Seeing What Others Don't: The Remarkable Ways We Gain Insights PDF
Preview Seeing What Others Don't: The Remarkable Ways We Gain Insights
Seeing What Others Don’t Seeing What Others Don’t THE REMARKABLE WAYS WE GAIN INSIGHTS GARY KLEIN PublicAffairs New York Copyright © 2013 by Gary Klein. Published in the United States by PublicAffairs™, a Member of the Perseus Books Group All rights reserved. No part of this book may be reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information, address PublicAffairs, 250 West 57th Street, 15th Floor, New York, NY 10107. PublicAffairs books are available at special discounts for bulk purchases in the U.S. by corporations, institutions, and other organizations. For more information, please contact the Special Markets Department at the Perseus Books Group, 2300 Chestnut Street, Suite 200, Philadelphia, PA 19103, call (800) 810-4145, ext. 5000, or e-mail [email protected]. Book Design by Pauline Brown Typeset in Bembo Std by the Perseus Books Group Library of Congress Cataloging-in-Publication Data Klein, Gary A. Seeing what others don’t : the remarkable ways we gain insights / Gary Klein. — First edition. pages cm Includes bibliographical references and index. ISBN 978-1-61039-275-4 (e-book) 1. Insight. I. Title. BF449.5.K58 2013 153.4—dc23 2013005824 First Edition 10 9 8 7 6 5 4 3 2 1 For Jacob and Ruth CONTENTS PART I ENTERING THROUGH THE GATES OF INSIGHT: HOW DO INSIGHTS GET TRIGGERED? ONE Hunting for Insights TWO The Flash of Illumination THREE Connections FOUR Coincidences and Curiosities FIVE Contradictions SIX Creative Desperation: Trapped by Assumptions SEVEN Different Ways to Look at Insight EIGHT The Logic of Discovery PART II SHUTTING THE GATES: WHAT INTERFERES WITH INSIGHTS? NINE Stupidity TEN The Study of Contrasting Twins ELEVEN Dumb by Design TWELVE How Organizations Obstruct Insights THIRTEEN How Not to Hunt for Insights PART III OPENING THE GATES: HOW CAN WE FOSTER INSIGHTS? FOURTEEN Helping Ourselves FIFTEEN Helping Others SIXTEEN Helping Our Organizations SEVENTEEN Tips for Becoming an Insight Hunter EIGHTEEN The Magic of Insights Acknowledgments Notes Story Index Index PART I ENTERING THROUGH THE GATES OF INSIGHT How Do Insights Get Triggered?
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