Outsourcing and Management: Why the Market Benchmark Will Topple Old School Management Styles

238 Pages·2007·1.402 MB·English

by  Thomas Nelson Tunstall (auth.)

OUTSOURCING AND
MANAGEMENT
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OUTSOURCING AND
MANAGEMENT
WHY THE MARKET BENCHMARK
WILL TOPPLE OLD SCHOOL
MANAGEMENT STYLES
Thomas Nelson Tunstall
OUTSOURCINGANDMANAGEMENT
© Thomas Nelson Tunstall, 2007.
Softcover reprint of the hardcover 1st edition 2007 978-1-4039-7967-4
All rights reserved. No part of this book may be used or reproduced in any
manner whatsoever without written permission except in the case of brief
quotations embodied in critical articles or reviews.
First published in 2007 by
PALGRAVE MACMILLAN™
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Companies and representatives throughout the world.
PALGRAVE MACMILLAN is the global academic imprint of the Palgrave
Macmillan division of St. Martin’s Press, LLC and of Palgrave Macmillan Ltd.
Macmillan® is a registered trademark in the United States, United Kingdom
and other countries. Palgrave is a registered trademark in the European
Union and other countries.
ISBN 978-1-349-53823-2 ISBN 978-0-230-60360-8 (eBook)
DOI 10.1057/9780230603608
Library of Congress Cataloging-in-Publication Data
Tunstall, Thomas Nelson.
Outsourcing and management : why the market benchmark will
topple old school management styles / by Thomas Nelson Tunstall.
p. cm.
Includes index.
1. Management. 2. Industrial organization. I. Title.
HD31.T83 2007
658.4(cid:2)058—dc22 2006051389
A catalogue record for this book is available from the British Library.
Design by Newgen Imaging Systems (P) Ltd., Chennai, India.
First edition: March 2007
10 9 8 7 6 5 4 3 2 1
For Renee
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CONTENTS
List of Figures ix
Acknowledgments xi
Foreword by Peter Bendor-Samuel xiv
Introduction xvii
Chapter 1 The High Level Framework 1
Chapter 2 Governance Options 25
Chapter 3 Organizations Over Time 45
Chapter 4 The Black Box Exposed 59
Chapter 5 External Governance 89
Chapter 6 The Global Perspective 117
Chapter 7 Management Style 133
Chapter 8 New Rules for Governance 151
Appendix—NAICS New Services Sectors (2002) 183
Notes 199
Index 211
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LIST OF FIGURES
1.1 Rigid Hierarchy 5
2.1 Market-Hierarchy Continuum 28
2.2 Outsourcing Evolution 41
2.3 Divisional Organization 42
4.1 Inseparability of People, Information,
Services, and Transaction Costs 60
6.1 Matrixed Organization 130
7.1 Organizational Transition 135
7.2 Organizational Modularity 136
7.3 Advantages to Organization and Market 137
8.1 The Real Path to the Future 177