RealPresence Media Suite Admin Guide

160 Pages·2016·2.77 MB·English

ADMINISTRATOR GUIDE 2.5 | December 2015 | 3725-69596-001/C
Polycom® RealPresence® Media
Suite
Copyright© 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
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USA
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information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
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have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
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Contents
Regulatory Notices for RealPresence Media Suite Appliance Edition . . . . . . . . 1
Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Russia Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
RealPresence Media Suite Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
RealPresence Media Suite Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
RealPresence Media Suite Capacity in Standalone Mode . . . . . . . . . . . . . . . . . . . . . . . . . 5
Live Streaming Resources Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Resource Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Offline Transcoding Resource Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
RealPresence Media Suite Standalone Unicast Live Streaming and VoD . . . . . . . . . . . . . 9
Multiuser Login Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Local Media Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Web-based Admin Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
User Permissions through the Admin Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Console Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
RealPresence Media Suite Appliance Edition Hardware Installation . . . . . . . . . 15
RealPresence Capture Server Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
RealPresence Capture Server Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
RealPresence Capture Server Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Unpack the RealPresence Media Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Install the RealPresence Capture Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
RealPresence Media Suite Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . 21
Web Browser and OS Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
RealPresence Media Suite Virtual Edition Software Installation . . . . . . . . . . . . . . . . . . . . . . . 22
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RealPresence Media Suite Virtual Edition Installation Prerequisites . . . . . . . . . . . . . . . . 22
Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Resource and License Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Set up RealPresence Media Suite in a Virtual Environment . . . . . . . . . . . . . . . . . . . . . . . 24
Add a Hard Disk in VMware vShpere (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure NFS (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Product Activation Required for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Obtain the Product Activation Key from Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System Initialization Using the Fast Configuration Wizard . . . . . . . . . . . . . . . . 30
Configure IP Settings through Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Fast Configuration Wizard for the Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configure Media Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configure IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Fast Configuration Wizard for Appliance Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure Media Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scalability Mode Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Verify Scalability Mode License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Set the Role of RealPresence Media Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configure Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Confirm the Network Setting Changed through the Console . . . . . . . . . . . . . . . . . . . . . . 43
Media Migration Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Manage Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configure eCDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configure Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Distribute Live Stream to eCDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Distribute VoD to Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Integrate eCDN with External Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Function Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Check System Status on the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Signaling Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
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System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
System Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Signaling Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Hardware Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Web Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
External Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Manage Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Add a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Modify Local User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Change the Role of AD User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Create and Manage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Set Recording Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configure the H.323 Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configure the SIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configure Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Set the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configure Multicast Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Before Using the Multicast Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure the Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Multicast of a Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Certificate Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Install the Certificate in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Create a Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
View Certificate Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Remove a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Client Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Use Local CRL to Obtain Revocation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Use OCSP to Obtain Revocation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Use HTTP protocol to access the website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configure QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configure SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configure the RealPresence Media Suite for Web Single Sign-On . . . . . . . . . . . . . . . . . 74
Configure Web SSO Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configure the RealPresence Media Suite for Integrated Window Authentication . . . . . . . 75
Configure Active Directory for IWA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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Configure the RealPresence Media Suite for IWA . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Update Local Intranet Zone to All Client Computers Joined to Domain . . . . . . . . . . . 77
Password Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
UI Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Customize IVR Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Customizing UI Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Setup Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Portal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Access Media Suite from Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Enable Call Recording and Live Streaming through Firewall . . . . . . . . . . . . . . . . . . . . . . 83
Enable Call Recording from Endpoint on Internet with RPAD and DMA . . . . . . . . . . . . . 84
Record and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Recording Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maximum Call Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configure Transcoding Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configure VRRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Start a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Dial in from an Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Record to RMX Conference from RealPresence Media Suite User Portal . . . . . . . . . . . . 97
Record from RMX through a Recording Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change Conference Layout for RMX Hosted Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Point-to-Point Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Video Call Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Video Call Play Back when Dialing in from an Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . 100
Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Multi-bitrate Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Start Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
View Live Streaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configure External Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configure IIS or Wowza Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configure Windows Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Configure AKAMAI CDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Configure EdgeCast CDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Configure CloudFront CDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configure Dynamic Publish Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configure Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Polycom, Inc. vi
Contents
Media Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Manage Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
View Archive Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Manage Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Transcoding Task Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
System Upgrade and Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Upload Plugin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
System Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
System Log Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configure Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Restart and Shut Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Backup and Restore System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Back Up and Restore Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configure an FTP Server for Backup in Appliance Edition . . . . . . . . . . . . . . . . . . . . . . . 121
Back Up and Restore Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configure an FTP Server for Backup in Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . . 123
System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Rebuild RAID for the RealPresence Media Suite Appliance Edition . . . . . . . . . . . . . . . . . . . 125
Rebuild RAID Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Replace a Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Rebuild RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
System Indicators on the RealPresence Media Suite Appliance Edition . . . . . . . . . . . . . . . . 132
Appendix A – Console Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Login Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Console Command Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Set Server Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Disk Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Reset Console Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Reset Portal Admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Reset Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Polycom, Inc. vii
Contents
Restart All Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Stop all Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Show . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Appendix B – Configure Third Party Media Servers . . . . . . . . . . . . . . . . . . . . . 138
Configure the Wowza Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Configure the IIS Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Configure the Windows Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Appendix C – Configure the Server Working with VCS . . . . . . . . . . . . . . . . . . 148
Configure VCS for H.323 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Configure VCS for SIP Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Appendix D - Update Local Intranet Zone of Client for IWA . . . . . . . . . . . . . . . 151
Polycom, Inc. viii
Regulatory Notices for RealPresence Media Suite Appliance Edition
Regulatory Notices for RealPresence
Media Suite Appliance Edition
This section introduces the important safeguards and regulatory notices.
Important Safeguards
Read and understand the following instructions before using the system:
● Close supervision is necessary when the system is used by or near children. Do not leave unattended
while in use.
● Only use electrical extension cords with a current rating at least equal to that of the system.
● Always disconnect the system from power before cleaning and servicing and when not in use.
● Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a
static-free cloth.
● Do not immerse the system in any liquid or place any liquids on it.
● Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the
system, a qualified technician must perform service or repair work.
● Connect this appliance to a grounded outlet.
● Only connect the system to surge protected power outlets.
● Keep ventilation openings free of any obstructions.
● If the system or any accessories are installed in an enclosed space such as a cabinet, ensure that
the air temperature in the enclosure does not exceed 40°C (104° F). You may need to provide forced
cooling to keep the equipment within its operating temperature range.
● Do not use this product near water.
● Avoid using this product during an electrical storm. There may be a remote risk of electric shock from
lighting.
● Only use this product below the altitude of 2000 meters (6,562 feet).
● Only for the non-tropical climate conditions for safe use. Refer to Special Safety Instructions for more
information.
● No user serviceable parts are contained within the device.
Note: Replace lithium cell carefully
The device contains a lithium cell. There is a risk of explosion if battery is the
incorrectly replaced. Replace only with the same or equivalent type recommended
by the manufacture. Dispose of used batteries according to manufacturer’s
instructions.
Polycom, Inc. 1
Regulatory Notices for RealPresence Media Suite Appliance Edition
SAVE THESE INSTRUCTIONS.
Regulatory Notices
USA and Canadian Regulatory Notices
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device
may not cause harmful interference, and this device must accept any interference received, including interference that
may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense
In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom Inc. could void the user’s authority to operate the equipment.
EU Regulatory Notices
This RealPresence Media Suite system has been marked with the CE mark. This mark indicates compliance with EEC
Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom
Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準
に基づくクラスA 情報技術装置です。 この装置を家庭環境で使用すると電波
妨害を引き起こすことがあります。 この場合には使用者が適切な対策を講ず
るよう要求されることがあります。
Russia Regulatory Information
Система Номер регистрации Дата истечения срока
Media Suite Д-СПД-6758 June 02, 2017
声明
此为A级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对其干扰采
取切实可行的措施。
A급 기기 (업무용 방송통신기자재)
이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라며,
가정외의 지역에서 사용하는 것을 목적으로 합니다.
Polycom, Inc. 2