h “Perfectly Able: How to Attract and Hire Talented People with Disabilities is full of insight and practical help for both job applicants and employers [that] is utterly compelling and convincing. This book is a wonderful example of putting into practice the idea that dignity is a universal right, applicable to both sides of every hiring decision. Every employer in the world should have a copy on his desk.” —ROBERT W. FULLER formerpresidentofOberlinCollege andauthorofSomebodiesandNobodies: OvercomingtheAbuseofRank and AllRise:Somebodies,Nobodies andthePoliticsofDignity This page intentionally left blank Perfectly Able This page intentionally left blank Perfectly Able How to Attract and Hire Talented People with Disabilities Lighthouse International Compiled and Edited by Jim Hasse American Management Association NewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFrancisco Shanghai•Tokyo•Toronto•Washington,D.C. Bulkdiscountsavailable.Fordetailsvisit: www.amacombooks.org/go/specialsales Orcontactspecialsales: Phone:800-250-5308 E-mail:[email protected] ViewalltheAMACOMtitlesat:www.amacombooks.org Thispublicationisdesignedtoprovideaccurateandauthoritativeinformationin regardtothesubjectmattercovered.Itissoldwiththeunderstandingthatthe publisherisnotengagedinrenderinglegal,accounting,orotherprofessionalservice. Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetent professionalpersonshouldbesought. eSight,eSightCareersNetwork,andBlindstorming aretrademarksofLighthouseInternational, 111East59thStreet,NewYork,NY10022. LibraryofCongressCataloging-in-PublicationData Perfectlyable:howtoattractandhiretalentedpeoplewithdisabilities/com- piledandeditedbyJimHasse. p.cm. Includesindex. ISBN-13:978-0-8144-1564-1(hardcover) ISBN-10:0-8144-1564-4(hardcover) 1. Peoplewithdisabilities—Employment—UnitedStates.2. Employees— Recruiting—UnitedStates.3. Corporateculture—UnitedStates. I.Hasse,Jim. HD7256.U5P3982011 658.3’11087—dc22 2010014281 ©2011LighthouseInternational Allrightsreserved. PrintedintheUnitedStatesofAmerica. Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedin wholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying, recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivision ofAmericanManagementAssociation,1601Broadway,NewYork,NY10019. AboutAMA AmericanManagementAssociation(www.amanet.org)isaworldleaderintalent development,advancingtheskillsofindividualstodrivebusinesssuccess.Ourmission istosupportthegoalsofindividualsandorganizationsthroughacompleterangeof productsandservices,includingclassroomandvirtualseminars,webcasts,webinars, podcasts,conferences,corporateandgovernmentsolutions,businessbooks,and research.AMA’sapproachtoimprovingperformancecombinesexperientiallearning— learningthroughdoing—withopportunitiesforongoingprofessionalgrowthatevery stepofone’scareerjourney. Printingnumber 10987654321 h Contents Foreword: Roads More Easily Traveled xi Preface: An Opportunity—Not a Responsibility xv Acknowledgments xix Chapter 1: Gain a Better Awareness of Disability 1 , How Inclusive Recruiting Will Help You Prepare for Coming Changes in the Employment Landscape 1 , Why Your Diversity Initiative Needs to Include Disability 8 , How to Choose the Right Disability Awareness Trainer for Your Company 11 , The Right to Self-Determination for Individuals with a Disability in Today’s Workplace 13 , How Individuals with a Disability Define Inclusion 19 , The Role of Maturity and Self-Esteem in an Individual’s Approach to Disability 22 , How Learning to Live Well with a Disability Can Have an Upside 26 vii viii Contents Chapter 2: Foster a Company Culture That Is Receptive to Disability 33 , Put Your Diversity Values into Practice 33 , Create a Work Environment That Values Diversity 36 , Workplace Interdependence Makes Disability Irrelevant 41 , Bridge Builders Can Be Valuable to Your Corporate Culture 45 , Job Seekers with a Disability Can Add Elasticity to Your Workforce 51 , How You’ll Know Your Inclusion Efforts Are Working 55 Chapter 3: MakeYour Recruiting Efforts Disability Inclusive 63 , Frequently Asked Questions About Hiring Employees with Disabilities 63 , What You as an Employer Need to Know About Current Interpretations of the ADA 67 , Considering Volunteer Experience May Be Essential in Fully Evaluating a Job Candidate 80 , Not All Volunteer Work Is the Same When Evaluating a Job Candidate 85 , How to Locate Job Candidates with Disabilities on the Local Level 89 , Using Job Fairs to Recruit Candidates with a Disability 92 , Locating Job Candidates with Disabilities Online 98 , Recruiting Qualified Job Candidates with Disabilities on College Campuses 104 , How to Make Your Screening Process Inclusive 110 ix Contents , Four Barriers Job Candidates with a Disability Encounter When They Interview for a Job 114 Chapter 4: Identify Job Candidates Who Will Thrive inYour Corporate Culture 121 , Job Candidates Who Approach Employment from an Entrepreneurial Perspective 121 , Job Seekers Who Are Successfully Operating Small Businesses 123 , People Who Have Moved Beyond Self-Absorption to Become Fully Engaged Members of Society 127 , Individuals Who Take Personal Responsibility When They Become “Easy Marks” While at Work 131 , How to Identify Individuals with Emotional Intelligence 137 , Job Candidates Who Can Gracefully Accept and Decline Help 142 , Individuals Who Can Carry Their Load as Members of Your Team 145 , Job Seekers Who Possess the Authenticity Valued in the Business World 150 , Targeting Candidates Who Are Willing to Take Reasonable Risks 155 Chapter 5: Approach People Management from a Disability Perspective 163 , How Self-Esteem Affects Workplace Performance and Behavior 163 , Avoiding Paternalism in the Workplace 170 , Assigning a Mentor for Your Newly Hired Employee with a Disability 177