Table Of Content

‘THE YEAR IN REVIEW 2001 Rural Telecommunications Index of Articles E-billing Surfaces in Rural Towns, Despite Disengage the Rage: Defusing Employee Anger, IN NEED OF A HELPING HAND Bringing Advanced Services to All Americans Low Demand, by Shary Denes, INDUSTRY by Phillip M. Perry, WORK FORCE, INNOVATORS, July/August, p. 42 January/February, p. 64 Fiber to the Home Makes a Test Run in Doing More With Less: Streamlining Telcos America’s Heartland, by Randy Sukow, for the 21st Century, by Rachel Brown, January/February, p. 20 September/October, p. 14 Fixed Wireless Solutions for Remote Voice and Internet Needs, by Gary West, TECH TALK, January/February, p. 54 Competition Competition: Friend or Foe? by Dale In Need ofa Helping Hand: Bringing Lehman, March/April, p. 20 Advanced Services to All Americans, by Scott Reiter, January/February, p. 34 Dealing for Universal Service Dollars: Competition in the Rural World, by Paul Making the Right Choices, by Michael E. Shultz, PERSPECTIVE, March/April, p. 10 Brunner, EXECUTIVE VIEWPOINT, January/February, p. 70 Employee Incentive Programs: A Winning Don't Hide, It's Only Competition, by Deal All Around, by Marla Stebens, WORK Michael E. Brunner, EXECUTIVE VIEW- Satellite: Another Piece in the Last-Mile FORCE, July/August, p. 48 POINT, March/April, p. 70 Broadband Puzzle, by Randy Sukow, July/August, p. 32 In Quest of Leaders: Searching Beyond the It’s Not the Location, It's the Connectivity, Board Room, by Barry Woolf, by Rod Halsted, March/April, p. 24 September/October, p. 26 Zeroing in Project 2005: A Telecom Odyssey, by Tim Looking at Buried Treasure: Training Owens, COMPETITIVE STRATEGIES, Tomorrow's Work Force—Today, by Charlene January/February, p. 58 Taylor, September/October, p. 20 Zeroing in on the Competition, by Rick New-World Changes Alter Rural Labor Market, Schadelbauer, March/April, p. 14 by Robert L. Mathis, May/June, p. 38 Emerging Technologies Index The DSL Link: Delivering High-speed Internet A Bumpy Ride: The Road to 3G for Rural Telcos, to Rural Markets, by David Lowe, The Year in Review, 2000 Rural by John Prendergast, July/August, p. 14 January/February, p. 42 Telecommunication Index of Articles, January/February, p. 68 A Palette of Choices: Rural Telcos Primed to Video-over-DSL Puts Surge in Sagging Profits, Offer Broadband Services, by Eric Nelson, by David Lowe, TAPPING YOUR International November/December, p. 28 MARKETS, September/October, p. 36 A Global Snapshot: Broadband Deployment Aligning Traditional Billing Systems with New Voice Over Broadband: Expanding Network Around the World, by Brian Mitchell, Technologies, by David Lowe, July/August, Capabilities, by Sean Parham, November/December, p. 14 p. 20 January/February, p. 48 The Role of Telecentres: Bridging the Telecom ASP: The Newest Kid on the Internet Block, by Gap in Underserved Nations, by Mike Human Resources A. Bernardin Arnason, January/February, Tetelman, November/December, p. 22 p. 26 Conflict Resolution: Steering Clear of the ‘Drama Triangle,’ by Sam R. Lloyd, Legislation and Regulation Beating the Rural Broadband Deployment September/October, p. 30 Odds, by Michael E. Brunner, EXECUTIVE America’s Next Government: Predictable VIEWPOINT, November/December, p. 70 Uncertainty Reigns, by Tom Wacker, January/February, p. 14 UU RURAL TELECOMMUNICATIONS + JANUARY/FEBRUARY 2002 ‘THE YEAR IN REVIEW 2001 Rural Telecommunications Index of Articles E-billing Surfaces in Rural Towns, Despite Disengage the Rage: Defusing Employee Anger, IN NEED OF A HELPING HAND Bringing Advanced Services to All Americans Low Demand, by Shary Denes, INDUSTRY by Phillip M. Perry, WORK FORCE, INNOVATORS, July/August, p. 42 January/February, p. 64 Fiber to the Home Makes a Test Run in Doing More With Less: Streamlining Telcos America’s Heartland, by Randy Sukow, for the 21st Century, by Rachel Brown, January/February, p. 20 September/October, p. 14 Fixed Wireless Solutions for Remote Voice and Internet Needs, by Gary West, TECH TALK, January/February, p. 54 Competition Competition: Friend or Foe? by Dale In Need ofa Helping Hand: Bringing Lehman, March/April, p. 20 Advanced Services to All Americans, by Scott Reiter, January/February, p. 34 Dealing for Universal Service Dollars: Competition in the Rural World, by Paul Making the Right Choices, by Michael E. Shultz, PERSPECTIVE, March/April, p. 10 Brunner, EXECUTIVE VIEWPOINT, January/February, p. 70 Employee Incentive Programs: A Winning Don't Hide, It's Only Competition, by Deal All Around, by Marla Stebens, WORK Michael E. Brunner, EXECUTIVE VIEW- Satellite: Another Piece in the Last-Mile FORCE, July/August, p. 48 POINT, March/April, p. 70 Broadband Puzzle, by Randy Sukow, July/August, p. 32 In Quest of Leaders: Searching Beyond the It’s Not the Location, It's the Connectivity, Board Room, by Barry Woolf, by Rod Halsted, March/April, p. 24 September/October, p. 26 Zeroing in Project 2005: A Telecom Odyssey, by Tim Looking at Buried Treasure: Training Owens, COMPETITIVE STRATEGIES, Tomorrow's Work Force—Today, by Charlene January/February, p. 58 Taylor, September/October, p. 20 Zeroing in on the Competition, by Rick New-World Changes Alter Rural Labor Market, Schadelbauer, March/April, p. 14 by Robert L. Mathis, May/June, p. 38 Emerging Technologies Index The DSL Link: Delivering High-speed Internet A Bumpy Ride: The Road to 3G for Rural Telcos, to Rural Markets, by David Lowe, The Year in Review, 2000 Rural by John Prendergast, July/August, p. 14 January/February, p. 42 Telecommunication Index of Articles, January/February, p. 68 A Palette of Choices: Rural Telcos Primed to Video-over-DSL Puts Surge in Sagging Profits, Offer Broadband Services, by Eric Nelson, by David Lowe, TAPPING YOUR International November/December, p. 28 MARKETS, September/October, p. 36 A Global Snapshot: Broadband Deployment Aligning Traditional Billing Systems with New Voice Over Broadband: Expanding Network Around the World, by Brian Mitchell, Technologies, by David Lowe, July/August, Capabilities, by Sean Parham, November/December, p. 14 p. 20 January/February, p. 48 The Role of Telecentres: Bridging the Telecom ASP: The Newest Kid on the Internet Block, by Gap in Underserved Nations, by Mike Human Resources A. Bernardin Arnason, January/February, Tetelman, November/December, p. 22 p. 26 Conflict Resolution: Steering Clear of the ‘Drama Triangle,’ by Sam R. Lloyd, Legislation and Regulation Beating the Rural Broadband Deployment September/October, p. 30 Odds, by Michael E. Brunner, EXECUTIVE America’s Next Government: Predictable VIEWPOINT, November/December, p. 70 Uncertainty Reigns, by Tom Wacker, January/February, p. 14 UU RURAL TELECOMMUNICATIONS + JANUARY/FEBRUARY 2002 Doing MORE with cess Streambmag \eices tort he 71st Comtary Help Wanted: Rural-Sensitive Commissioners, 7 ee —. by Tom Wacker, PERSPECTIVE, Golden West: Tribal Triumphs, by Kate May/June, p. 10 Ranta, MEMBER FOCUS, May/June, p. 60 Making a Difference: Telcos Deliver Rural NICA Meetings Message to State Lawmakers, by Alexia Bowie, A WORD FROM THE STATES, Online Training: A Practical Alternative for NTCA’s 2001 Annual Meeting @ EXPO, by May/June, p. 44 Small Businesses, by Masha Zager, BUSI- NTCA staff, March/April, p. 38 NESS MATTERS, September/October, p. 42 New Chairs Hold Key to Legislative Agenda Preview: NTCA 2002 Annual Meeting and for 107th Congress, by Laine Glisson, OSHA Updates Record-Keeping Rules, by EXPO, by Noni Nicolaou, FEDERAL FORUM, May/June, p. 50 Marilyn A. Blake, RISK MANAGER, November/December, p. 44 November/December, p. 66 PACs Play Key Role in Political Process, Public Relations by Erin Templer, PERSPECTIVE, Seeking Relief from Family Estate Taxes for January/February, p. 10 Small Businesses, by Tammie Logan, Crisis Management: A Survival Guide, by BUSINESS MATTERS, March/April, p. 58 Ellen B. Mullally, May/June, p. 26 Playing Fair: CLECs Hold Baby Bells to Their End of the Bargain, by Alexia Bowie, Strategic Plans Clearly Mark the Path to A WORD FROM THE STATES, Success, by Michael E. Brunner, } November/December, p. 56 EXECUTIVE VIEWPOINT, July/August, Bement Deployment p. 62 Around the Wad if Sens. Blanche Lincoln and Tim Johnson: Staunch Advocates for Rural America, Strong Management Leads to Solid Business by Kate Ranta, May/June, p. 14 Practices, by Michael E. Brunner, EXECUTIVI VIEWPOINT, September/October, p. 58 Telecom Regulation in 2001: A Year-End Review, by Brian O'Hara, The First Ruleo f Business: Have a Plan, November/December, p. 38 by Albert Bodamer, March/April, p. 30 Heading Off the Competition, by Aaryn Slafky, PR NOTEBOOK, July/August, p. 52 The Dawning of a New Congress: An Opening Who Moved Our Cheese? Learning to Welcome for the Telecom Act? by Jessica Bridges, Change, by Paul McMurray and Kristin Telling It Like It Is: Marketing Maneuvers FEDERAL FORUM, March/April, p. 64 Remmers, BUSINESS MATTERS, for Rural Telcos, by Donna L. Taylor, November/December, p. 62 September/October, p. 52 Marketing Wireless Building Your Company's Image: A Wise En ing the Wireless Deep Freeze,’ by Investment for Success, by Michael E. Brunner, Rick Schadelbauer, PERSPECTIVE, EXECUTIVE VIEWPOINT, May/June, p. 66 November/December, p. 14 Pump Up that Web Appeal, by Brenda Security Breach: Wireless Networks Less than Fellhoelter, July/August, p. 36 Secure, by Athena Platis, TECH TALK, : 7 November/December, p. 50 Standing Apart from the Competition Management Branding Today's Telco, by Jim Paterson, Wanted: Wireless Spectrum in Rural America, Learning from Others’ Misfortunes, by May/June, p. 20 by Jill Canfield, July/August, p. 26 Brian O’Hara, PERSPECTIVE, September/October, P. 10 Turning Pro: The Art of Selling to Business Wireless Choices Power Network Solutions, by Customers, by Martin F. Feilen, May/June, Gregg Fittz, PERSPECTIVE, July/August, Mergers, Acquisitions, Joint Ventures...Oh My! p. 32 p. 10 by Steve Blackburn, RISK MANAGER, September/October, p. 46 NTCA Members Ohio Courts Put New Twist on Employee 2001 NTCA TeleChoice Awards, July/August, Motorist Coverage, by Peter J. Elliott, p. 58 RISK MANAGER, May/June, p. 56 RURAL TELECOMMUNICATIONS + JANUARY/FEBRUARY 2002 6