Patient Guide

70 Pages·2017·1.76 MB·English

Your Guide to
Sutter Santa Rosa
Regional Hospital

Welcome to Sutter Santa Rosa Regional Hospital. While being in
the hospital can be a difficult and confusing experience, I want to
assure you that we are committed to making your stay as safe and
comfortable as possible. We have prepared this patient care guide
to introduce you to our facilities and services, and to answer some
frequently asked questions. Should you have additional questions,
concerns or needs, please contact your nurse or call us directly at
707-576-4000 (24 hours/day).
At Sutter Santa Rosa Regional Hospital, we practice patient- and
family-centered care. We encourage you and your family to be
an active participant in your healthcare decisions. Our team of
physicians, nurses and support staff is committed to working with
you and your family to get you back to optimal health.
For over 80 years, Sutter Santa Rosa Regional Hospital has
been providing outstanding care to North Bay residents. In 2020,
our hospital achieved five stars in the Centers for Medicare and
Medicaid Services Hospital Compare program, indicating that our
performance measures exceeded those of 90% of hospitals in the
United States. We intend to provide this level of five-star care to
every patient in our hospital.
We hope that this patient care guide helps explain what you can
expect and ensures that your hospital stay will be comfortable.
Thank you for choosing Sutter Santa Rosa Regional Hospital.
Best of Health,

Dan Peterson
Chief Executive Officer
Mission and Values
MISSION
We enhance the well-being of people in the communities we serve
through a not-for-profit commitment to compassion and excellence
in healthcare services.
VALUES
Honesty and Integrity
We act openly and truthfully in everything we do.
Community
We work to understand and best serve the diverse needs of our
communities.
Excellence and Quality
We exceed customer expectations by delivering premier clinical
quality and maintaining the highest levels of safety.
Innovation
We continually create, seek out and adopt new ways of providing
value to our customers, rapidly moving from idea to execution.
Affordability
We deliver healthcare efficiently by using resources responsibly.
Teamwork
We recognize that the power of our combined efforts exceeds
what we can accomplish individually, and we are accountable to
each other and to our customers.
Compassion and Caring
We treat those we serve, and one another, with concern, kindness
and respect.
TTaabbllee ooff CCoonntteennttss
Hospital Resources and Visitor Information ..................................... 4
Preparing for My Hospital Stay .......................................................6
Preparing for Surgery and What to Expect ......................................7
Privacy and Room Services ............................................................ 9
My Healthcare Team ......................................................................10
Want to Thank your Nurse? ...........................................................11
My Healthcare ...............................................................................12
Personal Care ................................................................................13
Managing Pain ...............................................................................14
Integrative Health ...........................................................................15
My Safety ......................................................................................16
Possible Medication Side Effects ...................................................18
Going Home ................................................................................. 20
My Health Online .......................................................................... 23
Patient Rights and Responsibilities ................................................24
Advance Healthcare Directive ....................................................... 27
Patient and Family Advisors .......................................................... 28
Television Viewing Guide ............................................................... 29
Hospital Resources and Visitor Information
Please be part of our team in keeping
your loved ones safe. Call a nurse or
speak with any hospital staff if your
loved one needs help.
Smoke-Free Environment Flowers, Plants and Balloons
All sites are smoke-free. That means no tobacco Our Gift Shop is located on the first floor next
products are allowed to be used inside or outside to the Admitting Department. Gift items, fresh
of the hospital or other healthcare buildings. flowers, cards, magazines, snacks and drinks
Tobacco products include cigarettes, e-cigarettes, are available. Fresh flowers are not permitted in
cigars, pipes and chewing tobacco. any Intensive Care Unit (ICU) and Oncology Unit
at the hospital. Latex balloons are not permitted
Commonly Used Resources
anywhere in the hospital. Call 707-576-4007 to
n Information: 707-576-4000 contact the gift shop.
n Billing Services and Financial
Gift Shop Hours of Operation
Counselors:
10 a.m. – 6 p.m. Monday - Friday
855-398-1633, 7 a.m. to 5 p.m.
10 a.m. – 4 p.m. Saturday and Sunday
n Room Service: 576-5678
n MyHealth Online: www.myhealthonline. Mountain View Bistro Cafe
sutterhealth.org
Bistro Hours: The Bistro is open 7 days a week,
n Medical Records: 707-576-4215 6:30 a.m. to 7 p.m. The Bistro will close each day
n Wi-Fi: We offer free Wi-Fi throughout the from 2 to 3 p.m. Vending machines are available
hospital. Choose the network “SHGuestNet” 24 hours a day.
and accept the privacy statement.
Spiritual Services
No password is required.
We know that being hospitalized is not just a
Security and Check-In
physical experience. Illness affects your life and
For hospital safety, please check in at the front your family, and may cause you to reflect on your
entrance security desk to receive a visitor’s pass values, beliefs and goals. Nondenominational
when you visit a patient. To receive a pass, a chaplaincy services are available. Ask your nurse
photo ID is required for anyone 18 years or older. to request a chaplain visit. Our team is happy to
assist you.
4 Your Guide to Sutter Santa Rosa Regional Hospital
Hospital Resources and and Visitor Information
Visiting Hours Tips for Visitors
Family and friends are welcome 24 hours a day. Family, friends and loved ones are welcome to
However, some units have special limitations visit patients. We understand that family and
on the number of visitors or visiting hours. friends are important to our patients’ well-being
Please check first. and recovery. To ask about a patient who may
be staying at the hospital, call the operator at
Recommendations for Visiting
707-576-4000.
n Please make sure to use the hand sanitizer
Family and friends visiting patients who undergo
dispenser before entering and leaving your
surgery may wait in designated areas. There are
loved one’s room.
tracker boards in the surgery waiting areas.
n We may need to ask you to step out of
Patients often need a lot of rest for their recovery.
the room for a period of time, or limit the
Please make sure to keep visits calm and quiet.
number of people in the room.
If you are sick or have a cold, please stay home.
n Please do not wear perfumes and
Children should be with an adult at all times in
colognes.
the hospital.
n If you are sick or have a cold, please stay
home until better.
n Children under the age of 18 years must be
with an adult at all times, in all areas of the
hospital. Please do not bring children under
the age of 13 to surgical recovery areas.
n Family and friends may order meals to be
served in the patient’s room during patient
meal times. Family and friends can pay for
these meals at the Mountain View Bistro
cashier on the second floor.
Your Guide to Sutter Santa Rosa Regional Hospital 5
Preparing for My Hospital Stay
What Should I Bring? Personal Items
Please bring the following information and items n Toiletries such as a hair brush, shaving
supplies, etc. We will provide toothpaste
when you check in.
and a toothbrush.
n Health insurance card.
n Loose comfortable clothing.
n Cash, credit card or a check to pay for
n Name and phone number of the person
any co-pays or deductibles. Co-pays and
who will take you home from the hospital.
deductibles are costs your health insurance
does not cover. n Children may bring comfort items such as a
blanket or stuffed animal.
n A photo ID – Bring ONE of the following.
Please make sure your photo ID is valid (has n Legal documents – if appropriate.
not expired). Photo ID types we accept are n Advance healthcare directive. To learn more,
state driver’s license, U.S. military ID card, go to page 27.
state ID card, passport, U.S. permanent
n Guardianship or conservatorship paperwork,
resident card.
if appropriate.
Medical Information n A case for your glasses with identification
n X-rays or other medical documents inside.
requested by your doctor.
What Should I Not Bring?
n Assistive medical devices you may need.
This includes glasses, hearing aids, n Do not bring valuables such as large sums
of money, jewelry or irreplaceable items.
dentures, canes, etc.
n Product information card for implantable n Do not bring medications from home unless
your doctor told you to.
devices, such as a pacemaker.
n Any consent forms that you may have n Do not wear perfume or cologne, makeup,
nail polish or jewelry (including body
signed in your surgeon’s office.
piercings, rings and watches).
n Written list of your prescriptions, over
the counter medications, and herbal n Do not bring weapons or firearms.
supplements taken on a daily basis.
6 Your Guide to Sutter Santa Rosa Regional Hospital
Preparing for Surgery and What to Expect
Our procedures are designed to make
your surgery as safe, comfortable and
convenient as possible. If you have any
questions before your surgery, call
707-576-4430.
My Surgery is in 1 to 2 Weeks My Surgery is Today
Eating and drinking
Plan to stop taking medication if your
doctor told you to. n Do not eat.
Talk to your doctor about whether you may n You can drink clear liquids up to two hours
need a blood transfusion. before your arrival time to the hospital. For
example, if your arrival time is at 1 p.m., don’t
You can use blood from volunteer donors
drink liquids after 11 a.m. Drinking clear
(Community Donor), from friends or relatives
liquids before your surgery improves your
(Designated Donor), or, if appropriate, your
body’s ability to recover. But take nothing with
own blood (Autologous Donor).
red, blue or purple dye. Clear liquids include:
Quit smoking.
n Water
We encourage you to quit smoking before
your surgery to help your recovery. Ask your n Clear fruit juices such as apple.
doctor for support or call 1-800-QUIT-NOW. n Gatorade G
n Black coffee or tea (no creamer)
My Surgery is Tomorrow
n DO NOT drink liquids that are not clear, such
Eating and drinking as milk, coffee with creamer or orange juice.
n Eat breakfast and lunch as you would Bathing and shaving
normally do. Eat a light evening meal.
n Follow the instructions provided by your
Do not eat after 12 a.m. (midnight) or as
surgeon for cleaning your skin.
instructed by your surgeon.
n Do not shave the surgical site unless your
n Only drink clear liquids after 12 a.m.
surgeon told you to do so.
(midnight) or as instructed by your
Medication
surgeon. See examples of “clear liquids”
on the right. If your doctor told you to continue taking your
medication, you should take it with a sip of water.
Smoking
Do not smoke after 12 a.m. (midnight).
Bathing and shaving Arrange for transportation home.
n Follow the instructions provided by your A family member, friend or caregiver must
surgeon for cleaning your skin. be available to drive you home on your day
of discharge. Patients can’t drive when
n Do not shave the surgical site unless
they leave the hospital.
your surgeon told you to.
Your Guide to Sutter Santa Rosa Regional Hospital 7
Preparing for Surgery and What to Expect
Operating Room Post-Anesthesia Care Unit (PACU)
Here are some of our Safe Surgery Procedures The PACU is where patients go right after surgery.
you can expect in the Operating Room. The surgeon and/or the anesthesiologist will
inform the PACU nurses of your procedure,
Staff will confirm with you:
condition and recovery plans.
n Your full name
You will stay in the PACU until you are awake,
n Date of birth
your vital signs are stable and your pain is
n Procedure being performed managed.
n Site of the procedure
The patient tracker board will indicate when you
n Any allergies are in recovery. A staff member will let your loved
n Surgical consent form (accurate, signed ones know when they can visit you.
and complete)
Hospital Admission or Return Home
You will receive anesthesia. If you had outpatient surgery, you will be
Anesthesia is a drug that numbs your body discharged to go home. A family member or
or puts you to sleep. A doctor who specializes loved one can help you prepare to go home. A
in anesthesia (anesthesiologist) will be with you nurse will talk to you about your care at home
throughout your surgery. Depending on your and provide you with medical instructions.
surgeon’s orders, you will receive either:
If you are staying at the hospital, you will be taken
n Regional anesthesia where a part of your to the nursing unit based on the type of surgery
body will be numb during your procedure, or you had. Your family and friends will be given
n General anesthesia where you will be asleep directions to your room where they can visit you.
during your procedure.
n Make sure to tell staff if you have ever had
difficulty with anesthesia such as nausea.
They can help you to try and prevent this
discomfort.
8 Your Guide to Sutter Santa Rosa Regional Hospital