Plunkett's Outsourcing & Offshoring Industry Almanac 2011: Outsourcing and Offshoring Industry Market Research, Statistics, Trends & Leading Companies

498 Pages·2010·4.14 MB·English

by  Jack W. Plunkett

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PLUNKETT’S
OUTSOURCING &
OFFSHORING
INDUSTRY
ALMANAC 2011

The Only Comprehensive

Guide to the Outsourcing & Offshoring Industry

Jack W. Plunkett

Published by:
Plunkett Research, Ltd., Houston, Texas
www.plunkettresearch.com
PLUNKETT'S
OUTSOURCING &
OFFSHORING INDUSTRY
ALMANAC 2011

Editor and Publisher:
Jack W. Plunkett

Executive Editor and Database Manager: Enterprise Accounts Manager
Martha Burgher Plunkett Emily Hurley

Senior Editors and Researchers: E-Commerce Managers:
Brandon Brison Alejandra Avila
Michael Esterheld Kelly Burke
Addie K. FryeWeaver Geoffrey Trudeau
Christie Manck
Information Technology Manager:
Editors, Researchers and Assistants: Wenping Guo
Kalonji Bobb
Elizabeth Braddock Cover Design:
Austin Bunch Kim Paxson, Just Graphics
Michelle Dotter Junction, TX
Lucinda Gaines
Leandra Hernandez Special Thanks to:
Andrew Olsen National Association of Software and Service
Jill Steinberg Companies
Suzanne Zarosky Technology Partners International
U.S. Bureau of Economic Analysis
U.S. Census Bureau
U.S. Department of Commerce, International Trade
Administration

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PLUNKETT'S
OUTSOURCING & OFFSHORING INDUSTRY
ALMANAC 2011

CONTENTS

A Short Outsourcing & Offshoring Industry Glossary xi
Introduction 1
How To Use This Book 3
Chapter 1: Major Trends Affecting the Outsourcing & Offshoring Industry 7
1) Introduction to the Outsourcing & Offshoring Industry 7
2) Pros and Cons of Outsourcing & Offshoring 9
3) BPO and KPO: White-Collar and Professional Tasks Are Offshored to a Growing Extent 11
4) Health Care Goes Offshore, Medical Tourism Thrives in China, India and Elsewhere 12
5) Medical Trials Conducted Abroad Spark Concerns 14
6) From India to Singapore to Australia, Nations Compete Fiercely in Biotech Development 14
7) Offshoring to India Drives Changes in Global Consulting 16
8) Outsourcing & Offshoring in Eastern Europe, South America and the Middle East on the Rise 18
9) Outsourcing & Offshoring Boom in China Challenged by Rising Wages, Employee Demands and
Increased Regulation 18
10) R&D in China Becomes a Major Factor 19
11) Offshore Research, Development & Engineering Grows in India, Singapore, Taiwan and Korea 21
12) Globalization: Growth in Offshore Apparel Manufacturing Slows/China Remains Major Factor 21
13) The Vast Majority of Shoes Sold in the U.S. Are Now Made in China 23
14) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure
Consultancies 23
15) Corporate Clients Want Solid Returns on IT Investments 24
16) Original Design Manufacturing (ODM) Booms 25
17) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations 25
18) 3PL Supply Chain Management Evolves to Serve the Global Market 26
19) Hi-Tech Manufacturing Collaboration Spans the Globe 28
Chapter 2: Outsourcing & Offshoring Industry Statistics 29
Outsourcing & Offshoring Industry Overview 30
Sales of Services of All Types to Foreign & U.S. Markets: 2003-2008 31
U.S. Trade in Private Services by Type: 2004-2008 32
U.S. Trade in Private Services by Type: 1999-2003 34
U.S. Trade in Private Services by Type: 1993-1998 36
U.S. Trade in Private Services by Type: 1986-1991 38
Estimated U.S. Export Revenue for Professional, Scientific & Technical Services
Firms (Except Notaries): 2005-2008 40
Top 50 Countries Exporting Textiles & Apparel to the U.S., All MFA Fibers: 2008-2009 42
Top Ten Suppliers & Destinations of U.S. Computers & Electronic Products: 2003-2009 43
Chapter 3: Important Outsourcing & Offshoring Industry Contacts 44
Addresses, Telephone Numbers and Internet Sites

Continued on next page
Continued from previous page

Chapter 4: THE OUTSOURCING & OFFSHORING 350:
Who They Are and How They Were Chosen 67
Industry List, With Codes 68
Index of Rankings Within Industry Groups 70
Alphabetical Index 80
Index of U.S. Headquarters Location by State 83
Index of Non-U.S. Headquarters Location by Country 86
Index by Regions of the U.S. Where the Firms Have Locations 88
Index by Firms with International Operations 99
Individual Profiles on each of THE OUTSOURCING & OFFSHORING 350 103

Additional Indexes
Index of Hot Spots for Advancement for Women/Minorities 455
Index of Subsidiaries, Brand Names and Selected Affiliations 457