Shiftwork Safety and Performance-A Manual for Managers and Trainers PDF
Preview Shiftwork Safety and Performance-A Manual for Managers and Trainers
Shiftwork Safety and Performance A Manual for Managers and Trainers Taylor & Francis Taylor & Francis Group http://taylorandfrancis.com Shiftwark Safety and Performance A Manual for Managers and Trainers Peggy Westfall-Lake Glenn N. McBride O CRC Press ell! Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor I'< Francis Group, an informa business CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 11999988 b y Taylor & Francis Group, LLC eRe Press is an imprint of Taylor & Francis Group, an !nfarma business No claim to original U.S. Government works This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material repro duced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work. please access www.copyright.com (http://www.copy· right.com!) or contact the Copyright Clearance Center, Inc. (Ccq, 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not·for·profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identifica· tion and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Authors Peggy Westfall-Lake is a Human Factors Consultant, with Williams Learning Network in Houston, Texas. She is an author, safety researcher, training designer and distance learning curriculum developer. Ms. Westfall has had experience consulting with a variety of 24-hour industries, union and non-union, including: manufacturing, pharmaceutical, mining, nuclear fuels processing, emergency services, law enforcement and others. Her research has covered the impact of downsizing on safety and human performance, promotion of alertness and vigilance, improvement measurement criteria selection, schedule change processes and prevention of human error. A Toastmaster presenter, Ms. Westfall is a popular keynote speaker at regional, state, and national level safety and health conferences. Glenn McBride is President of McBride Publications. As a training consultant, author, and corporate training developer, he is best known for creating breakthroughs in behavioral safety, 24-hour communications and team safety cultures. Mr. McBride (B.S., M.A. in Behavioral Sciences) has twenty years of experience in chemical, hospital, and military shiftwork and built a career with the Dow Chemical Company as a plant technician, supervisor, manager, and training designer. Taylor & Francis Taylor & Francis Group http://taylorandfrancis.com Acknowledgments Getting this manual and Performance Tracking and Improvement into a usable form took incredible encouragement and support over a three-year period. The project w as catalyzed by Ted Swenson of The Dow Chemical Company who gave us "one more corporate project" before retiring to a Colorado mountain hideaway. Jon Walker and Robert Rogers were supportive Dow Chemical training managers who patiently kept asking when the original Dow shiftwork program would be finished. Gene Lowe was the Dow representative and former plant shiftworker w ho surveyed hundreds of corporate shiftworkers around the country, then supported, nurtured, and piloted the original two-hour TIME TRAVELERS, F.A.S.T. Tracking p rogram. We owe a tremendous amount of human insight t o Charlie Kilsby, a local industrial Gulf Coast barber, who has interviewed more 24-hour employees albeit m ale-than nearly anyone else w e k new. Mr. Kilsby has added a personal depth to our research t hat w e could n ot h ave achieved o therwise. Also: Bob Nute, NASA Flight Activity Operations; Diana Ormsbee, NASA News Department; and V incent J . Mellone, ASRS Deputy Program Manager, were instrumental w ith t heir a dvice a nd t echnical a ssistance. The c ustomers, w ho r isked running t he F.A.S.T. Tracking p rogram early in the game which gave us tremendous encouragement and led t o the writing of this manual. Drs. Graeber, Merten of t he FAA, and Hauri of t he Mayo Clinic, and the many other researchers who gave us much needed materials, research data, and encouragement. Taylor & Francis Taylor & Francis Group http://taylorandfrancis.com Preface This book is designed for Safety Directors, Human Resource Managers, Training Managers, Shift Supervisors, Production Managers, and Plant M anagers of 24-hour e mployees -shiftworkers. These are the w orking people w ho c ommit to "time travel" around the 24-hour clock. The message to management within this book s hould b e c onsidered a " safety w ake-up c all." Although the information and recommendations contained in this publication have been compiled from reliable sources, we can make no guarantee as to the current status of certain data. Other or additional safety measures may be required under particular circumstances to promote concepts contained herein. But, we can assure you that promotion of employee health, fitness, alertness, sleep improvements, and quality of time off will have a positive effect on your company's s afety and p roductivity. This book is really a t raining manual plus program generator! We would like this book to speak through you - to the important people in our board rooms, control rooms, plants, cockpits, and departments, who will through their management, skills, ability, and 2 4-hour p erformance, lead u s into t he twenty-first century. Peggy Westfall Glenn N . McBride
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