retirement living resident handbook

141 Pages·2015·0.84 MB·English

RETIREMENT LIVING
RESIDENT HANDBOOK
February, 2015
IN CASE OF EMERGENCY
� USE THE PULL CORDS IN YOUR APARTMENT OR
COTTAGE (OR USE A CORD MATE IF YOU HAVE ONE).
� THE PULL CORDS WILL NOTIFY THE CAMPUS
TELEPHONE OPERATOR OF YOUR EMERGENCY.
� THE OPERATOR WILL ACTIVATE A CALL-BACK TO YOUR
APARTMENT OR COTTAGE TO MAKE SURE THE PULL
CORD DEVICE WAS NOT ACTIVATED ACCIDENTALLY.
� IF THERE IS NO ANSWER TO THE PHONE CALL,
SECURITY AND A HEALTH RESPONSE NURSE WILL BE
SENT TO YOUR
APARTMENT OR COTTAGE AND 911 WILL BE ALERTED.
� WHEN SECURITY AND THE HEALTH RESPONSE NURSE
ARRIVE, THEY WILL DETERMINE IF THERE IS A NEED FOR
AN AMBULANCE AND WILL NOTIFY THEM AND ESCORT
THEM TO YOUR APARTMENT OR COTTAGE.
� IF YOU HAVE A HEALTH RELATED EMERGENCY AND
ARE NOT IN YOUR APARTMENT OR COTTAGE, DIAL
911 ON
THE NEAREST PHONE.
� FIRE – IN CASE OF FIRE – DIAL 200.
The Masonic Village at Elizabethtown was established in 1910 as a charitable tax-exempt institution and is
owned and operated by the Right Worshipful Grand Lodge of Free and Accepted Masons of Pennsylvania.
Our caring communities and services assist individuals, families and children in realizing their potential and
enjoying the highest possible quality of life through the traditions of Freemasonry.
Retirement Living is an independent living area that offers a variety of living accommodations
with accessibility to health care services, if needed. There are entrance fee and rental fee units
available.
Personal Care is located in the Freemasons Building offering accommodations for 127 residents.
This area provides some assistance with daily activities such as bathing, dressing, medications and
transportation.
This lifestyle provides three meals a day with close proximity to the dining rooms. Medical
services are easily accessible, and assistance is available 24 hours a day.
The Masonic Health Care Center cares for 453 residents requiring various levels of nursing care,
including dementia, Transitional Care and Hospice Care. Bright, cheerful surroundings and a well
qualified, caring staff help to promote a home-like atmosphere.
The Adult Daily Living Center provides day caring for individuals 18 and over with physical and/
or cognitive challenges. This program offers a quality cost-effective alternative for families with
adult relatives who would benefit from daily ongoing support services and socialization.
The Bleiler Caring Cottage responds to the needs of individuals with intellectual developmental
disabilities. The cottage is home to 8 adults and provides support services and socialization
helping those residents to enjoy a fulfilling lifestyle.
The Outreach Program provides information and direction to Masonic and non-Masonic families
across the United States. Assistance is offered to individuals and families with varied needs.
Referrals, education and home assistance are the tools used to guide and assist those in need.
Our Children’s Home was established in 1913 and was originally a single building unit. The
Children’s Home was relocated in the early 1990’s to modern, attractive, well-equipped cottages
for the children. Children are not required to have Masonic affiliation to receive services
however, a Masonic Lodge sponsorship is needed to be considered for admission.
Services are provided to school age children who come from a variety of situations. The goals of
the Children’s Home are to prepare children for independent living and create a homelike
environment.
The Masonic Conference Center, formerly known as the Thomas Ranken Patton Masonic
Institution for Boys, is also an integral part of the Masonic Village. This facility is the home of
the Pennsylvania Youth Foundation, which offers programs for DeMolay, Rainbow Girls and
Job’s Daughters. The complex includes an indoor swimming pool, enabling the youth groups and
the residents the opportunity for year round swimming.
Mission Statement
of the Masonic Villages
of the Grand Lodge of Pennsylvania
Our caring communities and services assist individuals, families and children in realizing their
potential and enjoying the highest possible quality of life through the traditions of Freemasonry.
Our Vision is to be a Center of Excellence.
Our “Mission of Love” Values:
Quality of Life:
We treat each individual with dignity and compassion, with a focus on the wellness of body, mind
and spirit. We provide a stable, nurturing, home for our children, with opportunities for continued
growth. We offer programs and services that help our youth develop fundamental life skills and
moral values as they grow into adulthood.
Respect for the Individual:
We value and respect the individuality and contributions of our residents, employees, volunteers
and donors, and are committed to recognizing their efforts and accomplishments.
Quality Service:
We are all ambassadors of the Masonic Villages. All that we say and do reflects upon the
reputation of our organization and the level of integrity in which we desire to operate. Through
servant leadership, our staff provides quality services and support without regard to an
individual’s financial status.
Outreach:
We extend services and share our resources through diversified outreach services to benefit
individuals in the community.
TABLE OF CONTENTS
TABLE OF CONTENTS
JANUARY 2013
ADMINISTRATIVE SERVICES AND PROCEDURES
Caregiver & Companion Requirements............................................................................A1
Fire Arms ..........................................................................................................................A2
Golf Carts..........................................................................................................................A3
Move-In Process ...............................................................................................................A4
Indoor and Outdoor Furnishings…………………………………………………. A5 – A7
Parking ..............................................................................................................................A8
Pet Guidelines ........................................................................................................A9& A10
Prolonged Visits Away From Community .....................................................................A11
Recreational Vehicles .....................................................................................................A12
Required Medical Insurance ...........................................................................................A13
Residence Keys...................................................................................................A14 & A15
Residence Unit Transfer .................................................................................................A16
Smoking Guidelines........................................................................................................A17
Solicitation ......................................................................................................................A18
Tipping and Gratuities ....................................................................................................A19
Vehicle Washing & Maintenance ...................................................................................A20
ACTIVITIES AND CLUBS
CLUBS..................................................................................................................... B1 – B9
Art Association, Billards, Bingo, Blood Donor Club, Bocce, Book Reviews,
Bowling, Card Games, Ceramic Club, Computer PLUS Club, Craft Club, Dances,
Garden Plots, GentleMen Singers, Giant Food Cards, Golf, Grey Lions of
Elizabethtown (PSU), Happy Hour, Libraries, Holiday Greeting Card Project,
Handbell Choir, Mahjong, Men’s Chorus, MV & E Railroad Club, Model Flying
Club, Movies MVtv, Pickelball, Quilt Club, Retirement Living Residents
Association, Rooster’s Woodshop, Sell Chapel Choir, Show & Tell, Sight Loss,
Square Dancing, Tennis, Travel Club, Village Boutique, Village Green Resident
Council, Wine & Cheese Party, Women’s Chorus
FRATERNAL CLUBS/ACTIVITIES
FRATERNAL CLUBS/ACTIVITIES .................................................................... C1 & C2
Victory Court #149 Order of Amaranth, Elizabethtown DeMolay Chapter,
Elizabethtown Chapter #407 Order of the Eastern Star, Donegal #686 High
Twelve, Masonic Village #629 High Twelve, Bethel #15 Job’s Daughters,
Knights Templar Cyrene Commandery #34, Abraham C. Treichler Masonic
Lodge #682, Corinthian Royal Arch Chapter #224, Masonic Village Shrine Club,
Social Order of Beauceant
EMERGENCY INFORMATION
File of Life ........................................................................................................................D1
Health Related Emergency ...............................................................................................D1
Urgent Health Related Situations......................................................................................D2
FACILITIES ON CAMPUS
Bank .................................................................................................................................. E1
Ceramic Room .................................................................................................................. E1
Computer Resource Room................................................................................................ E1
Copy & Fax Machines ...................................................................................................... E2
Craft Boutique................................................................................................................... E2
Hair Care Centers.............................................................................................................. E2
Horseshoe Pits................................................................................................................... E3
Information Desk, Cultural Center ................................................................................... E3
Information Desk, Clubhouse ........................................................................................... E3
Information Desk, Grand Lodge Hall ............................................................................... E3
Information Desk, Health Care Center ............................................................................. E3
Information Corner ........................................................................................................... E3
Libraries ............................................................................................................................ E3
Lost and Found ................................................................................................................. E3
Masonic Life Center (Fitness Center)............................................................................... E4
Markets ....................................................................................................................E4 & E5
Clubhouse Market
Farm Market
Village Shoppe
Picnic Pavilion .................................................................................................................. E5
Putting Green .................................................................................................................... E5
Pools.........................................................................................................................E5 & E6
Brossman Outdoor Pool
Flohr Indoor Pool and Spa
Patton Indoor Pool
Tennis Courts .................................................................................................................... E6
Village Boutique ............................................................................................................... E7
Walking Trails & Tunnels ................................................................................................ E7
FEE SCHEDULE
Dining Services ................................................................................................................. F1
Hair Care...................................................................................................................F3& F4
Housekeeping.................................................................................................................... F2
Landscaping ...................................................................................................................... F2
Maintenance ...................................................................................................................... F2
Telecommunications-Cable .............................................................................................. F1
Transportation ................................................................................................................... F1
FINANCE – Finance Office is located in the Goodyear Building.
Resident Financial Assistance...........................................................................................G1
Service Fee Invoice Payment............................................................................................G2
Tree of Life .......................................................................................................................G1
FOOD (DINING) SERVICES
Dining Locations...............................................................................................................H1
Dining Room Dress Code (Clubhouse & Eisenlohr) ........................................................H2
Dining Meal Plan Options ................................................................................................H3
Dining Services .......................................................................................................H4 & H5
Guest Services & Reservations.........................................................................................H6
Meal Take Out Service .....................................................................................................H7
Meal Delivery Service ......................................................................................................H8
Non-Attendance at Daily Meal .........................................................................................H6
Resident MVP Cards.........................................................................................................H5
FORMS
Pet Information Form......................................................................................................... I1
Dining Room Waiver Form ............................................................................................... I2
Key Sign-Out Form............................................................................................................ I3
Vacation Form ..........................................................................................................I4 & I5
Meal Plan Options Form.................................................................................................... I6
HEALTH CARE SERVICES
Clinics ................................................................................................................................ J1
Audiology Clinic, Blood Pressure Clinic, Dental Clinic, Ophthalmology Clinic,
Orthopedic Clinic, Podiatry Clinic
Behavioral Health ......................................................................................................................J2
Hospice Services........................................................................................................................J2
Hospitals....................................................................................................................................J2
Laboratory in Health Care Center...............................................................................................J2
Long Term Care.........................................................................................................................J2
Masonic Life Center (fitness center)...........................................................................................J2
Masonic Village Home Care ......................................................................................................J3
Pastoral Care Department...........................................................................................................J3
Personal Care Community .........................................................................................................J3
Pharmacy Access and Medication Delivery................................................................................J3
Rehabilitation Services ..............................................................................................................J3
Social Services...........................................................................................................................J3
X-Ray Services ..........................................................................................................................J4
911 Emergency Service..............................................................................................................J4
HOUSEKEEPING/LANDSCAPING/MAINTENANCE/SNOW REMOVAL
Housekeeping Services ............................................................................................................ K1
Landscaping Services.......................................................................................................K2& K3
Maintenance Service........................................................................................................K3& K4
No Cost, Two Hour, Picture and Light Installation ................................................................... K7
Snow Removal for Automobiles .............................................................................................. K5
Snow Removal Roads, Driveways, Parking Lots ...................................................................... K4
Trash Removal Procedure, Apartment and Cottages ........................................................K6 & K7
Window Treatment, Apartments & Cottages ............................................................................ K8
Winterizing Cottages ......................................................................................................K8 & K9
RESIDENT SERVICES
Dry Cleaning..................................................................................................................... L1
Laundry ............................................................................................................................. L1
Event Planning .................................................................................................................. L2
Mail Delivery .................................................................................................................... L2
Masonic Village TV (MVTV) .......................................................................................... L2
Office of Gift Planning ............................................................................................L3 & L4
Pharmacy Access & Medication Delivery...............................................................L5 & L6
SAFETY AND SECURITY PROCEDURES
Elevator Emergency Apartments .....................................................................................M1
Emergency Preparedness .................................................................................................M1
Fire Safety........................................................................................................................M1
Fire Alarms & Extinguishers, Apt Buildings........................................................ M1 & M2
Fire Hazards .....................................................................................................................M2
Fire Drills, Reporting and Evacuation .................................................................. M2 & M3
Liability Insurance Requirements ....................................................................................M3
Safety Guidelines For The Use of Assistive Devices ....................................M3, M4 & M5
Security Service .................................................................................................... M5 & M6
Severe Weather Preparedness ..........................................................................................M7
How to Use a Fire Extinguisher.......................................................................................M8
SOCIAL AND SPIRITUAL SERVICES
Spiritual Services ..............................................................................................................N1
Sell Chapel & Parking Lot Shuttle Map ...........................................................................N2
Social Services ........................................................................................................N3 & N4
TELEPHONE INFORMATION
Telephone Bulletin Board .................................................................................................O1
Telephone Emergency Reference Card ............................................................................O1
Telephone Services ...........................................................................................................O2
TRANSPORTATION SERVICES
Non-Medical Trips............................................................................................................ P1
Outside Medical Transportation ....................................................................................... P2
Shuttle Bus ........................................................................................................................ P2
Shuttle Bus Schedule .............................................................................................. P3 – P12
VISITORS
Overnight Visitor Notification..........................................................................................Q1
Visiting & Access by Relatives & Friends .............................................................Q1 & Q2
VOLUNTEER PROGRAM
Volunteering .....................................................................................................................R1
MASONIC VILLAGES OF THE GRAND LODGE OF PENNSYLVANIA
ORGANIZATIONAL STRUCTURE
CORPORATE OFFICE SERVICES AND ALL LOCATIONS
BOARD OF DIRECTORS
SHELLEY L. DILLON
JOSEPH E. MURPHY
SENIOR EXECUTIVE
CHIEF EXECUTIVE OFFICER *
ASSISTANT
BETH BOSSERT RAYMOND E. TIERNEY
CHIEF CHIEF OPERATING
OPERATING OFFICER
OFFICER RETIREMENT LIVING
HEALTH CARE SERVICES *
SERVICES *
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STAUDENMAYER
REISINGER EXECUTIVE DIRECTOR JR. EXECUTIVE EXECUTIVE
EXECUTIVE
DIRECTOR EXECUTIVE MASONIC VILLAGE EXECUTIVE DIRECTOR DIRECTOR
JEFFRY W. TUCKER DIRECTOR AT DALLAS DIRECTOR MASONIC MASONIC VILLAGE MASONIC VILLAGE
MASONIC
SENIOR DIRECTOR MASONIC VILLAGE HOME OF NEW AT AT SEWICKLEY
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OF FINANCE * AT WARMINSTER JERSEY ELIZABETHTOWN
LAFAYETTE HILL
ACACIA LORI A. SEIDERS
SERVICES, DIRECTOR OF TINA L. RAYBOLD
LLC ORGANIZATION DIRECTOR OF
DEVELOPMENT PUBLIC RELATIONS *
CRIS E. BEVERLY A. WHITE AND TRAINING *
DINSMORE DIRECTOR OF
DIRECTOR OF PAYROLL *
MARK A. PAGANO JOYCE E. MAY
FINANCE * DONALD E.
ASSISTANT HUMAN DIRECTOR OF
ROMBERGER
RESOURCES ANNUAL FUND
DIRECTOR OF
THOMAS A. GILL OFFICER * DEVELOPMENT *
BRENDA K. SPENCE MARKETING *
DIRECTOR OF
DIRECTOR OF
PURCHASING AND
RESIDENT
MATERIALS KRISTIN L. DECK
ACCOUNTS * RICHARD E.
MANAGEMENT * DIRECTOR OF
WHITMAN, JR.
EMPLOYEE
EVENT MANAGER
BENEFITS *
CONNIE KOPP
PA ACACIA
DIRECTOR OF RISK
INSURANCE
MANAGEMENT *
NOTE: * RESPONSIBILITIES AT ALL COMMUNITIES AND SERVICES OF MASONIC VILLAGES
April 23, 2014