Quality Innovation and Sustainability: 3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022 PDF
Preview Quality Innovation and Sustainability: 3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022
Springer Proceedings in Business and Economics João Carlos de Oliveira Matias · Carina Maria Oliveira Pimentel · João Carlos Gonçalves dos Reis · Joana Maria Costa Martins das Dores · Gilberto Santos Editors Quality Innovation and Sustainability 3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022 Springer Proceedings in Business and Economics Springer Proceedings in Business and Economics brings the most current research presented at conferences and workshops to a global readership. The series features volumes (in electronic and print formats) of selected contributions from conferences in all areas of economics, business, management, and finance. In addition to an overall evaluation by the publisher of the topical interest, scientific quality, and timeliness of each volume, each contribution is refereed to standards comparable to those of leading journals, resulting in authoritative contributions to the respective fields. 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João Carlos de Oliveira Matias Carina Maria Oliveira Pimentel João Carlos Gonçalves dos Reis Joana Maria Costa Martins das Dores Gilberto Santos Editors Quality Innovation and Sustainability 3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022 Editors João Carlos de Oliveira Matias Carina Maria Oliveira Pimentel Department of Economics, Management, Department of Economics, Management, Industrial Engineering and Tourism Industrial Engineering and Tourism University of Aveiro University of Aveiro Aveiro, Portugal Aveiro, Portugal João Carlos Gonçalves dos Reis Joana Maria Costa Martins das Dores Industrial Engineering and Management Department of Economics, Management, Universidade Lusófona Industrial Engineering and Tourism Lisbon, Portugal University of Aveiro Aveiro, Portugal Gilberto Santos School of Superior Design Polytechnic Institute of Cávado and Ave Barcelos, Portugal ISSN 2198-7246 ISSN 2198-7254 (electronic) Springer Proceedings in Business and Economics ISBN 978-3-031-12913-1 ISBN 978-3-031-12914-8 (eBook) https://doi.org/10.1007/978-3-031-12914-8 © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2023 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland Preface Introduction The world is facing multiple and intertwined crises; thus, the present days are par- ticularly challenging to policymakers, managers, academics and citizens in general. Human civilization is pushing the boundaries of political, social, economic and environmental equilibria, which may lead to unprecedented consequences. A welter of events arising from different grounds are forcing the redesign of the established economic models, demanding an overall societal re-organization. Energy transi- tions differ sharply from transitions in technology, industry and other sectors. Electricity decarbonization is an ongoing process, notwithstanding the decarboniza- tion of industrial production, transport and heating is lagging further behind. A collective effort towards the reduction in the use of fossil fuels, assuming the technological transition towards greener sources, will substantially raise economic efficiency, along with waste reduction while promoting sustainability and the con- trol of geopolitical risks. An orchestrated effort in the promotion of innovation, quality improvement and sustainability will lead to environmental and climate jus- tice. Hosting this tripod will enhance the societal transition to the communities, building vibrant ecosystems, which will be the seed to productive, dignified and ecologically sustainable livelihoods with fair-minded governance and ecological resilience. Ground Setting The pandemic crisis has unleashed an unprecedented uncertainty in financial and productive markets, causing further disruption in economic growth as well as sus- tainability. The present volume emerges in a particularly challenging context, around which the current macroeconomic scenario demands the re-shaping of the productive processes, the value chains and also the consumption habits. On top of v vi Preface this demanding shift re-organization, the clock of climate emergency continues ticking, giving firms and governments lesser time to encompass sustainability in all actions. It is essential to tackle the climate crisis, accelerate the deployment of renewable energy and transform productive strategies in all economic activities [10]. Also, it urges to provide sustainable energy systems everywhere. Moreover, the healthcare emergency has collapsed the transcontinental value chains due to their vulnerability to critical conditions, evidencing malfunctioning and extreme fragility [14]. In this vein, world authorities are concentrating on political “re-shoring”, re-n ationalization and re-turning production and manufacturing back to the parent company’s native country [8, 9], while promoting frugal and smarter ways of production [10, 11]. These crises have irreversibly affected the health sector, energy production and distribution and even the political order; as such, skepticism about free markets, international cooperation and open borders augmented [4, 13]. The emerging dynamics have multilateral implications for the international system of production and trade, which need to be carefully addressed. Therefore, the iron arm among globalization, deglobalization and re-globalization trends is not likely to be imme- diately settled and will irreversibly change the course of international affairs in the twenty-first century [7, 9]. These adjustments target increasing the reliability of the supplies, price controls and local ecosystems to gain endurance in facing future crises at the economic, environmental and sustainability dimensions [6]. The entrepreneurial does need to navigate and survive crises, disregarding its sector, dimension or capital structure [1, 5], minimizing adverse shocks and transforming the difficulties into entrepre- neurial opportunities [2]. Leveraging agility and flexibility to react to adverse con- texts will enhance resilience, which will further improve survivability in the local context [12, 14]. Producers are no longer allowed to use an excess of raw materials in the produc- tion of an asset if could be made with fewer inputs and, thus, at a lower cost. Therefore, supplementary improvements need to be made. The change to a para- digm in which all agents develop smarter and responsible conducts will allow the emergence of a new societal order [3]. Crossing literature streams, at the level of organizational and technological activ- ities, has been a growing interest towards the promotion of innovation and sustain- ability, which is indeed quite complex, multifaceted and multidisciplinary. Despite the previous efforts, there is plenty of room for adding research contributions in order to formalize and explore the fields of manufacturing, smarter solutions, logis- tics and sustainable use of resources, as such, the present volume aims to shed light on these fields. Preface vii Outline of the Volume The volume encompasses miscellaneous contributions from the conference tripod: innovation, quality and sustainability. All these visions aim at widening the debate on the technological and societal changes to be taken in the recent future towards a better use of resources, while promoting smarter ecosystems to accommodate highly efficient productive processes which must be human-centric. It starts with the insights of “Cost and Learning Factories”. Then, the energetic shift is nailed in “Agile 8D Problem-Solving Framework in a Renewable Energy Sector”. Knowledge transfer practicalities are explored through “The Transfer Process of Lean Approach Within Multinational Companies’ Network: The Schnell S.p.A. Case Study”. Innovation methods in health sectors are appraised in “Lean healthcare: A Critical Analysis”. Also, the challenges in logistics are highlighted in “Road Freight Transport in Europe: Alternatives for Increasing Capacity”. New technological frameworks are presented in “Knowledge Management: An Overview of Roadmaps for Additive Manufacturing” as well as “Life Cycle Inventory of Additive Manufacturing Processes: A Review”. In regards to quality management in the tertiary sector, several aspects are raised in regards to its determinants “Critical Success Factors of TQM for Sustainability in Higher Education Institutions: A theoretical contribution” as well as consumer loy- alty “Customer Loyalty in Hospitality: Can the Quality Perception Be a Key Factor?”. Considering the digital transition and industry 4.0, the debate is also open in “The Role of Enabling Technologies from Industry 4.0 in the Formulation of Public Policies for Smart Cities”, but also on the “Impact of TQM and Industry 4.0 on Sustainable Performance: An Empirical Study on the Bangladeshi Garment Industry” and “Academic Community Perceptions of Open Innovation: An Exploratory Study”. Greener transitions and innovation in the production processes are debated in “Green Human Resource Management: The Performance of Women Researchers Based on Bibliometric Indicators” and “Innovative Responses to the Covid-19 Pandemic in Primary Health Care: The Case of the Arte Nova Family Health Unit” and still, “Competitive and Business Intelligence: A Bibliometric Analysis”. Additionally, new systems and methods were explored in “Integrated Management System Role-Play Simulation: Training and Development Tool” and in “Towards a Conceptual Framework for Agroforestry Residual Biomass Sustainable Business Models”, and also in “Environmental and Economic Sustainability of Electric Vehicles vs Combustion Engine Vehicles Fueled with B15 and B30 Blends of Biodiesel”, and lastly appraising the consumer perspective “The Influence of Consumer Optimism and Pessimism on Purchasing Intention of Eco-friendly Clothing by Generation Z: Model Proposal”. In regards to innovative and sustainable strategies to encompass smarter produc- tive methods and resource-saving strategies, contributions like “Persistence in Innovation: Do Low-Tech Sectors Differ Much from the High-Tech?”, “Towards a viii Preface More Sustainable Use of the Portuguese Road Network: The A25 and IP5 Case Study”, “Improvement of a Porcelain Baseboard Production Line Capacity Using Simulation: A Case Study”, “Multifunctional Furniture for Tiny Houses: Design, Quality, Innovation and Sustainability in Advanced Materials” and “Angolan Cement Industry: Marketing Channel and Distribution Channel Strategies” anal- ysed in different angles relevant generalist and sectoral solutions. Once more, the importance of responsible innovations and behaviours along the value chain towards a sustainable framework was discussed in “How Can Customer Experience Improve Retail Operations Sustainability?”, “Operational Planning of Integrated Urban Freight Logistics Combining Passenger and Freight Flows Through Mathematical Programming”, “Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry”, “Technician Routing and Scheduling Problem: A Case Study” and “Application of Fuzzy Methodologies in Navy Systems Maintenance”. The plethora of heterogeneous approaches with the red thread of promoting innovative and sustainable ecosystems will boost the societal transitions taking place. As such, their diversity must be addressed as transdisciplinary rapport to the construction of a larger venture, society 5.0. Research Agenda The world has no alternative but to keep pushing its boundaries and strengthening efforts towards a more just and sustainable economic model. The financial and envi- ronmental burden of resource depletion along with the negative ecological impacts of overproduction are beginning to stall economic growth, jeopardizing social sus- tainability. All over the world, there is an urgent need to find alternative ways to save and manage finite endowments of resources, while meeting the increasing needs of a growing and progressively urban world population. The immediate integration of sustainable consumption and production patterns in the agendas of all economic agents is a path to be walked if we want to give humanity a future. As such, policy- makers need to design instruments, which lead to more efficient and responsible production processes while disciplining consumption habits. These strategies will generate increased utility to both producers and consumers with positive externali- ties to communities and the environment. At the macroeconomic level, new policies need to provide factual proactive intervention promoting quantitative and objective achievements, as well as dead- lines for each target. Given the fragility of the economic context, monetary injec- tions from central banks will provide entrepreneurs the liquidity to reinforce their endeavours, as well as an expansionary industrial policy promoting sectoral- structural transitions and energetic shifts. The global economy, heavily impacted by the multiple crises, forced the reshap- ing of the multilateral order in both the productive and commercial domains. The downsizing is taking place leading to an uprising of the regional ecosystems, and Preface ix also the unprecedented changes occurring in the multilateral equilibria made the policy design harder and demanding for constant monitoring and shorter time frames. Continuous feedback loop is required demanding high flexibility and resil- ience. However, putting the focus on purely economic terms may lead to civiliza- tional throwbacks postponing the sustainability path, something that humanity cannot afford. The future demands for a policy-making strategy with a holistic approach and enrolling all agents in the communities. Strict collaboration between multiple insti- tutions, areas and layers in both the private and the public domains is necessary to design, develop, implement, monitor and evaluate successful policies which pro- mote socio-economic and energetic justice. Hence, it is just not a matter of improv- ing the productive systems, but also changing the mindsets towards societal responsibility. Production and consumption choices must become frugal; otherwise, there will be nothing to leave to future generations. This human-centred paradigm calls for collective action in the promotion of the transition, from governments to universities as well as user communities and the civil society. The following chap- ters highlight several angles in which this future can be addressed. Aveiro, Portugal João Carlos de Oliveira Matias Aveiro, Portugal Carina Maria Oliveira Pimentel Lisbon, Portugal Joao Carlos Gonçalves dos Reis Aveiro, Portugal Joana Maria Costa Martins das Dores Barcelos, Portugal Gilberto Santos References 1. Calabrò, A., Frank, H., Minichilli, A., & Suess-Reyes, J. (2021). Business families in times of crises: The backbone of family firm resilience and continuity. Journal of Family Business Strategy, 12(2), 100442. 2. Campopiano, G., De Massis, A., & Kotlar, J. (2019). Environmental jolts, family centered non- economic goals and innovation: Toward a framework of family firm resilience. In E. Memili, & C. Dibrell (Eds.), The Palgrave handbook of heterogeneity among family firms (pp. 773–789). Palgrave Macmillan. 3. Carayannis, E. G., & Morawska-Jancelewicz, J. (2022). The futures of Europe: Society 5.0 and Industry 5.0 as driving forces of future universities. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132- 021- 00854- 2 4. Casson, M. (2021). International business policy in an age of political turbulence. Journal of World Business, 56(6), 101263. 5. Czakon, W., Hajdas, M., & Radomska, J. (2022). Playing the wild cards: Antecedents of fam- ily firm resilience. Journal of Family Business Strategy, 100484. https://doi.org/10.1016/j. jfbs.2022.100484 6. Espitia, A., Mattoo, A., Rocha, N., Ruta, M., & Winkler D. (2021). Pandemic trade: COVID-19, remote work and global value chains. Policy Research Working Paper 9508, World Bank. 7. Kornprobst, M., & Paul, T. (2021). Globalization, deglobalization and the liberal international order. International Affairs, 97(5), 1305–1316.
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