Performance Appraisal System

112 Pages·2012·1.38 MB·English

A
PROJECT STUDY REPORT
ON
“Performance Appraisal System”
At
ICICI Bank
Submitted in
Partial fulfillment for the Award of degree of
Master of Business Administration

Submitted By:- Submitted to:-
NAIMUDDIN ALI MR. VIKASH SHARMA
M.B.A. Part- IV
2009-2011
MAHATMA GANDHI INSTITUTE OF MANAGEMENT
Sikar (Rajasthan)
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PREFACE

As per norms and stipulations with respect to Rajasthan Technical University, I had
made an industrial serve report on performance appraisal of ICICI bank. Industrial
report is one of the major components for any professional course like M.B.A., the real
place where a professional person faces a problem in a field. It was a good exposure for
me to make an industrial report in such a company to get the knowledge and
experience regarding performance appraisal and future aspect.

I was able to get familiarized with the field component that will help me in the future. As
rightly quote by Pt. Jawaharlal Nehru “It is good to have enthusiasm but it is essential to
training. Project report can be in all way of life.”

Thus I would say that this report was beneficial, educative and good exposure to me,
which will certainly help in my near future. This project was designed with respect to
ICICI bank. The project made me to get the enhanced knowledge regarding investments
and how well the organization has performed in the past and trends in the near future

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ACKNOWLEDGEMENT

I express my sincere thanks to ICICI bank for guiding me right from the inception till the
successful completion of the project. I sincerely acknowledge him for their valuable
guidance, support for literature, critical reviews of the project and above all the report
and the moral support he had provided to me with all stages of this project.

I would also like to thank the supporting staff Department, for their help and cooperation
throughout the project.

I would also like to say thanks to Director Sir, Principal Sir, HOD Sir and project guide
and Asst. Professor VIKASH SHARMA of management department of my college.

NAIMUDDIN ALI
(Signature of student)

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DECLARATION

I NAIMUDDIN ALI Student of MBA Session 2009-2011, declare that the present work
titled “Performance Appraisal System At ICICI Bank” is an original work. I anywhere
else for the award of any degree/ diploma/ certificate or for any prize have not submitted
this project report. All the data given in the report is to the best of my knowledge.

NAIMUDDIN ALI

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EXECUTIVE SUMMARY

This project revolves around the Performance Appraisal System At ICICI bank. I have
conducted survey with the help of questionnaire to generate leads to find out prospects
who and how become get Appraisal in the company. This is basically a Human resource
activity.

Apart from this I have also studied the Human Resource Planning and operational
activities of the company.

Overall, this project gave me an opportunity to gain practical knowledge in the field of
banking sector. I am mainly in H.R Process team but I have also got the taste of other
philosophy of the company during Performance Appraisal system which reflects that
how industry relations also make impact on performance appraisal of the employee
which helps me here to develop my skills in the field of H. R Development process.

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CONTENT OF TABLE

S.NO. TOPIC PAGE NO.
1. 1 INTRODUCTION OF INDUSTRY 8
o History
o Definition

2. 2 INTRODUCTION OF ICICI Bank 12
o HISTORY OF ICICI BANK
o HR Department

3. 3 INTRODUCTION OF PROJECT 33
o Performance Appraisal
o Performance Appraisal System in ICICI Bank

4. 4 RESEARCH METHODOLOGY 73
o Title of the project
o Duration of the Project
o Objective of Research
o Method of data collection
o Limitations

5. 5 FACT & FINDING 78

6. 6 DATA ANALYSIS AND INTERPRETATION 80

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7. 7 SWOT ANALYSIS 97

8. 8 CONCLUSION 101

9 RECOMMENDATIONS AND SUGGESTIONS 103

10 ANNUXERE 105

11 BIBLIOGRAPHY 111

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Chapter-1
INTRODUCTION OF
INDUSTRY

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Chapter-1
INTRODUCTION OF INDUSTRY
BANK:
A bank is a financial intermediary and appears in several related basic forms:
 A central bank issues money on behalf of a government, and regulates the money
supply
 A commercial bank accepts deposits and channels those deposits
into lending activities, either directly or through capital markets. A bank connects
customers with capital deficits to customers with capital surpluses on the world's
open financial markets.
 A savings bank, also known as a building society in Britain is only allowed to borrow
and save from members of a financial cooperative

Banking is generally a highly regulated industry, and go Varmint restrictions on financial
activities by banks have varied over time and location. The current set of global bank
capital standards is called Basel II. In some countries such as Germany, banks have
historically owned major stakes in industrial corporations while in other countries such
as the United States banks are prohibited from owning non-financial companies.
In Japan, banks are usually the nexus of a cross-share holding entity known as
the keiretsu. In Iceland banks had very light regulation prior to the 2008 collapse.

History
Banking in the modern sense of the word can be traced to medieval and
early Renaissance Italy, to the rich cities in the north like Florence, Venice and Genoa.
The Bardi and Peruzzi families dominated banking in 14th century Florence,
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establishing branches in many other parts of Europe. Perhaps the most famous Italian
bank was the Medici bank, set up by Giovanni Medici in 1397.

Definition
The definition of a bank varies from country to country. See the relevant country page
(below) for more information.
Under English common law, a banker is defined as a person who carries on the
business of banking, which is specified as:
 conducting current accounts for his customers
 paying cheques drawn on him, and
 Collecting cheques for his customers.
In most common law jurisdictions there is a Bills of Exchange Act that codifies the law in
relation to negotiable instruments, including cheques, and this Act contains a statutory
definition of the term banker: banker includes a body of persons, whether incorporated
or not, who carry on the business of banking' (Section 2, Interpretation). Although this
definition seems circular, it is actually functional, because it ensures that the legal basis
for bank transactions such as cheques does not depend on how the bank is organized
or regulated.

The business of banking is in many English common law countries not defined by
statute but by common law, the definition above. In other English common law
jurisdictions there are statutory definitions of the business of banking or banking
business. When looking at these definitions it is important to keep in minds that they are
defining the business of banking for the purposes of the legislation, and not necessarily
in general. In particular, most of the definitions are from legislation that has the
purposes of entry regulating and supervising banks rather than regulating the actual
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