Reengineering Yourself and Your Company: From Engineer to Manager to Leader (Artech House Technology Management and Professional Development Library)

306 Pages·2000·2 MB·English

by  Howard Eisner

Reengineering Yourself
and Your Company
From Engineer to Manager to Leader
ForalistingofrecenttitlesintheArtechHouseTechnologyManagementand
ProfessionalDevelopmentLibrary,turntothebackofthisbook.
Reengineering Yourself
and Your Company
From Engineer to Manager to Leader
Howard Eisner
Artech House
Boston (cid:149) London
LibraryofCongressCataloging-in-PublicationData
Eisner,Howard,1935(cid:150)
Reengineeringyourselfandyourcompany:fromengineertomanagertoleader/
HowardEisner.
p.cm.(cid:151)(ArtechHousetechnologymanagementandprofessional
developmentlibrary)
Includesbibliographicalreferencesandindex.
ISBN0-89006-353-2(alk.paper)
1.Hightechnologyindustries(cid:151)Management. 2.Reengineering(Management)
I.Title. II.Series.
HD62.37.E38 2000
620(cid:146).0068(cid:146)4(cid:151)dc21 00-021295
CIP
BritishLibraryCataloguinginPublicationData
Eisner,Howard
Reengineeringyourselfandyourcompany:fromengineertomanagertoleader.
(cid:151)(ArtechHousetechnologymanagementandprofessionaldevelopmentlibrary)
1.Management 2.Executiveability
I.Title
658.4(cid:146)09
ISBN
1-58053-396-5
CoverbyIgorValdman
'2000ArtechHouse,Inc.
685CantonStreet
Norwood,MA02062
All rights reserved. Printed and bound in the United States of America. No part of this
bookmaybereproducedorutilizedinanyformorbyanymeans,electronicormechani-
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havebeenappropriatelycapitalized.ArtechHousecannotattesttotheaccuracyofthisin-
formation.Useofaterminthisbookshouldnotberegardedasaffectingthevalidityof
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InternationalStandardBookNumber: 0-89006-353-2
LibraryofCongressCatalogCardNumber:00-021295
10987654321
Contents
Preface xiii
Acknowledgments xvi
Part 1 Setting the Stage 1
1 Background and Premises 3
1.1 Introduction 3
1.2 Keyquestions 6
1.3 High-techforcefieldsahead 7
1.4 Exploringthedimensionsofchange 13
1.5 Becomingamanager 15
1.6 Evolvingtoaleader 16
1.7 Reengineeringtheenterprise 19
v
vi
Reengineering Yourself and Your Company
1.8 Seven,plusorminustwo 22
References 23
2 High-Tech Force Fields in the Twenty-First Century 25
2.1 Introduction 25
2.2 Onceagainwithmegatrends 27
2.3 Othertrends 30
2.4 Theworkplace 31
2.5 Theshiftingofpower 33
2.6 Twodecadesdowntheroad 35
2.7 2025?! 37
2.8 Likelytomorrows 39
2.9 High-techforcefields 41
2.9.1 Forceone(cid:151)theinformationage 43
2.9.2 Forcetwo(cid:151)speedandresponsiveness 44
2.9.3 Forcethree(cid:151)competition 45
2.9.4 Forcefour(cid:151)newworkpatternsandenvironments 47
2.9.5 Forcefive(cid:151)loyaltiesandleverage 48
2.10 Summary(cid:151)thetop-fivehigh-techforcefields 50
References 51
Part 2 Aspects of Change 53
3 The Nature of Personal Change 55
3.1 Introduction 55
3.2 Someperspectivesonpersonalchange 57
3.2.1 Renewalandchange 57
3.2.2 Thatlonglonesomeroad 58
3.2.3 Eupsychia 60
3.2.4 Deeppersonalchange 61
3.2.5 Beingstuckandgettingunstuck 61
3.2.6 TheAquariancommunion 62
Contents vii
3.2.7 Seasonsandcycles 63
3.2.8 Turningpoints 65
3.2.9 Somebriefconclusions 66
3.3 Somepersonalideasforchange 68
3.4 Fivemistakes 70
3.4.1 Inthehandsofotherpeople 70
3.4.2 Negativethinking 71
3.4.3 Massiveversussingularchange 71
3.4.4 Conceptionsthataretoobroad 72
3.4.5 Starttomorrow 73
3.5 (cid:147)TopFive(cid:148)forpersonalchange 73
3.5.1 Recognizeaspecificneedarea 74
3.5.2 Focusonnewpositivebehaviors 74
3.5.3 Starttoday 75
3.5.4 Monitorprogressdaily 76
3.5.5 Positivereinforcementweekly 76
3.6 Summary(cid:151)the(cid:147)TopFives(cid:148) 77
References 78
4 Themes for Corporate Change 79
4.1 Introduction 79
4.2 Acoupleofexperiencesandexamples 80
4.3 Observersofthecorporatescene 85
4.3.1 ISOexcellence 86
4.3.2 TheoryZ 87
4.3.3 TheartofJapanesemanagement 88
4.3.4 Demingandtotalqualitymanagement(TQM) 90
4.3.5 Businessprocessreengineering(BPR) 91
4.3.6 Whychangeeffortsfail 92
4.3.7 Fivedisciplines 93
4.3.8 Managingatthespeedofchange 94
4.3.9 Perestroika 95
viii
Reengineering Yourself and Your Company
4.4 Corporatechangestoconsider 96
4.4.1 Problem-solvingthemesforcorporatechange 97
4.4.2 Areasoffocusforcorporatechange 99
4.5 Summary(cid:151)the(cid:147)TopFives(cid:148) 102
References 103
Part 3 Reengineering Yourself 105
5 Skills for the High-Tech Manager 107
5.1 Amidsttheforcesofchange 107
5.2 Corecompetencies 109
5.2.1 Managercorecompetencies(cid:151)viewone:
thegrandmaster 110
5.2.2 Managercorecompetencies(cid:151)viewtwo:
theprojectmanager 111
5.2.3 Managercorecompetencies(cid:151)viewthree:
aU.K.perspective 112
5.2.4 Managercorecompetencies(cid:151)viewfour:ESTJ? 113
5.2.5 Managercorecompetencies(cid:151)viewfive:sevenhabits 114
5.3 Ourhierarchyrevisited 116
5.4 Skillone(cid:151)problemsolver 118
5.4.1 Surfacingaproblem 119
5.4.2 Articulatingtheproblem 120
5.4.3 Offeringalternatives 122
5.4.4 Evaluatingalternatives 123
5.4.5 Implementingasolution 126
5.5 Skilltwo(cid:151)contingencyplanner 128
5.6 Skillthree(cid:151)people-orientedcommunicator 129
5.7 Skillfour(cid:151)teambuilder 131
5.8 Skillfive(cid:151)technicallycompetentdecisionmaker 133
5.9 Takingthenextsteps 135
5.10 Summary(cid:151)the(cid:147)TopFives(cid:148) 137
Contents ix
References 138
6 Leadership Themes 141
6.1 Introduction 141
6.2 Themesintheliterature 142
6.2.1 PeterDrucker 142
6.2.2 StephenCovey 143
6.2.3 JohnGardner 144
6.2.4 JohnHeider 145
6.2.5 WarrenBennis 145
6.2.6 MargaretWheatley 146
6.2.7 DianeDreher 147
6.2.8 CraigHickman 147
6.2.9 BurtNanus 148
6.2.10 Sun-Tzu(cid:151)RalphSawyer 149
6.2.11 AbrahamZaleznik 150
6.2.12 PeterBlock 150
6.2.13 MichaelMaccoby 151
6.2.14 HaroldLeavitt 152
6.2.15 J.KouzesandB.Posner 152
6.2.16 WilliamSafireandLeonardSafir 153
6.2.17 RosabethMossKanter 154
6.2.18 MaxDePree 154
6.2.19 EdgarSchein 155
6.2.20 WessRoberts 156
6.2.21 R.White,P.Hodgson,andS.Crainer 157
6.2.22 C.ManzandHenrySims,Jr. 157
6.2.23 CarolMcCall 158
6.2.24 HowardEisner 159
6.3 Leadershipattributesforthetwenty-firstcentury 159
6.3.1 Visionary 160
6.3.2 Communicator 160
6.3.3 Doer 160