Contents Cover Endorsements Title Page Copyright Dedication Foreword Chapter 1: I'm the Boss of You Bad Bosses The High Cost of Poor Leadership Leadership Is Personal My Mission Chapter 2: The Seven Essential Principles of Leadership Managers and Leaders and Coaches, Oh My! Leadership Principle #1: You Need Your People More than They Need You Leadership Principle #2: Follow the Golden Rule Leadership Principle #3: You Are Always on Stage Leadership Principle #4: People Don't Do Dumb Things on Purpose Leadership Principle #5: People Do Things for Their Reasons, Not Yours Leadership Principle #6: Change Behaviors, Not Beliefs or Styles Leadership Principle #7: You Are Not Normal Chapter 3: The Five Levers of Leadership Five Levers of Leadership Chapter 4: Put People First You Need Your People More than They Need You Warning: Do Not Attempt to Get People to Like You Passion, Enthusiasm, and Confidence Chapter 5: Connect Ask Questions The Fine Art of Listening Staying Connected Staying Connected with E-Mail, Text, and Voice Mail People Don't Complain About Leaders Who Listen Chapter 6: Position People to Win The Right Seat on the Bus: Leveraging Talent People Don't Do Dumb Things on Purpose Make Yourself Obsolete Chapter 7: Build Trust A Foundation of Trust Trust Trumps Status Quo You Are Always on Stage Sweat the Small Stuff Leverage Your Support Team Response Apologize and Admit When You Are Wrong Listening Builds Trust Consistent Behavior Chapter 8: Create Positive Emotional Experiences What We Experience, We Remember The Law of Reciprocity Anchoring Relationships with Your People Motivating People What Really Motivates People Discipline to Follow Through Get Creative It Don't Cost Nuthin’ to Be Nice (Little Things Are Big Things) Conclusion Acknowledgments About the Author Praise for People Follow You “Leaders earn success by helping others get what they want out of life. Jeb Blount’s People Follow You is all about bringing out the best in your workforce. Jeb is right on top of the indisputable fact that happy, committed employees give their best when they respect their leaders.” —Tom Ziglar CEO of Ziglar, Inc., and proud son of Zig Ziglar “Jeb Blount’s expertise in mending broken sales teams is very much in evidence in his new book, People Follow You. Companies of all sizes would do well to adopt the leadership principles he spells out so clearly.” —Jon Gordon Best-selling author of The Energy Bus and Training Camp “Jeb Blount has done it again—a practical book that provides insight and ideas into how to be a better leader. As a leader, it’s imperative to remember that your personal success— your paycheck, your promotions, and ultimately your career—is 100 percent tied to how well your people perform. It’s not about you; it’s about them. Jeb shares insights into how to motivate and how to ensure you’re putting the people on your team in places where they can succeed. A must read for all bosses!” —Sam Richter CEO and founder of Know More!; Author of Take the Cold Out of Cold Calling “Your relationship with your employees is the key pivot point that makes or breaks your company’s development. Jeb Blount commendably has made it his mission to provide you with a framework for leading people that relies on principles, basic truths, morals, and ethical standards. He succeeds admirably in People Follow You.” —Tony Jeary The RESULTS GuyTM; Author of Strategic Acceleration: Success at the Speed of Life “All good leadership is personal. From Billy Beane in professional baseball to Steve Jobs in business, the most successful organizations are those with the best leaders. Jeb Blount shows you how to become a better manager so you can build a team that delivers success.” —David Meerman Scott Author of Real-Time Marketing & PR “I have had the pleasure of working closely with Jeb Blount. He is a master at changing human behavior and helping people deliver exceptional results in a very short period of time. Pay attention; People Follow You will change who you are as a leader.” —Patrick Albus CEO of kgbdeals.com Copyright © 2012 by Jeb Blount. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. 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For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572- 4002. Wiley publishes in a variety of print and electronic formats and by print-on- demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data: Blount, Jeb. People follow you : the real secret to what matters most in leadership / Jeb Blount. – 1 p. cm. Includes index. ISBN 978-1-118-09401-3 (hardback : acid-free paper); ISBN 978-1-118-17389- 3 (ebk); ISBN 978-1-118-17390-9 (ebk); ISBN 978-1-118-17388-6 (ebk) 1. Leadership. 2. Management. 3. Supervisors. 4. Interpersonal relations. I. Title. HD57.7.B575 2011 658.4′092–dc23 2011032203