WEBFFIRS 10/20/2014 22:23:38 Pageiv WEBFFIRS 10/20/2014 22:23:38 Pagei SEVEN DISCIPLINES OF A LEADER How to Help Your People, Team, and Organization Achieve Maximum Effectiveness J E F F W O L F with Ken Shelton WEBFFIRS 10/20/2014 22:23:38 Pageii Coverdesign:MichaelJ.Freeland Copyright2015byJeffWolf.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinany formorbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise, exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,without eitherthepriorwrittenpermissionofthePublisher,orauthorizationthroughpaymentofthe appropriateper-copyfeetotheCopyrightClearanceCenter,222RosewoodDrive,Danvers,MA 01923,(978)750-8400,fax(978)646-8600,oronthewebatwww.copyright.com.Requeststothe PublisherforpermissionshouldbeaddressedtothePermissionsDepartment,JohnWiley& Sons,Inc.,111RiverStreet,Hoboken,NJ07030,(201)748-6011,fax(201)748-6008,oronlineat www.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbest effortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttothe accuracyorcompletenessofthecontentsofthisbookandspecificallydisclaimanyimplied warrantiesofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreatedor extendedbysalesrepresentativesorwrittensalesmaterials.Theadviceandstrategiescontained hereinmaynotbesuitableforyoursituation.Youshouldconsultwithaprofessionalwhere appropriate.Neitherthepublishernortheauthorshallbeliablefordamagesarisingherefrom. Forgeneralinformationaboutourotherproductsandservices,pleasecontactourCustomerCare DepartmentwithintheUnitedStatesat(800)762-2974,outsidetheUnitedStates at(317)572-3993orfax(317)572-4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on-demand.Some materialincludedwithstandardprintversionsofthisbookmaynotbeincludedine-booksorin print-on-demand.IfthisbookreferstomediasuchasaCDorDVDthatisnotincludedinthe versionyoupurchased,youmaydownloadthismaterialathttp://booksupport.wiley.com.For moreinformationaboutWileyproducts,visitwww.wiley.com. LibraryofCongressCataloging-in-PublicationData: Wolf,Jeff(Economist) Sevendisciplinesofaleader:Howtohelpyourpeople,team,andorganizationachievemaximum effectiveness/JeffWolf. pagescm Includesindex. ISBN978-1-119-00395-3(hardback);ISBN978-1-119-00396-0(ebk); ISBN978-1-119-00409-7(ebk) 1. Leadership. I. Title. HD57.7.W64952015 658.4´092—dc23 2014027703 PrintedintheUnitedStatesofAmerica. 10987654321 WEBFFIRS 10/20/2014 22:23:38 Pageiii To my mom and dad who always believed in me, taught me right from wrong, and provided unconditional love and support in everything I ever did. WEBFFIRS 10/20/2014 22:23:38 Pageiv WEBFTOC 10/20/2014 22:30:24 Pagev Contents Acknowledgments ix Introduction:WhatMakesCertainLeadersHighlyEffective? xi I THENATUREOFHIGHLYEFFECTIVELEADERSHIP 1 1 WelcometoLeadership:NatureoftheJob 3 2 WhoSaidItWouldBeEasy?:Scopeofthe Leader’sJob 14 3 PrinciplesofEffectiveLeadership:Essenceofthe Leader’sJob 24 4 DisciplinesandPracticesofHighly EffectiveLeaders 34 II SEVENDISCIPLINES 45 5 Discipline1:InitiativeandInfluence:Seize theReinsandSetanExampleforOthers 47 6 Discipline2:Vision,Strategy,andAlignment: TheProgressionfromPlanstoAccomplishments MarksaTrueLeader 59 7 Discipline3:Priorities,Planning,andExecution: ExecutionCannotSucceedwithouttheTeam’s AcceptanceandEndorsement 75 v WEBFTOC 10/20/2014 22:30:24 Pagevi vi CONTENTS 8 Discipline4:Social/Emotional/PoliticalIntelligence: TheTribulationsofLeadershipandTheirRemedies 91 9 Discipline5:Reciprocation,Collaboration, andService 104 10 Discipline6:LoveandLeverage:ThereIsNo SubstituteforPassionaboutWork 113 11 Discipline7:RenewalandSustainability:ThoseWho PracticeRenewalandSustainabilityAvoidCommon Pitfalls 125 III ELEVENPRACTICESOFHIGHLYEFFECTIVELEADERS 133 12 Practice1:HirePeopleLikeaCastingDirector 135 13 Practice2:NeverStopDevelopingPeople 147 14 Practice3:UnderstandtheValueofCoaching 165 15 Practice4:MotivateandInspirePeople 174 16 Practice5:MasterCommunication 180 17 Practice6:BuildanOptimalTeam 200 18 Practice7:DeliverExcellenceandSatisfy Customers 216 19 Practice8:BalanceYourWorkandPersonalLife: ItWillHelpYouFindtheRightPerspective 228 20 Practice9:NurtureNewLeadersandRetain HighPerformers 239 21 Practice10:LeadDesiredChange 248 WEBFTOC 10/20/2014 22:30:24 Pagevii Contents vii 22 Practice11:ManageaMultigenerational Workforce 258 AbouttheAuthor 273 Index 275 WEBFTOC 10/20/2014 22:30:24 Pageviii
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