The page range of each issue is as follows: Identifying and Analyzing User Needs, (1) Jan./Feb., 41:1-68 41:115-16 (2) Mar./Apr., 41:69-120 PUBLIC Library Evaluation, 41:115-16 (3) May./June, 41:121-80 Library Service to Spanish-Speaking Pa- (4) July/Aug., 41:181-232 LIBRARIES trons, 41:55 (5) Sept./Oct., 41:233-96 Library Services to Latinos, 41:57 (6) Nov./Dec., 41:297-356 INDEX TO Literacy and Libraries, 41:174-75 Managing and Analyzing Your Collection, A VOLUME 41 41:290 Managing Young Adult Services, 41:345 Abernathy, Karling Clymer 2002 Multimedia Storytimes, 41:230 Union and Management at the Rapid City The New Books Kids Like, 41:230 Public Library (“Perspectives”), 41:139 New Technologies and Reference Services, PREPARED BY ADVOCACY 41:56-57 JANET RUSSELL Help for the Advocacy-Impaired Librarian: Promoting a Global Community through A Bibliography of Resources on Library Multicultural Children’s Literature, Advocacy, 41:158-65 41:116 AFGHANISTAN Bernfeld, Betsy Protecting Library Staff, Users, Collec- Afghanistan, 1968 (“Perspectives”), 41:27 Terrorism and the American Library Card tions, and Facilities, 41:344 AFRICAN-AMERICAN STUDIES (“InterViews”), 41:261, 264 The Responsive Public Library, 41:290-91 Historic African-American Research Bertot, John Carlo, Charles R. McClure, and Sorting Out the Web: Approaches to Sub- Library and Cultural Center Opens Joe Ryan ject Access, 41:344 (“Tales”), 41:246 Impact of External Technology Funding Storycraft, 41:292 Alessio, Amy Programs for Public Libraries: A Study Teaching Banned Books, 41:174 Community Teen NETwork (“Perspec- of LSTA, E-Rate, Gates, and Others, Teens. library, 41:345 tives”), 41:196-97 41:166-71 U.S. Government on the Web, 41:175 ANNIVERSARIES BIRMINGHAM PUBLIC LIBRARY (Ala.) Vote Yes for Libraries, 41:56 Fifty Stories for Fifty Years (“Tales”), 41: Sit, Stay, READ (“Tales”), 41:134 Web-Based Instruction, 41:290 247 Blount, Patti BOOK SEARCHING Antell, Karen E. See Van Fleet, Connie Double Your Fun with a Combination Finding That Elusive Book (“Internet ARAPAHOE LIBRARY DISTRICT (Colo.) Public—High School Library (“Perspec- Spotlight”), 41:322-23 May We Have Your E-mail Address? tives”), 41:254—-55 Book Talk (column) (“Tales”), 41:134 BLUNT, JUDY Dealing with Fantasy: An Interview with AUDIO-BOOKS The Landscape of My Life: An Interview Patricia C. Wrede, 41:93-96 Reading for a Living: Life as an Audio- with Judy Blunt (“Book Talk”), I Graduated from the Library: An Inter- Book Narrator (“InterViews”), 41:202-4 view with Ray Bradbury, 41:319-21 41:317-18 BOOK CLUBS 1 Own More Library Cards Than Credit Auld, Hampton Book Clubs Are Alive and Well in the Cards: An Interview with Paul Dickson, The Benefits and Deficiencies of Unions in Greater Cleveland Area (“Verso”), 41:262-64 Public Libraries (“Perspectives”), 41: 41:190-92 “I’m Afraid of Librarians”: An Interview 135-42 LeRoy Collins Leon County Public Library with Andrei Codrescu, 41:36-—37 Combined School—Public Library Facili- FAN Club (“Tales”), 41:82 The Landscape of My Life: An Interview ties: Opinions, Case Studies and Ques- New “Gab Bags” Program Brings Books with Judy Blunt, 41:202-4 tions to Consider (“Perspectives”), Part to Reading Groups (“Tales”), 41:194 Stepping into Other Lives, Other Times: 1 41:248-55, Part 2 41:310-16 You Just Don’t Listen! Mother-Daughter An Interview with Jeanette Ingold, Public Libraries in the Developing World Book Groups Fit the Bill (“Perspec- 41:143-45 (“Perspectives”), 41:25-33 tives”), 41:198-99 BOOKDROPS AUSTIN PUBLIC LIBRARY (Tex.) BOOK REVIEWS, 41:55-57, 115-16, 174- Williamsburg Regional Library’s First Off- Austin Public Library Star Cards Featured 75, 230, 290-92, 344-45 Site Bookdrop (“Tales”), 41:83 on Local Buses (“Tales”), 41:83 Book Repair, 41:55~56 BOULDER PUBLIC LIBRARY (Colo.) AUTHORS. See Book Talk (column) Booktalks Plus, 41:116 A Blast from the Past [spelling bee] Copyright in Cyberspace, 41:174 (“Tales”), 41:193 Developing an Outstanding Collection, Boyce, Bert R. See Boyce, Judith I. B 41:291 Boyce, Judith I., and Bert R. Boyce BALTIMORE COUNTY PUBLIC LIBRARY Do It Right! Best Practices for Serving A Reexamination of Shelf Organization (Md.) Young Adults in School and Public for Children’s Books, 41:280-83 Library Provides Translation Service for Libraries, 41:345 BRADBURY, RAY Customers (“Tales”), 41:82 Exploding the Myths: The Truth about I Graduated from the Library: An Inter- Services for Homeless Listed on Updated Teenagers and Reading, 41:115 view with Ray Bradbury (“Book Talk”), “Street Card” (“Tales”), 41:193 Health Care Resources on the Internet, 41:319-21 Bauer, William 41:55 Braustein, Susan Micronesia (Palau), 1994-96 (“Perspec- A History of Information Storage and Thoughts on Unions in Public Libraries tives”), 41:29 Retrieval, 41:344-45 (“Perspectives”), 41:138-39 SE PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 349 BROOKLYN PUBLIC LIBRARY (N.Y.) CHILDREN’S PROGRAMS COMPUTERS Brooklyn PL and Pratt Institute Offer Dinosaur Days at Los Angeles Public Lending Laptops at the Vineland Public Course on Urban Public Libraries Library (“Tales”), 41:193 Library, 41:328-30 (“Tales”), 41:309 Give-a-Kid-a-Book Campaign (“Tales”), CONFERENCES BROWARD COUNTY LIBRARY (Fla.) 41:309 PLA Answers Common Conference Ques- Historic African-American Research CHILDREN’S SERVICES tions, 41:53, 57 Library and Cultural Center Opens Partnership Unites Library and Schools CONFIDENTIALITY (“Tales”), 41:246 (“Tales”), 41:309 Terrorism and the American Library Card BROWN COUNTY LIBRARY (Wisc.) A Reexamination of Shelf Organization (“InterViews”), 41:261, 264 Give-a-Kid-a-Book Campaign (“Tales”), for Children’s Books, 41:280-83 CONTINUING EDUCATION 41:309 CHINA, NATIONAL LIBRARY OF Chicago Public Library’s 2002 Scholars in BROWNSVILLE PUBLIC LIBRARY (Tex.) Second China/U.S. Conference on Residence (“Tales”), 41:23 The VIA Connection (“Verso”), Libraries 2001 (“Tales”), 41:24 Digital Librarian’s Professional Reading 41:131-32 Christopherson, Dan Shelf (“Tech Talk”), 41:207-8 Bryan, Robin What One Community Says about Joint Library Staff Habla Espanol (“Tales”), Brarydog.net: A Homework Assistance Use (“Perspectives”), 41:249-50 41:193 Portal for Students, 41:101-3 CIRCULATION SERVICES COUNTING ON RESULTS PROJECT Budd, John M., and Cynthia Wyatt Buffalo and Erie County PL Introduces Time to Tell the Whole Story: Outcome- “Do You Have Any Books On...” An Cardless Borrowing (“Tales”), Based Evaluation and the Counting on 41:133-34 Results Project, 41:222-28 Examination of Public Library Hold- Lending Laptops at the Vineland Public Who’s Doing What: Outcome-Based Eval- ings, 41:107-12 Library, 41:328-30 uation and Demographics in the Count- BUFFALO AND ERIE COUNTY PUBLIC May We Have Your E-mail Address? ing on Results Project, 41:271-79 LIBRARY (N.Y.) (“Tales”), 41:134 Covell, Judy Buffalo and Erie County PL Introduces Claerbout, Diane Timberland’s Big Adventure (“Perspec- Cardless Borrowing (“Tales”), Jalisco Province, Mexico, 1999 (“Perspec- tives”), 41:251-54 41:133-34 tives”), 41:30-31 Cozzens, Susan E. Mark Twain Short Story Film Rights Sold CLINTON-MACOMB PUBLIC LIBRARY Book Clubs Are Alive and Well in the (“Tales”), 41:82 (Mich.) Greater Cleveland Area (“Verso”), By the Book (column), 41:55-57, 115-16, A Young Adult Team, Teen Advisory 41:190-92 174-75, 230, 290-92, 344-45 Council, and Media Specialists: Collab- CREDIT CARDS oration in a Community (“Perspec- Say “Charge It” at the Library (“Tales”), Cc tives”), 41:197-98 41:83 CODRESCU, ANDREI CULTURAL INSTITUTIONS CABLE-ACCESS TELEVISION “I’m Afraid of Librarians”: An Interview A Community Mind, 41:284-88 Check It Out! Put Your Library in the with Andrei Codrescu (“Book Talk”), CUSTOMER SERVICE Spotlight! (“Tales”), 41:133 41:36-37 Inspiring Phenomenal Customer Service: Carr, David Cohen, Steven M. Techniques to Sway the Most Reluctant A Community Mind, 41:284-88 Archiving and Preserving September 11 Staff Members (“Verso”), 41:306-7 Carroll, Holly, and Linda Klancher (“Internet Spotlight”), 41:205-6 Labor Unions in Public Libraries: A Per- Finding That Elusive Book (“Internet spective from Both Sides of the Issue D Spotlight”), 41:322-23 (“Perspectives”), 41:138 International Library Travels (“Internet Dalrymple, Connie Casey, James B. Spotlight”), 41:38, 40 Help for the Advocacy-Impaired Librarian: Beware of What You Wish For! (“Perspec- Online Maps and Driving Directions A Bibliography of Resources on Library tives”), 41:137-38 (“Internet Spotlight”), 41:146 Advocacy, 41:158-65 The Devil Is in the Details (“Perspec- Psst ... Did You Hear? Urban Legends and Daly, Kathleen Evans tives”), 41:252-53 Hoaxes (“Internet Spotlight”), 41:97-98 A Better Way of Bargaining (“Perspec- CATALOGING AND CLASSIFICATION Search Engine Update (“Internet Spot- tives”), 41:135-36 A Library across Two Continents light”), 41:265-66 DANBURY PUBLIC LIBRARY (Conn.) (“Verso”), 41:18-19 COLLECTION DEVELOPMENT Danbury Library Promotes Pajama Party! CERTIFIED PUBLIC LIBRARY ADMINIS- “Do You Have Any Books On...” An (“Tales”), 41:134 TRATOR PROGRAM Examination of Public Library Hold- DICKSON, PAUL Why Certification?, 41:343, 348 ings, 41:107-12 I Own More Library Cards Than Credit CHARLOTTE AND MECKLENBURG COLLECTION MANAGEMENT Cards: An Interview with Paul Dickson COUNTY PUBLIC LIBRARY (N.C.) A Reexamination of Shelf Organization (“Book Talk”), 41:262-64 Brarydog.net: A Homework Assistance for Children’s Books, 41:280-83 Dickter, Laurence S. Portal for Students, 41:101-3 Robot Created to Increase Access to Off- Empowering Library Workers through CHICAGO PUBLIC LIBRARY Site Library Materials (“Tales”), 41:309 Collective Bargaining (“Perspectives”), Chicago Public Library’s 2002 Scholars in Weed It and Weep (“Editor’s Note”), 41:141-42 Residence (“Tales”), 41:23 41:304-5 DISABLED PATRONS CHILDREN’S LITERATURE COMMUNITY INVOLVEMENT Industrial Design Students Compete to Beginning Readers and the Public Library Piles of Paper (“From the President”), Develop Talking Book Machine (“Verso”), 41:129-30 41:189 (“Tales”), 41:194 ee PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 350 NLS Welcomes Visiting Fellows from Rus- Networking Is the Key Word in Finnish H sia and Eastern Europe (“Tales”), 41:23 Public Libraries, 41:45-47 Haavisto, Tuula Dixon, Joyce K. FLEMING COMMUNITY LIBRARY (Colo.) Networking Is the Key Word in Finnish Beginning Readers and the Public Library Joint School-Public Libraries: Challenges Public Libraries, 41:45-47 (“Verso”), 41:129-30 and Opportunities (“Perspectives”), Hagloch, Susan B. Dowling, Brendan 41:312-14 Personnel Management (“Perspectives”), I Graduated from the Library: An Inter- FLINT PUBLIC LIBRARY (Mich.) 41:84 view with Ray Bradbury (“Book Talk”), Storytelling: The Universal Language Hale, Judith 41:319-21 (“Verso”), 41:21-22 Why Certification?, 41:343, 348 DURAND COMMUNITY LIBRARY (Wisc.) Ford, Barbara J. HANNIBAL PUBLIC LIBRARY (Mo.) Double Your Fun with a Combination International Public Librarianship, 41:12 Grow Your Own [Young Adult Services] Public—High School Library (“Perspec- From the President (column) (“Perspectives”), 41:198-99 tives”), 41:254-55 Change to Survive [Pinder], 41:305 Harrington, Judy Libraries for Life: Democracy, Diversity, The Three Cs of a Successful Joint Library Delivery [Garvey], 41:15 E Project (“Perspectives”), 41:314 Piles of Paper [Pinder], 41:189 Hartman, Rochelle EAST BRUNSWICK PUBLIC LIBRARY PLA Plans for the Future [Garvey], 41:77 Excuse Me Miss, Your Roots Are Show- (NJ.) A Successful Conference? [Pinder], 41:239 ing: An Apologia for Working in One’s Library Cards Make the Best Gifts—and A Year in Review [Garvey], 41:127 Hometown Library (“InterViews”), Holiday Decorations (“Tales”), FUNDING SOURCES 41:91-92 41:308-9 Donated Supplies for Libraries (“Tales”), “I’m Afraid of Librarians”: An Interview ECUADOR 41:193-94 with Andrei Codrescu (“Book Talk”), Ecuador, 1997-99 (“Perspectives”), Impact of External Technology Funding 41:36-37 41:29-30 Programs for Public Libraries: A Study Hedgecock, Jerry. See Garcia, Joe Editor’s Note (column) of LSTA, E-Rate, Gates, and Others, Heller, Johnny A Celebration of Public Librarianship, 41:166-71 Reading for a Living: Life as an Audio- 41:76, 80 FUND-RAISING Book Narrator (“InterViews”), Doing Right by Our Teenagers, 41:188, Librarians, Raffles, and Harleys, Oh My! 41:317-18 192 (“Tales”), 41:246-47 Hermann, Janie Libraries Promote International Under- On Wishing That I Had Learned That I standing, 41:14 G Was Destined to Be a Public Librarians Status and Salaries, 41:126, 128 (“Perspectives”), 41:84-85 Weed It and Weep, 41:304-5 Garcia, Joe, and Jerry Hedgecock HERRERA, LUIS Why Do You Love Your Job?, 41:238, The VIA Connection (“Verso”), Herrera Elected PLA President-Elect 245 41:131-32 (“News”), 41:289 EGYPT LAKE PARTNERSHIP LIBRARY Garvey, Toni HIGHLAND PARKS BRANCH LIBRARY (Tampa, Fla.) Libraries for Life: Democracy, Diversity, (Minn.) “Is This a Real Library?” (“Perspectives”), Delivery (“From the President”), 41:15 My Mother Had One Like That! 41:311-12 PLA Plans for the Future (“From the Presi- (“Tales”), 41:134 ELIZABETH PUBLIC LIBRARY (N.].) dent”), 41:77 Hill, Nanci Milone Young Adults and Community Service @ A Year in Review (“From the President”), You Just Don’t Listen! Mother-Daughter the Library (“Perspectives”), 41:195-96 41:127 Book Groups Fit the Bill (“Perspec- Elsner, Edward J. GATES FOUNDATION tives”), 41:198-99 The Evolution of PLA’s Planning Model, Gates Foundation Awards Helsinki City Hilyard, Nann Blaine 41:209-15 Library with First Annual Access to Assets and Outcomes: New Directions in EVALUATION OF LIBRARY SERVICES Learning Award (“Tales”), 41:24 Young Adult Services in Public Libraries Time to Tell the Whole Story: Outcome- The Gates Foundation Gifts (“Tech Talk”), (“Perspectives”), 41:195-99 Based Evaluation and the Counting on 41:38-39 What We Wish They’d Taught Us in Results Project, 41:222-28 GIFTS AND EXCHANGES Library School (“Perspectives”), Who’s Doing What: Outcome-Based Eval- Think Twice before You Donate 41:84-90 uation and Demographics in the Count- (“Verso”), 41:20 HOMELESS PATRONS ing on Results Project, 41:271-79 Gloria Creed-Dikeogu Services for Homeless Listed on Updated EXHIBITS South Africa, 1960s—1990s (“Perspec- “Street Card” (“Tales”), 41:193 Library Cards Make the Best Gifts—and tives”), 41:25-27 The Value of a Library Card to a Home- Holiday Decorations (“Tales”), Gordon, Holly Kendall less Person (“InterViews”), 41:200-201 41:308-9 Swaziland, 1983-86 (“Perspectives”), HOMEWORK HELP Library Staff Shows off Its Talents 41:28 Brarydog.net: A Homework Assistance (“Tales”), 41:83 GRANTS Portal for Students, 41:101-3 $3.8 Million Carnegie Grants Aid Six HOWARD COUNTY LIBRARY (Md.) South African PLs (“Tales”), 41:23-24 Partnership Unites Library and Schools Gates Foundation Awards Helsinki City (“Tales”), 41:309 FINLAND Library with First Annual Access to Hughes, Kathleen Gates Foundation Awards Helsinki City Learning Award (“Tales”), 41:24 News from PLA, 41:113-14, 172, 229, Library with First Annual Access to The Gates Foundation Gifts (“Tech Talk”), 289, 292, 343-48 Learning Award (“Tales”), 41:24 41:38-39 See Spot Read, 41:328-30 PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 351 Hull, Peggy J LEGISLATION Taiz, Yemen, 1977-79 (“Perspectives”), Help for the Advocacy-Impaired Librarian: JEFFERSON COUNTY PUBLIC LIBRARY 41:27-28 A Bibliography of Resources on Library (Colo.) Hunt, Carey, and Johanna Tufion Body Painting at Jeffco Libraries (“Tales”), Advocacy, 41:158-65 LEROY COLLINS LEON COUNTY PUB- Partnerships: The Wave of Today (“Per- 41:83 LIC LIBRARY (Fla.) spectives”), 41:315-16 Fifty Stories for Fifty Years (“Tales”), LeRoy Collins Leon County Public Library 41:247 FAN Club (“Tales”), 41:82 Get It in Writing! (“Perspectives”), 41: LIBRARIANSHIP 248-49 Excuse Me Miss, Your Roots Are Show- INGOLD, JEANETTE Home Exchange (“Tales”), 41:24 ing: An Apologia for Working in One’s Stepping into Other Lives, Other Times: Inspired Programs at Jeffco Libraries Hometown Library (“InterViews”), An Interview with Jeanette Ingold (“Tales”), 41:308 41:91-92 (“Book Talk”), 41:143-45 What One Community Says about Joint A Tale of Two Libraries (“Verso”), Instructions to Authors, 41:62-63 Use (“Perspectives”), 41:249-50 41:243-44 INTERLIBRARY COOPERATION JOHNS HOPKINS UNIVERSITY What We Wish They’d Taught Us in Li- The VIA Connection (“Verso”), Robot Created to Increase Access to Off- brary School (“Perspectives”), 41:84-90 41:131-32 Site Library Materials (“Tales”), 41:309 Why Do You Love Your Job? (“Editor’s INTERNATIONAL EXCHANGES Johnson, Cameron Note”), 41:238, 245 International Experiences at the Queens Professionalism, Not Paternalism (“Per- LIBRARY BUILDINGS Borough Public Library, 41:41-43 spectives”), 41:139-40 Curtain Up! (“Tales”), 41:82-83 Johnson, Carol French Huff and Puff All You Want (“Tales”), INTERNATIONAL FEDERATION OF Union Staff and Customer Service: Do 41:246 LIBRARY ASSOCIATIONS AND INSTI- They Collide? (“Perspectives”), Toast to Wildlife at Library Tea Party TUTIONS 41:136-37 (“Tales”), 41:133 An Up-Close and Personal View of IFLA Johnson, Suzanne LIBRARY CARDS (“Verso”), 41:17, 19 Afghanistan, 1968 (“Perspectives”), 41:27 Austin Public Library Star Cards Featured INTERNATIONAL LIBRARIES JOINT-USE LIBRARIES on Local Buses (“Tales”), 41:83 International Public Librarianship, 41:12 Combined School-Public Library Facili- Library Cards Make the Best Gifts—and Public Libraries in the Developing World ties: Opinions, Case Studies, and Ques- Holiday Decorations (“Tales”), (“Perspectives”), 41:25-33 tions to Consider (“Perspectives”), Part 41:308-9 INTERNET ACCESS 1 41:248--55, Part 2 41:310-16 The Value of a Library Card to a Home- The VIA Connection (“Verso”), Jones, Patrick less Person (“InterViews”), 41:200-201 41:131-32 Assets and Outcomes: New Directions in LIBRARY EDUCATION INTERNET REFERENCE Young Adult Services in Public Libraries Brooklyn PL and Pratt Institute Offer Perfecting Pathfinders for the Web (“Tech (“Perspectives”), 41:195-99 Course on Urban Public Libraries Talk”), 41:99-100 (“Tales”), 41:309 Internet Spotlight (column) What We Wish They’d Taught Us in K Library School (“Perspectives”), Archiving and Preserving September 11, 41:84-90 41:205-6 KANAWHA COUNTY PUBLIC LIBRARY LIBRARY FEES Finding That Elusive Book, 41:322-23 (W.Va.) Say “Charge It” at the Library (“Tales”), International Library Travels, 41:38, 40 Electronic Library Kiosk the First in West 41:83 Online Maps and Driving Directions, Virginia (“Tales”), 41:308 LIBRARY INSTRUCTION 41:146 Keefer, Chloe Creating CyberSeniors: Older Adult Learn- Psst ... Did You Hear? Urban Legends and South Africa, 2000 (“Perspectives”), 41: ing and Its Implications for Computer Hoaxes, 41:97-98 31-32 Training, 41:149-55 KIOSKS Search Engine Update, 41:265-66 Lisker, Peter Electronic Library Kiosk the First in West InterViews (column) Inspiring Phenomenal Customer Service: Virginia (“Tales”), 41:308 Excuse Me Miss, Your Roots Are Show- Techniques to Sway the Most Reluctant Klancher, Linda. See Carroll, Holly ing: An Apologia for Working in One’s Staff Members (“Verso”), 41:306-7 Kotch, Marianne Hometown Library, 41:91-92 LITERACY Reading for a Living: Life as an Audio- Using the New Planning for Results Beginning Readers and the Public Library Book Narrator, 41:317-18 Process to Create Local Standards of (“Verso”), 41:129-30 Library Service, 41:216-19 See Spot Read, 41:328-30 Terrorism and the American Library Card, Sit, Stay, READ (“Tales”), 41:134 41:261, 264 LOBBYING The Value of a Library Card to a Home- Postcard Campaign 2002 (“Tales”), less Person, 41:200-201 Lamberson, Sharon 41:247 Youth Development and Libraries: A Con- Grow Your Own [Young Adult Services] Logan, Rochelle. See Steffen, Nicolle versation with Karen Pittman, (“Perspectives”), 41:198-99 LOS ANGELES PUBLIC LIBRARY 41:256-60 Lance, Keith Curry. See Steffen, Nicolle Dinosaur Days at Los Angeles Public IOWA CITY PUBLIC LIBRARY (Iowa) Lawry, Beth A. Library (“Tales”), 41:193 Say “Charge It” at the Library (“Tales”), The Value of a Library Card to a Home- Lyon, Kate 41:83 less Person (“InterViews”), 41:200-201 Tips and Tricks (“Perspectives”), 41:85-86 —r—<——— rr PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 352 M Nesting, Vicki Combined School-Public Library Facili- New Product News, 41:59-61, 117-18, ties: Opinions, Case Studies and Ques- MANAGEMENT 178-79, 231-32, 293-94, 346-47 tions to Consider, Part 1 41:248-55, Benefits of Using an Unchanging Agenda NEW ORLEANS PUBLIC LIBRARY (La.) Part 2 41:310-16 at Library Staff Meetings (“Verso”), Library Staff Shows off Its Talents Public Libraries in the Developing World, 41:241-42 (“Tales”), 41:83 41:25-33 When the Boss Is Away... (“Verso”), New Product News (column), 41:59-61, What We Wish They’d Taught Us in Li- 41:79-80 117-18, 178-79, 231-32, 293-94, brary School, 41:84-90 MAPS 346-47 PET THERAPY Online Maps and Driving Directions NEW YORK PUBLIC LIBRARY OF THE See Spot Read, 41:328-30 (“Internet Spotlight”), 41:146 PERFORMING ARTS Sit, Stay, READ (“Tales”), 41:134 MATTAWA PUBLIC LIBRARY (Wash.) Curtain Up! (“Tales”), 41:82-83 Pinder, Jo Ann Huff and Puff All You Want (“Tales”), Newland, Catherine Change to Survive (“From the President”), 41:246 Lessons from Life and Libraries (“Perspec- 41:305 Mazza, April tives”), 41:86-87 Piles of Paper (“From the President”), South Africa, 2001 (“Perspectives”), News from PLA (column), 41:53, 57, 172, 41:189 41:32-33 229, 289, 292, 343, 348 A Successful Conference? (“From the Pres- McClure, Charles R. See Bertot, John Carlo NEWSLETTERS ident”), 41:239 MESA COUNTY PUBLIC LIBRARY (Colo.) Electronic Newsletters: Ask Your Visitors PITTMAN, KAREN The Three Cs of a Successful Joint Library to Opt-In (“Tech Talk”), 41:324-25 Youth Development and Libraries: A Con- Project (“Perspectives”), 41:314 Nichols, LeeAnn versation with Karen Pittman (“Inter- MEXICO Joint School-Public Libraries: Challenges Views”), 41:256-60 Jalisco Province, Mexico, 1999 (“Perspec- and Opportunities (“Perspectives”), PLA tives”), 41:30-31 41:312-14 PLA Plans for the Future (“From the Presi- Meyers, Elaine NOVA SOUTHEASTERN UNIVERSITY dent”), 41:77 Youth Development and Libraries: A Con- (Fla.) PLA NATIONAL CONFERENCE versation with Karen Pittman (“Inter- Partnerships: The Wave of Today (“Per- Nearly 8,000 Attend Phoenix Conference [2002] (“News”), 41:172 Views”), 41:256-60 spectives”), 41:315-16 PLANNING Meyers, Judith K. See Watts, Ann Charles The Evolution of PLA’s Planning Model, MICRONESIA O 41:209-15 Micronesia (Palau), 1994-96 (“Perspec- Using the New Planning for Results tives”), 41:29 OCEAN COUNTY LIBRARY (N.J.) Process to Create Local Standards of MID-HUDSON LIBRARY SYSTEM (N.Y.) Librarians, Raffles, and Harleys, Oh My! Library Service, 41:216-19 EZ Library Program Online (“Tales”), (“Tales”), 41:246-47 PRIVACY 41:308 Owens, Margaret Terrorism and the American Library Card MONROE COUNTY LIBRARY (N.Y.) Get It in Writing! (“Perspectives”), 41: (“InterViews”), 41:261, 264 248-49 Postcard Campaign 2002 (“Tales”), PROBLEM PATRONS 41:247 Problem Patrons: Reviewing Your Moorman, John Options, 41:338-42 Don’t Do It! (“Perspectives”), 41:314-15 PROGRAMS MULTNOMAH COUNTY LIBRARY (Ore.) Paone, Kimberly A Blast from the Past [spelling bee] Multnomah County Library Hosts Tibetan Young Adults and Community Service @ (“Tales”), 41:193 Sand Mandala (“Tales”), 41:24 the Library (“Perspectives”), 41:195-96 EZ Library Program Online (“Tales”), Myers, Tom PARAGUAYAN LIBRARIES 41:308 Ecuador, 1997-99 (“Perspectives”), A Library across Two Continents Going Hog Wild! (“Tales”), 41:247 41:29-30 (“Verso”), 41:18-19 Home Exchange (“Tales”), 41:24 Payne, Beth A. Inspired Programs at Jeffco Libraries Creating a Nation’s First Public Library, (“Tales”), 41:308 N 41:49-51 Make a New Book—No Experience Re- PERSONNEL quired (“Tales”), 41:194 NATIONAL ASSOCIATION FOR THE Benefits of Using an Unchanging Agenda Multnomah County Library Hosts Tibetan EXCHANGE OF INDUSTRIAL RE- at Library Staff Meetings (“Verso”), Sand Mandala (“Tales”), 41:24 SOURCES 41:241-42 My Mother Had One Like That! Donated Supplies for Libraries (“Tales”), Inspiring Phenomenal Customer Service: (“Tales”), 41:134 41:193-94 Techniques to Sway the Most Reluctant Toast to Wildlife at Library Tea Party NATIONAL LIBRARY SERVICE FOR THE Staff Members (“Verso”), 41:306-7 (“Tales”), 41:133 BLIND AND PHYSICALLY HANDI- Technology Competencies: What Every Word Lovers Mince Words for Adult Lit- CAPPED Librarian Needs to Know (“Tech eracy (“Tales”), 41:133 Industrial Design Students Compete to Talk”), 41:267-70 PUBLIC LIBRARIES Develop Talking Book Machine Perspectives (column) Will the Library Survive the Internet? (“Tales”), 41:194 Assets and Outcomes: New Directions in What Patrons Value in Public Libraries, NLS Welcomes Visiting Fellows from Rus- Young Adult Services in Public 41:104-6 sia and Eastern Europe (“Tales”), 41:23 Libraries, 41:195-99 PUBLIC RELATIONS NATIONAL LIBRARY WEEK The Benefits and Deficiencies of Unions in Check It Out! Put Your Library in the Going Hog Wild! (“Tales”), 41:247 Public Libraries, 41:135-42 Spotlight! (“Tales”), 41:133 EE PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 Electronic Newsletters: Ask Your Visitors SCHOOL LIBRARIES STANDARDS AND GUIDELINES to Opt-In (“Tech Talk”), 41:324-25 Combined School-Public Library Facili- The Evolution of PLA’s Planning Model, Librarians, Raffles, and Harleys, Oh My! ties: Opinions, Case Studies and Ques- 41:209-15 (“Tales”), 41:246-47 tions to Consider (“Perspectives”), Part Using the New Planning for Results 1 41:248-55, Part 2 41:310-16 Process to Create Local Standards of Partnership Unites Library and Schools Library Service, 41:216-19 Q (“Tales”), 41:309 Steffen, Nicolle O., and Keith Curry Lance QUEENS BOROUGH PUBLIC LIBRARY SEARCH ENGINES Who’s Doing What: Outcome-Based Eval- Finding That Elusive Book (“Internet (N.Y.) uation and Demographics in the Count- Spotlight”), 41:322-23 International Experiences at the Queens ing on Results Project, 41:271-79 Search Engine Update (“Internet Spot- Borough Public Library, 41:41-43 Steffen, Nicolle O., Keith Curry Lance, and light”), 41:265-66 Second China/U.S. Conference on Rochelle Logan SENIORS Libraries 2001 (“Tales”), 41:24 Time to Tell the Whole Story: Outcome- Creating CyberSeniors: Older Adult Learn- Based Evaluation and the Counting on ing and Its Implications for Computer Results Project, 41:222-28 R Training, 41:149-55 SEPTEMBER 11, 2001, EVENTS OF Stipek, Kathleen READERS ADVISORY SERVICES Archiving and Preserving September 11 Why You Need an M&M Stash (“Perspec- Check It Out! Put Your Library in the (“Internet Spotlight”), 41:205-6 tives”), 41:87-88 Spotlight! (“Tales”), 41:133 In Solidarity [international letters of con- STORYTELLING RECRUITMENT dolence]}, 41:9-10, 19 Storytelling: The Universal Language Each One Reach One (“News”), 41:172 Shelley, Amelia (“Verso”), 41:21-22 REFERENCE SERVICES Dealing with Fantasy: An Interview with STRESS First Global Reference Service Established Patricia C. Wrede (“Book Talk”), A Celebration of Public Librarianship, (“Tales”), 41:308 41:93-96 41:76, 80 Library Provides Translation Service for Shuman, Bruce A. Strong, Gary E. Customers (“Tales”), 41:82 Problem Patrons: Reviewing Your International Experiences at the Queens Psst ... Did You Hear? Urban Legends and Options, 41:338-42 Borough Public Library, 41:41-43 Hoaxes (“Internet Spotlight”), 41:97-98 Simon, Matthew Sullivan, Michael Will the Library Survive the Internet? RESERVES A Tale of Two Libraries (“Verso”), What Patrons Value in Public Libraries, LeRoy Collins Leon County Public Library 41:243-44 41:104-6 FAN Club (“Tales”), 41:82 SWAZILAND Simpson, Ann M. RICHLAND COUNTY PUBLIC LIBRARY Swaziland, 1983-86 (“Perspectives”), 1 Own More Library Cards Than Credit (S.C.) 41:28 Cards: An Interview with Paul Dickson First Global Reference Service Established (“Book Talk”), 41:262-64 (“Tales”), 41:308 Smith, Mark T Ries-Taggart, Jennifer T. School—Public Combinations Work in Tales from the Front, 41:23-24, 82-83, Riverside County (“Perspectives”), Tales from the Front (column), 41:23-24, 133-34, 193-94, 246-47, 308-9 41:310-11 82-83, 133-34, 193-94, 246-47, 308-9 RIVERSIDE COUNTY LIBRARY SYSTEM Smith, Sally Decker Tardiff, Kristine (Calif.) An Up-Close and Personal View of IFLA Storytelling: The Universal Language School-Public Combinations Work in (“Verso”), 41:17, 19 (“Verso”), 41:21-22 Riverside County (“Perspectives”), When the Boss Is Away... (“Verso”), Taylor, Jeanine 41:310-11 41:79-80 A Young Adult Team, Teen Advisory Rogerson, Holly D. Smith, Susan H. Council, and Media Specialists: Collab- Lending Laptops at the Vineland Public “Is This a Real Library?” (“Perspectives”), oration in a Community (“Perspec- Library, 41:332-36 41:311-12 tives”), 41:197-98 RWANDA SOUTH AFRICA Tech Talk (column) Creating a Nation’s First Public Library, $3.8 Million Carnegie Grants Aid Six Digital Librarian’s Professional Reading 41:49-51 South African PLs (“Tales”), 41:23-24 Shelf, 41:207-8 South Africa, 1960s—1990s (“Perspec- Ryan, Joe. See Bertot, John Carlo Electronic Newsletters: Ask Your Visitors tives”), 41:25-27 to Opt-In, 41:324-25 South Africa, 2000 (“Perspectives”), The Gates Foundation Gifts, 41:38-39 S 41:31-32 Perfecting Pathfinders for the Web, South Africa, 2001 (“Perspectives”), ST. PAUL PUBLIC LIBRARY (Minn.) 41:99-100 41:32-33 Make a New Book—No Experience Technology Competencies: What Every SPANISH-SPEAKING PATRONS Required (“Tales”), 41:194 Librarian Needs to Know, 41:267-70 Library Staff Habla Espafiol (“Tales”), SALARIES 41:193 Ten Ways to Improve Your Web Site: Status and Salaries (“Editor’s Note”), Sparanese, Ann C. Things You Can Do Today!, 41:147-48 41:126, 128 Unions in Libraries: A Positive View (“Per- TECHNOLOGY SCHAUMBURG TOWNSHIP DISTRICT spectives”), 41:140-41 Impact of External Technology Funding LIBRARY (IIl.) Spencer, Roxanne Myers Programs for Public Libraries: A Study Community Teen NETwork (“Perspec- Committees, Councils, and Task Forces of LSTA, E-Rate, Gates, and Others, tives”), 41:196-97 (“Perspectives”), 41:87 41:166-71 PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 354 Technology Competencies: What Every Van Fleet, Connie, and Karen E. Antell WILLIAMSBURG REGIONAL LIBRARY Librarian Needs to Know (“Tech Creating CyberSeniors: Older Adult Learn- (Va.) Talk”), 41:267-70 ing and Its Implications for Computer New “Gab Bags” Program Brings Books TETON COUNTY LIBRARY (Wyo.) Training, 41:149-55 to Reading Groups (“Tales”), 41:194 Library Staff Habla Espafiol (“Tales”), Verso (column) Williamsburg Regional Library’s First Off- 41:193 An Up-Close and Personal View of IFLA, Toast to Wildlife at Library Tea Party 41:17, 19 Site Bookdrop (“Tales”), 41:83 (“Tales”), 41:133 Beginning Readers and the Public Library, Wilson, Paula Theroux, Barbara 41:129-30 Digital Librarian’s Professional Reading The Landscape of My Life: An Interview Benefits of Using an Unchanging Agenda Shelf (“Tech Talk”), 41:207-8 with Judy Blunt (“Book Talk”), at Library Staff Meetings, 41:241-42 Electronic Newsletters: Ask Your Visitors 41:202-4 Book Clubs Are Alive and Well in the to Opt-In (“Tech Talk”), 41:324-25 Tibboel, Carla Greater Cleveland Area, 41:190-92 The Gates Foundation Gifts (“Tech Talk”), The Weeding Song, 41:304 A Library across Two Continents, 41:38-39 TIMBERLAND REGIONAL PUBLIC LI- 41:18-19 Perfecting Pathfinders for the Web (“Tech BRARY (Wash.) Storytelling: The Universal Language, Timberland’s Big Adventure (“Perspec- 41:21-22 Talk”), 41:99-100 tives”), 41:251-54 Technology Competencies: What Every A Tale of Two Libraries, 41:243-44 TOLEDO-LUCAS COUNTY PUBLIC LI- Librarian Needs to Know (“Tech Think Twice before You Donate, 41:20 BRARY (Ohio) When the Boss Is Away..., 41:79-80 Talk”), 41:267-70 Going Hog Wild! (“Tales”), 41:247 VINELAND PUBLIC LIBRARY (N.]J.) Ten Ways to Improve Your Web Site: Tomka, Pam Lending Laptops at the Vineland Public Things You Can Do Today! (“Tech Why We Do What We Do (“Perspec- Library, 41:328-30 Talk”), 41:147-48 tives”), 41:88-90 WREDE, PATRICIA C. TULSA CITY-COUNTY LIBRARY (Okla.) Word Lovers Mince Words for Adult Lit- Ww Dealing with Fantasy: An Interview with eracy (“Tales”), 41:133 Patricia C. Wrede (“Book Talk”), Tufién, Johanna. See Hunt, Carey WARREN TOWNSHIP LIBRARY (N.].) 41:93-96 Check It Out! Put Your Library in the Wyatt, Cynthia. See Budd, John M. Spotlight! (“Tales”), 41:133 U Watts, Ann Charles and Judith K. Meyers A Library across Two Continents Y UNIONS (“Verso”), 41:18-19 The Benefits and Deficiencies of Unions in WEB SITES YEMEN Public Libraries (“Perspectives”), Brarydog.net: A Homework Assistance Taiz, Yemen, 1977-79 (“Perspectives”), 41:135-42 Porta! for Students, 41:101-3 41:27-28 URBAN LEGENDS Danbury Library Promotes Pajama Party! Young, Bonnie Psst ... Did You Hear? Urban Legends and Hoaxes (“Internet Spotlight”), 41:97-98 (“Tales”), 41:134 Benefits of Using an Unchanging Agenda First Global Reference Service Established at Library Staff Meetings (“Verso”), (“Tales”), 41:308 41:241-42 Vv International Library Travels (“Internet YOUNG ADULT PROGRAMS Spotlight”), 41:38, 40 Vaillancourt, Renée J. Body Painting at Jeffco Libraries (“Tales”), A Celebration of Public Librarianship Ten Ways to Improve Your Web Site: 41:83 (“Editor’s Note”), 41:76, 80 Things You Can Do Today! (“Tech YOUNG ADULT SERVICES Doing Right by Our Teenagers (“Editor’s Talk”), 41:147-48 Note”), 41:188, 192 WEEDING Assets and Outcomes: New Directions in Libraries Promote International Under- Weed It and Weep (“Editor’s Note”), Young Adult Services in Public Libraries standing (“Editor’s Note”), 41:14 41:304-5 (“Perspectives”), 41:195-99 Status and Salaries (“Editor’s Note”), The Weeding Song, 41:304 Doing Right by Our Teenagers (“Editor’s 41:126, 128 Weeks, Art Note”), 41:188, 192 Stepping into Other Lives, Other Times: What Libraries Can Learn from Baseball Youth Development and Libraries: A Con- An Interview with Jeanette Ingold (“Perspectives”), 41:90 versation with Karen Pittman (“Inter- (“Book Talk”), 41:143-45 Weeks, Joan S. Views”), 41:256-60 Weed It and Weep (“Editor’s Note”), Turkey, 1966 (“Perspectives”), 41:27 41:304-5 Wendell, Laura Why Do You Love Your Job? (“Editor’s Think Twice before You Donate Note”), 41:238, 245 (“Verso”), 41:20 VALUES WEST BATON ROUGE PARISH LIBRARY Ziarnik, Natalie Will the Library Survive the Internet? (La.) By the Book, 41:55-57, 115-16, 174-75, What Patrons Value in Public Libraries, A Reexamination of Shelf Organization 230, 290-92, 344-45 41:104-6 for Children’s Books, 41:280-83 PUBLIC LIBRARIES NOVEMBER/DECEMBER 2002 355