Quality Forum 1991: Vol 17 Index

5 Pages·1991·1.2 MB·English

Subject Index
Accounting. See under Quality cost analysis changing demands of, for food industry 157, 165,
programme 17
Accreditation. See under British Standard 5750 feedback in service industries 11, 188
Aircraft and aircraft component manufacture 67, 111 responsibility for quality of chilled food 180
Assignable causes, removal of 101 satisfaction 17, 57, 69, 90
Attack software, other than viruses 123 See also Service industries, creating a customer-
Audit centred culture in
by BSI 75, 128
internal 99, 128, 174 Definition(s)
of — to confectionery industry 173 of accounting 20
self 62, 72 of accounting terms misused by QA personnel 22
third party, by Environmental Health Officers 167 of attack software 123
of customer expectations, in service industry 7
Balance chart 129 of fundamentals of SAM_ 101
Beverage manufacture, quality cost study in 30 of product of FE college 127
British Quality Award case studies of quality costs 29
aircraft component manufacture 67 of quality of chilled food distribution 176
mainframe assembly and test 60 of service 6, 97
petrol pump and electronic control equipment Deming, W.E. 101
manufacture 73 Distribution quality
telecommunications industry 53 of chilled food 176
British Standard 5750 of confectionery 174
accreditation to, in confectionery industry 174 Documentation and drawing production, application
and the Food Safety Act 1990 153 of SPC to 40
approval, a new approach to 84 ‘Due diligence’ defence. See under Food Safety Act
approval, faults in present situation 83, 159 1990
compliance with, for documentation 45
‘Regstered Firm’ status for public sector college
126 Education, Higher, quality of courses in 17, 126
registration to, for petrol pump and electronic Environmental Health Officers. See under Food
control equipment manufacture 73 safety: an enforcement officer’s perspective
See also British Standards Institution Error cause removal and corrective action system 61
Food safety: an enforcement officer’s Errors, management/worker controllable 101
perspective European Commission
Service industries, application of [SO 9004 and the food industry 166, 184
Part 2 to funding of technology innovation 17
British Standards Institution 75, 127, 128, 166
Fagan inspection technique 40
Cenelec Electronic Components Committee (CECC) Feigenbaum, A.V. 25
84 Financial accounting and quality cost analysis 26
Certification. See under British Standard 5750 Flexible manufacturing systems (FMS) 62
Chilled food, distribution of 176 Food
Codex Alimentarius 184 distribution chain, temperature controlled 176
Communication irradiation of 182
through IQUE 113 microbiological safety of 156
through SAM 101, 103 See also Confectionery industry, quality
Computer manufacture, zero defect culture in 60 improvement in
Confectionery industry, quality improvement in 172 Hotel, achieving quality in
Consumer. See under Customer/consumer Food industry, moisture measurement in 161
Corrective action teams 56, 61 Food Safety Act 1990
Cost of poor quality and chilled food distribution 176
in documentation 45 and ‘due diligence’ 152, 166, 179
in service industries 11, 13 and improved hygiene 175
See also Quality cost analysis programme criticisms of 165, 168
Quality costs legislative requirements of 151
Cost savings 64 role of BS 5750 in complying with 153
Crosby Associates QES/QAE training packages 61 role of HACCP in complying with 154
Currie, Mrs Edwina 183 Food safety: an enforcement officer’s perspective
Customer/consumer background 165
attitudes to irradiated food 182, 184 EHO’s third party audit 167
192 QUALITY FORUM Volume 17Number4 December 1991
Subject Index
Accounting. See under Quality cost analysis changing demands of, for food industry 157, 165,
programme 17
Accreditation. See under British Standard 5750 feedback in service industries 11, 188
Aircraft and aircraft component manufacture 67, 111 responsibility for quality of chilled food 180
Assignable causes, removal of 101 satisfaction 17, 57, 69, 90
Attack software, other than viruses 123 See also Service industries, creating a customer-
Audit centred culture in
by BSI 75, 128
internal 99, 128, 174 Definition(s)
of — to confectionery industry 173 of accounting 20
self 62, 72 of accounting terms misused by QA personnel 22
third party, by Environmental Health Officers 167 of attack software 123
of customer expectations, in service industry 7
Balance chart 129 of fundamentals of SAM_ 101
Beverage manufacture, quality cost study in 30 of product of FE college 127
British Quality Award case studies of quality costs 29
aircraft component manufacture 67 of quality of chilled food distribution 176
mainframe assembly and test 60 of service 6, 97
petrol pump and electronic control equipment Deming, W.E. 101
manufacture 73 Distribution quality
telecommunications industry 53 of chilled food 176
British Standard 5750 of confectionery 174
accreditation to, in confectionery industry 174 Documentation and drawing production, application
and the Food Safety Act 1990 153 of SPC to 40
approval, a new approach to 84 ‘Due diligence’ defence. See under Food Safety Act
approval, faults in present situation 83, 159 1990
compliance with, for documentation 45
‘Regstered Firm’ status for public sector college
126 Education, Higher, quality of courses in 17, 126
registration to, for petrol pump and electronic Environmental Health Officers. See under Food
control equipment manufacture 73 safety: an enforcement officer’s perspective
See also British Standards Institution Error cause removal and corrective action system 61
Food safety: an enforcement officer’s Errors, management/worker controllable 101
perspective European Commission
Service industries, application of [SO 9004 and the food industry 166, 184
Part 2 to funding of technology innovation 17
British Standards Institution 75, 127, 128, 166
Fagan inspection technique 40
Cenelec Electronic Components Committee (CECC) Feigenbaum, A.V. 25
84 Financial accounting and quality cost analysis 26
Certification. See under British Standard 5750 Flexible manufacturing systems (FMS) 62
Chilled food, distribution of 176 Food
Codex Alimentarius 184 distribution chain, temperature controlled 176
Communication irradiation of 182
through IQUE 113 microbiological safety of 156
through SAM 101, 103 See also Confectionery industry, quality
Computer manufacture, zero defect culture in 60 improvement in
Confectionery industry, quality improvement in 172 Hotel, achieving quality in
Consumer. See under Customer/consumer Food industry, moisture measurement in 161
Corrective action teams 56, 61 Food Safety Act 1990
Cost of poor quality and chilled food distribution 176
in documentation 45 and ‘due diligence’ 152, 166, 179
in service industries 11, 13 and improved hygiene 175
See also Quality cost analysis programme criticisms of 165, 168
Quality costs legislative requirements of 151
Cost savings 64 role of BS 5750 in complying with 153
Crosby Associates QES/QAE training packages 61 role of HACCP in complying with 154
Currie, Mrs Edwina 183 Food safety: an enforcement officer’s perspective
Customer/consumer background 165
attitudes to irradiated food 182, 184 EHO’s third party audit 167
192 QUALITY FORUM Volume 17Number4 December 1991
impact of 1992 166 role of quality management 88
QA and the law 166 understanding the organisation 87
France, quality circle movement in 77 Quality cost analysis programme
Further/Higher Education, quality in 17, 126 accounting — art or science? 20
accounting statements and reports 21, 22
Good manufacturing practice 152, 167, 168 financial accounting 26
need for quality cost accounting 24
HACCP concept 154, 157, 169 problems of semantics 21, 22, 28
Higher/Further Education, quality in 17, 126 role and objectives of QA/Accounting functions 21,
Hotel, achieving quality in 186 25, 27
Humidity, measurement of 163 simplified method of collecting quality costs 25
Hygiene, in food industry 168, 173, 175 Quality costs
See also Food computerised reporting of 72
Food Safety Act 1990 macro and micro approaches to investigation of 29
savings 56
Indirect indicators of service quality 13 See also Quality cost analysis programme
Industrial Liaison Service 16 Quality improvement teams (QITs) 55
Information, quality of 12 Quality index, disadvantages of 13
In-plant quality evaluation (IQUE) 111 Quality management systems. See under British
Inspection Standard 5750
changing role of 74 Quality, measurement of. See under Measurement of
of documentation 40 quality
reduction of 7 Quality standards
Inspection Validation Centre, Risley Nuclear and quality cost investigation 31, 36
Laboratories 18 supplements to 98
Institute of Quality Assurance, membership of 99 See also British Standard 5750
International Atomic Energy Agency 182, 183 International Standards Organisation (ISO)
International Standards Organisation (ISO) 9000 series 9000 series
31, 45, 111 Service industries, application of ISO 9004
See also British Standard 5750 Part 2 to
Service industries, application of [SO 9004 QUEST training package 55
Part 2 to Questionnaires. See under Surveys
Irradiation of food 182
Registration. See under British Standard 5750
Just-in-time 64, 178, 179
Sandwell College. See under British Standard 5750
Materials management 64
Science Parks 15
Measurement of quality
Service industries, application of JSO 9004 Part 2 to
in chilled food distribution 179
ISO Technical Committee TC 176 98
in service industries 8, 10, 99, 188
qualifications and training 99
Microbiological safety of food 156
registration 97
Military hardware, quality of 67, 111
Service industries, creating a customer-centred culture in
Moisture measurement in food industry 161
basis for customer satisfaction 5
Motivation
defining the product 6
and training for change 8, 65, 69, 75
describing the process 7
of suppliers through recognition 58
differentiating customers 6
through use of SAM _ 103, 104
managing performance 8
See also Quality circles
See also Hotel, achieving quality in
Quality, commitment to
Service quality, measurement of. See under
Training
Measurement of quality
Shop purchase scheme, for confectionery 174
Non-destructive testing 18
Sizewell B PWR 18
Software viruses
Paisley College, EC projects for technology
background to 122
innovation in 17
description of 123
Pareto analysis of quality costs 33
protection against 124
Petrol pump and electronic control equipment
QA implications of 124
manufacture
BS 5750 registration and 73 Standards of performance manual, for hotel 186
role of Inspection in 75 Statistical process control (SPC)
PICKUP SCOTLAND 17 balance chart concept of 129
for documentation 40
Poultry, contamination of 157, 183
preliminary control chart, prior to 106
Preliminary control chart concept 106
software programs for 114
Product review process, integrated, and Fagan
See also Systems analysis methods
inspection 42
Suggestion award scheme 61
Suppliers, quality assurance of 57, 63, 72, 74, 173
Quality Assurance function, role of 21, 25, 27, 71 See also In-plant quality evaluation
See also Quality, commitment to Survey(s)
Quality circles of attitudes to food irradiation 184
for improved quality 61 of customers, in the service industries 11, 189
in France, a long-term study of 77 of employees 56, 66
Quality, commitment to of French companies using quality circles 77
customer requirements 90 Systems analysis methods (SAM) 101
QUALITY FORUM Volume 17Number4 December 1991
Technology innovation for total quality management 54, 55, 61
co-operation with Europe 17 in confectionery industry 173
Industrial Liaison Service 16 See also Motivation
non-destructive testing 18
PICKUP SCOTLAND 17 US Department of Defense, quality of suppliers to
Science Parks 15 111
Telecommunications industry, quality improvement in
Viruses, software. See under Software viruses
Temperature control 157, 176
Total quality culture 67, 172 Water bonding 161
Total quality management Windscreen manufacture 69
in mainframe manufacture 61 World food shortages 184
in telecommunications industry 55 World Health Organisation. See under Food,
Training irradiation of
and motivation in a 5 Star hotel 186, 187
and qualifications. in service industries 99 Zero defect culture (at ICL) 60
194 QUALITY FORUM Volume17Number4 December 1991