Project Management for Mere Mortals PDF
Preview Project Management for Mere Mortals
Project Management for Mere Mortals® This page intentionally left blank Project Management for Mere Mortals® Claudia M. Baca PMP, PMI Certified OPM3® Assessor and Consultant Boston • San Francisco • New York • Toronto • Montreal London • Munich • Paris • Madrid Capetown • Sydney • Tokyo • Singapore • Mexico City Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book,and the publisher was aware of a trademark claim,the designations have been printed with initial capital letters or in all capitals. The author and publisher have taken care in the preparation of this book,but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions.No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein. The publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales, which may include electronic versions and/or custom covers and content particular to your business,training goals, marketing focus,and branding interests.For more information,please contact: U.S.Corporate and Government Sales (800) 382-3419 [email protected] For sales outside the United States please contact: International Sales [email protected] This Book Is Safari Enabled The Safari®Enabled icon on the cover of your favorite technology book means the book is available through Safari Bookshelf.When you buy this book,you get free access to the online edition for 45 days.Safari Bookshelf is an electronic reference library that lets you easily search thousands of technical books,find code samples,download chapters,and access technical information whenever and wherever you need it. To gain 45-day Safari Enabled access to this book: • Go to http://www.awprofessional.com/safarienabled • Complete the brief registration form • Enter the coupon code 4FRT-LSZQ-EQIP-MMQF-REWR If you have difficulty registering on Safari Bookshelf or accessing the online edition,please e-mail customer- [email protected]. Visit us on the Web:www.awprofessional.com Library of Congress Cataloging-in-Publication Data: Baca,Claudia. Project management for mere mortals :the tools,techniques,teaming,and politics of project management / Claudia M.Baca. p.cm. ISBN 0-321-42345-3 (pbk.:alk.paper) 1.Project management.I.Title. HD69.P75B324 2007 658.4’04—dc22 2007011959 Copyright © 2007 Pearson Education,Inc. All rights reserved.Printed in the United States of America.This publication is protected by copyright,and permission must be obtained from the publisher prior to any prohibited reproduction,storage in a retrieval system,or transmission in any form or by any means,electronic,mechanical,photocopying,recording,or likewise.For information regarding permissions,write to: Pearson Education,Inc. Rights and Contracts Department 75 Arlington Street,Suite 300 Boston,MA 02116 Fax:(617) 848-7047 ISBN 0-321-42345-3 Text printed in the United States on recycled paper at Stoughton Courier in Stoughton,Massachusetts. First printing,June 2007 To my husband, Doug—my partner in everything! This page intentionally left blank Contents Foreword xv Preface xvii Acknowledgments xxv About the Author xxvii CHAPTER 1 Setting the Project Management Context 1 Concepts 2 What Is Project Management? 2 Role of the Project Manager 3 The Hierarchy of Project Management 6 Organizational Structures 9 Life Cycle 11 Teaming 12 Empathy 13 Negotiation 13 Influencing 13 Walking the Talk 13 Ego in Check 13 Politics 14 Summary 15 Case Study 15 Review Questions 17 CHAPTER 2 You’ve Been Assigned a Project! 19 Chartering the Project 20 Formal Chartering 20 Informal Chartering 23 Measures of Performance 23 Defining MOPs 25 MOPs and the Triple Constraints 27 More about MOPs 29 Putting Together a MOP 31 vii viii Contents Preliminary Scope Statements 32 Project Costs 35 Starting the Project Plan 38 Teaming 41 Politics 43 What’s in it for Them? 43 How Much Power Do You Really Have? 45 Summary 47 Case Study 48 Review Questions 51 CHAPTER 3 How Big Is This Project? 53 Defining the Scope 54 Product Requirements 60 Setup Step 61 Requirements Gathering Step 68 Confirming the Requirements Step 80 Baseline and Control Step 83 Creating the WBS 86 Desk Testing 90 Teaming 91 Politics 92 Summary 94 Case Study 95 Review Questions 97 CHAPTER 4 Laying Out the Work 99 Defining Tasks 100 Creating the List of Tasks 100 Completion Criteria 104 Sequencing the Work 107 Dependencies 108 Dependency Relationships 109 Creating a Network Diagram 111 Contents ix Teaming 117 Politics 122 Summary 124 Case Study 124 Review Questions 130 CHAPTER 5 The Art of Estimating 131 Estimating Definitions 132 Estimating Techniques 135 Analogous Estimating 135 Parametric Estimating 136 Bottom-Up Estimating 136 Three-Point Estimating 137 Reserve Analysis 137 Expert Judgment 140 What to Estimate 140 Resource Estimation 141 Duration Estimation 148 Cost Estimation 153 Teaming 161 Politics 163 Preset Duration 163 When the Boss Creates the Estimates 164 Summary 165 Case Study 165 Review Questions 168 CHAPTER 6 Quality—How Good Does It Have to Be? 169 Before You Plan 170 Quality Standards 171 Quality Policy 173 Planning Quality In 174 The Cost of Quality 180 The Cost of Conformance 180 The Cost of Nonconformance 181
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