Reframing Humans in Information Systems Development PDF
Preview Reframing Humans in Information Systems Development
C Hannakaisa Isoma¨ki Samuli Pekkola S Editors C W Reframing Humans in Information Systems Development Reframing Humans in Information Systems Development Computer Supported Cooperative Work Series editor Richard Harper, Socio-Digital Systems, Microsoft Research, Cambridge, UK Series Associate Editors Dan Diaper, DDD Systems, Bournemouth, UK Colston Sanger, London South Bank University, UK Series Editorial Board Liam J. Bannon, University of Limerick, Ireland Prasun Dewan, University of North Carolina, Chapel Hill, USA Jonathan Grudin, Microsoft Research, Redmond, Washington, USA Carl Gutwin, University of Saskatchewan, Canada Christine A. Halverson, Almaden Research Centre, San Jose, USA Leysia Palen, University of Colorado, Boulder, USA David Randall, Manchester Metropolitan University, UK Yvonne Rogers, Open University, UK Kjeld Schmidt, Copenhagen Business School, Denmark Abigail Sellen, Microsoft Research, Cambridge, UK For other titles published in this series, go to http://www.springer.com/series/2861 Hannakaisa Isomäki Samuli Pekkola ● Editors Reframing Humans in Information Systems Development Editors Hannakaisa Isomäki Samuli Pekkola University of Jyväskylä Tampere University of Technology Department of Mathematical Information Department of Business Information Technology Management and Logistics Computer Science Teacher Education 33101 Tampere Mattilanniemi 2 Finland 40014 Jyväskylä [email protected] Finland [email protected] ISBN 978-1-84996-346-6 e-ISBN 978-1-84996-347-3 DOI 10.1007/978-1-84996-347-3 Springer London Dordrecht Heidelberg New York British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Control Number: 2010936276 © Springer-Verlag London Limited 2011 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licenses issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc., in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com) Preface This book aims to provide a thorough examination of the dimensions of end-users in ISD. The need for a diverse and profound introduction of methods and approaches regarding the users and information systems development was made evident by both the minitrack “End-Users in Information Systems Development: Theories, Applications and Implications” run by the editors in HICSS conferences in 2005 and 2006 and the Information Systems Journal special issue on “User – the great unknown” with Juhani Iivari. It is also obvious that the detached tradition of human-centred ISD creates problems in terms of accurate sources of information when trying to understand the multifaceted nature of the area. At present, it is important to aim for a solid view of human-centred ISD. This book provides a comprehensive view to different human-centered ISD methods and approaches and will benefit IS researchers, practitioners and students. The representatives of the fields of Human–Computer Interaction (HCI) and Computer Supported Collaborative Work (CSCW) are most likely to be interested in our approach. For this reason, we do not offer only a theoretical handbook or a collection of practical experiences, but both of them as well as some critical discus- sions of utilization the methods in ISD and their implications with some intercon- necting commentary viewpoints. As the title of the book: “Reframing Humans in Information Systems” illustrates, we aim to provide a novel and accurate viewpoint to the understanding of the user in ISD. Our aim is to reframe the phenomenon by connecting scientific constructs produced within information systems science that has recently provided a plethora of multidisciplinary user views without explicitly defining clear constructs that serve the IS field in particular. We have divided the book in three thematic areas that are interwoven in ISD. First, human systems analysis focuses on understanding the user as human beings instead of utilizing a task- or role-related view. Second, methodology section studies ISD methods and how humans are involved there. Third, we include articles that consider humans as the users of a certain system in the practices of everyday life. By presenting such variety of viewpoints, we hope to convince the reader of acknowledging and perhaps even understanding the user holistically. This kind of reframing of humans in ISD will be emphasized if and when more user-friendly systems are designed and developed. Therefore, we dedicate this book to the users v vi Preface of future information systems: Hopefully you personally will not have to suffer from incompatible, illogical, unusable, impractical, irritating, stressful, time- consuming, resource-demanding, unsafe, graceless or complicated systems that support your objectives poorly. We have enough of those in current organizations. Acknowledgements Editing a book is not just a job for a person or two. First, we would like to thank Springer London for this possibility and their help. Our thanks go to Natasha Harding, Helen Desmond, Rebecca Mowat and Beverley Ford. Second, it has been a pleasure to work with Juhani Iivari on earlier occasions. It has definitely been interesting and educating to cooperate with you. Also big thanks to him and Netta Iivari, and Liam Bannon for their commentary chapters. Fourth, thanks to the reviewers (hopefully we didn’t forget anyone): Karen Baker, Liam Bannon, Jeanette Blomberg, Francesca Costabile, Marikka Heikkilä, Jon Hindmarsh, Birgit Krogstie, Rikard Lindgren, Sabine Matook, Preben Holst Mogensen, Bjørn Erik Munkvold, Anja Mursu, Antti Pirhonen, Tero Päivärinta, Tarja Tiainen, Virpi Tuunainen, and Susan Wyche. Finally, we would like to thank our families for endurance with spouses always hands-on on a computer and minds in literary spheres. Jyväskylä and Tampere, Finland, April 15 2010 Editors vii www Contents 1 Introduction: Reframing Humans and Information Systems ............... 1 Hannakaisa Isomäki and Samuli Pekkola Part I Human Systems Analysis 2 On the Emergence of Techno-Religious Spaces: Implications for Design and End Users................................................... 17 Heba El-Sayed, Anita Greenhill, and Chris Westrup 3 Towards Lifeworld-Oriented Information Systems Development ............................................................................... 31 Andrew Basden 4 Understanding the Business Client – Systems Developer Relationship: A Power Perspective .......................................................... 55 Bruce Rowlands 5 A Semiotic Analysis of Interactions Between End Users and Information Systems ............................................................... 75 Sheng-Cheng Huang and Randolph G. Bias 6 Information Systems Development as an Intellectual Process: Designers’ Perceptions of Users ............................................................... 93 Hannakaisa Isomäki Part II Methodology 7 Participatory Design in Information Systems Development ................. 115 Keld Bødker, Finn Kensing, and Jesper Simonsen 8 Reflecting, Tinkering, and Tailoring: Implications for Theories of Information System Design ............................................ 135 Dirk Hovorka and Matt Germonprez ix
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