This page intentionally left blank New books include these software packages: Microsoft Project® Trial Edition Crystal Ball® Trial Edition from Oracle More Information For more information about Microsoft Project®, go to: http://www.microsoft.com/project For information about a FREE 3-year membership to the MSDN Academic Alliance, go to: http://msdn.microsoft.com/academic/ For more information about Crystal Ball®, go to: http://www.crystalball.com/ Technical Support Wiley technical support for Microsoft Project® http://www.wiley.com/techsupport Oracle tech support for Crystal Ball® http://www.crystalball.com/support_center.html Online Resources for Students http://www.wiley.com/college/meredith •mWeb Quizzes, PowerPoint®Slides •mMicrosoft Project Manual •mAppendix A: Probability and Statistics •mAppendix B: Answers to Even-Numbered Problems •mCreativity and Idea Generation •mTechnological Forecasting Location of Materials for the Project Management Body of Knowledge (PMBOK) Areas Area 1: Project Integration Management: Section 6.4 Area 2: Project Scope Management: Sections 4.3, 6.1, 11.3, 11.4 Area 3: Project Time Management: Chapters 6, 8, 10, 11 Area 4: Project Cost Management: Chapters 7, 9 Area 5: Project Quality Management: Chapters 6, 12 Area 6: Project Human Resource Management: Chapters 3, 4 Area 7: Project Communications Management: Sections 3.2, 3.4, 4.1, 4.2 Area 8: Project Risk Management: Sections 6.1, 6.5, 7.3, Chapters 10, 11 Area 9: Project Procurement Management: Sections 2.6, 6.4 This page intentionally left blank Textbook Trialware Free 140-day Trial of Crystal Ball Software Compliments of the Crystal Ball Education Alliance KEEP THIS CARD!! See instructions below to download Oracle Crystal Ball software 1 Visit http://www.oracle.com/technology/products/bi/crystalball (REGISTER) 2 Click on the Downloads Tab, accept license agreement 3 Download and install Oracle Crystal Ball software 4 Enter the information below when prompted during installation username: Meredith 8th Edition 9780470533024 serial number: 72133FCE-3FAA13F5-420192E0-EBE202F5 This is a time-limited version of Crystal Ball software. Trial software is permitted for one installation only. For installation instructions and troubleshooting tips please visit http://www.oracle.com/crystalball. Crystal Ball and Oracle are registered trademarks of Oracle Corporation. This page intentionally left blank E I G H T H E D I T I O N PROJECT MANAGEMENT A Managerial Approach This page intentionally left blank E I G H T H E D I T I O N PROJECT MANAGEMENT A Managerial Approach Jack R. Meredith Broyhill Distinguished Scholar and Chair in Operations Wake Forest University Samuel J. Mantel, Jr. Joseph S. Stern Professor Emeritus of Operations Management University of Cincinnati John Wiley & Sons, Inc. DEDICATION To Avery and Mitchell, from “papajack.” J. R. M. To Maggie and Patty for their help, support, and affection. S. J. M. VICE PRESIDENT AND PUBLISHER George Hoffman EXECUTIVE EDITOR Lise Johnson ASSISTANT EDITOR Sarah Vernon EDITORIAL ASSISTANT Melissa Solarz MARKETING MANAGER Kelly Simmons MARKETING ASSISTANT Ashley Tomeck EXECUTIVE MEDIA EDITOR Allison Morris ASSOCIATE MEDIA EDITOR Elena Santa Maria CREATIVE DIRECTOR Harold Nolan DESIGNER Maureen Eide SENIOR PHOTO EDITOR Lisa Gee PRODUCTION MANAGER Dorothy Sinclair SENIOR PRODUCTION EDITOR Trish McFadden PRODUCTION MANAGEMENT SERVICES Ingrao Associates COVER DESIGN Maureen Eide COVER PHOTO © Yauhen Susio/Fotolia This book was set in Times 10.5/12 pts by MPS Limited, a Macmillan Company, Chennai, India and printed and bound by RRD/Jefferson City. The cover was printed by RRD/Jefferson City. This book is printed on acid free paper. (cid:2) 7e: 11/24/08 6e: 11/17/05 5e: 12/6/02 4e: 11/17/99 3e: 12/16/94 Copyright © 2012 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978)750-8400, fax (978)750-4470 or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, or online at http://www.wiley.com/go/permissions. Evaluation copies are provided to qualified academics and professionals for review purposes only, for use in their courses during the next academic year. These copies are licensed and may not be sold or transferred to a third party. Upon completion of the review period, please return the evaluation copy to Wiley. Return instructions and a free of charge return shipping label are available at www.wiley.com/go/returnlabel. Outside of the United States, please contact your local representative. ISBN-13 9780470533024 ISBN-10 0470533021 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1
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