Table Of Content

“Berman and Hijal-Moghrabi draw on their extensive international experience to ensure this third edition of their book is fully up-to-date, comprehensive and authoritative. This is a great textbook for students and an excellent guide for public sector practitioners.” Andrew Podger, Australian National University, Australia, former Public Service Commissioner “This new third edition by Berman and Hijal-Moghrabi comes just in time when pressures mountain on governments around the world to innovate and improve outcomes vis-à-vis crises and emergencies. It is a must-read volume with state-of- the art analysis for scholars, students, and public servants, whose public missions become more complicated and demanding with every passing day.” Professor Eran Vigoda-Gadot, Division of Public Administration & Policy, School of Political Science, University of Haifa, Israel “This third edition of Performance and Innovation in the Public Sector promises to be one of the field’s best investments. It is a welcome distillation of the latest peer- reviewed research in the field, a roadmap for improving performance, and toolkit for accelerating the journey with the most recent management emphases. If public organizations are to keep faith with their citizens, they must be cognizant of the knowledge base that Berman and Hijal-Moghrabi so clearly distill.” Marc Holzer, National Center for Public Performance, Suffolk University-Boston, USA “The next decades will challenge our public sectors to combine service delivery and crises governance. This will require performance and innovation. Berman and Hijal-Moghrabi’s book is part of the solutions to make this happen.” Geert Bouckaert, KU Leuven Public Governance Institute, and Institute of Innovation and Public Purpose (UC London) “Berman and Hijal-Moghrabi have provided an extremely valuable overview of the many approaches to improving public innovation and performance. Students and practitioners will appreciate the clear exposition, many examples from around the world, and how-to guidance.” John M. Bryson, McKnight Presidential Professor Emeritus, University of Minnesota, USA “Today’s extreme dynamics create near-impossible challenges for public managers. Yet, they must succeed. This classic textbook, reinvented for today’s world, provides the goods. Key research findings and need-to-know strategies are offered in accessible language. Practitioners everywhere will benefit from this treasure trove.” Arjen Boin, Leiden University, The Netherlands “This masterpiece by Berman and Moghrabi describes various contemporary issues related to performance and organization needed by developing countries like Indonesia. Berman and Moghrabi’s understanding of various theories of public sector organization, as well as their experience in helping many public sectors to carry out reforms, makes this book not only provide a development paradigm for public sector performance and innovation, but also become a playbook for public sector managers to create adaptive and agile organizations in facing VUCA Era.” Muhammad Yusuf Ateh, Head of Indonesia’s National Government Internal Audit Agency “This new edition continues to provide a fundamental and reflective guide to performance and innovation in the public sector, informed by latest scholarship and international experience.” Martin Lodge, London School of Economics, UK Performance and Innovation in the Public Sector Managing for results is increasingly important for the success of public organizations. Performance and Innovation in the Public Sector is a comprehensive textbook that examines a broad range of performance strategies. Today’s public managers require a broad toolkit and a deep current understanding of the following: performance management, digital government, collaboration, strategic planning, innovation, lean government, and managing people for performance. This book provides a thorough overview of broad paradigms and their emergence, practical strategies along with examples and up-to-date applications, and an appreciation for the diverse contexts of public organizations, resulting in varied and tailored improvements. Each chapter assists students in applying each tool at work. Performance and Innovation in the Public Sector provides a balance of scholarship and practice, offers flexibility for instructors, and is written in an accessible style that students and professionals appreciate. This revised, much-anticipated third edition includes an increased emphasis on improving governance and innovation, as well as up-to-date examples that demonstrate best practices for performance in diverse public sector settings. Evan Berman is a leading award-winning scholar in public administration with research areas in public performance and management, leadership, comparative public management, and HRM. He is past Chair of the Section on Public Performance and Management of the American Society for Public Administration (ASPA). He is the author of fifteen books, and he has received major awards such as the Fred Riggs Award for Lifetime Career Achievement in International and Comparative Public Administration, the Distinguished Research Award, jointly awarded by ASPA and the Network of Public Schools for Politics, Affairs and Administration (NASPAA) and the H. George Award Fredrickson Award (ASPA). He is senior editor of Public Performance & Management Review and Professor of Public Management at Fundação Getúlio Vargas (FGV-EAESP), Brazil’s leading private university. Evan has frequently published in the leading journals of the field (e.g., Public Administration Review). He is also a visiting professor at Fudan University (Shanghai) and the University of Indonesia (Jakarta). He has also been a professor at Louisiana State University and the University of Central Florida. Evan has worked and consulted for national and local governments in the U.S., Asia and New Zealand. Imane Hijal-Moghrabi is Associate Professor of Public Administration at the University of Texas Permian Basin (UTPB). Her research interests include change management and innovation, performance management and budget- ing, government ethics, and HR-related topics. Her work appears in Public Performance & Management Review, Review of Public Personnel Administration, Public Integrity, Administration & Society, Public Organization Review, Public Administration Quarterly, and International Journal of Public Sector Management. She received her Ph.D. from UT-Dallas and has served for about seven years as a Financial Controller/Chief of Bureau at the Lebanese Ministry of Finance. Performance and Innovation in the Public Sector Managing for Results Third edition Evan M. Berman and Imane Hijal-Moghrabi Cover image: Getty Images Third edition published 2023 by Routledge 4 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN and by Routledge 605 Third Avenue, New York, NY 10158 Routledge is an imprint of the Taylor & Francis Group, an informa business © 2023 Evan M. Berman and Imane Hijal-Moghrabi The right of Evan M. Berman and Imane Hijal-Moghrabi to be identified as author[/s] of this work has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. First edition published by M.E. Sharpe 1998 Second edition published by M.E. Sharpe 2006 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication Data Names: Berman, Evan M., author. | Hijal-Moghrabi, Imane, author. Title: Performance and innovation in the public sector : managing for results / Evan M. Berman and Imane Hijal-Moghrabi. Other titles: Productivity in public and nonprofit organizations Identifiers: LCCN 2022030427 (print) | LCCN 2022030428 (ebook) | ISBN 9781032303697 (hardback) | ISBN 9781032303666 (paperback) | ISBN 9781003304753 (ebook) Subjects: LCSH: Government productivity. | Administrative agencies-- Management. | Nonprofit organizations--Management. Classification: LCC JF1525.P67 B47 2023 (print) | LCC JF1525.P67 (ebook) | DDC 352.3/75--dc23/eng/20220906 LC record available at https://lccn.loc.gov/2022030427 LC ebook record available at https://lccn.loc.gov/2022030428 ISBN: 978-1-032-30369-7 (hbk) ISBN: 978-1-032-30366-6 (pbk) ISBN: 978-1-003-30475-3 (ebk) DOI: 10.4324/9781003304753 Typeset in Bembo by Deanta Global Publishing Services, Chennai, India For my wife, Dira. For my husband, Karim In memory of Jonathan P. West (1941–2022), mentor and friend Contents Preface xii 1 What Is Public Performance?: An Overview 1 1.1 Defining Performance 3 1.2 P ublic Performance in Context 6 1.3 T he Diffusion of Performance 8 1.4 I nnovation Redux 11 1.5 P erformance Improvement through the Present 14 In Conclusion 21 Application Exercises 22 2 Strategies and Conditions for Success 23 2.1 C onditions for Success 23 2.2 C hange in Team Units 30 2.3 O rganizational Change 34 2.4 W orking with Other Organizations 39 In Conclusion 41 Application Exercises 41 3 Performance Management: The Art of Design 43 3.1 B asics of Program Design: The Logic Model 45 3.2 E xamples: Applying Design in Practice 49 3.3 F rom Design to Performance Management 56 In Conclusion 60 Application Exercises 61 4 Digital Government 62 4.1 T he Evolution of Digital Government 64 4.2 T he Current Era: The Rise of Apps and Big Data 68 4.3 M anaging Digital Government 72