Social Housing Management: A Critical Appraisal of Housing Practice PDF
Preview Social Housing Management: A Critical Appraisal of Housing Practice
Macmillan Building and Surveying Series Series Editor: Ivor H. Seeley Emeritus Professor, The Nottingham Trent University Accounting and Finance forBuilding and Surveying A. R. Jennings Advanced Building Measurement, second edition Ivor H. Seeley Advanced Valuation Diane Butler and David Richmond Applied Valuation Diane Butler Asset Valuation Michael Rayner Building Economics, fourth edition Ivor H. Seeley Building Maintenance, second edition Ivor H. Seeley Building Maintenance Technology Lee How Son and George C. S. Yuen Building Procurement second edition Alan E. Turner Building ProjectAppraisal Keith Hutchinson Building Quantities Explained, fourthedition Ivor H. Seeley Building Surveys, Reports and Dilapidations Ivor H. Seeley Building Services George Hassan Building Technology, fifthedition Ivor H. Seeley Civil EngineeringContractAdministration and Control, second edition Ivor H. Seeley Civil EngineeringQuantities, fifthedition Ivor H. 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Please contact your bookseller or, in the caseof difficulty, write to usat the addressbelow with your nameand address,thetitleoftheseriesandthe ISBN quoted above. CustomerServicesDepartment,Macmillan Distribution Ltd Houndmills, Basingstoke, HampshireRG216XS, England Social Housing Management A Critical Appraisal of Housing Practice Martyn Pearl -- MACMILLAN © Martyn Pearl 1997 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No paragraph of this publication may be reproduced, copied or transmitted savewith written permission or in accordance with the provisions of the Copyright, Designs and PatentsAct 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London W1P9HE. Any person who does any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified asthe author of this work in accordance with the Copyright, Designs and PatentsAct 1988. First published 1997 by MACMILLAN PRESS LTD Houndmills, Basingstoke, Hampshire RG21 6XS and London Companies and representatives throughout the world ISBN978-0-333-62835-5 ISBN978-1-349-13647-6(eBook) DOI 10.1007/978-1-349-13647-6 A catalogue record for this book is available from the British Library. This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. 10 9 8 7 6 5 4 3 2 1 06 05 04 03 02 01 00 99 98 97 This book is dedicated to the memory of my parents and to my wife and children Contents List of Figures and Tables x Preface xi List ofAbbreviations xiii 1 Introduction 1 The New Right Agenda for Change 2 The Realignment of Social Housing Management 7 Practising Housing Management 10 Facing Reality 13 2 What Is HousingManagement? 16 Defining a Framework for Housing Management 19 The Distinctive Nature of Housing Management 22 Housing Management: The Framework for Implementation 25 Managing Property or People: Welfare versus Contractual Frameworks 29 A Clash of Cultures: The Five 'E's 32 Achieving a Middle Ground 33 Summary 37 3 HousingManagement in a Timeof Change 40 The Agenda for Change 41 Customer Care: A New Approach or Window-Dressing? 49 New Skills, New Technology 51 A New Role for Local Authorities: Enabling Councils 53 Housing Association Governance: Accountability or Competition? 56 Managing Diversity: Ensuring Equity and Equality 59 Summary 61 4 Managing a Residualised HousingStock 63 A Residualised Housing Stock 64 Managing Problem Estates 67 Strategic Approaches to Problem Estates 74 Developing Sustainable Environments 75 Priority Estates Project (PEP) 82 Summary 86 vii viii Contents 5 The Role of Tenants in Managing Housing (with Wendy Spray) 89 What is Tenant Involvement in Housing? 90 Prerequisites for Effective Tenant Participation 93 Legislative and Policy Context 96 The Right to Manage 98 Compulsory Competitive Tendering (CCT)of Housing Management and Tenant Participation 101 Equal Opportunities and Tenant Participation 101 CaseStudies of Successful Tenant Participation Initiatives 102 Summary 108 6 Community Care and Housing Management 110 What is Community Care? 111 The Housing/Care Interface 113 Community Care and CCT 120 The Training/Skills Gap 122 Accommodating Community Care 124 Dealing with Equality 126 Summary 128 7 Privatising Housing Management 131 The Framework for Compulsory Competitive Tendering (CCT) 131 A Policy Framework for CCT 132 The Statutory Framework for CCT 137 What Does CCT Involve? 141 Structural Changes 146 CCT and Employment 148 CCT and Tenant Involvement 150 Alternative Routesto Contracting 151 Case Study 153 Initial Experiences 155 Summary 157 8 The Changing Structures of Housing Organisations 159 The Current Position 161 Mergers, Takeovers and Group Structures 164 Housing Action Trusts (HATs) 167 Large Scale Voluntary Transfer (LSVT) 173 Housing Companies 179 Summary 181 9 Managing in Partnership 184 The Nature of Partnership 185 Partnership: The Nuts and Bolts 186 Contents ix Local Authorities and Housing Associations 188 A Caseof Partnership: Housing Associations as Managing Agents (HAMA) 194 The Consortium Approach 196 Summary 204 10 HousingProfessionalism 207 A Housing View of Professionalism 209 What is Professionalism? 211 Disabling Professions 212 Do Professionals Always Act Professionally? 213 The New Professionalism 215 The Chartered Institute of Housing 218 Future Issues for Housing Professionalism 222 Summary 223 11 The Shape of Things to Come 226 Looking Backwards to the Future 227 Into the Millennium? 229 The Future for Local Authorities 235 The Future for Housing Associations 236 The View from the Bridge 241 Winners and Losers 243 Summary and Reflections 244 Bibliography 247 Index 254 List of Figures and Tables Figures 1.1 Advertisement for Lambeth chief executive 14 2.1 The equity-efficiency matrix 38 4.1 Types of nuisance caused by neighbours 68 5.1 Tenant involvement ladder 91 5.2 Right to manage: key stages 99 Tables 2.1 The extent to which housing management functions are located within departments other than housing 23 2.2 The social role of housing managers, as defined by the C1H 31 2.3 The 'E's within the welfare and contractual housing management models 33 3.1 The housing functions of the strategic and enabling authority 55 4.1 An evaluation of Estate Action schemes 78 7.1 Pilot authorities for CCT 135 7.2 Government requirements relating to anti-competitive behaviour 138 7.3 Defined activity for housing management CCT 139 7.4 Housing management contracts 152 8.1 The HAT programme 170 8.2 Factors leading to LSVT 174 8.3 Successful voluntary transfers, 1988-95 175 8.4 Advantages of voluntary transfer 177 8.5 Disadvantages of voluntary transfer 178 9.1 Ingredients of success for partnership 188 10.1 Defining a professional 212 10.2 Professional relationships within the new governance 216 10.3 Management qualities for the new manager 217 11.1 ROOF surveys of local authority housing directors 242 x
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