Praise for Repeat the Remarkable “One of the demons that overcomes individuals and organizations is complacency. This book contains the perfect antidote. Holley uses his IBM experience as a powerful metaphor for the value of discipline that ultimately inspires individuals and teams to soar to new heights.” —Jack Zenger, coauthor of the bestselling The Extraordinary Leader and The Inspiring Leader “Perry is a natural teacher. You walk away from each chapter with renewed enthusiasm for personal improvement change. And it works for life as well as work!” —Jon Prial, IBM WW Vice President, Sales Enablement (retired) “In Repeat the Remarkable Perry reveals a step-by-step approach to not only achieving remarkable, but a proven plan for being able to repeat your remarkable performances. It is easy to fall into the trap of compla- cency after the big win. Perry lays out a plan to help you avoid that trap and become intentional about higher performance.” —T. Falcon Napier, founder, The Institute for Productive Tension “I am endorsing this book because Perry is Remarkable. Thirty years of remarkable success is proof. If you too want to be remarkable and lead a remarkable team producing remarkable results—buy, read, and study this book. It’s all in there.” —Darren Hardy, publisher of SUCCESS, CEO mentor, and New York Times bestselling author of The Compound Effect “In today’s economy, the pressure is ON to deliver better results every year. Perry artfully explores those internal motivations that inspire pervasive personal leadership. These motivations have the potential to transcend people from one-hit-wonders to truly remarkable ‘chronic overachievers.’ Repeat the Remarkable is full of great ideas to help you lead yourself and lead your team to greater heights.” —Mike Madsen, Vice President, IBM Software Group, Mid-Atlantic “I found Repeat the Remarkable to be eminently practical and full of real-world advice. This book will affirm and influence those who are called to a leadership role. From chapters on clarity, authenticity, [and] leaders on cruise control to reaching the hallmark of remarkable and then repeating the effort, this book offers meaningful help for everyone at every rung of the leadership ladder.” —Anne Bruce, “The Authority on Motivational Leadership” and author of Discover True North and The Manager’s Guide to Motivating Employees “Finally a book that lays out the seemingly simple truths for someone wanting to be more than a one-hit-wonder. . . . Thank you, Perry!” —Bruce Mante, IBM software sales executive Repeat the RemaRk able how stRong leadeRs oveRcome business challenges to take theiR peRfoRmance to the next level Perry M. Holley New York Chicago San Francisco Athens London Madrid Mexico City Milan New Delhi Singapore Sydney Toronto Copyright © 2014 by Perry Holley. All rights reserved. Printed in the United States of America. 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This page intentionally left blank content s Preface vii acknowledgments xi IntroductIon 1 paRt i: the foundation foR RemaRkable 1 Remark-ability: Enter Here— chaPter Laying the Foundation 13 2 Clarity and the Leader in the Mirror 29 chaPter 3 What Keeps People from chaPter Following My Lead? 41 4 Finding Your Authentic Self 53 chaPter 5 I Didn’t Intend for That to Happen 63 chaPter paRt ii: the fRamewoRk foR RemaRkable 6 The Model for Remarkable— chaPter the Framework That Makes Remarkable Work 75 vi / contents 7 Cruise Control 93 chaPter 8 The Most Difficult Person to Lead 103 chaPter 9 Fighting the Resistance 113 chaPter 10 This Is Your Masterpiece 123 chaPter 11 What Just Happened Here? 139 chaPter paRt iii: the functionality foR RemaRkable 12 The Model for Remarkable— chaPter Adding Function to Your Form 151 13 The Hall of Remarkable 163 chaPter 14 Staying the Course Even After Success 175 chaPter 15 Inspire Me Toward Remarkable 189 chaPter 16 Losing Your Way 201 chaPter 17 Focus, Focus, Focus 211 chaPter 18 From Remarkable to Memorable 221 chaPter notes 231 Index 235 pReface a friend of mine once attended a performance of the famous group Cirque du Soleil. As you may know, Cirque du Soleil is an award- winning show featuring amazing feats of strength and dexterity all staged to music. The troupe describes itself as a “dramatic mix of circus arts and street entertainment.”1 When I asked my friend how he liked the show, he replied, “It was amazing—truly unbelievable.” “So, it was good?” I asked. “No,” he replied. “It went sailing way past being good. It was truly remarkable.” sailing Past good Those three words, sailing past good, resonated in my mind, and I began to think about my life and my job at IBM. My mission there is to help salespeople, sales managers, and sales executives “sail past good.” Being good is no longer enough for anyone; and actually, it never was. If you stop at just being good, then you are more than likely los- ing ground with the truly top performers in your industry or area of specialization. Being good is the mere ticket of admission for being in business today. Being remarkable, on the other hand, is what drives great results quarter after quarter, year after year. Being remarkable is what brings customers to you—instead of requiring you to go out and find them. Being remarkable activates that internal motivation we all need in order to go out every day and find a way to do it better, faster, and vii