S-BPM ONE - Education and Industrial Developments: 4th International Conference, S-BPM ONE 2012, Vienna, Austria, April 4-5, 2012. Proceedings PDF
Preview S-BPM ONE - Education and Industrial Developments: 4th International Conference, S-BPM ONE 2012, Vienna, Austria, April 4-5, 2012. Proceedings
Communications in Computer and Information Science 284 Stefan Oppl Albert Fleischmann (Eds.) S-BPM ONE - Education and Industrial Developments 4th International Conference, S-BPM ONE 2012 Vienna,Austria,April 4-5, 2012 Proceedings 1 3 VolumeEditors StefanOppl JohannesKeplerUniversityLinz DepartmentofBusinessInformationSystems CommunicationsEngineering Freistaedterstrasse315 4040Linz,Austria E-mail:[email protected] AlbertFleischmann MetasonicAG MünchnerStrasse29 Hettenshausen 85276Pfaffenhofen,Germany E-mail:albert.fl[email protected] ISSN1865-0929 e-ISSN1865-0937 ISBN978-3-642-29293-4 e-ISBN978-3-642-29294-1 DOI10.1007/978-3-642-29294-1 SpringerHeidelbergDordrechtLondonNewYork LibraryofCongressControlNumber:2012934506 CRSubjectClassification(1998):H.3.5,H.4,J.1 ©Springer-VerlagBerlinHeidelberg2012 Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialis concerned,specificallytherightsoftranslation,reprinting,re-useofillustrations,recitation,broadcasting, reproductiononmicrofilmsorinanyotherway,andstorageindatabanks.Duplicationofthispublication orpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965, initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.Violationsareliable toprosecutionundertheGermanCopyrightLaw. Theuseofgeneraldescriptivenames,registerednames,trademarks,etc.inthispublicationdoesnotimply, evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotectivelaws andregulationsandthereforefreeforgeneraluse. Typesetting:Camera-readybyauthor,dataconversionbyScientificPublishingServices,Chennai,India Printedonacid-freepaper SpringerispartofSpringerScience+BusinessMedia(www.springer.com) Preface Startingfrom2009,S-BPMONEhastraditionallybroughttogetherscientistsand practitionersfromthefieldofsubject-orientedbusinessprocessmanagement.This tradition not only was reflected in the lively interactions at the conference itself but has also always been visible in the variety of published contributions, rang- ing fromformalmodels for business processmodeling to evaluationsof end-user applicationsinbusinessandeducation. We are proud that this year’s S-BPM ONE was able to continue and even strengthen the tradition of facilitating the discourse of researchers, developers, educatorsandpractitioners.Forthefirsttime,thecontributionstoS-BPMONE 2012 are published in two distinct volumes, reflecting the rising awareness of subject-oriented business process management in academia as well as industry and education. In all, 19 contributions that were selected from the practically oriented submissionsto the conferenceareincluded inthese adjunct proceedings.Allthe paperspublishedinthisvolumehavegonethroughthesamerigorouspeer-review processasthepaperspublishedintheLNBIP104proceedings.Wewouldliketo thank the members of the Program Committee for providing high-quality feed- back on the papers included in this volume and the authors for sharing their expertiseandexperienceswiththeS-BPMcommunity. Finally, we cordially thank Alfred Hofmann and Leonie Kunz from Springer for their assistance and support during the preparations of this volume. April 2012 Stefan Oppl Albert Fleischmann Organization Executive Committee Conference Chair Christian Stary Johannes Kepler University Linz, Austria Organizing Chair Stefan Oppl Johannes Kepler University Linz, Austria Organizing Committee Stefan Oppl (Chair) Johannes Kepler University Linz, Austria Dominik Wachholder Institute of Innovative Process Management, Germany Werner Schmidt Ingolstadt University of Applied Sciences, Germany Program Committee Christian Stary (Chair) Johannes Kepler University Linz, Austria Franz Barachini BIC-Austria, Austria Thomas Bahlinger FH Nu¨rnberg, Germany Reza Barkhi Virginia Tech, USA Noureddine Belkhatir University of Grenoble-LIG France, France Freimut Bodendorf University of Erlangen-Nu¨rnberg,Germany Yeong-Long Chen National Chiao Tung University, Taiwan Anke Dittmar University of Rostock, Germany Peter Forbrig University of Rostock, Germany Alexander Gromoff Moscow National Research University, Higher School of Economics (HSE), Russia Lutz Heuser AGT Group (R&D) GmbH, Germany Ebba Thora Hvannberg University of Iceland, Iceland John Krogstie Norwegian University of Science and Technology, Norway Florian Lautenbacher SysTec-CAx GmbH, Germany Juhnyoung Lee IBM T.J. Watson Research Center, USA Christopher Lueg University of Tasmania, Australia Tansel O¨zyer Ekonomi ve Teknoloji U¨niversitesi, Turkey Carlos Pedrinaci The Open University, UK Stefan Reinheimer BIK GmbH, Germany Gustavo Rossi LIFIA. F. Informatica, UNLP, Argentina VIII Organization Gabriele Saueressig University of Applied Science Wu¨rzburg-Schweinfurt, Germany Werner Schmidt Ingolstadt University of Applied Sciences, Germany Detlef Seese Karlsruhe Institute of Technology, Germany Robert Singer FH Joanneum Graz, Austria Renate Strazdina Ernst&Young Baltic SIA, Latvia Alexandra Totter ByElement GmbH, Switzerland Eric Tsui The Hong Kong Polytechnic University, China Gerrit van der Veer OpenUniversityNetherlands,TheNetherlands Nikolas Vidakis Technological Education Institution of Crete, Greece James Weber St. Cloud State University, USA Cornelia Zehbold Ingolstadt University of Applied Sciences, Germany Erwin Zinser FH Joanneum Graz, Austria Sponsoring Institutions Metasonic AG, Pfaffenhofen-Hettenshausen, Germany VALIAL Solution GmbH, Ilmmu¨nster, Germany Infomedia Services G.m.b.H., Vienna, Austria Competence Center on Knowledge Management, JKU, Linz, Austria IANES(InteractiveAcquisition,NegotiationandEnactmentofSubject-Oriented Business Process Knowledge) – EU FP 7 Marie Curie IAPP Reiner ConsSys, Cham, Switzerland Format Werk GmbH, Gunskirchen, Austria Organization IX Table of Contents A Current Assessment of the Quality and State of the Art of Process Management: A Discussion of Results from a Recent Survey .......... 1 Thomas J. Olbrich and Norbert Kaiser A Proposal for Modeling Standards for Subject-Oriented Modeling with PASS: A Paper for the Interactive Education Material Track for Modeling Principles Based on the Usage of the Metasonic Build PASS-Editor and Their PASS-Engine............................... 16 Matthes Elstermann and Detlef Seese Designing a Public Management Process with S-BPM ................ 33 Stefan Obermeier and Thomas Keller Development of an Integrated Procedure Model for Optimization of Distribution Processes within Industry.............................. 41 Uwe Brunner and Katharina Schiefer How to Learn to “Speak S-BPM” - Lessons from Language Learning ... 57 Edith Stary In or Out? A Student Project on the Enrollment Process: Developing a Reference Model for a Service-OrientedPortal through S-BPM Process Exploration ..................................................... 77 Norbert Graef, Nils To¨lle, Oliver Scho¨ll, and Detlef Seese Mapping Possibilities of S-BPM and BPMN 2.0: Implementing a BPM Interface ....................................................... 91 Stephan Sneed Mapping the Integrated Care Pathway into BPM for Health Case Management .................................................... 106 Hessah AlSalamah, Alex Gray, and David Morrey New Modeling Concepts in S-BPM: The First Implementation of the “Message Guard” and “Macro” Behavior Extensions ................. 121 Florian Strecker Process Algebra and the Subject-Oriented Business Process Management Approach ........................................... 135 Robert Singer and Matthias Teller ProcessWiki: A Contribution for Bridging the Last Mile Problem in Automotive Retail ............................................... 151 Matthias Kurz, Sebastian Huber, and Bernd Hilgarth XII Table of Contents Requirements for Business Process Management Systems Supporting Business Process Agility .......................................... 168 Richard Heininger S-BPM Education on the Dalton Plan: An E-Learning Approach....... 181 Georg Weichhart Smart4sense2act: Introducing an Organic Approach to Task and Process Design .................................................. 194 Fritz Bastarz and Patrick Halek SMART - Knowledge Enriched S-BPM ............................. 202 Ricarda Vierlinger Subjective Security and Safety – S-BPM as a Base for the Description of Security and Safety Objectives .................................. 214 Max Dirndorfer, Barbara Handy, Josef Schneeberger, and Herbert Fischer TAPIR: Wiki-Based Task and Personal Information Management Supporting Subjective Process Management ......................... 220 Uwe V. Riss The Effect of Process-Oriented Organizational Design on Firm Performance: A Comparison of Manufacturing and Service Organizations ................................................... 236 Doris Weitlaner Using Concurrent Task Trees for Stakeholder-Centered Modeling and Visualization of Business Processes................................. 237 Jens Kolb, Manfred Reichert, and Barbara Weber Author Index.................................................. 253 A Current Assessment of the Quality and State of the Art of Process Management A Discussion of Results from a Recent Survey Thomas J. Olbrich and Norbert Kaiser taraneon Process TestLab Office Saarbruecken, Pfaffenkopfstrasse 21M, 66125 Saarbruecken, Germany {thomas.olbrich,norbert.kaiser}@taraneon.com Abstract. During the second half of 2011 we conducted a survey into the quali- ty and state of the art of business process management. The survey results – based on face to face interviews as well as responses to an online questionnaire from 150 companies – provide a good indication of the challenges companies are facing when designing, implementing and operating processes. In this paper we present an overview of the main results and provide some discussion of their implications. Keywords: Process quality, design defects, implementation errors, training and education. 1 Introduction In a keynote presentation in 2010 we put forward the argument that while available functional capabilities of business process management systems (BPMS) had vastly increased over the past 10 years, this development has not been mirrored in the capa- bilities of companies to make use of BPMS[2] in the sense of • creating processes more swiftly, more efficiently, with fewer errors, • of implementing said processes to a higher level of satisfaction from the point of view of the business users • operating and running the processes with an inherent management component. In order to validate these points of view, the taraneon Process TestLab in close coop- eration with the University of Applied Sciences Koblenz (FH Koblenz) decided to conduct an in-depth study into current practices in enterprises. The objectives of the study were to • identify current approaches to designing, implementing and operating business processes • elicit survey participant assessments of the perceived quality of these tasks • identify general areas of concern but also to • derive – where possible – best-practice approaches. S. Oppl and A. Fleischmann (Eds.): S-BPM ONE 2012, CCIS 284, pp. 1–15, 2012. © Springer-Verlag Berlin Heidelberg 2012
The list of books you might like
