research 9 Chapter 2 Choosing your shop unit 11 Are you going to purchase or lease your premises? 11 Purchasing your premises 11 Leasing your premises 12 Chapter 3 Getting advice 15 Working with professional advisers 15 Understanding insurance 19 Finding help in your area 20 When do you need a licence? 21 Drawing up a business plan 21 Chapter 4 Creating your own coffee shop 25 Choosing a name 25 Building an image 26 Making the most of your menu 30 Should you opt for self-service or table service? 33 Deciding your opening hours 34 Chapter 5 Devising your menu 35 Catering to suit your customer 35 Serving cold-filled snacks and sandwiches 35 Serving hot-filled snacks and sandwiches 38 VII START AND RUN YOUR OWN COFFEE SHOP AND LUNCH BAR Making your own soup 38 Serving breakfasts 40 Serving home-cooked meals 40 Catering for children 41 Baking your own cakes 41 Offering a choice of hot and cold drinks 44 Chapter 6 Purchasing and leasing catering equipment 46 Buying new equipment 46 Buying second-hand equipment 47 Buying or leasing kitchen equipment 47 Buying furniture and fittings 59 Chapter 7 Choosing your suppliers 61 Finding your food suppliers 61 Buying from supermarkets 65 Using a cash and carry 65 Handling food safely 66 Chapter 8 Employing staff 67 Deciding how many staff you need 67 Employing immigrants 67 Recruiting your staff 68 Interviewing prospective employees 73 Dismissing staff 75 Chapter 9 Training your staff 81 Training staff on the job 81 Compiling a staff manual 82 Following up training 83 Teaching staff how to generate good customer relations 83 Dealing with difficult customers 84 Organizing regular staff meetings 86 Tackling absenteeism 87 Hanging on to good staff 88 Chapter 10 Complying with health, safety and hygiene laws 91 Be committed to cleanliness 91 Drawing up a cleaning schedule 91 VIII CONTENTS Tips for effective cleaning 93 Working with your local Environmental Health Department 95 Complying with the rules and regulations 96 Inspections by the Environmental Health Officer 98 Preparing and storing food safely 99 Eradicating food hazards 102 Getting advice about health and safety issues 104 Carrying out a risk assessment 105 Chapter 11 How to increase your business 108 Developing your marketing strategy 108 Using vouchers and flyers 109 Some more ideas for attracting customers 111 Handing out customer questionnaires 113 Using local radio and newspapers 114 Using your local tourist board 115 Using an outside agency 115 Chapter 12 Popular coffee shop recipes 116 Soups 118 Savoury recipes 132 Fillings or toppings for baked potatoes 136 Fillings for sandwiches 140 Popular cake recipes 142 Tray bakes 155 Chapter 13 The 12 skills you need to run a successful coffee shop 163 Appendix 1 Employment contract – full-time staff 165 Appendix 2 Employment contract – part-time staff 171 Appendix 3 Employment contract – weekend staff 177 Appendix 4 Job description pro forma 183 Appendix 5 Employee handbook 185 Appendix 6 Customer questionnaire 198 Appendix 7 Useful contact numbers and addresses 200 Index 203 IX
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