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procurement management and financial performance of banks in tanzania PDF

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PROCUREMENT MANAGEMENT AND FINANCIAL PERFORMANCE OF BANKS IN TANZANIA: A CASE OF CRDB BANK (T) LTD PROCUREMENT MANAGEMENT AND FINANCIAL PERFORMANCE OF BANKS IN TANZANIA: A CASE OF CRDB BANK (T) LTD By Allen Luther A Research Dissertation Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Science in Procurement and Chain Supply Management (MSc-PSCM) of Mzumbe University Dar es Salaam Campus College 2013 CERTIFICATION We, the undersigned, certify that we have read and hereby recommend for acceptance by the Mzumbe University, a dissertation entitled; Procurement Management and Financial Performance of Banks in Tanzania: A Case of CRDB Bank (T) Ltd, in partial /fulfillment of the requirements for award of the degree of Master of Science in Procurement and Supply Chain Management (MSc- PSCM) of Mzumbe University. …………………………………….. Major Supervisor …………………………………. Internal Examiner ……………………………… External Examiner Accepted for the Board of MUDCC ………………………………………………………… CHAIRPERSON, FACULTY/DIRECTORATE BOARD i DECLARATION I, Allen Luther, declare that this dissertation is my own original work and that it has not been presented and will not be presented to any other University on a similar or any other degree award. Signature ………………………………. Date……………………………………. ii COPYRIGHT © 2013 This dissertation is a copyright material protected under the Berne Convention, the Copyright Act 1999 and other international and national enactments, in that behalf, on intellectual property. It may not be reproduced by any means in full or in part, except for short extracts in fair dealings, for research or private study, critical scholarly review or discourse with an acknowledgement, without the written permission of Mzumbe University, on behalf of the author. iii ACKNOWLEDGEMENT For the development and production of this work I feel a deep sense of gratitude: To my supervisor, Mr. MaigeMwakasege Mwasimba for his guidance and supervision. To Mzumbe University DCC and department of Business Studies for sharing their knowledge and expertisewith me throughout the MSc-PSCM Curriculum. To the management of CRDB Bank (T) Limited Ltd for the multidimensional support extended tome. My thanks go to the bank staff who were kind enough to respond to the survey, who imparted some valuable information to the research or shared their valuable time, expertise or experience with me. To all my friends and MSc-PSCM colleagues for their support throughout this demandingjourney: My profound gratitude to all the other people, not mentioned here, who in one way or the other assisted me in completing this research paper and the MSc-PSCM program as a whole. iv ABBREVIATIONS AND ACRONYMS BoT - Bank of Tanzania CRDB - Community and Rural Development Bank FIA - Financial Institutions Act HBO - Head of Business Operations HF - Head of Finance MD - Managing Director PMV - Procurement Monitoring and Verification PO - Purchasing Officer PSM - Procurement and Supply management SCM - Supply Chain Management v ABSTRACT This study looked at the effect of procurement management on the financial performance of banks in Tanzania with a case study of CRDB Bank (T) Ltd., specifically the study reviewed procurement planning, controls and monitoring and how they affected the performance of banks. It was hypothesized in the study that procurement planning, controls and monitoring positively affect the performance of banks. Empirical data was collected from the staff of CRDB Bank (T) Limited and the study had 33 respondents from the targeted population of 35; this sample was selected using purposive sampling. The empirical data was analyzed both quantitatively and qualitatively to examine the relationships between procurement management and bank performance. The key findings of the study indicated that the three procurement management attributes i.e. procurement planning, controls and monitoring positively affected the performance of the bank. This was because there were significant relationships that were established from the study between these variables and the financial performance of the bank. From the study, it was recommended that the existing procurement planning processes be revised and strengthened to further improve bank performance; the controls be thoroughly reviewed and adherence enforced; while monitoring be carried out regularly and by independent personnel. Further research was recommended to cover other procurement management attributes and a wider population of banks in Tanzania. vi TABLE OF CONTENTS Pages CERTIFICATION......................................................................................................i DECLARATION........................................................................................................ii COPYRIGHT............................................................................................................iii ACKNOWLEDGEMENT........................................................................................iv ABBREVIATIONS AND ACRONYMS..................................................................v ABSTRACT...............................................................................................................vi TABLE OF CONTENTS.........................................................................................vii LIST OF TABLES....................................................................................................ix LIST OF FIGURES...................................................................................................x CHAPTER ONE ........................................................................................................1 PROBLEM SETTING...............................................................................................1 1.1 Introduction...............................................................................................1 1.2 Background to the Study...........................................................................1 1.2.1 Background to the Case Study..................................................................2 1.3 Statement of the Problem..........................................................................4 1.4 Objectives of the Study.............................................................................5 1.4.1 General Objective......................................................................................5 1.4.2 Objectives of the Study.............................................................................5 1.5 Research Questions...................................................................................6 1.5.1 General Question.......................................................................................6 1.5.2 Specific Questions.....................................................................................6 1.6 Significance of the Study..........................................................................6 1.7 Scope of the Study.....................................................................................7 1.7.1 Subject Scope............................................................................................7 1.8 Limitation of the Study.............................................................................7 1.9 Delimitation of the Study..........................................................................7 CHAPTER TWO.......................................................................................................9 LITERATURE REVIEW..........................................................................................9 2.1 Introduction...............................................................................................9 2.2 Theoretical Review...................................................................................9 2.2.1 Definition of Key Terms...........................................................................9 2.2.2 Theories and Concepts............................................................................13 2.3 Conceptual Framework...........................................................................42 CHAPTER THREE.................................................................................................46 RESEARCH METHODOLOGY...........................................................................46 3.1 Introduction.............................................................................................46 3.2 Research Design......................................................................................46 3.3 Population of the Study...........................................................................47 3.4 Sample Size and Selection Strategy........................................................47 3.5 Data Collection Methods.........................................................................48 vii 3.6 Data Collection Instrument.....................................................................48 3.7 Validity and Reliability...........................................................................49 3.8 Data Analysis..........................................................................................49 CHAPTER FOUR....................................................................................................51 DATA PRESENTATION AND ANALYSIS.........................................................51 4.1 Introduction.............................................................................................51 4.2 Characteristics of the Respondents.........................................................51 4.3 Interpretation of Findings........................................................................54 4.3.1 Analysis of Objective 1: Procurement Planning and Bank Performance54 4.3.2 Analysis of Objective 2: Procurement Controls and Bank Financial Performance............................................................................................63 CHAPTER FIVE......................................................................................................74 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS .........................74 5.1 Introduction.............................................................................................74 5.2 Summary of the Findings........................................................................74 5.3 Conclusions.............................................................................................75 5.3 Recommendations...................................................................................77 5.4 Suggestions for Further Research...........................................................78 REFERENCES.........................................................................................................79 APPENDICES..........................................................................................................89 viii

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Supply Chain Management. Page 8. vi. ABSTRACT. This study looked at the effect of procurement management on the financial performance .. Cultural change where new corporate culture attributes stressing on customer service and ability .. Harun al-Rashid (9th century) of the Abbasid Caliphate.
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