Reducing supplier oversight : an analysis of supplier quality assurance practices used by Defense Contractors and Malcolm Baldrige National Quality Award Winners. PDF
Preview Reducing supplier oversight : an analysis of supplier quality assurance practices used by Defense Contractors and Malcolm Baldrige National Quality Award Winners.
NAVAL POSTGRADUATE SCHOOL Monterey, California THESIS REDUCING SUPPLIER OVERSIGHT: AN ANALYSIS OF SUPPLIER QUALITY ASSURANCE PRACTICES USED BY DEFENSE CONTRACTORS AND MALCOLM BALDRIGE NATIONAL QUALITY AWARD WINNERS by ROLANDO M. SANTIAGO December 1991 Thesis Advisor: David V. Lamm Approved for public release; distribution is unlimited T256361 SECURITYCLASSIFICATIONOFTHISPAGE REPORT DOCUMENTATION PAGE la REPORTSECURITYCLASSIFICATION lb RESTRICTIVE MARKINGS UNCLASSIFIED 2a SECURITYCLASSIFICATIONAUTHORITY 3 DISTRIBUTION/AVAILABILITYOF REPORT Approvedfor publicrelease;distributionisunlimited. 2b DECLASSIFICATION/DOWNGRADINGSCHEDULE 4 PERFORMINGORGANIZATION REPORTNUMBER(S) 5 MONITORINGORGANIZATION REPORTNUMBER(S) 6a NAMEOF PERFORMINGORGANIZATION 6b OFFICE SYMBOL 7a NAMEOFMONITORINGORGANIZATION NavalPostgraduateSchool (Ifapplicable) NavalPostgraduateSchool 36 6c ADDRESS(City,State,andZIPCode) 7b ADDRESS(City,State,andZIPCode) Monterey,CA 93943-5000 Monterey,CA 93943-5000 8a NAME OF FUNDING/SPONSORING 8b OFFICESYMBOL 9 PROCUREMENTINSTRUMENTIDENTIFICATION NUMBER ORGANIZATION (Ifapplicable) 8c ADDRESS(City,State,andZIPCode) 10 SOURCE OF FUNDING NUMBERS ProgramtlementNc ProjectNo WorkunitAccesnon Number 11.TITLE(IncludeSecurityClassification) REDUCINGSUPPLIEROVERSHIGHT: AN ANAYSISOFSUPPLIERQUALITY ASSURANCEPRACTICESUSEDBYDEFENSE CONTRACTORSANDMALCOLMBALDR1GENATIONALQUALITY AWARDWINNERS 12 PERSONALAUTHOR(S) 13a TYPE OF REPORT 13b TIME COVERED 14 DATE OF REPORT(year,month, day) 15 PAGE COUNT Master'sThesis From To December 1991 95 16 SUPPLEMENTARY NOTATION Theviewsexpressed inthisthesisarethoseoftheauthoranddonotreflecttheofficial policyorpositionofthe DepartmentofDefenseortheU.S. Government. 17 COSATICODES 18 SUBJECTTERMS(continueonreverseifnecessaryandidentifybyblock number) FIELD GROUP SUBGROUP CONTRACTING CONTRACTMANAGEMENT QUALITY ASSURANCE 19 ABSTRACT(continueonreverseifnecessaryandidentifybyblocknumber) Thisstudyattemptedtoidentifythepracticesusedbydefensecontractorsand recipientsoftheMalcolm Baldnge National Qualilv Award to reduceoreliminatetheoversightofsuppliers. Acomparisonofthepracticesused bythecompanieswhorespondedtoasurveyquestionnaire inquiringabouttheirspecificprogramwasmade. Ananalysisindicatesthatcommonoverightreducingpracticesusedbydefensecontractorsand Baldngewinnersincludesuppliercertificationprograms,involvingsuppliersearlyandthroughoutthesupplycycle,anddevelopingand assisting suppliersinimprovingtheirperformance. Theresearchconcludedthatdefensecontractorsencountermoredifficulties thanBaldngewinnersin establishingcooperative,long-termrelationshipswithsuppliersbecauseofrequirementsandrestrictionsimposedbytheFederalGovernment. Theseincludesrules,lawsand regulationsthathinderdefensecontractor'sabilitytoachievehigherlevelsofquality. 20 DISTRIBUTION/AVAILABILITYOFABSTRACT 21 ABSTRACTSECURITYCLASSIFICATION UNCLASSIHED/UNLIMIUE) J SAMtASKEPORl J DUCUSERS UNCLASSIFIED 22a NAME OF RESPONSIBLE INDIVIDUAL 22b TELEPHONE (IncludeAreacode) 22c OFFICE SYMBOL David V.Lamm (408(646 2775 AS/Lt DD FORM 1473,84 MAR 83APReditionmay beused untilexhausted SECURITY CLASSIFICATIONOF THIS PAGE Allothereditionsareobsolete Approved for public release; distribution is unlimited. Reducing Supplier Oversight: An Analysis ofSupplier Quality Assurance Practices Used by Defense Contractors and Malcolm Baldrige National Quality AwardWinners by Rolando Melchiades Santiago Lieutenant, SC, United States Navy B.A., Inter American University, 1981 Submitted in partial fulfillment ofthe requirements for the degree of MASTER OF SCIENCE IN ACQUISITION AND CONTRACT MANAGEMENT from the
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