Quality Management in AISC Japan

34 Pages·2013·0.98 MB·English

Ｍｉｎｉｓｔｒｙ ｏｆ Ｌａｎｄ, Ｉｎｆｒａｓｔｒｕｃｔｕｒｅ, Ｔｒａｎｓｐｏｒｔ ａｎｄ Ｔｏｕｒｉｓｍ
ＣＩＶＩＬ ＡＶIＡＴＩＯＮ ＢＵＲＥＡＵ OF ＪＡＰＡＮ
Quality Management in AISC Japan
ICAO AAITF/8 Meeting
Contents
 The introduction of AISC’s QM system
 Topics
 Quality Manual
 Issues

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The introduction of AISC’s QM system
 Follow ISO9001:2008; No plan for getting certification.
Validity of AISC’s QMS is ensured by external audit.
 The product is Integrated Aeronautical Information
Package (AIP, SUP, AIC, NOTAM, PIB and checklist)
 Process approach.
 Mieruka (visualization) – identifying problems and
bringing them to the foreground.
 Visible management – utilizing storyboard, whiteboard,
etc.
 Records, Records, Records – tracing events and
analysis.
 Communications – internal and customer.
 Audits – internal and external.

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Topics: Process approach
 Processes are established for all QMS activities.
 Determination of the granularity of process is important. You can establish
processes as deep as you like, but nobody can follow them if there are too
many processes. However, some processes such as editorial of AIP should
cover all procedures including know-how so that the successor is able to
handle any situations.
 PDCA is applied to processes.
 Processes are monitored and measured. The results are used to take
corrective actions and preventive actions.
Top level competence management process diagram (excerpt)
Human resource
Infrastructure
• Trainer
• Educational
• Trainee
materials
Output
Input Competence
• Result of training (competence)
• Necessary competence level management
• Result of the review of training
• Training plans process
• Renewed competence level

Operation Evaluation index
• Regulations • Effectiveness of
• Process flows training

Process flows are made based on the process diagram

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Topics: Mieruka (visualization)
 Identifying problems hidden in the field and bringing them to the foreground.
 Manager gives field staffs the information and data, such as the statistics of
nonconformities. Staffs look for the causes and make improvement.
 The key factor is the initiative of staffs and they are supposed to have ability
to identify the problems behind the information and data.
 Manager needs to setup an environment by enlightening and educating
staffs to have competence and motivation.

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Topics: Visible management
 The presentation of a wide variety of information in the workplace. Such
information may pertain to jobs themselves, to the business as a whole, to
how work teams are progressing on a project (ISO).
 AISC employs visible management using white boards:
• Significant information for all staffs
• Short term information related to NOTAM for dynamic teams
• Storyboard for editing AIPs in an editorial period (usually 2 weeks)
Significant information for all staffs
Storyboard for AIP editorial period
Short term information related to NOTAM

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Quality Manual
 The following pages are the introduction of AISC’s QMS according to the
articles of Quality Manual.
 Not all articles are covered in this presentation. The comparison table
between Quality Manual and ISO9001 requirements in this presentation is
as follows:

Item of Quality Manual
Chapter Section Section ISO9001:2000 Requirements Chapter Section Section Section Item Correspondence between tuesremds i nu stheed Qinu IaSlOity9 M00a1n:u2a0l0 0 requirements and terms
0 Introduction 0 Purpose and Outline Management  Center Manager
1 Scope 1 Application
1.3 Applicable Organization Customer  User
1.4 Applicable Standards
2 Normative references 2 Normative References Product realization  Execution of Aeronautical Information Service
3 Terms and definitions 3 Terms and Definitions
4 Quality management system 4 Quality Management System Planning of product realization  Execution Plan of Aeronautical Information
4.2 Documentation requirements 4.2 Documentation Requirements Service
4.2.4 Control of records 4.2.4 Control of Records
5 Management responsibilities 5 Responsibility of Center Manager Product  Aeronautical information service or aeronautical information
5.1 Management commitment 5.1 Involvement of Center Manager
5.3 Quality policy 5.3 Quality Policy Product requirement  Aeronautical information service requirement
5.4.1 Quality objectives 5.4.1 Quality Objectives
5.4.2 Quality management system planning 5.4.2 Quality Management System Planning Customer requirement  User requirement
5.5.3 Internal communication 5.5.3 Internal Communication
5.6 Management review 5.6 Management Review Product information  Information related to aeronautical information service
6 Resource management 6 Resource Management
6.2 Human resources 6.2 Human Resources Purchasing  Acceptance and outsourcing of raw data
6.3 Infrastructure 6.3 Infrastructure
7 Product realization 7 Execution of Aeronautical Information Service Purchasing requirement  Raw data requirement or outsourcing requirement
7.2.3 Customer communication 7.2.3 User Communication
7.3 Design and development 7.3 Design and Development (Excluded) Purchased product  Raw data or outsourced service
7.4 Purchasing 7.4 Acceptance and Outsourcing of Raw Data
7.5 Production and service provision 7.5 Preparation and Provision of Aeronautical Information Supplier  Raw data provider or outsourcer
8 Measurement, analysis and improvement 8 Evaluation and Improvement of Aeronautical Information Service
Purchasing information  Raw data provision requirement or outsourced service
8.2.1 Customer satisfaction 8.2.1 User Satisfaction provision specification
8.2.2 Internal audit 8.2.2 Internal Audit
8.2.3 Monitoring and measurement of processes 8.2.3 Monitoring and Measurement of Processes Verification of purchased product  Verification of raw data or verification of
8.3 Control of nonconforming product 8.3 Control of Nonconforming Aeronautical Information outsourced service
8.4 Analysis of data 8.4 Analysis of Data
8.5 Improvement 8.5 Improvement Production and service provision  Preparation and provision of aeronautical
8.5.2 Corrective action 8.5.2 Corrective Action information
Preventive action
Preservation of product  Preservation of aeronautical information

8.5.3 8.5.3 Preventive Action Measurement, analysis and improvement  Evaluation and improvement of
aeronautical information service

Nonconforming product  Nonconforming aeronautical information

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0 Purpose and general description
 Quality Manual establishes the Quality Management System of Aeronautical
Information Service Centre (AISC).
 Quality Manual, Quality Policy and related procedures denote that Japan’s
AIS conforms to the requirements of ICAO Annex 15 and ISO 9001:2008.
1 Application
 QMS applies to AISC’s AIS.
Scope of AIS to apply QMS
Input source Static data Output product
Static data production
Static data (AIXM)
RAW data AIP production
AIP (paper & electric)
Dynamic Data
NOTAM
NOTAM issue request
NOTAM production
PIB, checklist
PIB, checklist production
AIS outside Japan
Distribution of NOTAM
NOTAM outside Japan
Verification of NOTAM AIP for browsing
AIP outside Japan
AIP update

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1.3 Applicable organization
QMS applicable organization Outsource organizations
AISC
Management
Director of AISC ATM Centre
Chief of AISC Officer (QMS Manager)
AIS DB operation & management process
AIS data communication process
QM team AIS software maintenance process
Deputy chief of AISC Officer
AISC Officer
Contractor for printing AIPs
Static Data team
Deputy chief of AISC Officer AIP printing process
AISC Officer Electric AIP (DVD) development process
Dynamic Data team
Deputy chief of AISC Officer
AISC Officer
1.4 Applicable standard

 Applicable standard is ISO9001:2008.

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2 Normative references
 ICAO Annexes, Docs
 OPADD
 Domestic laws
 ISO9000:2005, Quality management systems – Fundamentals and
vocabulary
3 Terms and definitions
(excerpts)
 RAW data – Source information or data that contributes to the creation of
aeronautical information
 Static data – Static aeronautical information/data; that is SD, AIP, AIP AMDT,
AIP-SUP and IAC
 Dynamic data – Dynamic aeronautical information/data; that is NOTAM
 Top management – In AISC, Director is the Top management
 Nonconforming aeronautical information – Aeronautical information that
does not satisfy the AIS requirements

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