Seeking Success in E-Business: A Multidisciplinary Approach

636 Pages·2003·24.309 MB·English

by  Roger Clarke (auth.), Kim Viborg Andersen, Steve Elliot, Paula Swatman, Eileen Trauth, Niels Bjørn-Andersen (eds.)

SEEKING SUCCESS IN E-8USINESS
IFIP - The International Federation for Information Processing
IFIP was founded in 1960 under the auspices of UNESCO, following the First World Computer
Congress held in Paris the previous year. An umbrella organization for societies working in
information processing, IFIP's aim is two-fold: to support information processing within its
member countries and to encourage technology transfer to developing nations. As its mission
statement clearly states,
IFIP's mission is to be the leading, truly international, apolitical organization
which encourages and assists in the development, exploitation and application
of information technology for the benefit of all people.
IFIP is a non-profitmaking organization, run almost solely by 2500 volunteers. It operates
through a number of technical committees, which organize events and publications. IFIP's
events range from an international congress to local seminars, but the most important are:
• The IFIP World Computer Congress, held every second year;
• Open conferences;
• Working conferences.
The flagship event is the IFIP World Computer Congress, at which both invited and contributed
papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.
As with the Congress, participation in the open conferences is open to all and papers may be
invited or submitted. Again, submitted papers are stringently refereed.
The working conferences are structured differently. They are usually run by a working group
and attendance is small and by invitation only. Their purpose is to create an atmosphere
conducive to innovation and development. Refereeing is less rigorous and papers are subjected
to extensive group discussion.
Publications arising from IFIP events vary. The papers presented at the IFIP World Computer
Congress and at open conferences are published as conference proceedings, while the results of
the working conferences are often published as collections of selected and edited papers.
Any national society whose primary activity is in information may apply to become a full
member ofIFIP, although full membership is restricted to one society per country. Full members
are entitled to vote at the annual General Assembly, National societies preferring a less
committed involvement may apply for associate or corresponding membership. Associate
members enjoy the same benefits as full members, but without voting rights. Corresponding
members are not represented in IFIP bodies. Affiliated membership is open to non-national
societies, and individual and honorary membership schemes are also offered.
SEEKING SUCCESS
IN E-8USINESS
A Multidisciplinary Approach
IFlP rCB / WGB.4 Second Working Conference on
f-Business: Multidisciplinary Research and Practice
June 9-11, 2002, Copenhagen, Denmark
Edited by
KIM VIBORG ANDERSEN
Copenhagen Business School, Denmark
STEVE ElLIOT
University of Sydney, Australia
PAULA SWATMAN
University of Koblenz-Landau, Germany and Deakin University, Australia
EILEEN TRAUTH
Pennsylvania State University, USA
NiElS BJ0RN-ANDERSEN
Copenhagen Business School, Denmark
....
"
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging-in-Publication Data
A C.I.P. Catalogue record for this book is available from the Library of Congress.
Seeking Success in E-Business: A Multidisciplinary Approach
Edited by Kim Viborg Andersen, Steve Elliot, Paul a Swatman, Eileen Trauth and
Niels Bj0rn-Andersen
ISBN 978-1-4757-6493-2 ISBN 978-0-387-35692-1 (eBook)
DOI 10.1007/978-0-387-35692-1
Copyright © 2003 by Springer Science+Business Media New York
Originally published by Kluwer Academic Publishers in 2003
AH rights reserved. No part of this work may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photo
copying, microfilming, recording, or otherwise, without written permission from the
Publisher Springer Science+Business Media, LLC
with the exception of any material supplied specifically for the
purpose ofbeing entered and executed on a computer system, for exclusive use by the
purchaser of the work.
Printed an acid-free paper.
Contents
Foreword IX
If e-Business is Different, then so is Research in e-Business 3
ROGER CLARKE
The Internet and an Opportunity to Re-invent the Banking System 21
MICHAEL S.H. HENG AND STEVE c.A. PETERS
Failing with success 35
FRANK ULBRICH
Models of Trust in B usiness-to-Consumer Electronic Commerce 51
VIVIENNE FARRELL, RENS SCHEEPERS
AND PHILIP JOYCE
Conceptual frames of reference and their influence on
E-Commerce System Development 69
GLEN L. V AN DER VYVER AND MICHAEL S. LANE
An Evaluation of Intelligent Agent based Innovation in the
Wholesale Financial Services Industry 91
MARY -ANNE WILLIAMS AND STEVE ELLIOT
Enhancing Mobile Commerce: Instant Music Purchasing Over the Air 107
J. FELIX HAMPE AND GERHARD SCHWABE
VI Seeking success in e-business
E-Business and Dot.com Driven Transformation - a Comparison
of Australian And Indian Experiences in the Telecom Sector 131
CHANDANAR. UNNITHAN ANDPAULAM. e. SWATMAN
A Strategic Comprehensive Framework for Evaluating is Investments 153
ARJEN WASSENAAR
Supporting CLEAR: A Strategy for Small and Medium Size
Enterprise Adoption of e-Business Practices in Atlantic Canada 169
DAWN JUTLA AND TERRANCE WEATHERBEE
Multidisciplinary E-Forensics Methodology Development
to Assist in the Investigation of e-Crime 187
AMY TENNYENHUIS AND RODGER JAMIESON
The Potentialities of Focus Groups in e-Business Research:
Theory Validation 207
SHARMAN LICHTENSTEIN AND PAULA M.e. SwA TMAN
Use of the Web for Destination Marketing by Regional Tourism
Organisations in the Asia-Pacific Region 227
LOIS BURGESS, JOAN COOPER, CAROLE ALCOCK,
KEIRAN McNAMEE AND BILL DOOLIN
Internet Marketing Communications: Interactivity and Integration 239
BRETT LAWTON AND SHIRLEY GREGOR
E-Business and the Formation of Strategies 259
SVEN JUNGHAGEN ANDHENRIK e. J. LINDEROTH
Managing a portfolio of supplier relations in internet-driven
electronic market places 275
MARTIN GRIEGER, HERBERT KOTZAB
AND TAGE SKJ0TT- LARSEN
Adoption of E-Commerce in SMEs: Lessons from Stage Models 291
ADASCUPOLA
E-Government Business Strategies and Services to Citizens 309
JEFF CHAMBERLAIN AND T ANY A CASTLEMAN
Contents Vll
The Implications of E-Commerce for Software Project Risk:
A preliminary investigation. 327
KENNETH J. STEVENS AND GREG T. TIMBRELL
Framework for Participants' Recognition of Key Success Factors
in Electronic Marketplaces 345
ROSEMARY STOCKDALE AND CRAIG STANDING
Integrating E-commerce into the Retail Supply Chain 365
BOB ROBERTS AND GL YN THOMAS
Integration of an Internet-Driven Supply Chain
for a Medium-Size E-commerce Company 385
RICKI MAURICI AND JACOB L. CYBULSKI
Consumer Choice, Information Product Quality,
and Market Implications 403
GENNADI KAZAKEVITCH AND LUBA TORLINA
On-line Retailing: An Investigation into the Success Factors 421
WILLIAM GOLDEN, MARTIN HUGHES
AND PATRICIA GALLAGHER
Governance for E-business Knowledge Management Systems 437
RODGER JAMIESON
The Value of E-procurement Models in B2B Exchanges
- An Australian Experience 461
DOUGLAS THOMSON AND MOHINI SINGH
E-commerce and Human Resource Management:
Theoretical Approaches and Issues for the Banking Industry 485
YVETTE BLOUNT, TANYA CASTLEMAN
ANDPAULAM.C. SWATMAN
When e-business becomes k-business ..... will it be 'a natural act'? 503
DEREK BINNEY AND MAGED ISHAK
Designing an Online Self-Assessment Tool
Utilizing Confidence Measurement 525
GRAHAM FARRELL AND YING K. LEUNG
viii Seeking success in e-business
Strategizing for Distributed Knowledge Management 539
MICHAEL HOLM LARSEN
AND MOGENS KUHN PEDERSEN
Software Packages 557
JAN DAMSGAARD AND JAN KARLSBJERG
Understanding e-business competencies in SMEs 575
TOM R. EIKEBROKK AND DAG H. OLSEN
Traditional Australian Media Organisations Adoption of
the W orid Wide Web 603
DARREN BURDEN, PHILIP JOYCE AND JAMIE MUSTARD
The Nature of Work for Employees in a Virtual Organisation:
The Virtual Worker 621
VI-LAM TRUONG AND BRIAN J. CORBITT
Mobile Commerce - The Challenges 643
NILMINI WICKRAMASINGHE
Foreword
In the foreword to this volume of conference proceedings for IFIP
Working Group 8.4, it is appropriate to review the wider organization to
which the Working Group belongs. The International Federation of
Information Processing (IFIP) is a non-governmental, non-profit umbrella
organization for national societies working in the field of information
processing that was established in 1960 under the auspices of UNESCO.
IFIP's mission is to be the leading, truly international, apolitical organization
which encourages and assists in the development, exploitation and
application of Information Technology for the benefit of all people.
At the heart of IFIP lie its Technical Committees that, between them,
count on the active participation of some two thousand people world-wide.
These Groups work in a variety of ways to share experience and to develop
their specialised knowledge. Technical Committees include: TC 1.
Foundations of Computer Science; TC 2: Software: Theory and Practice; TC
3: Education; TC 6: Communication Systems; TC 7: System Modelling and
Optimization; TC 9: Relationship between Computers and Society; TC 11:
Security and Protection in Information Processing Systems; TC 12: Artificial
Intelligence and TC 13: Human-Computer Interaction. The IFIP website
www.ifip.org) has further details.
Technical Committee 8 (TC8) is concerned with Information Systems in
organisations. Within TC8 there are different Working Groups focusing on
particular aspects of Information Systems.
Working Group 8.4 (see also www.econ.usyd.edu.au/ifip84) focuses on
promoting collaboration across disciplines in E-business Information
Systems research and practice. Our intention is to extend the IFIP
community's focus on E-business to recognize, acknowledge and facilitate