Results Now for Nonprofits: Strategic, Operating, and Governance Planning PDF
Preview Results Now for Nonprofits: Strategic, Operating, and Governance Planning
Chapter = FTOC Date: Dec 7, 2010 Time: 7:21 pm Chapter = FFIRS Date: Dec 8, 2010 Time: 1:42 pm Results Now for Nonprofits Chapter = FFIRS Date: Dec 8, 2010 Time: 1:42 pm Chapter = FFIRS Date: Dec 8, 2010 Time: 1:42 pm Results Now for Nonprofits Purpose, Strategy, Operations, and Governance MARK LIGHT John Wiley & Sons, Inc. Chapter = FFIRS Date: Dec 8, 2010 Time: 1:42 pm Copyright ©2011 by John Wiley & Sons, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Light, Mark. Results now for nonprofits : purpose, strategy, operations, and governance / Mark Light. p. cm. Includes bibliographical references and index. ISBN 978-0-471-75824-2 1. Nonprofit organizations—Management. 2. Strategic management. I. Title. HD62.6.L537 2010 658.4′012—dc22 2010032748 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Chapter = FTOC Date: Dec 7, 2010 Time: 7:21 pm Contents Preface ix Acknowledgments xiii PART I SETTING THE FRAME 1 CHAPTER 1 The Four Pillars of High Performance 3 Defining High Performance 3 The Third Envelope 8 CHAPTER 2 Planning Rules 13 Just Say No 14 Just Say Yes 19 Show Me the Money 23 Bottom Lines 25 CHAPTER 3 All Together 29 Master Plan 30 Be Quick 32 PART II PURPOSE 37 CHAPTER 4 Values 39 Getting Real 40 Talk that Walks 42 v Chapter = FTOC Date: Dec 7, 2010 Time: 7:21 pm vi Contents CHAPTER 5 Mission 47 Customers 49 Difference 51 Advantage 53 Sweet Spot 57 Hoop Dreams 60 PART III STRATEGY 63 CHAPTER 6 Lines of Business 67 Front Lines 68 Means and Ends 70 Making Lines of Business 71 CHAPTER 7 Success Measures 73 Measuring the Unmeasurable 73 Why Measure? 74 Making Success Measures 78 CHAPTER 8 Vision Statement 83 Vision Types 83 Making Statements 87 CHAPTER 9 Vision Strategies 103 Making Strategies 103 PART IV OPERATIONS 119 CHAPTER 10 Goals 123 Making Goals 124 CHAPTER 11 Budget 133 PART V GOVERNANCE 137 Seven Realities 141 Chapter = FTOC Date: Dec 7, 2010 Time: 7:21 pm Contents vii CHAPTER 12 Delegation 149 Levers 150 Duties 158 Guidelines 172 CHAPTER 13 Accountability 181 Agendas 183 Assessments 187 CHAPTER 14 Smart Board 195 Help Me Help You 196 Adding Value 199 APPENDIX A BAM 207 APPENDIX B First Cut 211 APPENDIX C Final Answers 227 APPENDIX D Board Meeting Advance Information Template 239 Notes 247 About the Author 275 Index 277 Chapter = FTOC Date: Dec 7, 2010 Time: 7:21 pm
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