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159 Pages·2003·1.03 MB·English
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Volume 32 No. 4 Winter 2003 P Public Personnel Management u is published specifically for b PPPPPuuuuubbbbbllllliiiiiccccc l human resource executives and ic managers in the public sector. P Each quarterly edition contains e r PPPPPeeeeerrrrrsssssooooonnnnnnnnnneeeeelllll in-depth articles on trends, case s o studies, and the latest research n by top human resource scholars n e and industry experts. l MMMMMaaaaannnnnaaaaagggggeeeeemmmmmeeeeennnnnttttt M a n a g e m e n t V ■ The Next Wave of Civil Service Reform o lu m ■ Custom Needs Assessment for Strategic HR Training: The Los Angeles County e 3 Experience 2 N o ■ Practical Issues in the Use of Personality Tests in Police Selection . 4 W ■ The Role of Burnout in the Relationship Between Perceptions of Organizational in Politics and Turnover Intentions t e r 20 ■ Linking Employee Assessments to Succession Planning 0 3 ■ Representation and Policy Outputs: Examining the Linkage Between Passive and Active Representation International Public Management Association ■ Diversity Management: An Exploratory Assessment of Minority Group Representation in for HumanResources State Government 1617 Duke Street Alexandria, Virginia 22314 ■ Newcomer Socialization: The Role of Job Standardization Tel 703-549-7100 Fax 703-684-0948 ■ The Relationship Between Self-Esteem and Job Satisfaction of Personnel in Government www.ipma-hr.org Organizations OOnnlliinnee A Acccceessss n nooww PPrroovviiddeedd w wiitthh a allll p prriinntt ssuubbssccrriippttiioonnss t too PPuubblliicc P Peerrssoonnnneell IP MMaannaaggeemmeenntt!! M SSeeee n nootitcicee f ofolllolowwiningg ccoonntetenntsts p paaggee…… A - H R International Public Management Association for Human Resources PPPPPuuuuubbbbbllllliiiiiccccc Publications Advisory Board PPPPPeeeeerrrrrsssssooooonnnnnnnnnneeeeelllll International Public Management Association for Human Resources MMMMMaaaaannnnnaaaaagggggeeeeemmmmmeeeeennnnnttttt Stephen K Adkison Gary R Hacker Harry C Redd III Career Service Authority City/County US OPM US Merit Systems Protection Brd 2003 Executive Council Denver, CO Alexandria, VA Washington, DC President Carole Alexander Beverly Henderson Albert A Robbert, III Fagan D. Stackhouse, IPMA-CP San Mateo County Ofc of Education City of Athens, Ohio RAND Corporation City of Virginia Beach Redwood City, CA Athens, OH Arlington, VA Virginia Beach, VA President-Elect POSTMASTER: send address changes to Public Personnel Management, Diane Barber Jim D Henderson, IPMA-CP Anna Marie Schuh, Ph.D. Robert Lavigna, IPMA-CP 1617 Duke Street, Alexandria, VA 22314. Rockford Park District City of Lebanon Assistant Professor Rockford, IL Lebanon, TN Chicago, IL CPS Human Resource Services Madison, WI Public Personnel Management(ISSN 0091-0260) is published quar- terly by the International Public Management Association for D S Chauhan, Ph.D. Pan S Kim, Ph.D. Paula M Singer, Ph.D. Past-President Human Resources – United States (IPMA-HR), 1617 Duke Street, Bowling Green State University Yonsei University The Singer Group, Inc. James G. Stratton, IPMA-CP Alexandria, VA 22314 and may not be reproduced in whole or in Bowling Green, OH Wonju, Kangwon, Korea Reisterstown, MD University of Wisconsin - Madison part without written permission from IPMA-HR. Periodicals Madison, WI Postage is paid at Alexandria, VA and additional mailing offices. Karen Coffee, IPMA-CP Soonhee Kim, Ph.D. Jacqueline L Steed, IPMA-CP Stephen C. Benowitz, IPMA-CP USPS Publication Number: 449400 California State Personnel Board Syracuse University Michigan Unemployment Agency Office of Personnel Management Sacramento, CA Syracuse, N.Y. Detroit, MI Washington, DC Subscriptions, Reprints and Claims Carole Cimitile, Ph.D. Douglas M McCabe, Ph.D. Mindy Stooksbury, IPMA-CP, Guido Bertucci Department of Economic and Social Affairs Subscription Cost:Print—$100 one year, domestic and $125 one General Accounting Office Georgetown University School of PHR United Nations year, international; Online Only—$75 for all. All print subscribers Washington, DC Business Maryville City Schools New York, NY to Public Personnel Management receive online access as part of Washington, DC Maryville, TN their subscriptions. Single copies are $20.00 each for IPMA-HR Stephen E Condrey, IPMA-CP Ray Deck members and $25.00 for non-members, plus shipping— University of Georgia Mark McLeod, IPMA-CP Judy R Thimakis Saskatchewan Public Service Commission Regina, Canada limited supply available. You may order single copies of articles Athens, GA City of Akron Salt Lake County Personnel from ingenta, 1-888-263-5720, or browse by article title at Akron, OH Salt Lake City, UT Lynn Hellinger, IPMA-CP www.ingenta.com. For requests to reproduce articles for educa- Margaret Cottrell-Boyd NIAID, NIH tional purposes, Public Personnel Managementis registered with the Cottrell-Boyd Associates Denise S Overstreet Marcia J Tremaine Rockville, MD Copyright Clearance Center, 978-750-8400. All other copyright Ottawa, ON Canada City of Covina Department of the Navy Robert Holmes, IPMA-CP requests must be directed to the Editorial Office at the address Covina, CA Arlington, VA Rhode Island Department of Mental Health below, fax: 703-684-0948 or e-mail: [email protected]. Sheryl A. Dallas Cranston, RI Claims for missing issues will only be accepted for one year from Fulton County Finance Department Marisa W Palkuti Kim Voyle, PhD Oscar B. Jackson, JR., IPMA-CP the publication date of each issue. Atlanta, GA Department of Veterans Affairs Voyle & Voyle Consulting Alexandria, VA Ventura, CA State of Oklahoma Office of Personnel Management Frank P DeCaro, Ph.D. Oklahoma City, OK Article Submissions Palm Beach Atlantic University Alan Pennington Cleon Wiggins, IPMA-CP All correspondence regarding manuscripts should be directed to Melbourne, FL City of Peoria City of Independence PCiatmy o fS Oymlatohneds Kannady, IPMA-CP the Editorial Office at the address below. The “Guidelines for Con- Peoria, IL Independence, MO Olathe, KS tributors” to Public Personnel Managementappears in this issue. Douglas Detling, IPMA-CP City of Medford Jeffrey Rain Kim Wonnell, IPMA-CP Paul D. Kaiser Public Personnel Managementarticles are indexed cumulatively in Medford, OR Rain & Brehm Consulting Group, City of Springfield New York State Department of Civil Service each issue. In addition to paid subscriptions, the publication is Inc. Springfield, IL Albany, NY sent to all IPMA-HR members as a condition of membership. The Robert R Fredlund, IPMA-CP Rockledge, FL Joseph T. Lunt JR., IPMA-CP views expressed in the articles and other contributions are those Public Sector Management City of Shreveport of the authors and may not be construed as reflecting the views Associates Shreveport, LA of the International Public Management Association for Human Sarasota, FL Resources–United States or the editor unless otherwise stated. George Sinnott, IPMA-CP NYS Dept of Civil Service Editorial Office, Public Personnel Management Albany, NY 1617 Duke Street Grady Terrell, IPMA-CP Alexandria, VA 22314 City of Richmond telephone: 703-549-7100 Richmond, VA fax: 703-684-0948 Nona Tobin, IPMA-CP United Way Silicon Valley Copyright © 2003 San Jose, CA Rafael Viscasillas, IPMA-CP Hennepin County Minneapolis, MN Fred M. Weiner, IPMA-CP Caroline Wilson, Editor City of Whittier Whittier, CA Executive Director Neil E. Reichenberg Public Personnel Management Volume 32 No. 4 Winter 2003 Contents The Next Wave of Civil Service Reform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457 Donna D. Beecher Custom Needs Assessment for Strategic HR Training: The Los Angeles County Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .475 Phil Gorman, Bruce McDonald, Richard Moore, Alan Glassman, Lu Takeuchi, and Michael J. Henry Practical Issues in the Use of Personality Tests in Police Selection . . . . . . . . .497 Gerald V. Barrett, Rosanna F. Miguel, Jennifer M. Hurd, Sarah B. Lueke, and James A.Tan The Role of Burnout in the Relationship Between Perceptions of Organizational Politics and Turnover Intentions . . . . . . . . . . . . . . . . . . . . . . . . .519 Ing-Chung Huang, Chih-Hsun Jason Chuang, and Hao-Chieh Lin Linking Employee Assessments to Succession Planning . . . . . . . . . . . . . . . . .533 Soonhee Kim Representation and Policy Outputs: Examining the Linkage Between Passive and Active Representation . . . . . . . . . . . . . . . . . . . . . . . . . . .549 Chon-Kyun Kim Diversity Management: An Exploratory Assessment of Minority Group Representation in State Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .561 Joann Charles Newcomer Socialization: The Role of Job Standardization . . . . . . . . . . . . . . . .579 Tung Liang Hsiung and An Tien Hsieh The Relationship Between Self-Esteem and Job Satisfaction of Personnel in Government Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .591 Hamid Reza Alavi and Mohammad Reza Askaripur Public Personnel Management Online Access now provided with all print subscriptions to Public Personnel Management! Your subscriber ID# is your access number and appears in the upper left corner of your mailing label, above your name. Enter your access number in the “Member ID” and “Password” fields on IPMA-HR’s home page for online access to Public Personnel Management. A subscription form for Public Personnel Management appears on page 602 to pass along to your colleagues! Copyright ©2003 International Public Management Association for Human Resources 1617 Duke Street Alexandria, VA22314 tel: 703-549-7100 fax: 703-684-0948 Internet: www.ipma-hr.org Email: [email protected] Index to Volume 32 – by Title “A Legal Analysis of Breast-Feeding Accommodation Requirements in the Workplace,” Donald J. Petersen and Harvey R. Boller, 32(3), 383 “An Empirical Examination of Inter-Ethnic Stereotypes:Comparing Asian American and African American Employees,” Jackie Gilbert, Norma Carr-Ruffino, John M. Ivancevich, and Millicent Lownes-Jackson, 32(2), 251 “Applying the Theory of Constraints to a Public Safety Hiring Process,”Lloyd J. Taylor III, P.E., Ph.D., Brian J. Moersch, and Geralyn McClure Franklin, Ph.D., 32(3), 367 “Career Mobility and Branding in the Civil Service: An Empirical Study,” Jack K. Ito, 32(1), 1 “Clear Logic and Fuzzy Guidance:A Policy Capturing Study of Merit Raise Decisions,” Lizabeth A. Barclay and Kenneth M. York, 32(2), 287 “Custom Needs Assessment for Strategic HR Training: The Los Angeles County Experience,” Phil Gorman, Bruce McDonald, Richard Moore, Alan Glassman, Lu Takeuchi, and Michael J. Henry, 32(4), 475 “Diversity in Religious Practice: Implications of Islamic Values in the Public Workplace,” Carolyn Ball, Ph.D. and Akhlaque Haque, Ph.D., 32(3), 315 “Diversity Management: An Exploratory Assessment of Minority Group Representation in State Government,” Joann Charles, 32(4), 561 “Employee Perceptions of Leadership and Performance Management in the Botswana Public Service,” Kempe Ronald Hope, Sr., 32(2), 301 “Employee Performance Appraisal System Participation: A Technique that Works,” Gary E. Roberts, 32(1), 89 “Employee-Proposed Discipline:How Well is it Working?,” Karen N. King, Ph.D. and Denise E. Wilcox, 32(2), 197 “Examining the Implementation of Affirmative Action in Law Enforcement,”Dr. Rhonda Y.W. Allen, 32(3), 411 “Executive Selection in a Government Agency:An Analysis of the Department of the Navy’s Senior Executive Service Selection Process,”Mark H. Jordan, Ph.D. and Mike Schraeder, Ph.D., 32(3), 355 “Exit Surveys as Assessments of Organizational Ethicality,”Robert A. Giacalone, Ph.D., Carole L. Jurkiewicz, Ph.D., and Stephen B. Knouse, Ph.D., 32(3), 397 ‘Hands up’: Mentoring in the New Zealand Public Service,” Gambhir Bhatta and Sally Washington, 32(2), 211 “Interrater Reliability in Job Analysis:Differences in Strategy and Perspective,” Kristin O. Prien, Erich P. Prien, and William Wooten, 32(1), 125 “Job and Work Evaluation:A Literature Review,” Robert L. Heneman, 32(1), 47 “Linking Employee Assessments to Succession Planning,” Soonhee Kim, Ph.D. , 32(4), 533 “Municipal Government Part-Time Employee Benefits Practices,”Gary E. Roberts, 32(3), 435 Index to Volume 32 – by Title (continued) “Newcomer Socialization: The Role of Job Standardization,” Tung Liang Hsiung, Ph.D., and An Tien Hsieh, Ph.D., 32(4), 579 “Personal Value Systems and Decision-Making Styles of Public Managers,” Patrick E. Connor, Ph.D. and Boris W. Becker, Ph.D., 32(1), 155 “Personalities at Work:Understanding and Managing Human Nature on the Job,”Laurence Miller, Ph.D., 32(3), 419 “Personality of Law Enforcement Officials:A Comparison of Law Enforcement Officials’ Personality Profiles Based on Size of Community,” Michael A. Surrette, Ph.D., Joseph M. Ebert, Michael A. Willis, and Tara M. Smallidge, 32(2), 279 “Practical Issues in the Use of Personality Tests in Police Selection.” Gerald V. Barrett, Rosanna F. Miguel, Jennifer M. Hurd, Sarah B. Lueke, and James A. Tan, 32(4), 497 “Procedural Due Process and Procedural Justice in the Workplace: A Comparison and Analysis,” Richard A. Posthuma, 32(2), 181 “Public Safety Assessment Centers:A Steward’s Perspective,” Cam Caldwell, Melissa L. Gruys, Ph.D., and George C. Thornton III, Ph.D., 32(2), 229 “Redefining State Government Leadership and Management Development:A Process for Competency-Based Development,” Sharon S. Naquin and Elwood F. Holton III, 32(1), 23 “Representation and Policy Outputs: Examining the Linkage Between Passive and Active Representation,” Chon-Kyun Kim, 32(4), 549 “Ten Classic Assessment Center Errors:Challenges to Selection Validity,” Cam Caldwell, George C. Thornton III, Ph.D., and Melissa L. Gruys, Ph.D., 32(1), 73 “The ADA and Disability Accommodations,” Suzanne M. Crampton, Ph.D. and John W. Hodge, Ed.D., 32(1), 143 “The Changing Face of Georgia’s Merit System:Results from an Employee Attitude Survey in the Georgia Department of Juvenile Justice,” Charles W. Gossett, 32(2), 267 “The FLSA and Overtime Pay,”Suzanne M.Crampton, Pd.D., John W. Hodge, Ed.D.,and Jitendra M. Mishra, Ph.D., 32(3), 331 “The International Civil Service: Historical Development and Potential for the 21st Century,” Udoh Elijah Udom, 32(1), 99 “The Next Wave of Civil Service Reform,” Donna D. Beecher, 32(4), 457 “The Relationship Between Self-Esteem and Job Satisfaction of Personnel in Government Organizations,” Hamid Reza Alavi and Mohammad Reza Askaripur, 32(4), 591 “The Role of Burnout in the Relationship Between Perceptions of Organizational Politics and Turnover Intentions,” Ing-Chung Huang, Chih-Hsun Jason Chuang, and Hao-Chieh Lin, 32(4), 519 Index to Volume 32 – by Author Mohammad Reza Askaripur, 32(4), 591 John M. Ivancevich, 32(2), 251 Hamid Reza Alavi, 32(4), 591 Mark H. Jordan, Ph.D., 32(3), 355 Rhonda Y.W. Allen, 32(3), 411 Carole L. Jurkiewicz, Ph.D., 32(3), 397 Carolyn Ball, Ph.D., 32(3), 315 Chon-Kyun Kim, 32(4), 549 Lizabeth A. Barclay, 32(2), 287 Soonhee Kim, 32(4), 533 Gerald V. Barrett, 32(4), 497 Karen N. King, Ph.D., 32(2), 197 Boris W. Becker, Ph.D., 32(1), 155 Stephen B. Knouse, Ph.D., 32(3), 397 Donna D. Beecher, 32(4), 457 Hao-Chieh Lin, 32(4), 519 Gambhir Bhatta, 32(2), 211 Millicent Lownes-Jackson, 32(2), 251 Harvey R. Boller, 32(3), 383 Sarah B. Lueke,32(4), 497 Cam Caldwell, 32(1), 73, 32(2), 229 Bruce McDonald, 32(4), 475 Norma Carr-Ruffino, 32(2), 251 Rosanna F. Miguel,32(4), 497 Joann Charles, 32(4), 561 Laurence Miller, PhD, 32(3), 419 Chih-Hsun Jason Chuang,32(4), 519 Jitendra M. Mishra, 32(3), 331 Patrick E. Connor, Ph.D., 32(1), 155 Brian J. Moersch, 32(3), 367 Suzanne M. Crampton, Ph.D., 32(1), 143, Richard Moore, 32(4), 475 32(3), 331 Sharon S. Naquin, 32(1), 23 Joseph M. Ebert, 32(2), 279 Donald J. Petersen, 32(3), 383 Geralyn McClure Franklin, Ph.D., 32(3), 367 Richard A. Posthuma, 32(2), 181 Robert A. Giacalone, Ph.D., 32(3), 397 Erich P. Prien, 32(1), 125 Jackie Gilbert, 32(2), 251 Kristin O. Prien, 32(1), 125 Alan Glassman,32(4), 475 Gary E. Roberts, 32(1), 89, 32(3), 435 Phil Gorman, 32(4), 475 Mike Schraeder, Ph.D., 32(3), 355 Charles W. Gossett, 32(2), 267 Tara M. Smallidge, 32(2), 279 Melissa L. Gruys,Ph.D., 32(1), 73, 32(2), 229 Michael A. Surrette, Ph.D., 32(2), 279 Akhlaque Haque, Ph.D., 32(3), 315 Lu Takeuchi,32(4), 475 Robert L. Heneman, 32(1), 47 James A. Tan, 32(4), 497 Michael J. Henry, 32(4), 475 Lloyd J. Taylor III, P.E., Ph.D., 32(3), 367 John W. Hodge, Ed.D., 32(1), 143, 32(3), 331 George C. Thornton III, Ph.D., 32(1), 73, Elwood F. Holton III, 32(1), 23 32(2), 229 Kempe Ronald Hope, Sr., 32(2), 301 Udoh Elijah Udom, 32(1), 99 An Tien Hsieh, 32(4), 579 Sally Washington, 32(2), 211 Tung Liang Hsiung, 32(4), 579 Denise E. Wilcox, 32(2), 197 Ing-Chung Huang, 32(4), 519 Michael A. Willis, 32(2), 279 Jennifer M. Hurd,32(4), 497 William Wooten, 32(1), 125 Jack K. Ito, 32(1), 1 Kenneth M. York, 32(2), 287 Guidelines for Contributors As a leading journal in public sector human resources, 7. The essential contents of the manuscript should be Public Personnel Management particularly encourages summarized in a single-paragraph abstract on a separate manuscripts from a practitioners perspective, as well as sheet following the cover page. The title of the article submissions on emerging national and international should appear again above the abstract, without the trends in public personnel management. Articles in author’s name, as a means of identification. Manuscripts response to previously published manuscripts are also are circulated for review without identifying the author. welcome. 8. The title of the article should appear again on the first 1. Public Personnel Management, the journal of the text page of the manuscript, without the author’s name, International Public Management Association for Human as a means of identification. Resources, encourages contributions on all aspects of 9. All tables, photographs, maps, charts and diagrams personnel management in the public sector. Manuscripts should be referred to as “Figures” or “Tables” and should for publication should be sent to the editor. Authors are be presented either in position or at the end of the strongly advised to consult one or more recent issues of manuscript. All tables, charts and diagrams should also the journal before submitting manuscripts for publication. appear on the diskette. They should be numbered 2. Manuscripts are subject to a blind review process. consecutively (in arabic numerals) as they appear in the Reviewers submit their recommendations as to text and should have informative titles. Their positions in acceptance, revision or rejection. In the cases of revision the manuscript should be indicated if presented at the or rejection, the unidentified reviewers comments will be end of the article. sent to the author. 10. Public Personnel Managementdoes not accept 3. Contributions should be accompanied by a statement manuscripts that use the author/date style of references. that if accepted for publication in Public Personnel Reference should be presented as endnotes and be Management, they will not be published elsewhere numbered consecutively in superscript. All notes should without the agreement of the editor. be presented in a separate, double-spaced listing at the end of the article in both the paper copy and diskette 4. Articles are accepted for publication on the versions of the manuscript. NOTE: If you are understanding that they are subject to editorial revision automatically coding your endnotes using the feature and that the right of publication in any form or language included with your word processor, the notes (numbered is reserved by the association. and in order) must be submitted in a separatefile along 5. Manuscripts should be in English. Submit five copies with your article. of the manuscript. If less than five are submitted, you will 11. Because of the difficulties of scheduling and be requested to send the additional copies. Manuscript transmission delays, proofs of articles accepted for copies must be double-spaced throughout, and publication cannot be sent to authors. submitted on 81/” x 11” white paper, single sided. Pages 2 must be numbered consecutively. Manuscripts must also 12. Articles may be reproduced for internal, non- be submitted on a diskette at the time of submission in commercial use without authorization, provided the either a Microsoft Word, WordPerfect or ASCII/DOS text source is identified. Requests for permission to publish, format. All diskettes must be PC-readable. Authors reproduce, or translate articles should be made to the should keep an original of the manuscript. Manuscripts editor. may also be submitted via e-mail to cwilson@ipma- 13. Public Personnel Managementwill also publish hr.org. E-mail submissions must be sent as “attached” appropriate book reviews. Reviews should be between files with the attached file in either Microsoft Word, 500 and 1,000 words in length and the reviewer’s full WordPerfect or ASCI/DOS text format. name and identification should be provided. 6. Place the title of the manuscript, the author’s name, address, telephone number, e-mail address (required) and a biographical sketch of no more than 50 words on Send articles to: a separate cover page—please DO NOT send complete resumes for a biographical sketch. In the case of co- Editorial Office authors, respective addresses, telephone numbers, Public Personnel Management e-mail addresses, and biographical sketches should be clearly indicated, as well as the author who is to receive 1617 Duke Street correspondence (primary author). Please notify the Alexandria, VA 22314 editor of any change of address that occurs while a paper is under review, or in the process of publication. E-mail: [email protected] Q:What happens when 15 public sector HR professionals get together? A: The best training available on emerging classification/compensation concepts and change initiatives! When an agency has a minimum of 15 individuals who want to participate in IPMA-HR’s premier public sector compensation and benefits seminars, it can take advantage of the opportunity to become a seminar sponsor! Choose from the following seminar topics: (cid:1) New Strategies and Applications for Public (cid:1) Variable Pay Plans and Team-Based Pay Sector Compensation Strategies (cid:1) Public Sector Benefits: Understanding and (cid:1) Managing Classification/Compensation in a Communicating with Policymakers Broadbanding Environment (cid:1) Performance Based Pay and Performance (cid:1) Skill and Competency-Based Pay Delivery Management Systems Sponsoring a seminar is easy:IPMA-HR provides the course materials and faculty instruction, the agency takes care of the logistics! For more information on how your agency can sponsor a seminar, contact: International Public Management Association for Human Resources 1617 Duke Street, Alexandria, VA 22314 tel: 703-549-7100 (cid:2) fax: 703-684-0948 email: [email protected] (cid:2) web: www.ipma-hr.org

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POSTMASTER: send address changes to Public Personnel Management, . “Executive Selection in a Government Agency: An Analysis of the Department of the Navy's .. whether the agency uses numerical or categorical ratings.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.