Table Of Content

ANNUAL INDEX OF ARTICLES 1998 ARTICLE TITLE AUTHOR AGENTS’ LEGAL ISSUES Alternative dispute resolution Randall Kleinman, JD, CPCU, CLU January A look at recreational liability and insurance topics March Reinsurers: Calling the shots behind the scenes—on your business! May Deadbeats—Can you force them to pay? August The psychology of being sued September A valid claim or a “torching”? November COMMERCIAL LINES Risk Management—IRMI Construction Conference highlights Donald S. Malecki, CPCU January Risk Problems/Solutions—Subrogation can spell trouble LeRoy Utschig, CPCU, CLU, ARM January Constant vigilance needed in workers comp Dennis H. Pillsbury February Risk Management—The problem with splitting underlying and umbrella coverages Donald S. Malecki, CPCU February Risk Problems/Solutions—improvements and betterments LeRoy Utschig, CPCU, CLU, ARM February ISO addresses “prevalent problem’—An overview of ISO’s new employment-related practices liability program Diana Kowatch, CPCU, AU, AAM, CPIW March Managing risk on design-build projects—The surety's perspective Mark V. Niemeyer, CPCU March Risk Management—Evaluating the potential liability of event sponsors Donald S. Malecki, CPCU March Risk Problems/Solutions—Condominiums can present difficult coverage issues LeRoy Utschig, CPCU, CLU, ARM March Using the WC claim process to build retention Steve Riley April Business interruption Phil Zinkewicz April Risk Management—Liability coverage for health and fitness clubs may need more muscle Donaid S. Malecki, CPCU April Risk Problems/Solutions—Joint ventures: They may exist without the parties’ knowledge LeRoy Utschig, CPCU, CLU, ARM April Care, custody and control LeRoy Utschig, CPCU, CLU, ARM May Covering high-tech entrepreneurs Len Strazewski June Risk Problems/Solutions—Additional insureds LeRoy Utschig, CPCU, CLU, ARM June Risk Management—Sudden appearance of minimum premium may lead to litigation Donald S. Malecki, CPCU June Risk Management—Look beyond the obvious coverage option to find alternative coverage Donald S. Malecki, CPCU July Risk Problems/Solutions—Embezzlement and depositors forgery LeRoy Utschig, CPCU, CLU, ARM July 1998 ISO commercial crime revisions Diana Kowatch, CPCU, AU, AAM, CPIW August Coverage Concerns—Commercial umbrella liability insurance needed by small businesses Roy C. McCormick August Risk Problems/Solutions—Commercial umbrellas LeRoy Utschig, CPCU, CLU, ARM September Risk Management—Contractual liability limitation Donald S. Malecki, CPCU September Coverage Concerns—Excavation work requires proper coverage and utility notification Roy C. McCormick September Coverage Concerns—Completed operations is essential protection Roy C. McCormick October Risk Problems/Solutions—Environmental impairment LeRoy Utschig, CPCU, CLU, ARM October Risk Management—Explaining the need for fidelity coverage Donald S. Malecki, CPCU October Risk Management—Why attach a lead paint exclusion to CGL Donald S. Malecki, CPCU November Risk Problems/Solutions—Reporting forms LeRoy H. Utschig, CPCU, CLU, ARM November Coverage Concerns—The need for care in completing application for professional liability Roy C. McCormick December CRITICAL ISSUE REPORT Insurance fraud—Study raises concerns about consumer attitudes Phil Zinkewicz February Catastrophe planning: A valuable tool agents can offer to clients Dennis H. Pillsbury April Mergers continue to dominate financial services business Phil Zinkewicz May The blending of financial services Phil Zinkewicz July Demutualization: A popular strategy generates controversy Phil Zinkewicz August Reinsurance market not so far removed from agents Phil Zinkewicz September Flood insurance “essential to clients’ well-being” Phil Zinkewicz October GENERAL ARTICLES 9th Annual Rough Notes Marketing Agency of the Year Contest January Young Agents—Combining history with a vision for growth Laura Biddle-Bruckman January Where are insurance stocks headed? January Young Agents Forum—Reflections on service to the Young Agents Committee Carl W. Zeutzius January 64 90 ROUGH NOTES ANNUAL INDEX OF ARTICLES 1998 ARTICLE TITLE AUTHOR AGENTS’ LEGAL ISSUES Alternative dispute resolution Randall Kleinman, JD, CPCU, CLU January A look at recreational liability and insurance topics March Reinsurers: Calling the shots behind the scenes—on your business! May Deadbeats—Can you force them to pay? August The psychology of being sued September A valid claim or a “torching”? November COMMERCIAL LINES Risk Management—IRMI Construction Conference highlights Donald S. Malecki, CPCU January Risk Problems/Solutions—Subrogation can spell trouble LeRoy Utschig, CPCU, CLU, ARM January Constant vigilance needed in workers comp Dennis H. Pillsbury February Risk Management—The problem with splitting underlying and umbrella coverages Donald S. Malecki, CPCU February Risk Problems/Solutions—improvements and betterments LeRoy Utschig, CPCU, CLU, ARM February ISO addresses “prevalent problem’—An overview of ISO’s new employment-related practices liability program Diana Kowatch, CPCU, AU, AAM, CPIW March Managing risk on design-build projects—The surety's perspective Mark V. Niemeyer, CPCU March Risk Management—Evaluating the potential liability of event sponsors Donald S. Malecki, CPCU March Risk Problems/Solutions—Condominiums can present difficult coverage issues LeRoy Utschig, CPCU, CLU, ARM March Using the WC claim process to build retention Steve Riley April Business interruption Phil Zinkewicz April Risk Management—Liability coverage for health and fitness clubs may need more muscle Donaid S. Malecki, CPCU April Risk Problems/Solutions—Joint ventures: They may exist without the parties’ knowledge LeRoy Utschig, CPCU, CLU, ARM April Care, custody and control LeRoy Utschig, CPCU, CLU, ARM May Covering high-tech entrepreneurs Len Strazewski June Risk Problems/Solutions—Additional insureds LeRoy Utschig, CPCU, CLU, ARM June Risk Management—Sudden appearance of minimum premium may lead to litigation Donald S. Malecki, CPCU June Risk Management—Look beyond the obvious coverage option to find alternative coverage Donald S. Malecki, CPCU July Risk Problems/Solutions—Embezzlement and depositors forgery LeRoy Utschig, CPCU, CLU, ARM July 1998 ISO commercial crime revisions Diana Kowatch, CPCU, AU, AAM, CPIW August Coverage Concerns—Commercial umbrella liability insurance needed by small businesses Roy C. McCormick August Risk Problems/Solutions—Commercial umbrellas LeRoy Utschig, CPCU, CLU, ARM September Risk Management—Contractual liability limitation Donald S. Malecki, CPCU September Coverage Concerns—Excavation work requires proper coverage and utility notification Roy C. McCormick September Coverage Concerns—Completed operations is essential protection Roy C. McCormick October Risk Problems/Solutions—Environmental impairment LeRoy Utschig, CPCU, CLU, ARM October Risk Management—Explaining the need for fidelity coverage Donald S. Malecki, CPCU October Risk Management—Why attach a lead paint exclusion to CGL Donald S. Malecki, CPCU November Risk Problems/Solutions—Reporting forms LeRoy H. Utschig, CPCU, CLU, ARM November Coverage Concerns—The need for care in completing application for professional liability Roy C. McCormick December CRITICAL ISSUE REPORT Insurance fraud—Study raises concerns about consumer attitudes Phil Zinkewicz February Catastrophe planning: A valuable tool agents can offer to clients Dennis H. Pillsbury April Mergers continue to dominate financial services business Phil Zinkewicz May The blending of financial services Phil Zinkewicz July Demutualization: A popular strategy generates controversy Phil Zinkewicz August Reinsurance market not so far removed from agents Phil Zinkewicz September Flood insurance “essential to clients’ well-being” Phil Zinkewicz October GENERAL ARTICLES 9th Annual Rough Notes Marketing Agency of the Year Contest January Young Agents—Combining history with a vision for growth Laura Biddle-Bruckman January Where are insurance stocks headed? January Young Agents Forum—Reflections on service to the Young Agents Committee Carl W. Zeutzius January 64 90 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE PF&M Companion—November 1997 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW January Check or checkmate? The mounting role of the federal government in insurance Christopher Ketcham, CPCU, CFP February Edu-tainment: Continuing education in a new light Lois Van Horn February PF&M Companion—December 1997 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW February It's a question of loyalty: Latest Conning study criticized by IIAA president Phil Zinkewicz March Young Agents—From rodeo cowboy to insurance agent Laura Biddle-Bruckman March Insurance for a new affinity group: The Muslim community Dennis H. Pillsbury March PF&M Companion—January 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW March The future of property insurance Dennis H. Pillsbury April Schooling insurance people in running a political campaign Laura Biddle-Bruckman April Young Agents Forum—Young agents committees are building bridges Dennis Hilton April Armfield, Harrison & Thomas named Marketing Agency of the Year Thomas A. McCoy April PF&M Companion—February 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW April Fax Poll Resultt—CSRs provide views on duties and compensation May Covenants not to compete, trade secrets, and inevitable disclosure David J. Carr, Esq. May Young Agents—The winning spirit Laura Biddle-Bruckman May March 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW May Invest in what? InVEST in your agency's future Karen Stallings June Washington Perspective—Iinsurance-friendly bills idle as focus shifts to upcoming elections Rick Pullen June To The Point—What ever happened to the fraud laws? John H. Grever, CPCU, CLU, ChFC June PF&M Companion—April 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW June A bumper crop of bugs: Dealing with the insurable exposures Phil Zinkewicz July IIAA taking a bold step in shaping the future Dennis H. Pillsbury July Young Agent Forum—Young Agents: Accept the challenge! Pamela S. Adams, CIC July Coverage Concerns—Court decisions an educational tool for insurance professionals Roy C. McCormick July PF&M Companion—May 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW July Trend toward banks buying agencies gains momentum Phil Zinkewicz August Young Agents—Moving on Laura Biddle-Bruckman August Agent Global Marketplace—Lloyd’s rebounds—confronts further controversy and change Phil Zinkewicz August Risk Problems/Solutions—Auto leases LeRoy Utschig, CPCU, CLU, ARM August PF&M Companion—June 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW August Agents respond to Florida fires Phil Zinkewicz September Just calling it as he sees it Bud Wilson September PF&M Companion—July 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW September PF&M Companion—August 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW October Can we talk? Nancy Doucette November PF&M Companion—September 1998 ISO form and endorsement changes Diana Kowatch, CPCU, AU, AAM, CPIW November Survival of the fittest Dennis H. Pillsbury December Now is the best of times Arthur |. Moll December Young Agent Forum—career tips plentiful at Young Agent leadership conference Richard Ollis December Fax/Internet Poll Results—Agents’ use of e-mail December MANAGEMENT Maximizing Productivity—Agency culture: The most important asset Doron (Bud) Antrim January Building the team or team building? There’s a big difference Penny L. Ciaburri January Coverage Concerns—-Coverage recommendations not accepted should be documented Roy C. McCormick February Bottom Line Profitability—Customer loyalty and retention primer Lynn M. Thomas, JD February CSRs—Respect, and then some—Agencies moving toward more incentive-based compensation programs for CSRs Laura Mazzuca Toops March Agency Financial Management—Using an agency appraisal for structuring and acquisition Paul J. Di Stefano, CPA, CPCU March Coverage Concerns—Binding procedures: A-B-Cs must be followed Roy C. McCormick April Agency Financial Management—Positioning for opportunity Paul J. Di Stefano, CPA, CPCU and G. Edward Kalbaugh April Bottom Line Profitability—Turning complaints into gold mines Lynn M. Thomas, JD April Profitability camp Nancy Doucette May Bottom Line Profitability—The customer life cycle and how it influences your success Lynn Thomas, JD May Maximizing Productivity—How to get employees to commit to agency goals Doron (Bud) Antrim May Agency Financia! Management—Examining your agency: How to find and fix problems G. Edward Kalbaugh May Agency Financial Management—Developing a perpetuation plan and an exit strategy Paul J. Di Stefano, CPA, CPCU June Maximizing Productivity—Managing performance Doron (Bud) Antrim June Agency sales centers maximize effectiveness of producers Thomas A. McCoy July Bottom Line Profitability—Referrals: The secret to consistently high profits and retention rates Lynn Thomas, JD July Agency Financial Management—Opportunity compensation G. Edward Kalbaugh July DECEMBER 1998 ARTICLE TITLE AUTHOR MONTH PAGE Maximizing Productivity—Survey of employees reveals a lot about boosting productivity Doron (Bud) Antrim July 76 Off-site meetings and business planning sessions Steve Dinnen August 26 Agency Financial Management—Corporate development: Strategic crossroads Paul J. Di Stefano, CPA, CPCU August 67 Maximizing Productivity—When employees feel appreciated, the agency comes out on top Doron (Bud) Antrim August 69 Bottom Line Profitability—Win back your former profitable customers Lynn Thomas, JD August Agency Financial Management—Self-directed teams: Organizing the modern agency G. Edward Kalbaugh September Maximizing Productivity—Putting people firs-—Respect for workers increases work performance Doron (Bud) Antrim September Maximizing Productivity—Managing the process of change Doron (Bud) Antrim October Bottom Line Profitability—The profitable power of cross-selling and up-selling Lynn Thomas, JD October Agency Financial Management—Banks: The next player in agency consolidations Paul J. Di Stefano, CPA, CPCU and G. Edward Kalbaugh October Maximizing Productivity—You might want to try this test in your agency Doron (Bud) Antrim November Agency Financial Management—Selling at the next level Paul J. Di Stefano, CPA, CPCU and G. Edward Kalbaugh November Agencv Financial Management—Selling the Agency Paul J. Di Stefano, CPA, CPCU December Your internal customer—the employee factor Jack Burke December Listening—so what's in it for me? Lynn Thomas, JD December MARKETING Selling smart: The integrated approach Elisabeth Boone, CPCU January Multicultural marketing Laura Mazzuca Toops January Managed Marketing—Tricks of the trade show Kimberly Paterson February Personal lines solution—Micro-insurance company concept puts agent in front line Dennis H. Pillsbury March Managed Marketing—The writing process—Sales letters that work Kimberly Paterson April Sponsored marketing recapturing the personal lines market Dennis H. Pillsbury June Instant access to risk assessment tools David T. Lee June Mercury Insurance Company: Committed to the agency system Dennis H. Pillsbury June Managed Marketing—Seven ways to use PR to build your business Kimberly Paterson June Hartford trains new producers in commercial lines Dennis H. Pillsbury August Managed Marketing—Managing direct mail for maximum results Kimberly Paterson August Insuring women-owned businesses Steve Dinnen October “Commodity” is not a four-letter word Karen Cantor and Tom Snyder October Managed Marketing—Five steps to effective telephone selling Kimberly Paterson October Small agencies given clout to compete with the big guys Samuel Schiff November Seminar selling Dennis H. Pillsbury November Agent Global Marketplace—insurers’ global expansion—What does it mean for agents? Phil Zinkewicz November Reverse flow business—utilizing the reinsurance market William D. Brecht December Managed Marketing—the essentials of image Kim Paterson December Empty Space—a marketing boon for some agencies Dennis H. Pillsbury December MARKETING AGENCY OF THE MONTH Strong growth fueled by aggressive recruitment program Dennis H. Pillsbury February CHK triples its business in three years as the rebirth begins Dennis H. Pillsbury March Insurance services conglomerate flourishes in Cajun heartland Dennis H. Pillsbury April “Kaisen”: Continual improvement drives the Pitcher Agency to the top Dennis H. Pillsbury May Well-diversified Michigan agency grows via aggressive marketing Dennis H. Pillsbury June Success “by design” Dennis H. Pillsbury July A family affair—extended family, that is Dennis H. Pillsbury August Total immersion Dennis H. Pillsbury September Going the extra mile: The Westar Story Dennis H. Pillsbury October A team of specialists Laura Biddle-Bruckman November Educating insureds is key to success at Knauff Insurance Dennis H. Pillsbury December ORGANIZATION PROFILES Cincinnati's goals founded on solid relationships with its agents Thomas A. McCoy January State Auto links its future to strengths of its agency force Thomas A. McCoy February InsGroup: 25 years of providing agents with market assistance Ron Peters February Amwest Surety “bonds” with a diversity of agents Elisabeth Boone, CPCU March Strengths and strategies of The Hartford Christopher Ketcham, CPCU, CFP March CNA fortifying personal lines Christopher Ketcham, CPCU, CFP April CISA offers agents franchise opportunity with Sam's Club April Kemper charges ahead Thomas A. McCoy May 92 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH PAGE The Leavitt Group: Creating, building and perpetuating agencies for 46 years May 30 Thinking outside the box Elisabeth Boone, CPCU June 34 Westtield’s primary strength: Responsiveness to its agents Thomas A. McCoy June 40 Zurich Commercial helps agents go after the middle market Phil Zinkewicz July 18 Agents are key to blazing “Frontiers” in specialty lines Elisabeth Boone, CPCU July 36 The best of both worlds Elisabeth Boone, CPCU August 16 The feeling is mutual Elisabeth Boone, CPCU September 16 An agency group for the serious student Thomas A. McCoy September 24 Reliance National: Freedom to grow Laura Biddle-Bruckman October 42 Harleysville Insurance: National network with a hometown flavor Elisabeth Boone, CPCU November 34 RLI is driven by a spirit of innovation Thomas A. McCoy November 42 In search of loose bricks Elisabeth Boone, CPCU December 26 PERSONAL LINES Coverage Concerns—Appraisal updates vital for scheduled paintings and collectibles Roy C. McCormick January Coverage Concerns—Vacationing abroad prompts questions Roy C. McCormick March Coverage Concerns—Residential insurance review prompted by El Nino's severe weather Roy C. McCormick May Coverage Concerns—Collapse is covered if caused by a specified peril Roy C. McCormick June Changes to the ISO personal auto program Bruce Hicks, CPCU, CLU July Coverage Concerns—Homeowners implications of using bank machines Roy C. McCormick November PLI: An overnight success Dennis H. Pillsbury November Personal umbrella—why? LeRoy Utschig, CPCU, CLU, ARM December REBUILDING COST CHART Rebuilding Cost Chart—Spring February Rebuilding Cost Chart—Summer May Rebuilding Cost Chart—Fall August Rebuilding Cost Chart—Winter November SPECIALTY LINES Surety business still profitable despite soft market Phil Zinkewicz January Contractors insurance Wallace L. Clapp, Jr., CPCU January Yacht market mostly stable, but Florida has a few problems Phil Zinkewicz February Personal marine and recreational vehicle markets abound Wallace L. Clapp, Jr., CPCU February Insurance marketplace for 1998 Wallace L. Clapp, Jr., CPCU March Nonprofit businesses offer challenges and rewards Phil Zinkewicz March Clergy malpractice and agent E&O exposure Dennis H. Pillsbury March USF&G provides agents access to public entity market Dennis H. Pillsbury March Landscaping contractors: A market to consider for growth Phil Zinkewicz March Design professionals market presents opportunities for agents Thomas A. McCoy March Confronting the risks of the restaurant business Phil Zinkewicz April Recreation and leisure risks provide opportunities Wallace L. Clapp, Jr., CPCU April El Nino spurs increased interest in weather coverage Phil Zinkewicz hay Special events and prize indemnification coverages Wallace L. Clapp, Jr., CPCU May Managing EPL exposures involves more than providing coverage Phil Zinkewicz June EPL market continues its boom Wallace L. Clapp, Jr., CPCU June Environmental insurance: Tapping into the opportunities in a soft market Mark Vuono and Jefferey S. Lejfer, CPCU July Markets for environmental liability Wallace L. Clapp, Jr., CPCU July Sharp curves in truckers market or long-term revenue? Larry France August Prospecting for municipalities is politically correct Larry France September Municipal insurance: A “buyer's” advice to sellers Joseph D. Zinobile, AIS, ARM, CIC September Special Section—Professional Liability Underwriting Society (PLUS) Dennis H. Pillsbury and Phil Zinkewicz October Professional liability from A to X (Sorry, no Y or Z) Larry France October Protecting party people Phil Zinkewicz November Financial institutions present opportunities Larry France November It's not a soft market... Larry France December Community banks—Worthwhile market for agents Phil Zinkewicz December TECHNOLOGY Recipe for a successful system search Nancy Doucette January 22 Insights from ACORD—Okay, you're on the Internet, now what do you do? Richard Gilman, APR, CMP January 74 Get rid of delays and lose the paper Laura Biddle-Bruckman January 76 94 ROUGH NOTES ARTICLE TITLE AUTHOR MONTH ae Relieving information overload Nancy Doucette February Y2K: The millennium bug—Part 3—Target risks Diana Kowatch, CPCU, AU, AAM, CPIW February Agency Marketing Technology—How to use an intranet to make your office more efficient Steve Anderson February 24x7x365—Some agents and vendors are making the most of Internet technologies Nancy Doucette March Y2K—The millennium bug—Part 4—"Other’” date issues Diana Kowatch, CPCU, AU, AAM, CPIW March Work smart and safe with workflow and technical audits Elisabeth Boone, CPCU April Making the right connections Tom Hallonquist April Insights from ACORD—Mapping the future: The process is key Jo Conway Roberts April Agency Marketing Technology—Enhance communication with e-mail Steve Anderson April Managing contacts Nancy Doucette May Y2K: Meeting the challenge Elisabeth Boone, CPCU May Y2K—The millennium bug—Part 5 Diana Kowatch, CPCU, AU, AAM, CPIW May Objects engender the “ah-ha” Nancy Doucette June Agency Marketing Technology—Y2K crisis isn’t just a computer problem— it's a business problem Steve Anderson June Home inventory goes high-tech Laura Biddle-Bruckman July A launching pad for Internet journeys Laura Biddle-Bruckman July Insights from ACORD—"Making the call” on customer service Dominic Caccioppoli July -liminating the waiting game Len Strazewski August Should your Yellow Pages ad go online? Harriet Meyers August Agency Marketing Technology—The Internet is here to stay Steve Anderson August Reducing paper through technology implementation John Chiwis September Special Section—Alliance for Productive Technology, Inc. (APT) September Rising above bureaucracy Len Strazewski October The digital nervous system Kevin Kelly October High-tech telemarketing Jeff Neilson October A new vision is born—ACORDfyi Laura Biddle-Bruckman October Agency Marketing Technology—How to take information with you no matter where you go Steve Anderson October Home sweet work Laura Biddle-Bruckman November Disaster Planning—Considering the contingencies Nancy Doucette December Overcoming techno-illiteracy Steven Brightbill December Technology “Central” John Chiwis December Q&A So, if the insured chooses Symbol 1 Looking to the future (continued from page 8) but does not report and schedule all Invited to gaze into the crystal ball, of the vehicles at policy inception for Stephen Sills and Randy Oates are that reason and the concerns you liability purposes, the insurer has the sanguine about what they see ahead noted, many insurers are very right and the ability to make a charge for Executive Risk. “The market keeps cautious when using Symbol 1. It is for any covered vehicle on audit. getting more competitive. not unusual for an insurer to have Again, Symbol 1 is very broad and Inexperienced companies that can’t restrictions and acceptability a great deal of care should be used make it in their core businesses are requirements when using Symbol 1, if when this coverage approach is entering ours,” Sills observes. “To us, it is used at all by that insurer. selected; and the agent, broker, sitting around waiting for a hard From a premium standpoint, the underwriter or insurer will need to market isn’t a strategy. Over time, we Business Auto coverage form is spend extra time determining and plan for 15% annual growth in auditable. Look at policy condition #6: evaluating the multitude of potential premium volume and earnings per 6. Premium Audit exposures when used. share, and 15% after-tax ROE. We can a. The estimated premium for this continue to do that by using the skill Coverage Form is based on the sets that got us where we are—and by LOOSE BRICKS exposures you told us you would have continuing to enjoy what we’re (continued from page 30) when this policy began. We will doing.” compute the final premium due when publication without reading about the we determine your actual exposures. Year 2000 problem. The clock is The estimated total premium will be running, and Executive Risk is credited against the final premium addressing the issue with its Year due and the first Named Insured will 2000 Project Office, a multi-phase be billed for the balance, ifa ny. If the initiative designed to ensure that the estimated total premium exceeds the organization’s automated systems are final premium due, the first Named fully Y2K compliant well before the Insured will get a refund. new millennium. To keep brokers and “ b. Ift his policy is issued for more clients informed of its progress, the sd than one year, the premium for this company has created a section on its Coverage Form will be computed Web site dedicated to Y2K that Seo , annually based on our rates or provides periodic updates of its Y2K “Sure, cell phones are a terrific premiums in effect at the beginning of status and also offers links to other convenience. But carrying this phone each year of the policy. Y2K Web sites. book around is murder.” DECEMBER 1998 95