Stakeholder Adoption of E-Government Services: Driving and Resisting Factors PDF
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Stakeholder Adoption of E-Government Services: Driving and Resisting Factors Mahmud Akhter Shareef McMaster University, Canada Vinod Kumar Carleton University, Canada Uma Kumar Carleton University, Canada Yogesh K. Dwivedi Swansea University, UK Senior Editorial Director: Kristin Klinger Director of Book Publications: Julia Mosemann Editorial Director: Lindsay Johnston Acquisitions Editor: Erika Carter Development Editor: Joel Gamon Production Editor: Sean Woznicki Typesetters: Keith Glazewski, Jennifer Romanchak and Milan Vracarich Jr. Print Coordinator: Jamie Snavely Cover Design: Nick Newcomer Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com/reference Copyright © 2011 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Stakeholder Adoption of E-Government Services: Driving and Resisting Factors / Mahmud Akhter Shareef ... [et al.], editors. p. cm. Includes bibliographical references and index. Summary: “This book examines the stakeholders of e-government and reveals the stages of growth or service maturity levels, shedding light on the paradigms and fundamental discourses of the e-government adoption process”--Provided by publisher. ISBN 978-1-60960-601-5 (hardcover) -- ISBN 978-1-60960-602-2 (ebook) 1. Internet in public administration. 2. Electronic government information. 3. Information technology--Political aspects. I. Shareef, Mahmud Akhter, 1966- JF1525.A8S83 2011 352.3’802854678--dc22 2011001309 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. To my father Md. Murshed Ali and mother Mrs. Lutfunnahar. - Mahmud Akhter Shareef To my loving parents. - Vinod Kumar To my loving parents. - Uma Kumar To my sisters: Asha, Sandhya and Santosh. - Yogesh K. Dwivedi Editorial Advisory Board Norm Archer, McMaster University, Canada Shantanu Dutta, University of Ontario Institute of Technology, Canada M. A. A. Hasin, Bangladesh University of Engineering and Technology, Bangladesh Khalil Khoumbati, University of Sindh, Pakistan Navonil Mustafee, Brunel University, UK Morteza Niktash, Public Works and Government Services, Canada Vishanth Weerakkody, Brunel University, UK List of Reviewers Moaman Al-Busaidy, Brunel University, UK Faris Al-Sobhi, Brunel University, UK Irfan Butt, The Lahore University of Management Sciences, Pakistan Yasemin Çetin, Middle East Technical University, Turkey Shantanu Dutta, University of Ontario Institute of Technology, Canada Kostas Ergazakis, National Technical University of Athens, Greece Inder Jit Singh Mann, Carleton University, Canada Kayvan Miri Lavassani, Carleton University, Canada Bahar Movahedi, Carleton University, Canada Bhasker Mukerji, St. Francis Xavier University, Canada Amitabh Ojha, Indian Institute of Technology Delhi, India Ram Palanisamy, St. Francis Xavier University, Canada P. Senthil Priya, P S G Arts and Science College, India Vedmani Sharan, Carleton University, Canada Varadharajan Sridhar, Sasken Communication Technologies, India Teta Stamati, National and Kapodistrian University of Athens Panepistimioupolis, Greece Rakhi Tripathi, Indian Institute of Technology Delhi, India D. Tunç Medeni, Middle East Technical University, Turkey Dong Young Kim, Carleton University, Canada Table of Contents Foreword by Vikas Jain .....................................................................................................................xiii Foreword by Lemuria Carter ............................................................................................................xv Preface ................................................................................................................................................xvi Acknowledgment ...............................................................................................................................xxii Section 1 E-Government Development, Adoption, and Implementation: A Global Phenomenon Chapter 1 Introduction to Electronic Government: Development and Adoption ....................................................1 Ahsan Akhter Hasin, Bangladesh University of Engineering & Technology, Bangladesh Vinod Kumar, Carleton University, Canada Uma Kumar, Carleton University, Canada Mahmud Akhter Shareef, McMaster University, Canada Chapter 2 An E-Government Strategic Planning Framework ...............................................................................14 Vedmani Sharan, Carleton University, Canada Chapter 3 Electronic Government Adoption Paradigms .......................................................................................27 Mahmud Akhter Shareef, McMaster University, Canada Yogesh K. Dwivedi, Swansea University, UK Section 2 Reformation of Public Administration: Digitization of Government Chapter 4 Are Cities in India Digital Yet? Some Evidence ...................................................................................87 Varadharajan Sridhar, Sasken Communication Technologies, India Kala Seetharam Sridhar, Public Affairs Centre, India Chapter 5 The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of Madinah City in Saudi Arabia .............................................................................................................103 Faris Al-Sobhi, Brunel University, UK Vishanth Weerakkody, Brunel University, UK Chapter 6 The Demand Side for Development of E-Government Services and Gateway in Turkey: Taking Citizen Perceptions and Suggestions into Account .................................................................116 D. Tunç Medeni, Middle East Technical University, Turkey Yasemin Çetin, Middle East Technical University, Turkey Asım Balcı, Selçuk University, Turkey Sevgi Özkan, Middle East Technical University, Turkey Section 3 Adoption, Proliferation, and Resistance: Growth of Service Maturity Chapter 7 E-Government Adoption and Proliferation Across Different Stages of Evolution .............................137 Amitabh Ojha, Indian Institute of Technology Delhi, India Rakhi Tripathi, Indian Institute of Technology Delhi, India M. P. Gupta, Indian Institute of Technology Delhi, India Chapter 8 An Empirical Effort to Validate Electronic-Government Adoption Model ........................................151 Mahmud Akhter Shareef, McMaster University, Canada Vinod Kumar, Carleton University, Canada Uma Kumar, Carleton University, Canada Chapter 9 Governing E-Government (E-Governance): An Operational Framework ..........................................184 Vedmani Sharan, Carleton University, Canada Section 4 Performance of E-Government Projects Chapter 10 E-Government Development: Performance Evaluation Parameters ...................................................197 Mahmud Akhter Shareef, McMaster University, Canada Uma Kumar, Carleton University, Canada Vinod Kumar, Carleton University, Canada Chapter 11 A Study of the Implementation Status of Two E-Governance Projects in Land Revenue Administration in India .......................................................................................................................214 P. Senthil Priya, P S G College of Arts and Science, India N. Mathiyalagan, P S G College of Arts and Science, India Chapter 12 Comparative Study of E-Government Implementation in Two Public Agencies in Oman ................231 Moaman Al-Busaidy, Brunel University, UK Vishanth Weerakkody, Brunel University, UK Compilation of References ..............................................................................................................246 About the Contributors ...................................................................................................................289 Index ...................................................................................................................................................295 Detailed Table of Contents Foreword by Vikas Jain .....................................................................................................................xiii Foreword by Lemuria Carter ............................................................................................................xv Preface ................................................................................................................................................xvi Acknowledgment ...............................................................................................................................xxii Section 1 E-Government Development, Adoption, and Implementation: A Global Phenomenon Chapter 1 Introduction to Electronic Government: Development and Adoption ....................................................1 Ahsan Akhter Hasin, Bangladesh University of Engineering & Technology, Bangladesh Vinod Kumar, Carleton University, Canada Uma Kumar, Carleton University, Canada Mahmud Akhter Shareef, McMaster University, Canada The first chapter provides the general introduction to e-government, conceptualizing the revolutionary business process engineering in public service reformation globally and the political commitment to- wards this reform for good governance, which is an appealing component of the 21st century. The first chapter also identifies the different types of e-government initiatives aimed at interactions with different government stakeholders and gradual development models of service maturity through e-government. Chapter 2 An E-Government Strategic Planning Framework ...............................................................................14 Vedmani Sharan, Carleton University, Canada The second chapter deals with the concepts of an e-government strategic planning framework. It postu- lates the strategic alignment of public sector organizations with e-government initiatives. This chapter provides a detailed literature review and synthesis of related e-government development models. It proposes a framework to understand the business-ICT linkage and analyzes and prioritizes the gaps of project management in the public sector. Chapter 3 Electronic Government Adoption Paradigms .......................................................................................27 Mahmud Akhter Shareef, McMaster University, Canada Yogesh K. Dwivedi, Swansea University, UK The third chapter addresses several management issues of e-government and ICT and identifies their intertwined relations with e-government adoption. It reviews literature on e-government adoption and service quality and reveals different perspectives, conjectures, and theories of e-government adoption behavior. Section 2 Reformation of Public Administration: Digitization of Government Chapter 4 Are Cities in India Digital Yet? Some Evidence ...................................................................................87 Varadharajan Sridhar, Sasken Communication Technologies, India Kala Seetharam Sridhar, Public Affairs Centre, India The fourth chapter makes a contribution to the literature by documenting the digitization of services in Indian cities and their preparedness. Since India is a leading country in the world in adopting and dif- fusing ICT, Indian digital preparedness has significant implications for other countries in setting their digital strategy. This chapter study uses metrics such as e-government services and ICT orientation of the cities in India. It shows that the larger cities, especially those with more than 10 million inhabitants, fare relatively well in their march towards becoming digital compared to smaller cities. Chapter 5 The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of Madinah City in Saudi Arabia .............................................................................................................103 Faris Al-Sobhi, Brunel University, UK Vishanth Weerakkody, Brunel University, UK The fifth chapter highlights the central significance of intermediaries in the e-government context in developing countries, represented by the Kingdom of Saudi Arabia’s e-government development. The role of intermediaries is very important in the adoption process of e-government, which is an alternative channel to deliver traditional government services; however, it has not yet been explored rigorously. This chapter opens a new window by addressing this issue with a governing framework. This study analyzes socio-cultural factors as impediments in Saudi Arabia as the venue of this study to provide empirical evidence. It also describes the intermediaries, and their role, responsibilities, efficiency, and other related factors of the e-government adoption process.
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