Project Management with PRINCE2 Best Practice Handbook: Building, Running and Managing Effective Project Management - Ready to use supporting documents bringing PRINCE2 Theory into Practice

118 Pages·2008·3.56 MB·English

by  Jeff Reed

Project Management with PRINCE2 Best Practice
Handbook:
Building, Running and Managing Effective Project
Management - Ready to use supporting documents bringing
PRINCE2 Theory into Practice

Notice of Rights: Copyright © The Art of Service. All rights reserved. No part of
this book may be reproduced or transmitted in any form by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of the publisher.
Notice of Liability: The information in this book is distributed on an “As Is” basis
without warranty. While every precaution has been taken in the preparation of the
book, neither the author nor the publisher shall have any liability to any person or
entity with respect to any loss or damage caused or alleged to be caused directly
or indirectly by the instructions contained in this book or by the products
described in it.
Trademarks: Many of the designations used by manufacturers and sellers to
distinguish their products are claimed as trademarks. Where those designations
appear in this book, and the publisher was aware of a trademark claim, the
designations appear as requested by the owner of the trademark. All other
product names and services identified throughout this book are used in editorial
fashion only and for the benefit of such companies with no intention of
infringement of the trademark. No such use, or the use of any trade name, is
intended to convey endorsement or other affiliation with this book. ITIL ® and
PRINCE ® are Registered Community Trade Marks of OGC (Office of
Government Commerce, London, UK) and are Registered in the U.S. Patent and
Trademark Office. PRINCE2 ™ is a Trade Mark of the OGC.
Write a Review and Receive a Bonus Emereo
eBook of Your Choice

Up to $99 RRP – Absolutely Free
If you recently bought this book we would love to hear from you – submit
a review of this title and you’ll receive an additional free ebook of your
choice from our catalog at http://www.emereo.org.
How Does it Work?
Submit your review of this title via the online store where you purchased
it. For example, to post a review on Amazon, just log in to your account
and click on the ‘Create Your Own Review’ button (under ‘Customer
Reviews’) on the relevant product page (you’ll find plenty of example
product reviews on Amazon). If you purchased from a different online
store, simply follow their procedures.
What Happens When I Submit my Review?
Once you have submitted your review, send us an email via
[email protected], and include a link to your review and a link to the
free eBook you’d like as our thank-you (from http://www.emereo.org –
choose any book you like from the catalog, up to $99 RRP). You will then
receive a reply email back from us, complete with your bonus ebook
download link. It's that simple!
Prince 2 Workbook

TABLE OF CONTENTS

INTRODUCING PRINCE 2.............................................................................................5
INTRODUCING PRINCE 2 EXTENDED........................................................................13
IT SERVICE MANAGEMENT........................................................................................55
SUPPORTING DOCUMENTS.......................................................................................65
PROJECT SUPPORT ROLE DESCRIPTION..................................................................67
PRINCE 2 FACT SHEET............................................................................................69
PROGRAM MANGER ROLE DESCRIPTION...........................................................71
PROJECT MANAGER ROLE DESCRIPTION...........................................................73
PLAN AND PROJECT..............................................................................................75
CHANGE MANAGER ROLE DESCRIPTION...........................................................91
RISK ANALYSIS DOCUMENT...................................................................................93
WHY – SERVICE LEVEL MANAGEMENT...............................................................101
FURTHER INFORMATION......................................................................................105

Page 3
Also from Emereo Publishing:

Prince2
100
Success
Secrets
The Missing Foundation
and PractitionC'r Exam
Training, Certification
and Projed
l\lan,lgement Guide
Gerard mokdijk
Prince 2 Workbook

INTRODUCING PRINCE 2

Project Management
and introducing Prince2
.. .-........ _ ...
~ft_, ",o'OGC
Iwww._ .... '

Page 5
Prince 2 Workbook

Let's agree that a project...
':' 15 a relatively short term endeavour with the purpose
to create a unique product or service
.:. Has to deliver measurable beneifts to the
organization that is undertaking the project
.:. Needs to be managed in some form 10 maximize the
chances of success
_._
.., ... -....... _.... '. .. ", ..
~ft_, OGC

Page 6
Prince 2 Workbook

Business Benefits
The most important part. ..
.:. Direct Benefits
-t. Cost controls
(0 Increased Reverlue
':'Indirect benefits
.:. Greater Control
(> Higher Market Share
-t. Higher Quality
.:. Potential to lower head COUl1t
(0 StandardiZed method lor new product introduction
.. .-........ _ ...
~ft_, ",o'OGC
Iwww._ .... '

The great news with direct benefits is that they are MEASURABLE.
Emphasize this point, as business people want to see tangible results – they
want the intangibles of indirect benefits as well, but given the choice they will
take cost saving and increased revenues.

Page 7
Prince 2 Workbook

Today's projects are often ...
':'New, groundbreaking. never been done
.:. Laced with vague, unclear and ambiguous objectives
.:. Poorly defined Requirements that have no flexibility for
change, as circumstances change
':'Unclear steps and no boundaries
.;. Poor Time and Cost Management
.:. A ·somehow· approach to delivery 01 bene/its
.. .-........ _ ...
~ft_, ",o'OGC
Iwww._. ... '

This page aims to raise the awareness of what the major areas of weakness
are for poorly managed projects.

It is for these reasons that we need a structure, REPEATABLE method that all
parties can learn.

Page 8
Prince 2 Workbook

So the challenge for today's project
0) Transform poorlydelined requirements into actual measurable
deliverables
01> "imPfoved performaro::e"X
« -:23% improvemem to De realized wittlin 12 business days· .,/
0) Havingthe best customer satisfaction rating is irrelevant if sales of
ZERO
o BUSiness ,unS On results, numbers, fact! "md figures
(> Projects dtlslglll!d to delMier business benelrts must be measured, ~s
must the benelres they imend 10 deliver.
.J< Adoptflexible practices.
~. Everything Change5.
•; . Ii's a lact, so oon1 be 5urp<ised when ~ happens
.. .-........ _ ...
~ft_, ",o'OGC
Iwww._ .... '

The supervisor says at the start of the week; “This week I want you to make
20 calls to clients”. At the end of the week the sales person reports in. The
supervisor asks; “How many calls did you make?”.

The news sales person replies; “Well……..”… ALARM BELLS start to ring…
“well….” is not a number – you can’t measure “Well…”

But the new sales person says; “but you don’t understand, let me tell you the
WHOLE STORY about what went wrong”…
The supervisor needs to reply’ “… I don’t have room in this little box for an
entire story, it’s only designed to hold a number AND the NUMBER TELLS ME
THE WHOLE STORY”

Please see Project Support Role Definition on page 67 within this
workbook.

Page 9