Research for TRAN Committee - Transport and tourism for persons with disabilities and persons

254 Pages·2017·10.14 MB·English

STUDY
Re quested by the TRAN committee
Research for TRAN Committee -
Transport and tourism for
persons with disabilities and
persons with reduced mobility
ANNEX
Policy Department for Structural and Cohesion Policies
Directorate General for Internal Policies of the Union
PE 617.465 - May 2018 EN
DIRECTORATE-GENERAL FOR INTERNAL POLICIES
Policy Department for Structural and Cohesion Policies
TRANSPORT AND TOURISM
Research for TRAN Committee -
Transport and tourism for persons with
disabilities and persons with reduced
mobility
ANNEX
Abstract
This study has undertaken literature reviews, user and experts’ questionnaires,
interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-
Criteria Analysis, identification of best practices and analyses of case studies.
This has led to a mapping of accessibility across the EU Member States
(identifying relevant state clusters) for three different sectors: local transport,
long-distance transport, and tourism. Specific policies, research priorities and
recommendations are made per state clusters and for the EU, which can
enhance accessibility in each of the three sectors.
IP/B/TRAN/IC/2017-017 2018
PE 617.465 EN
This document was requested by the European Parliament's Committee on Transport and
Tourism.
AUTHORS
CERTH/HIT: Dr. Evangelos BEKIARIS, Matina LOUKEA, Pavlos SPANIDIS
EDF: Saskia EWING, Marie DENNINGHAUS
ENAT: Ivor AMBROSE, Katerina PAPAMICHAIL, Roberto CASTIGLIONI, Chris VEITCH
Graphic design: John Alertas (CERTH/HIT)
Linguistic diligence: Elisabeth Mestheneos (50+, f. AGE President)
Research manager: Christina RATCLIFF
Project and publication assistance: Adrienn BORKA
Policy Department for Structural and Cohesion Policies, European Parliament
LINGUISTIC VERSIONS
Original: EN
ABOUT THE PUBLISHER
To contact the Policy Department or to subscribe to updates on our work for TRAN
Committee please write to:
Transport and tourism for persons with disabilities and persons with reduced mobility
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CONTENTS

LIST OF TABLES .......................................................................................... 7
LIST OF FIGURES........................................................................................ 8
1 ANNEX 1: REPORT SUMMARY .............................................................. 11
2 ANNEX 2: EU-28 NATIONAL ACCESSIBILITY LEGISLATION AND THE
TOURISM SECTOR ............................................................................... 15
2.1 EU-28 National accessibility legislation regarding the tourism sector .... 16
2.2 Description of legislative framework per EU Member State .................. 25
3 ANNEX 3: LIST OF BEST PRACTICES .................................................... 39
3.1 Local transport .............................................................................. 39
3.2 Long-distance transport .................................................................. 81
3.3 Tourism ........................................................................................ 98
3.4 Across areas ............................................................................... 124
4 ANNEX 4: CASE STUDIES ON BEST PRACTICES ................................. 128
4.1 Local transport ............................................................................ 128
4.2 Long-distance transport ................................................................ 138
4.3 Tourism ...................................................................................... 146
5 ANNEX 5: SURVEYS TEMPLATES ........................................................ 151
5.1 Best practices collection template .................................................. 151
5.2 Survey on local transport accessibility ............................................ 158
5.3 Survey on long-distance transport accessibility ................................ 164
5.4 Survey on tourism accessibility ...................................................... 169
5.5 Survey on user needs ................................................................... 176
5.6 National enforcements bodies survey – Air ...................................... 186
5.7 National Enforcements Bodies Survey – Maritime ............................. 188
5.8 National enforcements bodies survey – Rail .................................... 190
5.9 National Enforcements Bodies Survey – Road .................................. 192
5.10 Tourism boards’ survey ................................................................ 194
6 ANNEX 6: WORKSHOP MINUTES ....................................................... 198
6.1 Minutes of workshop on accessible transportation (September 2017,
Thessaloniki, Greece) .................................................................. 198
6.2 Minutes of workshop on accessible transportation & tourism (October
2017, Tallinn, Estonia) ................................................................. 202
6.3 Minutes of workshop on accessible tourism (November 2017, Paris,
France) ...................................................................................... 205
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Policy Department for Structural and Cohesion Policies
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7 ANNEX 7: LIST OF DIGITAL TOOLS ................................................... 208
8 ANNEX 8: METHODOLOGY FOR MULTI-CRITERIA ANALYSIS ............. 219
8.1 Methodology for Multi-Criteria Analysis ........................................... 219
9 ANNEX 9: COUNTRIES CLUSTERING BASED ON TRANSPORT
ACCESSIBILITY ................................................................................. 228
10 ANNEX 10: ACCESSIBILITY EVALUATION OF TRANSPORT AND
TOURISM APPS ................................................................................. 239
10.1 WCAG2.0 validation ..................................................................... 239
10.2 HTML5 validation ......................................................................... 243
10.3 CSS validation ............................................................................. 244
10.4 Evaluation tools and options.......................................................... 245
REFERENCES ......................................................................................... 246

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Transport and tourism for persons with disabilities and persons with reduced mobility
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LIST OF TABLES

Table 1:
EU 28: National legislation for tourism accessibility ......................................... 16
Table 2:
Diffused station accessibility ....................................................................... 144
Table 3:
List of digital tools regarding accessibility ..................................................... 208
Table 4:
Evaluation table (general case) ................................................................... 219
Table 5:
Partitioned evaluation table ........................................................................ 221
Table 6:
Pairwise comparison of elements in the AHP ................................................. 223
Table 7:
Pairwise comparison scale in the AHP ........................................................... 224
Table 8:
Random consistency indices (CI*s). ............................................................. 227
Table 9:
Countries clustering related to transport accessibility ..................................... 228
Table 10:
Accessibility evaluation according to the WCAG 2.0 ....................................... 240
Table 11:
Contrast Errors of apps according to WAVE ................................................... 241
Table 12:
Colour contrast Errors of apps according to WebAIM ...................................... 242
Table 13:
HTML5 validation of apps ........................................................................... 243
Table 14:
CSS3 validation of apps ............................................................................. 244

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Policy Department for Structural and Cohesion Policies
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LIST OF FIGURES

Figure 1:
“Access to the City Walls”, Chester, Access City Award Winner 2017 (Access City
Award 2017, First prize) ............................................................................. 128
Figure 2:
Access City Award booklet 2017 .................................................................. 128
Figure 3:
The outdoor space is from and for everyone”, Rotterdam, Access City Award Winner
2017 (Access City Award 2017, Second Prize) ............................................... 129
Figure 4:
S-bahn Berlin............................................................................................ 130
Figure 5:
Berlin City Bus accessibility ........................................................................ 131
Figure 6:
Enjoying the view from Barcelona's Montjuïc Mountain in a wheelchair ............. 131
Figure 7:
Barcelona airport services for disabled travellers ........................................... 132
Figure 8:
Sidewalk ramps......................................................................................... 133
Figure 9:
Wheelchair ramp for bus ............................................................................ 133
Figure 10:
Accessible train access to wheelchair users (SBB).......................................... 135
Figure 11:
Taxis adapted for PwD in Lyon ..................................................................... 135
Figure 12:
Wheelchair user in Athens metro ................................................................. 136
Figure 13:
Halandri accessible metro station, Athens ..................................................... 137
Figure 14:
The Eagle Lifter in Larnaca airport ............................................................... 138
Figure 15:
Larnaca Airport help point for people with reduced mobility ............................ 139
Figure 16:
The Special lanyard for passengers with hidden disabilities ............................. 140
Figure 17:
The booklet for autistic children of Stansted airport ....................................... 141
Figure 18:
Pin awarded to the "Driver of the Month"...................................................... 142
Figure 19:
Poster provided in the toolkit ...................................................................... 142
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Transport and tourism for persons with disabilities and persons with reduced mobility
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Figure 20:
Accessible type toilet ................................................................................. 143
Figure 21:
Accessible boat entry on the Danube cruise in Budapest ................................. 143
Figure 22:
The River Cruise Experience ....................................................................... 144
Figure 23:
TRP Trains - Class 185 ............................................................................... 145
Figure 24:
Example of information in Braille ................................................................. 146
Figure 25:
Presentation of the room in tactile ............................................................... 146
Figure 26:
Presentation of the Handistrict website ........................................................ 147
Figure 27:
Design for All concept ................................................................................ 148
Figure 28:
Presentation of the application .................................................................... 149
Figure 29:
Pantou - European Accessible Tourism Directory ............................................ 150
Figure 30:
Example of a hierarchy in the AHP method ................................................... 222

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Policy Department for Structural and Cohesion Policies
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