Table Of Content

ARTICLE TITLE AUTHOR MONTH aC PF&M at a Glance—Liquor liability April 108 Risk Management—Understand form mechanics Donald S. Malecki, CPCU May 52 AAIS Perspective—Fine distinctions; stark choices Joseph S. Harrington, CPCU May 60 PF&M at a Glance—Program meets needs of commercial niche markets May 94 Coverage Concerns—Employee theft insurance Roy C. McCormick May Coverage Concerns—Excavation risk Roy C. McCormick June PF&M at a Glance—Equipment breakdown protection July Risk Management—What a difference one word makes Donald S. Malecki, CPCU August Coverage Concerns—Maintaining protective safeguards Roy C. McCormick September Risk Managers’ Forum—Food service risk management Mark Gaskamp, CIC, CRM, CPCU, ARM October Coverage Concerns—Liability release Roy C. McCormick October Risk Management—Contractual liability undergoes changes Donald S. Ma!ecki, CPCU October PF&M at a Glance—Workers compensation and employers liability insurance November Coverage Concerns—Fidelity insurance Roy C. McCormick December Fits and starts Too many insurers lack strategic vision Dennis H. Pillsbury December Identity theft invades Main Street businesses Small to mid-sized companies face exposures resulting from personal data they collect Phil Zinkewicz December Recent study addresses workers comp dilemma Who should choose a worker's health care provider—worker or employer? Phil Zinkewicz March Credit for reinsurance laws Lloyd's chairman decries inequitable treatment of foreign insurers Phil Zinkewicz April Natural disasters—lt's only a matter of time Consumers, Congress, industry associations disagree on how to prepare for the inevitable Phil Zinkewicz May Nothing is certain The move away from traditional cycles gives way to line-by-line fluctuations Phil Zinkewicz August Giving away the store Listening to the siren call of investment income has harmed both the insurance industry and its customers Phil Zinkewicz September Cleanliness might solve the med-mal mess Proper hygiene could significantly reduce infections Bruce D. Hicks, CPCU, CLU October Turbulent times— Industry execs debate effect of catastrophes, capital management, regulatory issues and other topics Phil Zinkewicz January 17th Annual Rough Notes Marketing Agency of the Year candidates January Tackling a turnaround Former Safeco CEO Mike McGavick, who engineered big changes, reflects on his years in the business Elisabeth Boone, CPCU January Sue, sue and sue some more Survey shows litigation is a constant that diverts business resources Phil Zinkewicz January Reaching out, building up In underserved markets, educated homeowners can be profitable risks Elisabeth Boone, CPCU January Looking ahead What does a heaven-hell year bode for 2006? Phil Zinkewicz January Public Policy Analysis & Opinion—Animal farm Kevin P. Hennosy January Young Agent Forum—Make your voice heard Andy Beauchamp February Young Agents—Building business and community Olga Torres's agency offers choices to her Latino neighbors Elaine Tolen February Public Policy Analysis & Opinion—Can NAIC work without pressure? Kevin P. Hennosy February Disaster strikes twice Victims of catastrophe are prime candidates for fraud Phil Zinkewicz February Millie Workman—CPCU Society beacon Her experience as a risk manager prepared her to lead organization Bruce D. Hicks, CPCU, CLU February Public Policy Analysis & Opinion—From KC to K Street Kevin P. Hennosy March Hallmarks of insurance professionals Knowledge, scholarship, and ethics should make up the foundation on which insurance practitioners build their careers Emanuel Levy March Will Goliaths defeat David? Conning study postulates that giant insurers (Allstate, Progressive, Geico and USAA) will drive smaller carriers out of the auto market Phil Zinkewicz March Don’t ever give up! Severely injured as a young man, Jack Fessler used grit and brains to build a successful independent agency Elisabeth Boone, CPCU April Public Policy Analysis & Opinion—January junkets Kevin P. Hennosy April RIMS looks to the future Incoming president stresses QIP and ERM as major agenda items Michael J. Moody, MBA, ARM April Debating industry issues Phil Zinkewicz April Rough Notes presents 2006 Community Service Award Bob Bloss April Tort reform: A new approach Proponents claim consumers lose in current environment Phil Zinkewicz April Public Policy Analysis & Opinion—The establishment seeks a federal charter Kevin P. Hennosy May DECEMBER 2006 WPEGALTY LINES ral eemmeerveeres omw eoes TeREES SPEOLINAES LEMPTLOYYMEN T WARRETING LSS OER:— cr ansB oas SES TECHNOLOGY. OPERATIsNTG EORFM FO-RSITTGEA GFOEL LOWING ACISASTER Rough Notes Rough Notes REDUCING CLIERTS NEW OWNERSHIP ANT OFFICES TRIPLES REVENUES BOOSTS REVENUES IN NINE YEARS ! ‘ tg ARTICLE TITLE AUTHOR MONTH PAGE Young Agents—A 21st century career Publicly owned broker acquisitions shape the career of young Acordia sales manager Elaine Tolen May 36 Lessons in Leadership—Legal wiretaps Robert L. Bailey May 42 Building dreams, changing lives Agents bring hope to a Nicaraguan village ... And take home gifts of gratitude and humility Elisabeth Boone, CPCU May 44 Agency of the Year winner continues to change with the times Senn Dunn emphasizes loss control, sales contests to maintain growth momentum May 64 Louisiana recovery Insiders discuss the good and bad regarding recovery from Hurricane Katrina Phil Zinkewicz May 76 Encouraging young agents Newly created PIA National/Rough Notes award spotlights outstanding young agents Phil Zinkewicz May 96 How to insure Risk-specific online training helps agents enter new markets, earn CE credits Elisabeth Boone, CPCU May 108 100 years after the quake There still are lessons to be learned from the way Fireman's Fund handled claims Phil Zinkewicz May Young Agent Forum—Cultivating leadership Keith B. Riley, AAI June Before the storm CPCU panel addresses disaster preparedness Bruce Hicks, CPCU, CLU June CPCU president shares risk management insights Bruce Hicks, CPCU, CLU June Public Policy Analysis & Opinion—t's close enough Kevin P. Hennosy June The mood of the market Experts at The National Alliance Academy Forum weigh in on trends and challenges Elisabeth Boone, CPCU June Coverage Concerns—Building codes Roy C. McCormick July Reinsurance weather report The good, the bad and the ugly Phil Zinkewicz July Heading for the Hill Independent agents take their issues to Capitol Hill Elisabeth Boone, CPCU July What lies ahead A blue ribbon panel eyes the future of the independent agency system Elisabeth Boone, CPCU July Public Policy Analysis & Opinion—Join the regulators and see the world Kevin P. Hennosy July Young Agents—Cultivating tomorrow's producers Kevin Mangan inspires high school students to consider insurance as a career Elaine Tolen August W.R. Berkley posts impressive growth Selective growth is the cornerstone of their strategy Phil Zinkewicz August Public Policy Analysis & Opinion—Big discontent in the Big Easy Kevin P. Hennosy August Competition, capital and catastrophes Insurer CEOs foresee both potential problems and opportunities in the year ahead Phil Zinkewicz August Weather worries Brokers report market & pricing problems within 100 miles of coast; softness elsewhere Phil Zinkewicz September Weather worries Northeast Hurricane Conference issues warning Phil Zinkewicz September Public Policy Analysis & Opinion—The Tao of incrementalism Kevin P. Hennosy September All about Bob (well, maybe not all) Bob Rusbulat is perfect as the leading spokesman for independent agents Dennis H. Pillsbury September Skin in the game IIABA's InVEST program invites seasoned professionals to get involved in building the industry's future Nancy Doucette September Power training Agents suit up for sales success at The Sitkins Group's new high-tech training center Elisabeth Boone, CPCU October Public Policy Analysis & Opinion—New federal rules will govern event data recorders Kevin P. Hennosy October The Rough Notes Company Community Service Award Magazine seeks nominations for 8th annual award recognizing outstanding community service October 118 The Irma Award Florida CSR Marianne Vernon wins honor Phil Zinkewicz October 128 Young Agents—Climb every mountain Starting an agency in a rural county of 25,000 takes spirit and determination Elaine Tolen November 34 114 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE The Spirit of the Trailer Disaster planning and Katrina—one agency's story Douglass C. Mills, CPCU November 52 Enterprise Risk Management—ERM advancements Michael J. Moody, MBA, ARM November 68 Public Policy Analysis & Opinion—The uninsured auto problem Kevin P. Hennosy November 74 Life without TRIA The industry does not have the resources to go it alone Michael J. Moody, MBA, ARM November Public Policy Analysis & Opinion—Defending McCarran Kevin P. Hennosy December 16 CPCU: Good, better, Betsey! California agent Betsey Brewer talks about her year ahead as CPCU president Bruce D. Hicks, CPCU, CLU December 32 Meet the stars of CSRs Smart, focused, and motivated, these winners raise the bar for their profession Elisabeth Boone, CPCU December 38 Young agents recognized New big “I” conference features awards for accomplishments as well as time to help others December 54 The Rough Notes Company Community Service Award Recognizing independent agents who perform extraordinary service Robert N. Kretzmer, CIC December 74 PF&M at a Glance-Flood insurance December 93 Benefits Business—Healthy choices Len Strazewski January 36 Benefits Business—Group life insurance benefits Len Strazewski February 104 Benefits Business—Wellness programs seem to pay off Len Strazewski March 106 Benefits Business—Employee benefits goes high-tech Len Strazewski April 46 Benefits Business—No easy answers Len Strazewski May 72 Facilitating life & disability sales for P-C agencies BISYS units, in partnership with ASPN, provide access to products and marketing help Dave Willis June 48 Benefits Business—Good teeth—good health Len Strazewski June 62 Benefits Business—AN - Tl - Cl - PA - TION Len Strazewski July 104 Long term care coverage: Poised for distribution break out? Phil Zinkewicz August Buying into benefits P-C brokers add tools to capitalize on growing employee benefits market Len Strazewski September 34 Benefits Business—Spotlight on supplementary coverages Len Strazewski September 72 The employee benefits conundrum New voluntary product complements traditional health and disability coverage Phil Zinkewicz September Benefits Business—Opportunities in executive benefits, group life Len Strazewski October Benefits Business—Eye on disability benefits Len Strazewski November Lessons in Leadership—Save the envelopes Robert L. Bailey January Perpetuation matters Agents of Westfield Insurance get a big boost in planning for the future Elisabeth Boone, CPCU February Strengthening the Front Line—The perils of veiled discrimination Emily Huling, CIC, CMC February Agency Financial Management—What is your agency worth? Paul J. Di Stefano, CPA, CPCU February Building Equity Value—Improving performance through benchmarking Paul Vredenburg February Customer Service Focus—Keep smilin’ Bobbie Hayes February Agency Financial Management—Dealing with shareholder dynamics Paul J. Di Stefano, CPA, CPCU March Winning Strategies—The producer treadmill Roger Sitkins March Building Equity Value—Benchmarking revenue, driving value Patrick T. Linnert and Craig C. Niess March Customer Service Focus—Be a service pro to reduce unpleasant surprises Carol Middlekauff, CIC, ARM April Agency Financial Management—Reaching the decision to sell Paul J. Di Stefano, CPA, CPCU April Strengthening the Front Line—Women in the workplace Emily Huling, CIC, CMC April Customer Service Focus—Simple, clear and friendly Connie Genger, CIC, CPCU, CPIW May Strengthening the Front Line—Taking care of business Emily Huling, CIC, CMC May The business of taking care Focus on employee well-being and safety leads to better response and recovery during crises John Chivwvis May Agency Financial Management—Growth by acquisition Paul J. Di Stefano, CPA, CPCU June Lessons in Leadership—ls there a leadership crisis? Robert L. Bailey June Building Equity Value—Benchmarking service payroll Daniel E. Skowronski June Risk Managers’ Forum—Stewardship reports Roger C. Wade, ACAS, MAAA, and Marilyn B. Wade, CRM, ARM July Winning Strategies—Debunking sales myths Roger Sitkins July Customer Service Focus—Advice and expertise build lasting relationships Donna Glover, CIC, CISR July Insurer outsourcing: Pros and cons White paper explores business strategies and legal risks Phil Zinkewicz July Agency Financial Management—Strategic planning—Both short term and long term Paul J. Di Stefano, CPA, CPCU August Customer Service Focus—The art of explaining coverage Mary |. Husk, CIC, CRM, CPCU August Perspectives on Management—influential leadership Hamid Mirsalimi, Ph.D., and Maureen Hunter, Ph.D. August Building Equity Value—Analyzing agency profitability Mike Kish August Lessons in Leadership—What's right with our free enterprise system Robert L. Bailey September Agency Financial Management—Personal issues in ownership transfers Paul J. Di Stefano, CPA, CPCU September Agency Financial Management—Agency appraisals and deal structures Paul J. Di Stefano, CPA, CPCU October Strengthening the Front Line—There is an “I” in team Emily Huling, CIC, CMC October Customer Service Focus—Customer service trends Lynn DellaCroce, CIC, CISR, CPIW October DECEMBER 2006 SD .» é =e Rough aNeo tes, NPBRAORRPOREAOLDWSEE RR S AONBW UNSDEIIRNESGEHOSI SP A GFEOANCNCUDY S $F4O0BC0OU,OS0S 0T0SO N|P'REAER” V EENMCUPLELI EONY1TE0S E RERAELAECSHTIANTGE BREOYOOTNSD .{.T.S T O ROANOKE AGENCY s. LION IN REVENUES TURNS CUSTOMERS | ITO RAVING FANS EW USES FOR SEGREGATED CELL CAPTIVES A SALES MANAGER FROM OUTSIDE THE INDUSTRY ARTICLE TITLE AUTHOR MONTH NC Customer Service Focus—Be your best—without the stress Annette E. Jackson, CIC, ARM November 14 Winning Strategies—Maximizing your best investment Roger Sitkins November 26 Building Equity Value—Benchmarking your balance sheet Wayne A. Walkotten November 64 Agency Financial Management—Overcoming barriers to a fruitful deal Paul J. Di Stefano, CPA, CPCU November 78 Agency Financial Management—M&A negotiations Paul J. Di Stefano, CPA, CPCU December 44 Strengthening the Front Line—Sending the right message Emily Huling, CIC, CMC December 68 Lessons in Leadership—Feeling the customer's pulse Robert L. Bailey December 94 Venture capitalists eye brokerage opportunities Newly formed, venture capital-backed Kinloch Holdings targets middle market buyers Phil Zinkewicz December Sales management: Choices and challenges Can a sales manager with no insurance experience take agency sales to the next level? Elisabeth Boone, CPCU December Enterprise Risk Management—Georgia State offers ERM program Michael J. Moody, MBA, ARM January Reducing the threat of fire and mold Building material treatment acts as both fire retardant and mold preventive Phil Zinkewicz February Boosting Sales Efficiency--Agents reveal secrets of growth and success Michael Jans February Enterprise Risk Management—Catalyst for convergence Michael J. Moody, MBA, ARM March Agency-insurer Productivity—Scratch my niche Scott M. Primiano March Loss control—More than just an add-on Agencies that focus on loss control achieve positive, long-term results Dave Willis March Boosting Sales Efficiency—Alabama agency grows 35% in one year Michael Jans April Enterprise Risk Management—Making a business case for ERM Michael J. Moody, MBA, ARM April Marketing Matters—Client-centric marketing Nanci Evarts April Going global Mid-sized brokers join the international marketplace Phil Zinkewicz April Marketing Matters—Marketing to markets Nanci Evarts May Mid-Continent—Turning vision into innovation MGA targets less volatile health care niches, establishes link to ASPN Sandra Carcione May Prelude of things to come Rating agencies embrace ERM concept for financial institutions Michael J. Moody, MBA, ARM June Enterprise Risk Management—ERM—Learning by example Michael J. Moody, MBA, ARM June Agency-Insurer Productivity—Success is price-less Scott M. Primiano July Keeping up with contractors Regional agency's expertise in construction and other contractors includes workers comp loss control Dave Willis July A wealth of information Program administrators’ Web site helps independent agents find coverage Phil Zinkewicz July Giving producers a track to run on Polestar gives agencies a systematic approach to sales, marketing and value-added services Thomas A. McCoy August Enterprise Risk Management—Immediate impact by rating agencies Michael J. Moody, MBA, ARM August Multiple personalities Zurich supports multiline, multiyear programs Michael J. Moody, MBA, ARM August Enterprise Risk Management—ERM: The business case Michael J. Moody, MBA, ARM September Personal lines, personal choices The Hartford expands and enhances its successful Dimensions program Elisabeth Boone, CPCU September Sponsored Section—Target Markets Program Administrators Association September 81 Marketing Matters—Branding your agency Nanci Evarts September 208 Marketing Matters—Designing effective ads Nanci Evarts October 36 Real answers for real estate risks Distinguished Programs is a market for commercial and habitational needs Elisabeth Boone, CPCU October 48 Getting tough on crime CNA's Crime Pack protects private and nonprofit entities Elisabeth Boone, CPCU October 68 Agency-Insurer Productivity—The chicken and the egg Scott M. Primiano October 140 Relationship Building Strategies—Sell like you date Jack McMahan October 147 Enterprise Risk Management—ERM: A two-year report card Michael J. Moody, MBA, ARM October 160 116 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE Big wheels keep on turnin’ Northland’s specialized programs keep trucking firms in gear Phil Zinkewicz November 70 The Middle East market grows despite volatility AIG, other insurers and brokers see opportunities in wide range of industries Phil Zinkewicz November Enterprise Risk Management—Self-insurance Michael J. Moody, MBA, ARM December 28 Getting the most from the numbers MarketStance provides agents and insurers with a “scorecard” of underwriting and market data Len Strazewski December 60 Safe at home Hartford Steam Boiler product, offered through other carriers, covers an array of home systems Elisabeth Boone, CPCU December Keeping Midwestern values... But getting rid of some bad habits leads to strong, profitable growth Dennis H. Pillsbury February Coming of age York International continues to evolve Dennis H. Pillsbury March In the spirit of service! HFA Haywood and Fleming Associates engages the city of Gary, Indiana Dennis H. Pillsbury April Geography, shmography Hobson Insurance writes $5 million in premium in town of 265 people Dennis H. Pillsbury May Happy work environment breeds success Agency offers ping-pong, air hockey, yoga—and continually exceeds growth projections Dennis H. Pillsbury June Rara avis Les Breedlove was inspired at an early age to be an insurance agent Dennis H. Pillsbury July The year of great behaviors Planning helps this Michigan agency move to the next level Dennis H. Pillsbury August An intriguing business model Careful selection of personnel, niches, and clients leads to success for this San Diego agency Dennis H. Pillsbury September Exceptional service and relationships lead to success This New Jersey agency boasts an astounding $400,000 revenue per employee Dennis H. Pillsbury October “| already have my check” Outstanding service turns customers into salespeople for the agency Dennis H. Pillsbury November From placing business to making sales JMB transforms itself to a sales-oriented organization Dennis H. Pillsbury December Back to its basics Meadowbrook learns from the past and grows stronger in the process George “Rusty” Capulet January Ohio Casualty: Open for business New president focuses on delivering value to our agents Dennis H. Pillsbury March Promoting people power Building leaders at all levels helps agencies stay independent Elisabeth Boone, CPCU March Flexibility and commonsense underwriting Merchants Bonding is a hit with agents writing surety Dennis H. Pillsbury July Diving in Specialty superpower Markel goes global in marine and energy Elisabeth Boone, CPCU September Coverage Concerns—Nature’s havoc points up necessity of reviewing coverage Roy C. McCormick February Title insurance—A home owner's assurance Title insurance is a vital step in buying a home Phil Zinkewicz March Coverage Concerns—Personal auto insurance buyers need guidance Roy C. McCormick March Risk Management—It depends Donald S. Malecki, CPCU June Home sweet house payment New product pays insureds’ mortgage in the event of disaster Phil Zinkewicz June Coverage Concerns—Automobile comprehensive coverage Roy C. McCormick August AAIS Perspective—Miniature vehicles Joseph S. Harrington, CPCU September Coverage Concerns—Floods outside the box Roy C. McCormick November AAIS Perspective—Avoiding leaks Joseph S. Harrington, CPCU November Spring February Summer May Fall September Winter November Contractors risk Many opportunities and some pitfalls Larry G. France January MarketStance—Special trade contractors Market niche represents more than $21.6 billion in premium January Watercraft business Choppy water ahead? Larry G. France February PF&M at a Glance—Aircraft and aviation insurance February MarketStance—E-commerce sales hit $1.3 trillion in 2003 Business-to-business transactions represent the largest portion of online sales March DECEMBER 2006 ARTICLETITLE . AUTHOR MONTH PAGE Cyber liability Larry G. France March 80 EPLI protection for small and middle market companies Rockwood'’s EPLI program protects the client, and ultimately the agent against E&O exposures Phil Zinkewicz March 98 Cheers? Depending on the location, liquor liability may be nothing to cheer about Phil Zinkewicz March MarketStance—Hospitality premiums total more than $3 billion April The business of fun rom school sports to pro athlete insurance, Francis L. Dean & Associates serves the recreation market Elisabeth Boone, CPCU April Lloyd’s syndicates set up shop closer to U.S. brokers Hiscox Group follows Beazley in establishing office in U.S. to write smaller premium business Phil Zinkewicz April Nonprofit D&O: A growth market RLI looks to expand its book of D&O and EPL for nonprofits Elisabeth Boone, CPCU April Hospitality industry Hotels, bars and restaurants Larry G. France April Special Section—AAMGA April D&O symposium Discussion of D&O market conditions attracts insurance professionals Phil Zinkewicz April Insuring the fitness craze Health clubs: A market that continues to grow and mature Dennis H. Pillsbury April Serving up hospitality Hospitality specialty is a natural for Heffernan Group Sandra Carcione April Risk Management—Public official liability policies Donald S. Malecki, CPCU April A picture is worth ... Fine arts insurance specialist describes the intricacies and opportunities of the collectibles market Phil Zinkewicz April Ace in the hole for agents and event sponsors National Hole-in-One Association: 25 years of joyful payouts, enriched charities and agents serving their clients Dave Willis May Special events, promotions, contests, prize indemnification and weather coverage Larry G. France May Employment practices liability Larry G. France June PF&M at a Glance—Professional liability June MarketStance—EPLI: Opportunities abound More than half the premium potential has not been realized June EPLI innovators Employment-related risk mitigation is the focus for Professional Indemnity Agency Phil Zinkewicz June EPLI symposium Panelists field mock EPLI claim Phil Zinkewicz June The umbrella/excess liability market With less than half of the small commercial market carrying umbrella coverage, agents have lots of prospects Larry G. France July Medical costs drive comp results NCCI study finds comp pays 171% of group health costs for similar injuries/illnesses Dennis H. Pillsbury July PF&M at a Glance—insurance for truckers and motor carriers August Long-haul trucking Larry G. France August Environmental liability The past is prologue Dennis H. Pillsbury August We're in this for the long haul Family-owned MGA rules the road on trucking risks Elisabeth Boone, CPCU August MarketStance—Trucking—A $6 billion market August Tapping into overseas capacity Lloyd's broker's partnership with ASPN gives U.S. brokers home for hard-to-place programs Phil Zinkewicz September Leisure risks—Pay for play The ups and downs of theme parks and other related markets Larry G. France September Teeing up to write golf courses & clubs Bollinger provides agents with a strong market for risks ranging from elite clubs to daily fee courses Edward O'Hare September MarketStance—The professional liability market October Race horse coverage is long shot Resttictions and price cause many owners to forgo insurance Phil Zinkewicz October Special Section — Professional Liability Underwriting Society (PLUS) October Professional liability—Capacity is abundant Larry G. France October Leading with comp Flanders Group adds nurse to staff to help relieve workers comp pain Dennis H. Pillsbury October Workers comp system provides differentiation to agencies AcuComp helps agencies add value, save clients money Dave Willis October MarketStance—Habitational risks account for more than $14 billion in premium November Written on the wind Recent catastrophes move insurance industry to reconsider condo and co-op coverage needs and availability Phil Zinkewicz November Apartment and condominium market Evolution of apartment and condo complexes brings new exposures Larry G. France November 80 From alligators to zebras: Insuring exotic animals Careful handling and solid insurance coverage keep odd pets and their owners happy Phil Zinkewicz November 106 118 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE Survey highlights trends in program administration Guy Carpenter reports on insurer preferences in working with program administrators Phil Zinkewicz December Have we been here before? Is competition returning to the coastal markets? Larry G. France December Online answers to benefits & HR questions Sage develops benefits and HR library to complement its P&C-based product Len Strazewski January Facelift for special event Web site Version 2 streamlines process for agents and customers John Chiwis January Leads—The way you want them NetQuote strives to be anything but a typical online lead generation company Nancy Doucette February Agency Marketing Technology—Opportunity management Steve Anderson February Applied Systems adds horsepower to marketing thrust The Mobile Demonstration Unit will bring vendor's technology as well as its message of increased profitability almost to your doorstep Dave Willis February Combined interface effort takes Quantum leap MGA offers real-time capabilities to agents John Chiwis March New ASPN links provide market clout for MGAs, retail agents BISYS Specialty Programs/Tri-City Brokerage and PWIB wholesale brokerage, underwriting operations join ASPN Network Dave Willis April The night shift ReSource Pro helps MGAs add hours to their day Nancy Doucette April Maximizing Automation—Taming the data monster with Excel, Part 3 Wanda Shumaker April Vroom, vroom, vroom Online personal auto quotes and sales gain momentum Len Strazewski May Agency Marketing Technology—-Campaign management Steve Anderson June Survive and thrive Expertise and experience offer insight into better business continuity and disaster planning John Chivwis June The better way This Florida's agency's use of technology enables it to respond no matter which way—or how hard—the wind blows Nancy Doucette July Opportunities in life New PIA program provides members quicker access to multiple quotes for term life through the Insurance Online Network Bill Jenkins August Found money Own your own premium finance company solution helps with client retention and improves the bottom line Nancy Doucette August Agency Marketing Technology—Submission management Steve Anderson August Got cyberslackers? Policies, technology, and monitoring help agencies reduce risks from employee Internet abuse John Chivvis September What d’ya know? New service tests insurance knowledge & skills Nancy Doucette October Agency Marketing Technology—Results management Steve Anderson October Discovering e-discovery Changes to legal procedures offer insight into agency needs for e-discovery preparedness John Chiwis October Obtaining loss runs Service unlocks loss-run data Dave Willis November Agency Marketing Technology—Voice recognition Steve Anderson December Stuff happens Online data storage keeps your data safe from things that go bump in the night— or anytime, for that matter Nancy Doucette December Catastrophe management—The past is prologue The '05 hurricanes provide grim lessons for property owners, insurers, and government Emanuel Levy January Beyond tomorrow—The what if? Reading the tea leaves presents interesting challenges for the insurance industry Emanuel Levy March The regulators’ trifecta Troubles came in threes for AIG Emanuel Levy April None for the road Since safety is intrinsic to our business, we must work toward reducing highway accidents Emanuel Levy July Independent insurers should pool funds to promote agents Clark Sitzes August Ethics, integrity, trust Corporate misdeeds taint much of the business world, but insurance industry's record in exemplary Emanuel Levy August Winds of influence What bodes ill and what bodes well? Emanuel Levy September Torts, gores, and oxen Can new approaches ease the pain of medical suits? Emanuel Levy October Spitzer's can of worms wriggles on Mega brokers’ misdeeds, now punished, open door to unwarranted interference in commission arrangements Emanuel Levy November Oh, what webs the Internet weaves Surfing the Internet can be time well spent Emanuel Levy December DECEMBER 2006