Safety Management: A Guide for Facility Managers Second Edition This page intentionally left blank Safety Management: A Guide for Facility Managers Second Edition Joseph F. Gustin Library of Congress Cataloging-in-Publication Data Gustin, Joseph F., 1947- Safety management : a guide for facility managers / Joseph F. Gustin. -- 2nd ed. p. cm. Includes bibliographical references and index. ISBN 0-88173-331-8 (alk. paper) -- ISBN 0-88173-512-4 (electronic) -- ISBN 0-8247-5040-3 (Taylor & Francis Distributor : alk. paper) 1. Industrial safety--United States--Management. 2. Facility management-- United States. I. Title. T55.G795 2007 658.3’82--dc22 2007020689 Safety Management: A Guide For Facility Managers/by Joseph F. Gustin. ©2008 by The Fairmont Press. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Published by The Fairmont Press, Inc. 700 Indian Trail Lilburn, GA 30047 tel: 770-925-9388; fax: 770-381-9865 http://www.fairmontpress.com Distributed by Taylor & Francis Ltd. 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487, USA E-mail: Table of Contents Chapter 1—Understanding Safety as a Workforce Issue ......................... 1 Safety: The Workforce Issue ................................................................... 1 Implications For Employers ................................................................. 29 Risk Management: The Key to Cost Containment ........................... 31 Chapter 2—Rights and Responsibilities ................................................... 35 Rights, Responsibilities and Expectations ......................................... 35 Employer Rights ..................................................................................... 36 Types of Variances ................................................................................. 37 How to Comply ...................................................................................... 42 Types of Violations ................................................................................. 43 How to Contest Citations ..................................................................... 48 Worker Rights Under the OSH Act .................................................... 52 Statute Timeframes ................................................................................ 59 Worker Responsibilities ......................................................................... 61 Chapter 3—The Whistleblower Act ............................................................ 63 Whistleblower Laws Enforced by OSHA .......................................... 63 Unfavorable Employment Actions ...................................................... 64 Filing a Complaint ................................................................................. 64 How OSHA Determines Retaliation ................................................... 64 Limited Protections ................................................................................ 65 Whistleblower Protections in Various Industries ............................. 65 The Sarbanes-Oxley Act ........................................................................ 66 Chapter 4—Safety Regulations and Facility Liability ............................ 71 OSHA Standards .................................................................................... 71 The Standard-Setting Process ............................................................... 71 Safety and Health Regulations ............................................................ 76 General Industry Requirements .......................................................... 79 Other OSHA Requirements .................................................................. 80 Chapter 5—The Americans with Disabilities Act ................................... 85 Background ............................................................................................. 85 Title I and the Facility Manager .......................................................... 88 v Title II and the Facility Manager ......................................................... 92 Title III and the Facility Manager ....................................................... 97 Chapter 6—Assessing and Managing Risk ............................................ 113 Risk Management ................................................................................. 113 Risk Assessment ................................................................................... 115 Threat Assessment ............................................................................... 116 Vulnerability Assessment .................................................................... 122 Chapter 7—Violence in the Workplace .................................................... 133 Crime in the Workplace: An Overview ............................................ 133 Categories of Workplace Violence ............................................ 135 Employer Response ............................................................................. 138 Employer Requirements ............................................................. 139 The Written Safety Program ...................................................... 139 Recognizing the Warning Signs of Violence ........................... 141 Workplace Violence Prevention—Responsibilities ................. 142 Workplace Violence As a Liability Issue ................................. 153 Chapter 8—The Safety, Emergency Response & Hazard Communication Planning Program .................................. 157 Purpose .................................................................................................. 157 Elements and Scope of the Written Safety Plan ............................. 158 Getting Started ...................................................................................... 161 Writing The Safety and Health Plan: How to Do It ...................... 166 Putting the Plan Together ................................................................... 169 Chapter 9—Preparing for the OSHA Inspection ................................... 171 The OSHA Inspection .......................................................................... 171 Inspection Priorities ............................................................................. 172 The Inspection Process ........................................................................ 174 The Inspection Results ........................................................................ 178 The Appeals Process ............................................................................ 180 Chapter 10—Keeping Accurate Records .................................................. 183 Introduction ........................................................................................... 183 Recordkeeping Agencies ..................................................................... 184 Recordkeeping Requirements ............................................................ 185 Recordkeeping Forms and Recording Procedures ......................... 188 vi The New Recordkeeping Rule ........................................................... 194 Major Changes ...................................................................................... 196 Side-by-side Comparison of the Recordkeeping Rule ................... 200 Chapter 11—Change Management ........................................................... 209 Communication .................................................................................... 209 Developing A Communications Strategy ......................................... 210 Effectiveness of the Communications Strategy ............................... 212 Making the Strategy Work ................................................................. 213 Appendix I—Directory of Sources ........................................................... 215 Appendix II—OSHA Chronology ............................................................. 261 Appendix III—Self-Inspection Checklists .............................................. 269 Index ................................................................................................................ 293 vii This page intentionally left blank Preface Safety is both a people and an environmental issue. It involves people and productivity and the costs of managing each. It involves co- ordinating policies and operations with industry standards and practices as well as with government regulations. This new, 2nd edition of Safety Management: A Guide For Facility Managers, is written for facility managers and other professionals who want to provide a safe and accessible environment for employees, stu- dents, patients, customers and all other people who enter their facility. The key to reducing safety and health hazards is an effective safety management program. In turn, the cornerstone of a successful safety management program is management commitment and employee in- volvement—forming a team that more and more often includes the facil- ity manager as an integral player. Like the first edition of this book, Safety Management focuses on managing the safety function. It provides the reader with a greater un- derstanding of safety and health issues, including liability. It also enables the readers to better carry out their responsibilities in ensuring a safe working environment. While the primary audience of Safety Management: A Guide for Facil- ity Managers, 2nd ed., is the facility manager, other professional including safety compliance officers, risk managers, human resources managers and supervisors at all levels can also benefit from its contents—as both a learning tool and as a reference. ix