Performance appraisals & phrases for dummies

363 Pages·2009·2.34 MB·English

by  Kenneth L Lloyd

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Business/Management
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insight into their strengths and weaknesses (cid:127) Hints for making the process Pa
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(cid:127) Use phrases and expressions that work — s
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$16.99 US / $19.99 CN / £12.99 UK
Ken Lloyd, PhD, is a nationally
ISBN 978-0-470-49872-9
recognized consultant, author,
and columnist who specializes in
organizational behavior, communication,
and management coaching and
development. Ken Lloyd, PhD
Lloyd Organizational development consultant
est spine=.72”
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Performance
Appraisals & Phrases
FOR
DUMmIES
‰
by Ken Lloyd, PhD
Performance Appraisals & Phrases For Dummies® Ab
Published by
Wiley Publishing, Inc.
111 River St.
Hoboken, NJ 07030-5774
www.wiley.com
Copyright © 2009 by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
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Library of Congress Control Number: 2009931757
ISBN: 978-0-470-49872-9
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
About the Author
Ken Lloyd, PhD, is Vice President of Planning and Development
for Strategic Partners, Inc., in Chatsworth, California. He is also
a nationally recognized consultant, author, and columnist who
specializes in organizational behavior, communication, and
management coaching and development. As a consultant, Ken
y
has worked in a wide range of industries including healthcare,
apparel, financial services, electronics, and entertainment. His
ppro- long-running workplace advice column appears in numerous

newspapers and their Web sites, along with his Web site,
d to
) 748- www.jerksatwork.com.
He is the author of the widely-acclaimed Jerks at Work: How to
e for
ng Deal With People Problems and Problem People (Career Press,
ey & 1999; revised edition, 2006), which has been translated into
hout
numerous languages, including Chinese, Japanese, Polish, and
Korean. He also authored 151 Quick Ideas to Recognize and
Reward Employees (Career Press, 2007) and Be the Boss Your
AKE
ETE- Employees Deserve (Career Press, 2002), and he co-authored
IES,
Ultimate Selling Power: How to Create and Enjoy a Multimillion
OSE.
ALS. Dollar Sales Career (Career Press/Penguin Books, 2002) and
ITU-
NOT the best-selling book, Unlimited Selling Power: How to Master
PRO- Hypnotic Selling Skills (Prentice Hall, 1990), now in its ninth
NAL
BLE printing. Ken is also the author of The K.I.S.S. Guide to Selling
E IS (DK Publishers, 2001), part of Dorling Kindersley’s Keep It
HER
THE Simple Series. He also wrote the business film Communication:
S IT
The Name of the Game (Roundtable Films and Video), award
D IN
RIT- winner at the National Educational Film Festival and the
American Film Festival.
Ken is a frequent television and talk-radio guest. He has
appeared on ABC’s Good Morning America, CNN, and NPR’s
Morning Edition, as well as KABC, KTLA, and the Fox Morning
rint
News “Ask the Expert” segments. He received his BA from UC
Berkeley and his PhD in Organizational Behavior from UCLA.
He taught for many years in the MBA Program at the UCLA
Anderson School of Management, and he continues to lecture
at various universities and speak before numerous organiza-
tions. Ken is a member of the American Psychological
Association and the Society for Industrial and Organizational
Psychology.
Ken lives in Encino, California with his wife, their three
children, and their Golden Retriever.
De
Ac
Dedication
To Roberta, of course!
Acknowledgments
A book such as this requires a solid team to bring it to its full
potential. At every phase of this project, I received extremely
helpful feedback, guidance, and support from several terrific
people. And ironically, it is their performance appraisals of my
performance that have played a key role in strengthening this
book.
In this regard, I would like to thank Charles P. Leo, Professor
of Management at the Graziadio School of Business and
Management at Pepperdine University. Dr. Leo conducted a
patient and thorough technical review of the manuscript, and
he provided numerous insightful comments and suggestions.
I also offer thanks to Donovan R. Greene, PhD, one of the fore-
most organizational psychologists and executive coaches. Dr.
Greene has been a longtime source of expertise in a wide range
of managerial areas. He not only conducts outstanding semi-
nars on performance appraisal, but also serves as a great role
model when actually conducting appraisals. I thank him for all
the early lessons in this important area.
I also thank the entire team at Wiley Publishing. Mike Baker,
Acquisitions Editor, provided outstanding direction for this
project from day one. Another key player on the team has
been the project’s editor, Elizabeth Kuball. She is truly an edi-
tor’s editor, with outstanding ability not only in terms of writ-
ing, but also in terms of project management.
I would like to give a posthumous thanks to the father of “back-
timing,” L. K. Lloyd, who also happened to be my father. A
master in many fields, L. K.’s abilities to manage by wandering
around and conduct performance appraisals that helped his
employees learn, grow, and advance are truly legendary.
I also offer a very special thanks to my home team. First, I am
very fortunate to have a fantastic research librarian, friend,
and wife, Roberta. And I feel equally fortunate to have three
wonderful children, Jessica, Stacey, and Joshua. If there were
performance appraisals for a wife and children, they would all
be rated as “exceptional” in every category.
Publisher’s Acknowledgments
We’re proud of this book; please send us your comments through our Dummies online
registration form located at http://dummies.custhelp.com. For other comments, please
contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S.
at 317-572-3993, or fax [phone].
Some of the people who helped bring this book to market include the following:
Acquisitions, Editorial, and Composition Services
Media Development
Project Coordinator: Patrick Redmond
Project Editor: Elizabeth Kuball Layout and Graphics: Reuben W. Davis,
Acquisitions Editor: Mike Baker Melissa K. Jester, Christine Williams
Copy Editor: Elizabeth Kuball Proofreader: John Greenough
Assistant Editor: Erin Calligan Mooney Indexer: Claudia Bourbeau
Editorial Program Coordinator:
Joe Niesen
Technical Editor: Charles P. Leo, PhD
Senior Editorial Manager:
Jennifer Ehrlich
Editorial Supervisor and Reprint Editor:
Carmen Krikorian
Editorial Assistants: Jennette ElNaggar,
David Lutton
Cover Photos: © Workbook Stock
Cartoons: Rich Tennant
(www.the5thwave.com)
Publishing and Editorial for Consumer Dummies
Diane Graves Steele, Vice President and Publisher, Consumer Dummies
Kristin Ferguson-Wagstaffe, Product Development Director, Consumer Dummies
Ensley Eikenburg, Associate Publisher, Travel
Kelly Regan, Editorial Director, Travel
Publishing for Technology Dummies
Andy Cummings, Vice President and Publisher, Dummies Technology/General
User
Composition Services
Debbie Stailey, Director of Composition Services
Contents at a Glance
Introduction ......................................................1
Part I: When It’s Time to Appraise
Your Employees .................................................7
Chapter 1: Building Success with Performance Appraisals .................9
Chapter 2: What Performance Appraisals Do for
You and Your Team ..........................................................................17
Chapter 3: The Types of Performance Appraisals ..............................33
Part II: Working Your Way through
the Process .....................................................51
Chapter 4: Getting Started .....................................................................53
Chapter 5: Gathering and Analyzing the Data......................................69
Chapter 6: Running a Productive Appraisal Session ..........................87
Chapter 7: Avoiding the Most Common Mistakes .............................105
Chapter 8: Following Up .......................................................................125
Part III: Phrases and Expressions That Work ....139
Chapter 9: The Best Phrases for Quality and Quantity of Work .....141
Chapter 10: The Best Phrases for Communication
and Interpersonal Skills..................................................................161
Chapter 11: The Best Phrases for Planning,
Administration, and Organization ................................................181
Chapter 12: The Best Phrases for Leadership ...................................199
Chapter 13: The Best Phrases for Job Knowledge and Expertise .....219
Chapter 14: The Best Phrases for Attitude ........................................237
Chapter 15: The Best Phrases for Ethics ............................................257
Chapter 16: The Best Phrases for Creative Thinking ........................275
Chapter 17: The Best Phrases for Self-Development and Growth ...295
Part IV: The Part of Tens ...............................315
Chapter 18: The Top Ten Words to Include
in a Performance Appraisal ...........................................................317
Chapter 19: The Top Ten Behaviors Meriting Special Recognition 323
Index ............................................................331