Phoenix Leadership for Business: An Executive’s Strategy for Relevance and Resilience PDF
Preview Phoenix Leadership for Business: An Executive’s Strategy for Relevance and Resilience
Phoenix Leadership for Business An Executive’s Strategy for Relevance and Resilience Phoenix Leadership for Business An Executive’s Strategy for Relevance and Resilience By Val Gokenbach, DM, RN, MBA, RWJF, NEA‑BC Foreword by Dr. Jean Ann Larson, FACHE, LFHIMSS, FIISE, OCC A PRODUCTIVITY PRESS BOOK First edition published in 2019 by Routledge/Productivity Press 711 Third Avenue, New York, NY 10017, USA 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN, UK © 2019 by Val Gokenbach Routledge/Productivity Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed on acid-free paper International Standard Book Number-13: 978-1-138-54261-7 (Hardback) This book contains information obtained from authentic and highly regarded sources. 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Identifiers: LCCN 2018031771 (print) | LCCN 2018035045 (ebook) | ISBN 9781351008327 (e-Book) | ISBN 9781138542617 (hardback : alk. paper) Subjects: LCSH: Leadership. | Interpersonal relations. | Self-confidence. | Personnel management. Classification: LCC HD57.7 (ebook) | LCC HD57.7 .G645 2019 (print) | DDC 658.4/092–dc23 LC record available at https://lccn.loc.gov/2018031771 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com No successful leader excels on their own, but rather with the support and coaching of caring mentors. I have had many mentors throughout my career who have helped me grow and succeed. I dedicate this book to all of my amazing mentors. I love and appreciate you all for helping me get to where I am now. Contents Foreword ...................................................................................................xv Author ......................................................................................................xix 1 Status of Organizational Leadership in the United States ...........1 Leadership: An Awesome Responsibility ...................................................1 Concept of a Plane Crash ...........................................................................2 Leadership Is the Answer to Quality, Safety and Effectiveness ................3 Are Leaders Born or Made? ........................................................................5 Difference between Leadership and Management ....................................5 Evolution of Leadership Theory .................................................................6 Industrial Revolution ...............................................................................6 Human Resource Era ..............................................................................7 Leadership Approaches ...............................................................................7 Autocratic/Authoritarian ..........................................................................7 Democratic/Egalitarian............................................................................8 Transactional ...........................................................................................8 Contingency Theory................................................................................9 Followership ............................................................................................9 Servant ...................................................................................................10 Coaching ................................................................................................10 Transformational ...................................................................................11 Organizational and Personal Effects of Ineffective Leadership ...............12 Causes of Ineffective Leadership ..............................................................13 Inexperience ..........................................................................................13 Lack of Knowledge of Self ....................................................................13 Complacency .........................................................................................13 Resistance to Change ............................................................................14 Ego Issues ..............................................................................................14 Inability to Communicate a Vision .......................................................14 vii viii ◾ Contents Ineffective Responses to Challenges.....................................................14 Inability to Read the Political Landscape .............................................15 Case for the Phoenix Leader ....................................................................15 Application to Practice ..............................................................................16 2 The Phoenix Leader ...................................................................17 Story of the Phoenix .................................................................................17 Classic Arabian Phoenix .......................................................................18 The Bennu .............................................................................................18 Fenghuang .............................................................................................18 Hou-Ou..................................................................................................18 Native American Thunderbird ..............................................................19 Characteristics of the Phoenix ..................................................................19 Attributes of the Phoenix Leader..............................................................19 Strong Sense of Self ..............................................................................19 Effective Interpersonal Relationships ...................................................20 Ability to Build an Empowered Workforce ..........................................20 Innovative ..............................................................................................20 Resilience ...............................................................................................20 Reason for becoming a Phoenix Leader ..................................................21 Relevance ...............................................................................................22 Resilience ...............................................................................................22 Personal Growth and Success ...............................................................23 Contribution to Great Work ..................................................................23 3 Attributes of the Phoenix Leader, a Strong Sense of Self .........25 Values ........................................................................................................25 Where Do Values Come From? .................................................................26 Alignment of Values and Behaviors .........................................................27 Finding Your Personal Values: An Exercise .............................................28 Values-Based Leadership ..........................................................................30 Authenticity Defined .................................................................................30 Hollis’s 10 Steps to Authenticity................................................................31 Authentic Leadership ................................................................................33 All about Ego ............................................................................................34 Ego Defined ...........................................................................................34 Superego ................................................................................................34 Id ............................................................................................................34 Ego .........................................................................................................35 Contents ◾ ix Ego as the Enemy .....................................................................................36 Common Ego Traps to Avoid ...................................................................36 Application to Practice ..............................................................................38 4 Attributes of the Phoenix Leader: Effective Interpersonal Relationships .............................................................................41 Emotional Intelligence Defined ................................................................41 The Story of Nikki ................................................................................42 Emotional Intelligence, the Science ..........................................................44 First Brain ..............................................................................................44 Emotional Brain ....................................................................................44 Rational Brain ........................................................................................45 Value to Leadership...................................................................................45 Emotional Intelligence and the Phoenix Leader ......................................46 Social Intelligence Defined .......................................................................46 Social Intelligence, the Science .................................................................46 Value to Leadership...................................................................................48 Social Intelligence and the Phoenix Leader .............................................51 Strong Communication Skills ....................................................................51 Attention Span ...........................................................................................52 Types of Learners ......................................................................................53 Tactile Learners .....................................................................................53 Audio Learners ......................................................................................54 Visual Learners ......................................................................................54 Communication Expectations of Various Generations ............................54 Silent Generation ...................................................................................55 Baby Boomers .......................................................................................55 Generation X .........................................................................................56 Generation Y .........................................................................................56 Putting It All Together ...........................................................................57 Communication Infrastructure .................................................................57 Objectives of a Communication Plan ...................................................57 Flow of Information ..............................................................................58 Information Distillation .........................................................................58 Information Drift ...................................................................................60 Gossip ....................................................................................................60 Chain of Command ...............................................................................61 Communication Standards ....................................................................61
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