Servant Leader Human Resource Management: A Moral and Spiritual Perspective

269 Pages·2014·2.27 MB·English

Servant Leader Human reSource

management
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Servant Leader Human resource

management
a moral and Spiritual Perspective
Gary E. Roberts
servant leader human resource management
Copyright © Gary E. Roberts, 2014.
Softcover reprint of the hardcover 1st edition 2014 978-1-137-42836-3
All rights reserved.
First published in 2014 by
PALGRAVE MACMILLAN®
in the United States— a division of St. Martin’s Press LLC,
175 Fifth Avenue, New York, NY 10010.
Where this book is distributed in the UK, Europe and the rest of the world,
this is by Palgrave Macmillan, a division of Macmillan Publishers Limited,
registered in England, company number 785998, of Houndmills,
Basingstoke, Hampshire RG21 6XS.
Palgrave Macmillan is the global academic imprint of the above companies
and has companies and representatives throughout the world.
Palgrave® and Macmillan® are registered trademarks in the United States,
the United Kingdom, Europe and other countries.
ISBN 978-1-349-49141-4 ISBN 978-1-137-42837-0 (eBook)
DOI 10.1057/9781137428370
Library of Congress Cataloging-in-Publication Data
Roberts, Gary E., 1956-
Servant leader human resource management : a moral and spiritual
perspective / by Gary E. Roberts.
pages cm
Includes bibliographical references and index.

1. Personnel management—Moral and ethical aspects. 2. Servant
leadership—Religious aspects. 3. Management—Religious aspects.
I. Title.
HF5549.R576 2014
658.3—dc23 2014010003
A catalogue record of the book is available from the British Library.
Design by Newgen Knowledge Works (P) Ltd., Chennai, India.
First edition: September 2014
10 9 8 7 6 5 4 3 2 1
I thank and give praise to my Lord and savior Jesus Christ who is
the source and inspiration for this book and gave me my wonderful
wife Connie, my beloved mother and sister Joyce and Sharon, and
my precious daughters Alyssa, Sandra, and Christin. I thank my
many wonderful students for the privilege of serving as their
instructor over the years. This book is dedicated to their moral and
spiritual education.
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contents

List of Tables ix
1 Principles of Servant Leader Human Resource
Management (SLHRM) 1
2 Servant Leader Human Resource Management
Organizational Integrity 39
3 The SLHRM Change Management Process
and the Barriers to Effective Change 53
4 Employee Empowerment and Discipleship
Making Principles 71
5 Employee Fair Treatment Principles 93
6 Employee Work/Life Balance and Margin Principles 125
7 Employee Performance Management Principles 153
8 Employee Staffing Principles 179
9 Employee Training and Development Principles 199
10 Employee Compensation Management Principles 215
11 Final Reflections 233
References 237
Index 251
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tables

1.1 Servant leader attribute literature summary 3
1.2 Servant leader empirical literature summary 7
1.3 Key SLHRM character elements essential for success 19
3.1 Source of resistance to organizational change 57
3.2 Principles of SLHRM strategic change
management servanthood 64
6.1 Master list of stress categories 141
6.2 Organizational practices to reduce job stress 145
7.1 Definition of key performance appraisal terms 154
7.2 Sources of performance appraisal error 158
7.3 Key elements of effective performance appraisal systems 161
7.4 Performance counseling techniques 165
7.5 Differentiation between traditional performance
appraisal and performance management 170
8.1 Sample evaluation of recruitment program
for police officer 185
8.2 Selected servant leader character attributes
and the work-related attitudinal, behavioral,
and performance outcomes 189
10.1 Key SLHRM worldview compensation elements 217