Table Of Content

Performance Improvement Index—1999 Analysis ed In st uction: Linking Instructional! . Conducting a Customer-Foct ised 1ess Results Dale \VAi Methodolog Performance Analysis David A Grant .M s Smalley Personal TT orm it and James L. Moseley — 7/99 nelius Dams Improvement What's the ( Developing Productive International (\ :n arle tte " M X>O}D eTISr Teams — Diane C. Hanson — 3/99 19 Moving Be Organizational Trans Linking Business Needs to Trainin mes Robinson Objectives and Delivery Mex |l a William apman — 1/99 Commentary W. Lee and Diana Owens - O 99 1ent Interventions Systems Thinking (and Systeras Doing esign and Training e iB razilification Dale M. Brethower and Peter-Corneliu e Technologies in Dams — 1/99 23 ); Culture Understanding the People in me 4) — Peter Dean 1 Organization Who Aren iewed by Rossett — 1/99 ,oth Cali — 9/99 M i: nagemneenntt NNe w Assessment ting to Change e Level 2 Assessment May I Elim the ] aver < Demand for ROI Sharon fiA . Shrock Assessment May 7/99 Dema nri e 1 for ROI Sharo! Mirror Analysis: How to Achieve 7/99 Customer-Driven Human Performance Touching Pierre Mourier — 9/99 5&6/99 The Unc |l errated In Book Reviews Dete 10/99 e The Dance of Change: The Challenges to Sustaining Momentum in Learning witht Fawchild Computer-based Training Organizations — Peter Senge Art Kleins TI rt1 }i v A. Jacob, L ira e Trlh e Intranet LearninSga RRe \ Charlotte Roberts, Richard Ross, George zabet h C. Guman — 5&6/99 Reinventin Roth, and Bryan Smith — Reviewed by ige: bashtul p irtner or Leader the Netw Elizabeth C. Guman — 5&6/99 E. Malcolm — o8O /99 2/99 The Eden Conspiracy: Educating tIoOoOIr e My ths Accomplished Citizenship — Joe Harless Reviewed by Roger Kaufman — 2/99 Emotional Intelligence at Work T1 hi l Untapped Edge for Success Hendrie Weisinger — Reviewed by Renee L. Loth Cali — 7/99 Certification The Handbook of Job Aids — Allison Rossett and Jeannette Gautier-Downes e In-house ( ey it on Reviewed by Jill A. Steward — 2/99 pD ang f[eo)l : y 10/99 The Invisible Computer: Why Products Can Fail, the Personal Computer Is So Change Management Complex, and Information Appliances e Argentina \A I \\ ppil t ;L O nn of HPT aanndda the Solution — Donald A. Norman 99 LaDor \licia M Roj Reviewed by Gary J. Dickelman = nae : 33 /99 Che Leader’s Handbook Peter R Scholtes echnology Adoption — Reviewed by Shannon \. Alpert 1/99 Brent Wilson, The Learning Alliance: Systems Thinking Bl oe ry Corporate Education in HRD — Robert O Brinkeroff and e Succet ssful C rporate II Stephen J. Gill — Reviewed by Lynne ht Direction Management - Chaovun Andia — 11&12/99 and Th 1( Me is M ochwen lhe Membership Organization — Jai 1 Tosti - : me cas Galloway Seiling - Reviewed by Maria Corporate Universities Lamattina — 4/99 Roger M e Evolution of the ID Process at Llovd - 7/99 Practitioner's Perspective Beard — 9/99 Performance Improvement ¢ Volume 39 « Number 1 45 e First Steps in Designing a Corporate Emerging Technologies Human Resource Development l niversity: Issues & Options — Gloria A. ¢ The Intranet Learning Revolution: ¢ Driving Skills in the Right Direction — Regalbuto — 2/99 Reinventing Education and Training for Marsha Frady — 7/99 Customer Service the Networking Age — Marc J. Rosenberg — HRD Initiatives Contributing to Women’s 2/99 Career Progress — Kimberly S. McDonald e Mirror Analysis: How to Achieve Instructional Development and ISD4 and Linda M. Hite — 10/99 Customer-Driven Human Performance — Methodology — Robert D. Tennyson — 7/99 e The People Side of Performance Pierre Mourier — 9/99 Online Help Supports Performance — Bill Improvement — Richard F. Gerson - Performance Consulting: Get CREDIT from Miller and Pat McCandless — 4/99 11&12/99 Your Clients — Vicki Atkinson and Nancy Tools and Tips for Making Virtual Teams Chalmers — 4/99 Hypertext Tick — Mary Louise Stone and Elizabeth Development Thach — 5&6/99 ¢ Online Help Supports Performance — Bill User Considerations for Interactive Miller and Pat McCandless — 4/99 e Instructional Development and ISD4 Multimedia Training Projects — Ibrahim Methodology — Robert D. Tennyson — 7/99 Improvement Siddiq — 11&12/99 Linking Business Needs to Training World Wide Web Sites for Instructional ¢ Grammar Matters — Jane Ranshaw — 4/99 Objectives and Delivery Media — William Design and Human Performance ¢ Mirror Analysis: How to Achieve W. Lee and Diana Owens — 9/99 Technology — Pamela Loughner and Customer-Driven Human Performance — Strengths of Character: A New Dimension William D. Milheim — 1/99 Pierre Mourier — 9/99 of Human Performance — Dennis E. Coates The Perils and Pitfalls of Passive Prose — — 4/99 Ergonomics Jane Ranshaw — 1/99 User Considerations for Interactive ¢ Creating Workplaces Where People Can Six Ways to Foster Peak Performance — Multimedia Training Projects — Ibrahim Think: Cognitive Ergonomics — Lynn Christine Sevilla and Timothy D. Wells — Siddiq — 11&12/99 Kearny, with Phyl Smith — 1/99 10/99 Distance Education So, You Have to Write a Business Letter... Essays — Renée G. Knutson — 10/99 e Myths and Realities of Using WBT to e Accidental Managers — Timm J. Esque — Strengths of Character: A New Dimension Deliver Training Worldwide — Margaret 5&6/99 of Human Performance — Dennis E. Coates Driscoll — 3/99 Back to School (Musings on Education — 4/99 Diversity and Cross-Cultural Issues Reform) — Timm J. Esque — 9/99 Surviving Email: Road Rage on the Being and Accomplishment — Timm J. Information Superhighway — Jane ¢ How to Implement HPT Successfully in Esque — 4/99 Ranshaw — 7/99 Other Cultures: A South American Life in the Pipeline — Timm J. Esque — Approach — Mariano Benardez — 3/99 Instructional 2/99 HRD Initiatives Contributing to Women’s Design/Development/Education Metalogue 4: On Philosophy — Timm J. Career Progress — Kimberly S. McDonald Esque — 11&12/99 e The Bridge Evaluation Model — Debra A. and Linda M. Hite — 10/99 Sieloff — 11&12/99 The Myth of the "Knowledge Worker" — ¢ Really — How Do Asians Learn? — Ruhe Timm J. Esque — 1/99 A Critique of How Technology Adoption Hao — 3/99 Noticed Anything Going Around Lately? — Models Are Utilized — Brent Wilson, Electronic Performance Timm J. Esque — 7/99 Jackie Dobrovolny, and May Lowry — Support Systems Performance that Keeps on Goin’ and 5&6/99 e Gathering Knowledge for Your Knowledge Goin’... — Timm J. Esque — 8/99 Evolution of the ID Process at Sprint: A Practitioner's Perspective — Michael W. Management System — Barbara Cowley- Evaluation Beard — 9/99 Durst — 8/99 Knowledge: Bashful Partner or Leader of ¢ The Bridge Evaluation Model — Debra A. Instructional Development and ISD4 the Dance? — Stanley E. Malcolm — 8/99 Sieloff — 11&12/99 Methodology — Robert D. Tennyson — 7/99 Online Help Supports Performance — Bill Effective Reaction Evaluation in Performance Support Case Studies from Miller and Pat McCandless — 4/99 Evaluating Training Programs: Purposes IBM — Celia Duke-Moran, Ginger Swope, Performance Support Case Studies from and Dimension Classification — Sung Janis Morariu, and Peter deKam — 8/99 IBM — Celia Duke-Moran, Ginger Swope, Heum Lee and James A. Pershing — 9/99 Successful Corporate ID Project Janis Morariu, and Peter deKam — 8/99 In-house Certification: More Performance Management — Chaoyun Chaucer Liang Performance Support: Crossing the Chasm Bang for Your Buck — Raymond Robertson and Thomas M. Schwen — 4/99 from Ideas to Practice — Gary J. Dickelman — 10/99 A Training Intervention that Leads to Multiple Performance Intervention — 8/99 Human Behavior and Psychology Strategies — George M. Piskurich — 5&6/99 Performance Support in Perspective — Ashok Banerji — 8/99 e Invoking the Playful Spirit in Training — World Wide Web Sites for Instructional A Role by Any Other Name: The Leslie Brunker — 11&12/99 Design and Human Performance Availability of Skills in Project Teams — Personal Transformation and Performance Technology — Pamela Loughner and Duane Degler — 8/99 Improvement: What's the Connection? — William D. Milheim — 1/99 Teaming Up for Performance Support: A Charlotte M. Roberts — 5&6/99 Instructor/Coach Evaluation Model of Roles, Skills, and Competencies Really — How Do Asians Learn? — Ruhe — Burt Huber, Jenifer Lippincott, Cathie Hao — 3/99 ¢ The Instructor/Coach: How to Know One McMahon, and Catherine Witt — 8/99 Tuckman and Hersey/Blanchard: Bringing When You See One — Eileen W. Mager — OD Theories into the Classroom — Lynne 2/99 M. Andia — 4/99 ae Performance Improvement « JANUARY 2000 Instructor/Coach Selection Learning as Leadership: A Methodology ¢ A Critique of How Technology Adoption The Instructor/Coach: How to Know One for Organizational Change Through Models Are Utilized — Brent Wilson, When You See One — Eileen W. Mager Personal Mastery — Lara H. Nuer — Jackie Dobrovolny, and May Lowry 2/99 11&12/99 5&6/99 Personal Transformation and Performance Global Fluency — Donald 17 Tosti — 2/99 International/Intercultural Issues Improvement: What's the Connection? - Large-Scale Organizational Performance Developing Productive International Charlotte M. Roberts — 5&6/99 Improvement — Rudy Pilotto and Jonathan Teams — Diane C. Hanson — 3/99 fuckman and Hersey/Blanchard: Bringing O’Donell Young — 11&12/99 Four Principles for Training Trainers in OD Theories into the Classroom — Lynne Organizational Transition — Gene E Fusch Emerging Market Economies — Janey M. Andia — 4/99 — 11&12/99 Trowbridge and Amy Titus — 3/99 Tools and Tips for Making Virtual Teams Learning/Learning Process Globalization of Training Integrated Tick — Mary Louise Stone and Elizabeth Around a Company’s Objectives — Richard ¢ Improving Performance Through Personal Thach — 5&6/99 Baldridge — 2/99 Mastery: A Ca se Study with Fairchild How to Implement HPT Successfully in Semiconductor — Timothy A. Jacob, Lara Organizational Management Other Cultures: A South American H. Nuer, and Elizabeth C. Guman — 5&6/99 Creating Lasting Organizational Changes Approach — Mariano Bendrdez — 3/99 Invoking the Playful Spirit in Training — Maria E. Malott — 2/99 International HPT: Rx for Culture Shock - Leslie Brunker — 11&12/99 Layoffs and Re-employment: A Banking Clare Elizabeth Carey — 5&6/99 Learning as Leadership: A Methodology Case Study — Eugene Ognibene, Joseph P Organizational and Cultural Factors for Organizational Change Through Yaney, and Betty L. Schroeder — 7/99 Affecting International Transfer of Training Personal Mastery — Lara H. Nuer — Implementation: The Glue of — Doo H. Lim — 3/99 11&12/99 Organizational Change — Roger M. Overcoming Integration Problems in Organizational and Cultural Factors Addison and Clayton R. Lloyd — 7 International Management — Ralph R. Affecting International Iransfer of Training Organizational Transition — Gene Keteku — 2/99 - Doo H. Lim — 3/99 — 11&12/99 Really — How Do Asians Learn? — Ruhe Intervention Assessment and Hao — 3/99 Performance Analysis Evaluation RETENTION—« 1 pseudo-problem? - Conducting a Customer-Focused Effective Reaction Evaluation in George L. Geis — 2/99 Performance Analysis — David A. Grant Evaluating Training Programs: Purposes Traditional vs. Real-Time Training: A and James L. Moseley — 7/99 and Dimension Classification — Sung Difference in Design Logic — Randal Ford Performance Systems Heum Lee and James A. Pershing — 9/99 1/99 ¢ Implementation: The Glue of Systems Thinking (and Systems Doing) — Organizational Change — Roger M. Managers/Management Dale M. Brethower anc : Peter-Cornelius Addison and Clayton R. Lloyd — 7/99 e Argentina: An Applicationo f HPT and Dams — 1/99 The Underrated Intervention — William A La bboro ! Union Re ictions — Alicia M. Rojas - The Performance Technologist Deterline — 10/99 3/99 ¢ First Steps in Designing a Corporate 3arriers and Enablers to the Adoption of Job Aids University: Issues & Options — Gloria A. HPT—Or, If We're so Smart, Why Aren't e Decisions, Decisions: A Schema for Expert Regalbuto — 2/99 We Rich? — Diane M. Gayeski and Ann- Decision Making — Christopher J. Stape e A Training Inte rvention that Leads to Marie Adams — 5&6/99 10/99 Multiple Performance Intervention The People Side of Perfor man ¢ Online Help Supports Performance — Bill Strategies George Piskurich — 5&6/99 Improvement - Richard Miller and Pat McCandless — 4/99 11&12/99 ¢ Performance Support: Crossing the Chasm Measurement Performance Consul Get CREDIT from from Ideas to Practice — Gary J. Dickelman e Effective Reaction Evaluation in Your Clients — Vicki Atkinson and Nancy — 8/99 Evaluating Training Programs: Purposes Chalmers — 4/99 and Dimension Classification — Sung Re-Establishing Performance Improvement Knowledge Management Heum Lee and James A. Pershing — 9/99 as a Legitimate Area of Inquiry, Activity Gathering Knowledge for Your Knowledge and Contribution: Rules of the Road - Multimedia Management System — Barbara Cowley Roger Kaufman and Richard Clark — 10/99 Durst — 8/99 e Linking Business Needs to Training Research, Practice, Comfort and Our Six Ways to Foster Peak Performance - Objectives and Delivery Media — William Future: Observations on the Research Christine Sevilla and Timothy D. Wells - W. Lee and Diana Owens 9/99 Contribution of Gaveski and Adams’ 10/99 Myths and Realities of | sing WBT to Barriers and Enablers to the Adoption of Deliver Training Worldwide — Margaret Human Performance Technology" — Roger Leaders/Leadership Driscoll - 3/99 Kaufman — 7/99 Global Fluency — Donald T. Tosti — 2/99 User Considerations for Interactive Understanding the People in the Improving Performance Through Personal Multimedia Training Projects — Ibrahim Organization Who Aren't Us — Allison Mastery: A Case Study with Fairchild Siddiq — 11&12/99 Rossett — 1/99 Semiconductor — Timothy A. Jacob, Lara Why Go to a Trainer for Non-Training H. Nuer, and Elizabeth C. Guman — 5&6/99 Organizational Development Solutions? Eight Reasons Why Trainers Large-Scale Organizational Performance ¢ Creating Lasting Organizational Changes — Make Good Performance Technologists — Improvement — Rudy Pilotto and Jonathan Maria E. Malott 2/99 Marcus E. Jorgensen — 1/99 O’Donell Young — 11&12/99 Performance Improvement ¢ Volume 39 « Number 1 47 Performance Technology, Trends in Knowledge: Bashful Partner or Leader of Training Barriers and Enablers to the Adoption of the Dance? — Stanley E. Malcolm — 8/99 Evolution of the ID Process at Sprint: A HPT—Or, If We're so Smart, Why Aren't A Role by Any Other Name: The Practitioner's Perspective — Michael W. Availability of Skills in Project Teams — We Rich? — Diane M. Gayeski and Ann- Beard — 9/99 Marie Adams — 5&6/99 Duane Degler — 8/99 Four Principles for Training Trainers in How to Implement HPT Successfully in Successful Corporate ID Project Emerging Market Economies — Janey Other Cultures: A South American Management — Chaoyun Chaucer Liang Trowbridge and Amy Titus — 3/99 Approach — Mariano Bendardez — 3/99 and Thomas M. Schwen — 4/99 Globalization of Training Integrated The People Side of Performance Traditional vs. Real-Time Training: A Around a Company’s Objectives — Richard Improvement — Richard F. Gerson — Difference in Design Logic — Randal Ford Baldridge — 2/99 11&12/99 =e The Instructor/Coach: How to Know One Performance Support in Perspective — Research Review When You See One — Eileen W. Mager — Ashok Banerji — 8/99 2/99 Barriers and Enablers to the Adoption of Re-Establishing Performance Improvement The Intranet Learning Revolution: HPT—Or, If We're so Smart, Why Aren't as a Legitimate Area of Inquiry, Activity, Reinventing Education and Training for We Rich? — Diane M. Gayeski and Ann- and Contribution: Rules of the Road — the Networking Age — Marc J. Rosenberg — Marie Adams — 5&6/99 Roger Kaufman and Richard Clark — 10/99 2/99 Creating a Learning Organization: A Case Research, Practice, Comfort, and Our Invoking the Playful Spirit in Training — Study of Outcomes and Lessons Learned — Future: Observations on the Research Leslie Brunker — 11&12/99 Laura L. Bierema and David M. Berdish — Contribution of Gayeski and Adams’ Organizational] and Cultural Factors 4/99 "Barriers and Enablers to the Adoption of Affecting International Transfer of HRD Initiatives Contributing to Women’s Human Performance Technology" — Roger Training — Doo H. Lim — 3/99 Kaufman — 7/99 Career Progress — Kimberly S. McDonald A Training Intervention that Leads to and Linda M. Hite — 10/99 Systems Thinking (and Systems Doing) — Multiple Performance Intervention Layoffs and Re-employment: A Banking Dale M. Brethower and Peter-Cornelius Strategies — George M. Piskurich — 5&6/99 Dams — 1/99 Case Study — Eugene Ognibene, Joseph P. Yaney, and Betty L. Schroeder — 7/99 Training Tools/Activities Teaming Up for Performance Support: A Model of Roles, Skills, and Competencies Systems Thinking (and Systems Doing) — First Steps in Designing a Corporate — Burt Huber, Jenifer Lippincott, Cathie Dale M. Brethower and Peter-Cornelius University: Issues & Options — Gloria A. McMahon, and Catherine Witt — 8/99 Dams — 1/99 Regalbuto — 2/99 The Underrated Intervention — William A. Return on Investment Tuckman and Hersey/Blanchard: Bringing Deterline — 10/99 OD Theories into the Classroom — Lynne ¢ Level 2 Assessment May Eliminate the M. Andia — 4/99 Performance Technology, Miscellaneous Demand for ROI — Sharon A. Shrock — 7/99 Training to Performance Improvement ¢ Creating Workplaces Where People Can Think: Cognitive Ergonomics — Lynn Teams/Teamwork Barriers and Enablers to the Adoption of Kearny, with Phyl Smith — 1/99 HPT—Or, If We're so Smart, Why Aren't Developing Productive International Why Go to a Trainer for Non-Training We Rich? — Diane M. Gayeski and Ann- Teams — Diane C. Hanson — 3/99 Solutions? Eight Reasons Why Trainers Marie Adams — 5&6/99 Four Principles for Training Trainers in Make Good Performance Technologists — Performance Support Case Studies from Emerging Market Economies — Janey Marcus E. Jorgensen — 1/99 IBM — Celia Duke-Moran, Ginger Swope, Trowbridge and Amy Titus — 3/99 World Wide Web Sites for Instructional Janis Morariu, and Peter deKam — 8/99 Learning as Leadership: A Methodology Design and Human Performance Strengths of Character: A New Dimension for Organizational Change Through Technology — Pamela Loughner and of Human Performance — Dennis E. Coates Personal Mastery — Lara H. Nuer — William D. Milheim — 1/99 — 4/99 11&12/99 Traditional vs. Real-Time Training: A Personal Management A Role by Any Other Name: The Difference in Design Logic — Randal Ford Availability of Skills in Project Teams — ¢ Six Ways to Foster Peak Performance — — 1/99 Duane Degler — 8/99 Christine Sevilla and Timothy D. Wells — Understanding the People in the 10/99 Tools and Tips for Making Virtual Teams Organization Who Aren’t Us — Allison Tick — Mary Louise Stone and Elizabeth Rossett — 1/99 Problem Solving Thach — 5&6/99 Why Go to a Trainer for Non-Training ¢ Decisions, Decisions: A Schema for Expert Traditional vs. Real-Time Training: A Solutions? Eight Reasons Why Trainers Decision Making — Christopher J. Stape — Difference in Design Logic — Randal Ford Make Good Performance Technologists — 10/99 — 1/99 Marcus E. Jorgensen — 1/99 e Trans-Atlantic Translation: HPT by Any Trans-Atlantic Translation: HPT by Any Other Name Still Works the Same — Other Name Still Works the Same — Workplace Design and Improvement Christine Marsh and Clare Staffell — 3/99 Christine Marsh and Clare Staffell — 3/99 ¢ Creating Workplaces Where People Can Project Management Testing Think: Cognitive Ergonomics — Lynn Kearny, with Phyl Smith — 1/99 ¢ The Bridge Evaluation Model — Debra A. In-house Certification: More Performance Sieloff — 11&12/99 Bang for Your Buck — Raymond Robertson ¢ Decisions, Decisions: A Schema for Expert — 10/99 Decision Making — Christopher J. Stape — 10/99 42 Performance Improvement « JANUARY 2000