Table Of Content

ANNUAL INDEX OF ARTICLES 2007© y By, $49 INM IAL LCIIOTNY OINF R6E0.V0E0N0U ES ‘AEID NUGVICORAILTCIVYOE'NMS,E NFTCO OUMNAMRDEAU TNIITOHTINYS - ARTICLE TITLE AUTHOR PAGE Alternative directions Changes in risk bring a “new wave” of risk transfer mechanisms Michael J. Moody, MBA, ARM January Special Section—2007 CICA International Conference Michael J. Moody, MBA, ARM February Sidecars Not just for motorcycles anymore Michael J. Moody, MBA, ARM March Financing small group health benefits in a captive An alternative approach Michael J. Moody, MBA, ARM March Captives and strategic planning Captives increasingly are being used to implement ERM programs Michael J. Moody, MBA, ARM April Help for CATS Reinsurance intermediary teams up with the Chicago Mercantile Exchange to offer hurricane futures and options Michael J. Moody, MBA, ARM April State of the ART market—2007 Predictions indicate that growth will continue Michael J. Moody, MBA, ARM April Cat bond ballou 2006 was a record-breaking year for cat bonds but the future remains cloudy Michael J. Moody, MBA, ARM May Time for captive accreditation? Increasing interest by regulators may force captives to self-regulate or face more stringent regulation Michael J. Moody, MBA, ARM May The social services market Social services provide more than $1.9 billion in premium May Captive claims management Success of a captive depends largely on its approach to the claims process Michael J. Moody, MBA, ARM June A marriage made in heaven The advantages of a workers comp captive and the strategies to make it work Michael J. Moody, MBA, ARM June Special Section—Vermont Captive Insurance Association (VCIA) Michael J. Moody, MBA, ARM July Found money Subrogation can enhance the bottom line for any ART program Michael J. Moody, MBA, ARM August Collateral options Regulation 114 Trusts offer a cost-effective alternative to LOCs Michael J. Moody, MBA, ARM August Onshore vs. Offshore Domicile selection is first step in setting up a captive Michael J.M oody, MBA, ARM September Alternative market report ART market continues to grow in soft market Michael J. Moody, MBA, ARM September Captives leading the way Captives remain preeminent in the ART market and mid-market opportunities are on the rise Michael J.M oody, MBA, ARM October A modesi proposal Residential contractors: Ideal candidates for RRG? Michael J.M oody, MBA, ARM October Actuarial support Pinnacle helps mid-sized agencies provide the same services as the large brokers Michael J.M oody, MBA, ARM December Coverage Concerns—Car pooling Roy C. McCormick January Risk Management—Evidence of property insurance changes Donald S. Malecki, CPCU January PF&M at a Glance—Artisan contractors February Risk Management—The demise of broad form property? Donald S. Malecki, CPCU February Risk Managers’ Forum—Be smart with intellectual property exposures Richard G. Rudolph, Ph.D., CPCU, ARM M. rch Risk Management—The CGL & pollution liability Donald S. Malecki, CPCU March $2.4 million in postage Cyber problems can produce unexpected costs Dennis H. Pillsbury 118 ROUGH NOTES ANNUAL INDEX OF ARTICLES 2007© y By, $49 INM IAL LCIIOTNY OINF R6E0.V0E0N0U ES ‘AEID NUGVICORAILTCIVYOE'NMS,E NFTCO OUMNAMRDEAU TNIITOHTINYS - ARTICLE TITLE AUTHOR PAGE Alternative directions Changes in risk bring a “new wave” of risk transfer mechanisms Michael J. Moody, MBA, ARM January Special Section—2007 CICA International Conference Michael J. Moody, MBA, ARM February Sidecars Not just for motorcycles anymore Michael J. Moody, MBA, ARM March Financing small group health benefits in a captive An alternative approach Michael J. Moody, MBA, ARM March Captives and strategic planning Captives increasingly are being used to implement ERM programs Michael J. Moody, MBA, ARM April Help for CATS Reinsurance intermediary teams up with the Chicago Mercantile Exchange to offer hurricane futures and options Michael J. Moody, MBA, ARM April State of the ART market—2007 Predictions indicate that growth will continue Michael J. Moody, MBA, ARM April Cat bond ballou 2006 was a record-breaking year for cat bonds but the future remains cloudy Michael J. Moody, MBA, ARM May Time for captive accreditation? Increasing interest by regulators may force captives to self-regulate or face more stringent regulation Michael J. Moody, MBA, ARM May The social services market Social services provide more than $1.9 billion in premium May Captive claims management Success of a captive depends largely on its approach to the claims process Michael J. Moody, MBA, ARM June A marriage made in heaven The advantages of a workers comp captive and the strategies to make it work Michael J. Moody, MBA, ARM June Special Section—Vermont Captive Insurance Association (VCIA) Michael J. Moody, MBA, ARM July Found money Subrogation can enhance the bottom line for any ART program Michael J. Moody, MBA, ARM August Collateral options Regulation 114 Trusts offer a cost-effective alternative to LOCs Michael J. Moody, MBA, ARM August Onshore vs. Offshore Domicile selection is first step in setting up a captive Michael J.M oody, MBA, ARM September Alternative market report ART market continues to grow in soft market Michael J. Moody, MBA, ARM September Captives leading the way Captives remain preeminent in the ART market and mid-market opportunities are on the rise Michael J.M oody, MBA, ARM October A modesi proposal Residential contractors: Ideal candidates for RRG? Michael J.M oody, MBA, ARM October Actuarial support Pinnacle helps mid-sized agencies provide the same services as the large brokers Michael J.M oody, MBA, ARM December Coverage Concerns—Car pooling Roy C. McCormick January Risk Management—Evidence of property insurance changes Donald S. Malecki, CPCU January PF&M at a Glance—Artisan contractors February Risk Management—The demise of broad form property? Donald S. Malecki, CPCU February Risk Managers’ Forum—Be smart with intellectual property exposures Richard G. Rudolph, Ph.D., CPCU, ARM M. rch Risk Management—The CGL & pollution liability Donald S. Malecki, CPCU March $2.4 million in postage Cyber problems can produce unexpected costs Dennis H. Pillsbury 118 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE RIMS' Risk Maturity Model Data from risk managers will help share ERM initiatives Michael J. Moody, MBA, ARM April 100 Risk Management—Contractors errors and omissions Donald S. Malecki, CPCU April 132 Risk Management—Installation floaters Donald S. Malecki, CPCU May 80 Risk Management—Course of construction policies Donald S. Malecki, CPCU June 96 Risk Management—Insuring professional acts Donald S. Malecki, CPCU July Coverage Concerns—Confrontations and protests Roy C. McCormick August 92 PF&M at a Glance—Manufacturers output policies August 94 Risk Management—Producers: Beware of drawbacks to certificates Donald S. Malecki, CPCU September 248 Risk Management—A disturbing trend Donald S. Malecki, CPCU October 40 Political risk in emerging markets ACE Global Markets “aces” the challenges of insuring investment risk in developing economies Elisabeth Boone, CPCU October 60 Quest for the middle market ACE offers program tailored for middle market accounts Michael J. Moody, MBA, ARM November 30 Coverage Concerns—Earnings insurance Roy C. McCormick November 44 Risk Management—Bye-bye agreed value? Donald S. Malecki, CPCU November Risk Management—Execution of contract triggers coverage for additional insureds Donald S. Malecki, CPCU December 34 Which side of the aisle? Insurance industry eyes new Congress Phil Zinkewicz January Chicken or egg—Or? Lloyd's report analyzes insurance industry cycles Phil Zinkewicz February Of myth and men Misunderstanding of McCarran-Ferguson once again gives rise to political moves Phil Zinkewicz July Industry comes off well ...s o far Bridge collapse another high-profile test for insurers Phil Zinkewicz October Flood reform legislation talks go on ... and on House approves extension bill; Senate action will take longer Phil Zinkewicz December Surplus lines outlook Underwriters gear up to meet soft market challenges Phil Zinkewicz December Rough Notes 18th Annual Agency of the Year candidates January Hire education CPCU's NLI Program provides leadership training to all insurance professionals Bruce D. Hicks, CPCU, CLU January Panel assesses P-C market changes Catastrophes, rating models, tax codes and new capital are topics of discussion Phil Zinkewicz January Public Policy Analysis & Opinion—Expecting a different result Kevin P. Hennosy January Young Agents—Standing Tall onna Chiapperino uses her strengths, energy and passion to lead by example Elaine Tolen February Young Agent Forum—The votes are in—Will you be there to make them count? Joey O'Connor, CIC February Public Policy Analysis & Opinion—insincerity: The enemy of clear language Kevin P. Hennosy February Observing the industry landscape Ratings organizations, research and consulting firms benefit insurers, agencies, capital markets and regulators Phil Zinkewicz February Securities litigation on the rise Study finds class actions damages, trialsa l! increasing Phil Zinkewicz March Looking to the future ndustry performance to impr Phil Zinkewicz March 5 to resolve claims disputes $s and corporations to the table Phil Zinkewicz March confer first Best Practice honor Phil Zinkewicz March April Kevin P. Hennosy April Bob Bioss April April Elaine Tolen April Kevin P. Hennosy May of the Year award Sula agency proves Dennis H. Pillsbury May ts Tre powdcal season (st Robert L. Bailey May the msurance ntm ousiy ne anc r7 A| m>a! partner § Phil Zinkewicz May Scott M. Primiano June Phil Zinkewicz June JANUARY 2008 5 ar LINES THE SECURITY DUSTRY THG MANAGEMEN'B i etaemes or vasec uneenes sve or?— 2 Rough Notes BROKER'S FOOTPRINT EXTENDS 10 FOUR WESTERN STATES DIVERSIFIED $8.9 MILLION “1a THE eFUTURE CDOIMVPELRESMIETNYT CARREYA TFEITS 1Ot (ME 60% GFRGE DESIGN ALSO: THE ALTERWATIVE MARNET AMD AP REWEW OF VCIA MEETING ARTICLE TITLE MONTH VC) Public Policy Analysis & Opinion—Regulated cooperation and taxes Kevin P. Hennosy June 46 Young Agents—Launching a career If Joel Geddes’ short insurance history is an indicator, the future looks very bright Elaine Tolen June 50 Young Agent Forum—Young agent leadership development Ashley Brady July 24 Global warming: Now an insurance industry concern Companies and groups join effort to effect change Phil Zinkewicz July 28 Public Policy Analysis & Opinion—The NAIC’s peek-a-boo legal status Kevin P. Hennosy July 60 Married to the agency Spouses can be a powerful combo in the workplace Phil Zinkewicz July 116 Buy what appreciates, lease what depreciates What you need to know about leasing Bob Pettinicchi July Public Policy Analysis & Opinion—A new slowness framework at NAIC Kevin P. Hennosy August S&P conference addresses property/casualty concerns Panel discusses the future of the industry's earnings posture Phil Zinkewicz August Public Policy Analysis & Opinion—Modernized chickens come home to roost Kevin P. Hennosy September Perceived value A look at trends in online auto insurance buying Phil Zinkewicz September Young Agents—Creating big opportunities in Big Sky country John Braut spearheads campaign to revitalize Montana's young agent program Elaine Tolen September Waiter there's a mouse in my soup ... And other tales of insurance fraud Phil Zinkewicz October Front line reports provide lessons from disasters Elisabeth Boone, CPCU October Public Policy Analysis & Opinion—This time it’s serious Kevin P. Hennosy October And the winners are Top CSRs are honored by The National Alliance Elisabeth Boone, CPCU October The Rough Notes Company 9th annual Community Service Award for independent agents Magazine seeks nominations Robert N. Kretzmer, CIC October Rewarding professionalism and performance Carolyn Bergman recognized for leadership, people skills, integrity and hard work Phil Zinkewicz October Public Policy Analysis & Opinion—Living in interesting times Kevin P. Hennosy November Turning tragedy into triumph When all parties work together in the claims process, an insured's misfortune can have a happy ending Phil Zinkewicz November Public Policy Analysis & Opinion—Fantasy league foreign relations Kevin P. Hennosy December Building a successful business model Dawn Bijou Janes combines technical acumen with open mind to grow agency Elaine Tolen December Gauging risk in the expanding international market Chubb survey shows differing perspectives of risk managers and corporate executives Phil Zinkewicz December True Britt New CPCU president looks at the Society's heritage, growth potential and new directions Bruce D. Hicks, CPCU, December PF&M at a glance—Court cases—Summary judgments December Benefits Business—New tools for the new generation of health care Len Strazewski January Benefits Business—HSAs receive a presidential boost Len Strazewski March Long term care insurance: Finding a marketing strategy Need for the product spans various age groups Len Strazewski March Making benefits more accessible miQuotes provides online help for the tough risks of the employee benefits community Phil Zinkewicz April Benefits Business—Selling disability benefits Len Strazewski April Benefits Business—Politically driven health plan changes coming Len Strazewski May Benefits Business—Securing employee benefits for the executive class Len Strazewski June Benefits Business—Universal health coverage Len Strazewski July Benefits Business—New trends in cost and quality Len Strazewski August Benefits Business—Capitalizing on the link between wellness and insurance costs Len Strazewski September Benefits Business—Group annuities show promise Len Strazewski October 154 120 ROUGH NOTES ; ARTICLE TITLE AUTHOR MONT Benefits Business—The uneasy open enrollment period Len Strazewski November Riding a crest of benefits business on two coasts Virginia-based agency's diversification boosts revenues, smoothing the waves in the P-C market cycle Len Strazewski November Medical tourism Employers can save significant health care dollars by having employees seek overseas options Michael J. Moody, MBA, ARM November Roadmap to benefits A finely tuned benefits “engine” delivers high-octane results for this St. Louis agency Elisabeth Boone, CPCU December Benefits Business—Critical illness insurance: Ready for prime time? Len Strazewski December Agency Financial Management—Perpetuation planning Paul J. Di Stefano, CPA, CPCU January Customer Service Focus—Compensating CSRs—Think outside the box Gregory Wassberg, CIC January Winning Strategies—Are your top-line revenue growth systems in place? Roger Sitkins February Agency perpetuation—Your deal or their deal? PIA National offers tool focused on perpetuation planning Bill Jenkins February Customer Service Focus—Dealing with difficult customers Sharon Denzler, CIC, CPCU February Customer Service Focus—Building your team Keri Morris, CIC, CISR, ACSR, AIM March Strengthening the Front Line—Leading from the front line Emily Huling, CIC, CMC March Agency Financial Management—Private equity capital—is it for you? Paul J. Di Stefano, CPA, CPCU March Lessons in Leadership—lt's lonesome at the top Robert L. Bailey March Customer Service Focus—What is the value of a designation? Ruth E. Phillips, CISR, CPSR, CPIW April Perspectives on Management—Operations—From cost generator to strategic asset Maureen H. Hunter, Ph.D and Linda DelPonte, CPCU April Employee buy-in produces sustained success “Engaged” employees of “Level 7” agencies have clear vision of owners’ goals Penny Ciaburri April Building Equity Value—Making producer recruitment work Jeff Jenkins May Open it up Insurance premium finance company finds office redesign opens more than just eyes John Chivvis May Building star producers For this small agency diversity is king ... No clones need apply Elisabeth Boone, CPCU May Customer Service Focus—A CSR's guide to “raising” good producers Sean Neumayer June Risk Managers’ Forum—New ideas to reduce workers compensation losses Peter Bullard, Ph.D. and Stacy Shields June Intergenerational communication Make the most of your interactions with staff, clients, carriers and vendors Nancy Doucette June Winning Strategies—Encouraging individuality, not independence Roger Sitkins June Customer Service Focus—Soft selling Linda Faulkner, CIC July Perspectives on Management—Planning for success Demmie Hicks August Beyond Insurance—Acres of diamonds Scott Addis August Building Equity Value—So you've decided to sell your agency Chris Darst August Customer Service Focus—Plan for success Lynn DellaCroce, CIC, CISR, CPIW September Winning Strategies—The big questions for agency owners Roger Sitkins September Beyond Insurance—Changing the game ... to create home field advantage Scott Addis October Customer Service Focus—Property awareness Donna Glover, CIC, CISR October Lessons in Leadership—Tell two people Robert L. Bailey October Winning Strategies—Going against the flow Roger Sitkins November Customer Service Focus—The “customer first” mantra Cleva Moore, CIC, CRM, CPCU, AIS, AU, APA November Strengthening the Front Line—From the inside out Emily Huling, CIC, CMC November Beyond Insurance—Involving the underwriter in your client relationships Scott Addis November Beyond Insurance—Supercharge your agency Scott Addis December Premium financing option boosts agency income Three providers discuss advantages of agency-owned finance companies Phil Zinkewicz December Customer Service Focus—8 steps to success Barbara Rutherford, CIC, AIS, AU December Agency Financial Management—Get serious about your perpetuation plan Kevin P. Donoghue, CFA, CPA December Building “sales muscle” The Hartford's new game plan powers sales reps and agents to peak performance Elisabeth Boone, CPCU January Going private One deal after anotiver, Equity Risk Partners builds its reputation catering to private equity firms Thomas A. McCoy January Enterprise Risk Management—ERM's increasing influence Michael J. Moody, MBA, ARM February A great revival Renaissance Alliance helps independent agents grow, prosper and stay independent Dennis H. Pillsbury February The best of both worlds Liberty Mutual's Agency Markets unit teams big-company power with regional focus Elisabeth Boone, CPCU March Enterprise Risk Management—Beyond financial services Michael J. Moody, MBA, ARM March Agency-Insurer Productivity—Grow up! Scott M. Primiano March JANUARY 2008 LO B.. B1a5R sEOVeF$EF6N I5UC PEEMR SIO LNDLPEUIRACOORTNDI UNECGWE E , ARCEO NFTDOHORES GFRO&OU WN£DT0A-HTO IPSO N ALS@: A REPORT ON TWE ALTERNATIVE MARKET ALSO. MANAGING RISK IN EMERGING MARKETS MASE APC FADS THRIVING BENEFITS BUSINESS AlS O“WORKING WITH [ ARTICLE TITLE AUTHOR PAGE A broker without borders Argentine commercial broker has a global perspective Thomas A. McCoy April Enterprise Risk Management—ERM: Time to take it seriously Michael J. Moody, MBA, ARM April Matters—Minding your PR P's and Q's Nanci Evarts April Start with the carrot Wellness comes of age Dennis H. Pillsbury Apri! Enterprise Risk Management—ERM: Are directors on board? Michael J. Moody, MBA, ARM May From better to best: The power of benchmarking Hylant Group teams up with Active Retention to boost service and performance Elisabeth Boone, CPCU May PURE at heart New insurer offers homeowners coverage in Florida Michael J. Moody, MBA, ARM June Enterprise Risk Management—ERM: Looking abroad for guidance Michael J. Moody, MBA, ARM June Identify theft Chubb’s approach to managing the risk for affluent insureds Phil Zinkewicz June Enterprise Risk Management—ERM advice and counsel Michael J. Moody, MBA, ARM July Empowering local agents Titan Lending Group offers financing and consulting to an underserved industry segment Elisabeth Boone, CPCU July Small world—Big opportunities Michigan agency's global outreach includes intern exchange with German broker Dave Willis July Enterprise Risk Management—Unintended consequences Michael J. Moody, MBA, ARM August Beyond Insurance—The risk management audit Scott Addis September Enterprise Risk Management—Pressure from the board Michael J. Moody, MBA, ARM September A noble undertaking Travelers invests heavily in improving claims service and ease of access for agents Dennis H. Pillsbury September Risk Managers’ Forum—A brave new world Richard G. Rudolph, Ph.D., CPCU, ARM September Marketing Matters—Marketing commercial lines insurance successfully Nanci Evarts September Sponsored Section—Target Markets Program Administrators Association September Enterprise Risk Management—ERM certification Michael J. Moody, MBA, ARM October Marketing Matters—Partnering for marketing success Nanci Evarts November Chubb's “green team” tackles renewable energy risks Growth in environmentally friendly energy provides opportunities Phil Zinkewicz November Enterprise Risk Management—ERM: Risky business Michael J. Moody, MBA, ARM November Improving health literacy AVRECO's small-hospital program combines coverage with patient-friendly education Phil Zinkewicz November Home is where the risk is Underserved residential and habitational risks find a home with Dauntless Specialty Brokerage Elisabeth Boone, CPCU December It's all about the adjusters The right TPA can help lower the total cost of loss Dennis H. Pillsbury December Enterprise Risk Management—Software that helps integrate risk analysis Michael J. Moody, MBA, ARM December On the same side of the table Cottingham & Butler aligns its interests with those of its clients Dennis H. Pillsbury February Omnia vincit labor (work wins) A focus on community and education leads to success for The Starke Agency Dennis H. Pillsbury March Shrinking to grow S.C. agency loses 80% of its customers and prospers Dennis H. Pillsbury April A happy workforce is a productive workforce Building on and adding to Dad's business model leads to more success for Roeding Group Companies Dennis H. Pillsbury May Rewarding performance Outperforming goals leads to increased ownership in this Miami agency Dennis H. Pillsbury June Fertile ground Regional broker brings in top-notch performers from the big guys Dennis H. Pillsbury July 122 ROUGH NOTES ARTICLE TITLE AUTHOR Winning the ties Competitive fire keeps Shepherd Insurance moving forward Dennis H. Pillsbury August True synergy Agency and credit union benefit from customer loyalty Dennis H. Pillsbury September 425 entrepreneurs Oswald keeps the spirit alive through rapid growth Dennis H. Pillsbury October Work hard, play hard Mackoul develops distinct presence in the New York metro area condo market Dennis H. Pillsbury November Everybody have fun tonight Philosophy of sharing creates agency powerhouse in Illinois Dennis H. Pillsbury December The dream job Bob Restrepo lands at State Auto to rave reviews Dennis H. Pillsbury February Going it alone Proudly independent Colemont Insurance Brokers scores big with construction risks Elisabeth Boone, CPCU February A pioneer in nonstandard auto Unitrin Specialty expands to new states, building on its agency relationships Phil Zinkewicz March Joining forces Liberty Mutual to acquire Ohio Casualty Elisabeth Boone, CPCU June The licensing maze ILSA offers agents high-tech help in meeting complex requirements Elisabeth Boone, CPCU September A question of values Kevin Westrope uses his personal credo to build a top-five wholesale brokerage Elisabeth Boone, CPCU October Starr performer Veteran underwriting manager C.\’. Starr & Company makes its mark in excess casualty Elisabeth Boone, CPCU November Coverage Concerns—Divorce and property insurance Roy C. McCormick March PF&M at a Glance—So ... what's your hobby? March Coverage Concerns—‘Vacant land” coverage Roy C. McCormick April AAIS Perspective—Personal injury Joseph S. Harrington, CPCU May Coverage Concerns—Uninsured/underinsured motorist coverage Roy C. McCormick May Coverage Concerns—Earthquake loss Roy C. McCormick June Coverage Concerns—Insurance coverage for student travel abroad Roy C. McCormick July AAIS Perspective—Business exposures and HO insurance Joseph S. Harrington, CPCU October Coverage Concerns—Loss of use coverage Roy C. McCormick October Coverage Concerns—Guidelines for reporting automobile accidents Roy C. McCormick December Spring March Summer May Fall September Winter November PF&M at a Glance—Motor carrier cargo legal liability insurance January “Anything on wheels” Medical transport is a high-growth component of NSM's varied transportation programs Phil Zinkewicz January Commercial vehicles Larry G. France January Producers beware: LHWCA concerns Hidden waterfront exposures could trap the unwary Jack Martone January Environmental risk management MGA helps retail agents meet complex needs Phil Zinkewicz February Contractors market Signs of softening Larry G. France February The contractors market Contractors provide more than $26 billion in premium February Mining: Essentiai but dangerous Challenges abound in insuring the coal industry Phil Zinkewicz March Covering wine—For collectors and vineyard owners Fireman's Fund specialist approach includes personal and commercial products Phil Zinkewicz March Here we go again Specialty market softens Phil Zinkewicz March Recreational vehicles Fun on land and water Larry G. France March The Hanover's specialty lines strategy “Super-regional” P-C carrier makes a home for agents’ specialty risks Phil Zinkewicz March The PLUS D&O Symposium Annual meeting analyzes and dissects the D&O market Phil Zinkewicz March Fore! ... Arranging coverage and rooting for a claim Golf contests, other promotions produce goodwill, boost charity coffers Edward O'Hare April JANUARY 2008 ARTICLE TITLE AUTHOR MONTH PAGE Special Section—AAMGA April 84 When it rains, we pay New concept helps small businesses “weather” everyday conditions Phil Zinkewicz April Special events, promotions, hole-in-one, prize indemnity, and weather insurance Larry G. France April Accounting industry takes account of insurance needs Innovative solutions open up new insurance markets Phil Zinkewicz April International D&O Your global D&O coverage may not be as global as you thought Dennis H. Pillsbury May Insuring reality Carriers discover fertile field in covering documentaries Phil Zinkewicz May The social services market Broad-based market includes counseling, social workers, welfare workers E&O, halfway houses, and rehab centers Larry G. France May Helping the helpers Agency helps nonprofits, social service providers fulfill their missions Dave Willis May Insuring fitness Philadelphia Insurance teams up with West Coast specialty firm Elisabeth Boone, CPCU June Travel leisure and the hospitality business Larry G. France June Everything agricultural Performance Insurance Services uses expertise to invent new and needed coverages Dennis H. Pillsbury June PF&M at a Glance—Ocean marine insurance June Insuring hospitality Canadian broker HKMB has creative solutions to hotel risk management challenges Elisabeth Boone, CPCU June Entertainment—more than $4 billion; lodging—more than $3 billion June PF&M at a Glance—Accountants professional liability insurance July Leading the way in EPLI As a pioneer in this complex market, Chubb knows the risks and designs coverages that work Elisabeth Boone, CPCU July Immigration concerns at clubs prompt D&O enhancement Aon Association Services adds coverage for illegal alien penalties Phil Zinkewicz July Employment practices liability insurance Larry G. France July EPLI offers huge potential Only 2.5% of business operating locations are covered July Protecting the protectors Brownyard’s 50 years of experience make it a go-to firm Phil Zinkewicz August The security industry Market includes burglar/fire alarm, safety equipment liability, security guards, and detective agencies Larry G. France August Thomco grows niche by niche Program administrator expands beyond its child care and senior care foundation Phil Zinkewicz August Investigation and security services market Some 84,000 firms offer nearly $400 million in premium August Everything's comin’ up roses Comp underwriters are happy but cautious Dennis H. Pillsbury September Insuring the great outdoors From ATV tours to whitewater rafting, Gillingham & Associates has adventure risks covered Elisabeth Boone, CPCU September Crossing the finish line As marathons and other events grow in popularity, having the right coverage is key Phil Zinkewicz September PF&M at a Giance—Recreational vehicles September Leisure risks/pay for play Category runs the gamut from traditional risks such as golf courses to newer risks like inflatable structures Larry G. France September PF&M at a Glance—Directors and officers liability insurance October Schinnerer’s A&E program hits the big 5-0 AIA and NSPE commended program began in 1957 Elisabeth Boone, CPCU October Non-medical professional liability ine market represents nearly $16 billion in premium October 80 Special Section—Professional Liability Underwriting Society (PLUS) Phil Zinkewicz October 90 Professional liability Larry G. France October 112 Like a rock Rockwood Programs leads the charge for program administrators E&O Elisabeth Boone, CPCU October 148 Insuring social services Program manager NIF Group brings experience and focus to a challenging class Phil Zinkewicz November 38 Health care-related risks Includes retirement and assisted living communities, nursing homes and senior condominiums/senior housing Larry G. France November 80 Insuring home medical equipment VGM Insurance works with local agents to protect HME providers and related risks Elisabeth Boone, CPCU November 94 126 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE Subprime crisis could lead to D&O, E&O claims Lawsuits already have been filed by borrowers, investors, and other affected parties Phil Zinkewicz November 102 Services for the elderly A large and growing market November Risk Managers’ Forum—D&0 for nonprofits George Gladis, CIC, CRM, ARM November A preview of the 2008 specialty market Deja vu all over again Larry G. France December Video games: Risky business Fireman's Fund package addresses risks of producers and distributors Phil Zinkewicz December Online sales management tool Agency develops software to help managers and producers measure sales results Dave Willis January Agency Marketing Technology—Producer tools Steve Anderson February Peace of mind Keep your agency resilient by using off-site data storage Nancy Doucette February Overwhelmed by e-mail? E-mail overload affects more than the bottom line Nancy Doucette March Helping clients stay open for business Disaster planning tool guides agents and insureds in preparing for the worst Dave Willis April Agency Marketing Technology—Age matters Steve Anderson April An online research department Advisen provides agencies of all sizes with big broker “smarts” Nancy Doucette April Risk Managers’ Forum—Protecting information Leonard J. Watson Ed.D., CIC, CRM, CPCU, AIC April Is your agency's Web site a one-hit wonder? It's never been easier to keep your site updated Nancy Doucette May Delivering risk management services By combining various off-the-shelf products, agencies create custom solutions that meet their unique needs Dave Willis June The industry's B.H.A.G. Insurance industry sets an audacious goal for real time adoption Nancy Doucette July Agency Marketing Technology—Generational selling Steve Anderson July Success driven by technology Dave Willis August New tools for sales & retention AMS Services’ PS4 Plus product gets a new name, a new platform and numerous enhancements Len Strazewski August The evolution of document management Next-generation system gives agencies greater flexibility with client data John Chiwis September Instant gratification Selective’s xSELerate technology provides agents with straight-through processing capabilities Nancy Doucette September E-mail accountability RPost Registered E-mail service provides proof that your critical e-mails are delivered as sent Nancy Doucette October Agency Marketing Technology—Generational servicing Steve Anderson October Happy campers ImageRight customers find the product delivers on its promise to improve operations, increase productivity, reduce expenses and eliminate paper Nancy Doucette November Have it your way The AMS Users’ Group & ASCnet each update their Web site, enabling members to customize the information they receive Nancy Doucette December Agency Marketing Technology—Using video for sales and service Steve Anderson December The media touch A short assessment of media coverage of the insurance industry Emanuel Levy February Collateral Chaos Bid rigging scandal threatens legitimate contingent commission practice Emanuel Levy March New assaults vs. long-standing loyalties Coastal market woes may create unfortunate legislative fixes Emanuel Levy April Reach out—Tomorrow is up to you Agency business faces significant, but not insurmountable, challenges Emanual Levy May Quo vadis homeowne’s flood insurance? NAIC president calls for all-risk homeowners policy that includes flood Emanuel Levy June Water vs. wind: The coverage dilemma The two-policy approach solves some problems but creates others Emanuel Levy July Rekindle your entrepreneurial spirit Homeowners and renters insurance are fertile fields of opportunity Emanuel Levy September Once again, challenging the integrity of insurers Is the insurance industry adequately prepared for another “storm”? Emanuel Levy October IRS surprise package Proposed revenue ruling would seriously affect the captive industry Michae! J. Moody, MBA, ARM December JANUARY 2008