Table Of Content

rATF DOCUMENTS COLLECTION .^ 2 G 2003 MONTANA STATE LIBRARY HELE1N5A1,5MEO.N6TtAhNAAVE5.9620 REPORT TO GOVERNOR, LEGISLATURE, & MONTANA CITIZENS OF DECEMBER 1992 MONTANASTATELIBRARY 3 0864 1001 8699 1 8 Mission Statement nJiepurposeoftfie'DepartmentofLaborandIndustry istopromotetfieufeQi-Bewffandopportunitiesof Montana'sivorf^grsandemptoyers,andupfuM^ rigfitsandresponsiSiBtiesofboth. CONTENTS TableofContentsandMissionStatement i Message fromCommissioner ii 1 DepartmentOverview 4 Incomeand ExpenditureSummary 6 UnemploymentInsuranceAdministrativeTax 10 Job ServiceDivision 12 UnemploymentInsuranceDivision 14 UnemploymentInsuranceTrustFund 16 Administrators' NamesandAddresses 17 Organizational Chart 1 EmploymentRelationsDivision 22 Legal ServicesEHvision 24 Research, Safety, andTrainingDivision 28 HumanRights Commission 30 Workers' CompensationCourt 32 PublicationsAvailable fromTheDepartmentof Laborand Industry DEPARTMENT OF LABOR AND INDUSTRY COMMISSIONER'S OFFICE STANSTEPHENS.GOVERNOR STATE OF MONTANA (406)444-3555 HELENA.MONTANA 59624 FAX(406)444-1394 TotheGovernor,LegislatorsandCitizensofMontana: Inourpresentenvironment,changeiseverywherearovmd us.Products,markets,technologies,andskillsareinacon- stantstateofchangeaswecompeteintheworld. Muchhas—beenwrittenlatelyabouttheneedtochangegov- ernment toshedawaydecades-oldwaysofdoing businessandtobemoreresponsivetotheneedsofthepub- lic.Tobecustomer-focused,mission-driven,and results-oriented.Iagree. Liadditiontoo\irotherday-to-dayduties,thedepartment staffhascommittedthepastfouryearstoimplementinga changedmanagementstructureandimprovingourcus- tomerfocus.Weareworkingcontinxiallytowardenhancing staffinvolvementan—dempowermentandgatheringinput fromourcustomers thepublic. Tothatend,in1990wehaveintroducedadepartment- wideTotalQualityManagementinitiativecalledQUALITYWORKS,initiatedastrategic planningprocesscalledTEAM2000-QUESTTOEXCEL,andreorganizedtoprovideim- provedservicestobothinternalandexternalcustomers. Obviously,wewillnevercompletethesetasks,but, thejourneyhas started. Ourefforts,to date,areevidenceofourcommitmenttothechangesingovernmentthatthepublicde- mandsanddeserves. Itisapleasuretoreporttoyouonourprogress. Sincerely, MIKEMICONE Commissioner Quality Works . ('OMMISSIOXKKSKKPORTTOTHKCOVKILXOR. .\TrRH AXnCITI/I'lXS Department Overview TheMontanaDepartmentofLa- mandatetobeanadvocateforboth borandIndustryoperatesaspart workersandemployersprovidesthe ofanationalemployment,imemploy- departmentadailyopportimityto mentinsurance,andjobtraining usethebestmethodsofresolving diversityprovides systemthatassistsindividualsin conflict,enhancinglaborandman- .th.e. agencywitha preparingforandfindingjobs,assists agementcooperation,andprotecting, uniqueabilityto employersinfindingworkersand training,anddevelopingMontana's identify, understand, helpsworkersobtainbenefitsifthey workforce. andresolveworkerand aretemporarilyimemployedthrough TheCommissioner'sOffice,com- employerissues nofaultoftheirown. . . prisedofthreemajoroffices,provides Additionally,thedepartmenten- centralservicestothesevendivi- forcesstateandfederallabor sions.TheCommissioner'sOffice standards,enforcesstateandfederal staffactasagencyhaisonstothe safety-occupationalhealthlaws,pro- Legislature,generalpublic,and videsadjudicativeservicesin executiveagenciesandassistthe labor-managementdisputes,con- divisionsinresolvingmggorissues ductsresearchandcollects thataffectthedepartment'smission. employmentstatisticsthatenable TheOfficeofAdministra- strategicplanning. COMMISSIONER'SOFFICE tiveSupportprovides FY92 StructxiraUy,thedepartmentiscom- accoimting,financialad- EXPENDED prisedofthefollowingdivisions: ministrationandreporting, $2,819,384 PTE-S purchasing,pajroll,mail, 63.S0 • JobServiceDivision •• UEmnpelmopylmoeynmtenRtelIantsiuornasnDcieviDsiivoinsion bpuKcialtdiinngg,mwaoinrtdepnraonccees,sidnug-, OSTTAHTEERGFEUNNEDRINAGL:FUND:$$20,.80109,384 • Research,Safety&Training personnelandtrainingser- REQUESTED REQUESTED Division vicestotheentire FYM FY98 • LegalServicesDivision department.TheOfficeof $3,133,121 $3,062,132 • HumanRightsCommission InformationServicespro- FTE'«-61.50 FTE'*-61.60 videscomputernetwork • Workers'CompensationCourt andinformationservicesto thedepartmentandinterfacesLabor TheHumanRightsCommissionand andIndustry'sautomateddatawith theWorkers'CompensationCourt otherstateagencies.TheOfficeof areattachedtothedepartmentfor Budget,PlanningandImplementa- administrativepxirposes. tiondevelopsandmonitorsthe Thedepartment'sdivisionshave departmentbudgetanddevelops separatemissionseachofwhichpro- methodstobestutilizeavailable videdistinctlydiflFerentservicesto resources. Inaddition,theOfficeof Montana'semployeesandemployers. BudgetPlanningandImplementa- Thisdiversityprovidestheagency tionprovidesthenecessaryoversight withauniqueabilitytoidentify,un- foragencyplanning,andisrespon- derstand,andresolveworkerand sibleforanalyzingandreporting employerissues. Havingastatutory programresultsandoutcomes. .MO.Vr.WA DKPARTMKXTOF LAJK)}{AND IXDrSTKY FY91-92 BIENNIUM Team2000 CHANGES isa Thefollowingnarrativesrepresent long-term, someofthem^gorprojectstinder- strategic takenbytheConunissioner'sOf- planninginitiativewhichinvolves ficeduringthepasttwoyears. bothemployeesandcustomersin Theseiindertakingsaregenerally establishingdepartmentgoalsand projectsthathaveadepartment^ objectives.Team2000isadisci- wideimpactonmanagementprac- plined,informationgatheringand Anewsenseof ticesordepartmentpolicy. planningsystemwhichsimulta- employeeprideand QualityWorksis nneeoeudssloyfitdheentciufisetsoamenrdsmweeetssertvhee fodurwnincvetirinsoghniusspisotovnemorewaegteonucry £ju"ua^aiTlOirtnLys iasnirigteniceaetdnittvoeatdgreea-nicny tathenendddteehdpeatirontodmriegvnaitnd.iuzaTlehsaewnphdrooucsweeosrtshkiesfionr- mission. staflFindevelop- greatvarietyoflaborandemploy- inganeworganizationalculture ment-relateddatatoproducefim- andmanagementphilosophy.This damentaldecisionsthatshapethe philosophyiscustomer-focused, department'sfixturedirection service-driven,res\ilts-oriented whilemeetingitsmissionobjec- andempowersstaflFtomaketheir tives.Thefollowinggoalshave owndecisionsthroughapartidpa- beenestablishedforthedepart- toiystyleofmanagement.Tocre- ment: ateanewworkplaceculture,the departmentisdedicatedto: •TOBETHEUNMATCHED LEADERINSERVICE • satisfyingcustomer DELIVERY needs •TOBETHEBESTADVOCATE • creatinganenviron- FOREMPLOYEESAND mentofcontinued EMPLOYERS improvement •TOUSEINFORMATION • empoweringstaffto TECHNOLOGYTOOUR makedecisions,and UTMOSTADVANTAGE • increasingteamwork •TOBETHEBESTPLACETO andemployeepar- WORK ticipation. •TOSUCCESSFULLY Asaresult,anewsenseof MARKETOURSERVICES employeeprideandown- ershipoveragencyfimc- Thesegoalsgeneratedover500 tionsisnowdrivingusto departmentideasthatweresepa- meetourmissionrespon- ratedintoshort-term(FY94-95 sibilitiesandprovide ExecutivePlanningProcess)and qualityservicestooiu* long-termideas. Team2000will customers. becontinuallyupdatedtogather BohMiiUen 444-1606 neededinputiroca.allcustomers usingourservices. ('{)mmissioxp:ksREPorrrtotiikgovernor, legisiatureand( iti/iins UnemploymentInsurance onprogramresultsandthe AdministrativeTax qualityofservicedelivery. Thecontinuingissueof • Optimizetheuseofinformation UnemploymentInstirance technologybydevelopinga AdministrativeTaxhasplacedthe comprehensive,sharedinforma- Departmentintheprecarious tionsystem;automatefunctions positionofspendingatalevel utilizinginteractivevoice,imag- whichexceedsthetaxrevenuein ing,andnetworkingtechnologies; thecurrentbiennitmi. Ourprojec- andutilizetelecommutingand tionsindicateaninabilitytofund teleconferencingtoimprove existingprogramsafterFY95. departmentcommiinications. BecauseofconcernsforfutureUI • Monitorthebudgetforcompli- AdministrativeTaxshortfalls,the ancewithstateandfederal 1991Legislatureinstructedthe mandatesandlegislativeintent. Departmenttodevelopguidelines Empowersta£Ftoremedy forthefutureoftheUIAdminis- problemsattheearliestpoint optimizetheuseof trativeTax.Thisissueis ofcontact .in,f.ormationtechnolc^ addressedonpage6ofthisreport andautomatedepart- FY94-95Goals •Developpolicyandproceduresto mentfunctions. promotedecentralizeddecision- Thedepartmenthasadoptedthe makinginthedepartment followinggoalsforthe 1994-1995 • Eliminateoutdatedand biennium: tmnecessaryrulesandregulations Toensurethedeliveryof thatimpedecustomerservice. qualityservicesthatsatisfy Educatepublicandprivate customerneeds. organizationsaboutmeeting • Surveyandconsiiltdepartment customerneedswithdeclining customersaboutthequalityof resources. services. • Promotethedepartment'srole • Providetrainingopportunitiesto asanadvocateofhumanservices staffthatwillenhancetheir andeconomicdevelopment. abilitytomeetcustomerneeds. •Advocateaflexiblebudgetsys- Tocontinuallyimproveor temthatmeetscustomerneeds. re-engineerworkprocesses. • Identifyandpromoteinter-de- • Studyandredesigndepartment partmentalandintra-departmen- workprocessestoimprovetheir talprojectstominimizetheeflFect efficiencyandeflfectiveness. ofbudgetcutstothedepartment's • Developaccountingandbudget services, systemsthatenableeachwork • Developandmaintaina vmittomonitorandevaluateits long-rangebusinessplanwhich ownoperations. willanticipateadministrative changesandprovidevisionfor • Developdepartmentrwideper- definingtheagency'sfuture. formancemeasvirementcriteria thatenablesthisagencytofocus MOXTyXXADr<:PARTMENTOFLAI30R.\XD IXDISTKY INCOME EXPENDITURE SUMMARY and CURRENTLEVEL ASOFDECEMBER1,1992 FundSource: ('()MMissK).\i';i;s iti'ii'oiri' Distribution of Funds by Program - FY92 Reseuch,Sufety.andTninipgDiviskn,&S9% JobTmioiqgGnmti;2848% LegalServicesDivinn,229% EiDiiloymeiitRdatkniDrarioB,1172% KlffltfW OODSflLfliXMv rWnmwwnwaAOffice^7JS% IfeenyloymBntInwninneDivMoii,1050% WoifcntfOonpComt,093% JobServioeDivUoii,3LB3% .MONTANA DKPAirrMKNTOK LA150RAND INDrSTRV Unemployment Insurance Administrative Tax History and Issues TheUJ.AdministrativeTax dinatingCotmdlmembers,county (39-51-404,MCA)wasenacted commissioners,andothereffected andimplementedin1983.The programoperators. purposeofthisemployerpayroll Oftheresponsesreceived, tax(.1%)wastoprotectemploy- approximatelyone-halfsupported mentsecurityservicesinthefece theproposedguidelinesandone- ofanticipatedfederalfundingcut- halfeitheropposedtheguidelines backs. Specifically,theoriginal oradvocatedadifferingoption. Thereisconcernfor legislationwasintendedtomain- SUGGESTEDDEPARTMENT thisfundingsource tainabaselevelofpublicemploy- beingusedtosubsidize mentservicesinMontana GUIDELINESFORFUTURE thegeneralfund. communities.Anyfundsnot ALLOCATIONOFUTADMTNIR. neededforthefundingofappro- TRATIVETAXFUNDS priatedservicesweretoflowtothe 1) AppropriatetheU.I.Adminis- U.I.TrustFund. trativeTaxonlytocovershortfells Becauseofconcernsforfixture inthoseprogramsfimdedbythe fiuidingrevenueshortfalls,the FederalUnemploymentTaxAct, 1991Legislatinginstructedthe theemploymentserviceprogram, Departmenttodevelopguidelines andtheimemploymentinsurance forthefutureuseoftheU.I.Ad- program. ministrativeTax. , 2)Appropriatefundingtoallow PublicInput theseprogramstooperateatthe OnApril 14, 1992,theDe- levelapprovedbythelegislature. partmentsentapproxi- 3)Overafivetosixyearperiod,do mately180requestsfor afundingshiftfi:x)mUIAdminis- commentsfix)minterested trativeTaxtogeneralfundin parties. Thesepartiesin- thoseemployee-employerrelated cluded: HumanResoiirce programsthataredirectlyadmin- DevelopmentCouncils, isteredbythedepartment. These PrivateIndustryCoun- directiyadministeredprograms cas.CouncilsofCommis- includewageandhour,prevailing sioners,MontanaJob wage,collectivebargaining,ap- TrainingPartnership, prenticeship,andtheappealsand Inc.,Displaced hearingsprogramswithintheDe- Homemakerprogramop- partmentofLaborandIndiistry. erators,localJobService 4)Fundnootheractivitieswith Officemanagers.JobSer- theU.I.AdministrativeTax.If liricm McCuUouqh viceEmployers'Commits thefundhasexcessrevenue,it } l4-:iO<Sl tees(JSEC),labor shouldbetransferredtotheUI organizationsJlimian TrustFundinaccordancewiththe ServicesAppropriations statute. '^ Subcommittee,OPI,Apprentice- shipprograms,JobTraimngCoor-