Reseller & Affiliate Training January 29, 2013

75 Pages·2013·14.28 MB·English

Reseller & Affiliate Training
January 29, 2013

Quick Note
•  “Organizations” and “Organization
Admins” are now
•  “Teams” and “Team Leaders”
About Me
•  Chip Reaves
–  IT Service Provider
1989-2000 (“CHIPTECH”)
–  Franchisor 1999-2012
(Computer
Troubleshooters)
–  MSP 2011-current
(CT-Anderson)
–  Bigger Brains 2012-
–  SMB 150, Franchise 500,
AllBusiness Allstars, Small
Business Advocate
“Braintrust”, WSJ, NY
Times, Fox News, ABC
News, etc.
Bottlenecks
What Would You Upgrade?
•  RAM?
Core Duo 2.0GHz, 512MB, 40GB
What Would You Upgrade?
•  RAM?
•  Hard Drive?
•  Video Card?
Core Duo 2.0GHz, 512MB, 40GB
What Would You Upgrade?
•  RAM?
•  Hard Drive?
•  Video Card?
•  User?
Core Duo 2.0GHz, 512MB, 40GB
Upgrading the User’s Productivity
•  Spam Prevention: $1.50/month
•  Exchange Email: $6/month
•  RMM & AntiVirus: $10/month
•  Data Backup: $10/month
•  CRM: $25/month
•  Google Apps: $5/month
•  VoIP Phone: $30/month
•  iPad = $500
Upgrading the USER
•  If the Users were 5% better, faster, and
more knowledgeable about:
–  Microsoft Office
–  Quickbooks
–  Sales
–  Marketing
•  How would that affect their job
performance?
•  What If it were 10%? 15%?