Psychometrics in Coaching: Using Psychological and Psychometric Tools for Development

369 Pages·2008·1.99 MB·English

by  Jonathan Passmore

i
Psychometrics
in Coaching
Using Psychological and Psychometric
Tools for Development
Edited by
Jonathan Passmore
London and Philadelphia
ii
Publisher’s note
Every possible effort has been made to ensure that the information contained in this book is
accurate at the time of going to press, and the publishers and authors cannot accept responsi-
bility for any errors or omissions, however caused. No responsibility for loss or damage occa-
sioned to any person acting, or refraining from action, as a result of the material in this
publication can be accepted by the editor, the publisher or the author.
First published in Great Britain and the United States in 2008 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism or review,
as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be
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120 Pentonville Road 525 South 4th Street, #241
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United Kingdom USA
www.kogan-page.co.uk
© Association for Coaching 2008
The right of Association for Coaching to be identified as the author of this work has been
asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 5080 9
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Passmore, Jonathan.
Psychometrics in coaching : using psychological and psychometric tools for development /
Jonathan Passmore.
p. cm.
Includes index.
ISBN 978-0-7494-5080-9
1. Psychometrics. 2. Personal coaching. I. Title.
BF39.P27 2008
658.3(cid:2)124019--dc22
2007042292
Typeset by Saxon Graphics Ltd, Derby
Printed and bound in India by Replika Press Pvt Ltd
iii
Contents
About the contributors vii
Foreword by Professor Stephen Palmer xv
Preface by Katherine Tulpa xvii
Acknowledgements xviii
Introduction 1
Part 1 Psychometrics and feedback
1 Using psychometrics and psychological tools in coaching 7
Dr Elizabeth Allsworth and Jonathan Passmore
Introduction 7; Psychological tests 8; Cognitive ability tests 11;
The psychometric properties of a psychological test 12;
Approaches to psychological testing in coaching 16;
Criterion-oriented approach 17; Benefits of psychological testing
for the coach and the coachee 18; Ethical guidelines and best
practice in testing 20; Summary 23
2 Using feedback in coaching 26
Dr Almuth McDowall
Introduction 26; The principles of feedback 27; Feedback
theory and evidence 31; Summary 40
iv l Contents
Part II Individual instruments and their use
3 Coaching with MBTI 47
Sally Carr, Bernard Cooke, Leanne Harris and Betsy Kendall
Introduction 47; Basic assumptions of type theory 48;
The MBTI questionnaire 51; MBTI and coaches 52;
MBTI and coachees 57; Summary 61
4 Coaching with teams: Team Management Systems (TMS) 63
Dick McCann
Introduction 63; Coaching competencies 64; The Workplace
Behaviour Pyramid 65; The nature of work 68; Five-factor
theory 70; The Team Management Wheel 72; Team
coaching 82; Summary 85
5 Coaching with OPQ 87
Eugene Burke
Introduction 87; How the OPQ helps in understanding
personality 87; Theoretical perspectives 88; The OPQ32
questionnaire 88; The OPQ32 and coaches 95; The OPQ
and coachees 103; Development tips for ‘Using Networks’
impact 112; Summary 113
6 Coaching with the Motivation Questionnaire 115
Professor Dave Bartram, Dr Alexander Fradera and Helen Marsh
Introduction 115; Understanding human motivation 116;
Motivational Questionnaire 119; The MQ and coaches 122;
The MQ and coaching clients 125; Introducing the MQ profile 126;
Interpreting the MQ profile 126; Applications of the MQ 128;
Summary 130
7 Coaching with Saville Consulting Wave® 132
Dr Rainer Kurz, Rab MacIver and Professor Peter Saville
Introduction 132; The Saville Consulting Wave®model 133;
Saville Consulting Wave®‘Deep Dive’ measurement features 137;
Using Professional Styles with coaches 139; Using Professional
Styles with coachees 143; Summary 148
Contents l v
8 Coaching for emotional intelligence: MSCEIT 151
Dr David R Caruso and Professor Peter Salovey
Introduction 151; Theory of emotional intelligence 152;
Intelligence and emotions 153; The ability model of EI 153;
Developing EI 155; The MSCEIT assessment 156;
Psychometrics 158; EI and coaches 159; Using EI with coachees 161;
Leveraging the full range of emotions 164; EI blueprint 166;
Summary 169
9 Identifying potential derailing behaviours: 171
Hogan Development Survey
Dr James M Fico, Richard Brady and Professor Robert Hogan
Introduction 171; Hogan’s socio-analytical theory of human
behaviour 172; The Hogan questionnaire 173; HDS and coaches 174;
Using HDS with coachees 178; Summary 187
10 Coaching for transformational leadership: ELQ™ (Formerly TLQ) 189
Professor Beverly Alimo-Metcalfe and Peter Pritchett
Introduction 189; The changing nature of leadership 190;
Recent developments in leadership research 190; The importance
of employee ‘engagement’ 191; The development of the Engaging
Leadership Questionnaire (ELQ) 191; The 10 Leadership Impact
Measures 192; The ELQ model 193; A model for exploring engaging
leadership 195; ELQ and coaches 197; Using the ELQ with
coachees 199; Using the ELQ: the coach’s role 200; Integrating the
ELQ dimensions 201; The diagnostic process 202; Summary 205
11 Developing resilience through coaching: MTQ48 208
Dr Peter Clough, Keith Earle and Doug Strycharczyk
Introduction 208; The theoretical model 209; The Mental Toughness
Questionnaire (MTQ48) 210; The MTQ and coaches 212; Using
the MTQ48 with coachees 214; Summary 222
12 Using archetypes in coaching 224
Thomas J Hurley and Jeff Staggs
Introduction 224; The model of archetypal practices 225;
Using archetypal practices with coaches 227; Using archetypal
practices with coachees 232; Summary 237
vi l Contents
13 Coaching for strengths using VIA 239
Dr Carol Kauffman, Jordan Silberman and David Sharpley
Introduction 239; The theory of signature strengths 240; The VIA
Strengths Questionnaire 241; Strengths and coaches 242; Using
the VIA with coachees 245; Summary 251
14 Coaching for stress: StressScan 254
Dr Kenneth M Nowack
Introduction 254; Theoretical models of stress 255;
The theoretical model for StressScan 257; The development
of StressScan 259; Description of the StressScan scales 261;
Using StressScan with coachees 265; StressScan and coaches 269;
Summary 271
15 Coaching for cultural transformation: CTT 275
Richard Barrett
Introduction 275; Theoretical background to the Cultural
Transformation Tools 277; The seven levels of leadership
consciousness 279; The Cultural Transformation Tools®assessment
instruments 284; The Leadership Values Assessment 289; Using
CTT with coachees 292; Using CTT with coaches 294; Summary 295
16 Coaching with FIRO Element B 296
Roy Childs
Introduction 296; Theoretical and research background 297;
The FIRO Element B questionnaire 298; FIRO Element B and
coaches 300; Using FIRO Element B with coachees 304; Summary 311
17 Coaching with LSI 313
Quentin Jones
Introduction 313; Theoretical model 314; The LSI’s psychometric
properties 315; The LSI questionnaire 316; LSI and coaches 318;
Using LSI with coachees 322; Structuring an LSI coaching
intervention 323; Debriefing the LSI 324; Reflexivity: the key to
individual transformation 328; Summary 329
18 An overview of psychometric questionnaires 331
Jonathan Passmore
Psychometrics glossary 339
Appendix: The Association for Coaching 342
Index 344
vii
About the contributors
THE EDITOR
Jonathan Passmore
Jonathan is one of the UK’s leading executive coaches. He is a chartered occupa-
tional psychologist, a fellow of the Chartered Institute of Personnel and
Development and an accredited Association for Coaching coach and coaching
supervisor. Jonathan works as a coach and supervisor and teaches at the
University of East London. Jonathan is the author of eight books and numerous
articles on organizational change, coaching and leadership. Jonathan is a regular
conference speaker. He can be contacted at [email protected].
ABOUT THE CONTRIBUTORS
Dr Elizabeth Allworth
Elizabeth is a director of Allworth Juniper Pty Ltd, a private organizational
psychology practice based in Sydney Australia. She has a PhD from Macquarie
University (Sydney) and a Master of Psychology (Applied) from the University
of New South Wales. Her consulting experience is primarily in the area of
psychological assessment in selection and career development. Elizabeth also
teaches psychological assessment in the Coaching Psychology Unit at the
University of Sydney. She has published chapters and articles on assessment and
career development in Australian and international professional journals and
edited volumes. Elizabeth has also presented her research at professional
psychology conferences in Australia, the United States and Europe.
viii l About the contributors
Professor Beverly Alimo-Metcalfe
Beverly is professor emeritus of leadership studies, University of Leeds, and
professor of leadership at the School of Management, University of Bradford.
She has over 20 years experience in leadership research and consultancy. Her
passion for translating research into practical workplace applications lies behind
the creation of a University of Leeds spin-out company, Real World Group in
2001. She is a member of several national advisory bodies.
Richard Barrett
Richard Barrett is an internationally recognized speaker, author and consultant
on values-based leadership. He works with CEOs and senior executives in North
and South America, Europe, Australia and Asia to develop values-driven organi-
zational cultures that strengthen financial performance, build cultural capital
and support sustainable development. He is the creator of the internationally
recognized Cultural Transformation Tools (CTT) which have been used to
support more than 700 organizations in 42 countries in their transformational
journeys. Richard is the author of several books including Liberating the Corporate
Soul (1998), Building a Values-Driven Organization (2006) and Full-Spectrum
Leadership (2008). Richard is a Fellow of the World Business Academy, and
Former Values Coordinator at the World Bank. Richard can be contacted via:
www.valuescentre.com.
Professor Dave Bartram
Dave is research director of the SHL Group plc. He is a chartered occupational
psychologist, fellow of the British Psychological Society (BPS), and received the
award for Distinguished Contribution to Professional Psychology from the BPS
in 2004. He is past president and a Council member of the International Test
Commission (ITC), chair of the British Psychological Society’s Steering
Committee on Test Standards, chair of the European Federation of Psychologists
Association’s (EFPA) Standing Committee on Tests and Testing, and president of
the International Association of Applied Psychology’s Division 2 (Measurement
and Assessment). He is the author of several hundred scientific journal articles,
papers in conference proceedings, books and book chapters in a range of areas
relating to occupational assessment, especially in relation to computer-based
testing. He can be contacted at dave.bartram@ shlgroup.com.
Richard Brady
Richard Brady is a chartered occupational psychologist with eighteen years
experience in psychometrics. Richard is Managing Director of Mentis
(www.mentis-consulting.com), the UK distributor of Hogen.
About the contributors l ix
Eugene Burke
Eugene is SHL’s director of science & innovation. At SHL, he has held posts in
product development as well as heading up assessment consultancy and deliv-
ering coaching and development programmes for major companies. Prior to
SHL, Eugene served as a military psychologist and worked extensively with the
emergency services. He is a past chair of the British Psychological Society’s
Steering Committee on Test Standards and of the Division of Occupational
Psychology, and has published articles and book chapters as well as books on a
variety of subjects including training and development, applied psychometrics,
and the selection and development of personnel for high-risk roles. Eugene can
be contacted via [email protected].
Sally Carr
Sally is an independent consultant who specializes in leadership development
and executive coaching. She has extensive experience of using the MBTI in these
applications, and of training other professionals in these areas. Prior to going
independent, Sally was a principal consultant within OPP.
Dr David R Caruso
David is a founder of EI Skills Group, and a research affiliate in the Department
of Psychology at Yale University. He provides leader development, executive
coaching and emotional intelligence training to clients around the world. He is a
co-author of the Mayer, Salovey, Caruso Emotional Intelligence Test and The
Emotionally Intelligent Manager. He has dozens of scientific publications to his
credit. After receiving his PhD in psychology, he held positions in market
research, strategic planning, and product line management with P&L responsi-
bility. Website: www.eiskills.com.
Roy Childs
Roy Childs is the Founder and Managing Director of Team Focus, an Associate
Fellow of the British Psychological Society (BPS) and a Chartered Occupational
Psychologist. He has been working in organizations at senior levels for more
than 20 years and the main thrust of his work involves developing capability and
building relationships – usually in a leadership context. He has helped select
board members for blue chip companies and works both as a coach and facili-
tator. He combines a developmental approach with the rigour of strong
numerate and psychometric approaches to understanding people. Author of
tests such as the Type Dynamics Indicator and the Decision Analysis Test, he has
worked with some of the best known authors of personality questionnaires
including Ray Cattell (16PF) and Will Schutz (FIRO). He was asked to serve as a
member of the BPS’s Standing Committee on Test Standards as well as serving
on the committee for the BPS’s Division of Occupational Psychology and as a
Level B verifier.