Organizational Management and the COVID-19 Crisis

153 Pages·2022·8.5 MB·English

by  Wioletta Sylwia Wereda, Jacek Woźniak, Justyna Stochaj

Organizational Management and the
COVID-19 Crisis
The COVID-19 pandemic has re-shaped organizations on many levels:
resource, process, structural and relational. Such a wide range of forced
changes has resulted in a greater need to implement risk management prin-
ciples and procedures to secure an organization’s position in the market.
This book presents selected and key aspects of managing contemporary
organizations in the conditions of the COVID-19 pandemic, enriched with
empirical analyses relating to various countries of the world.
This edited collection focuses on clarifying and solving basic management
dilemmas, integrated issues of risk management and organization security
in light of changes during the COVID-19 pandemic. It specifically explores
the following common problem areas, across industries and sectors, using
theoretical, empirical and practical perspectives: financial, economic and
regulatory conditions for management processes in the conditions of the
COVID-19 pandemic; management of information resources and security
in the conditions of the development of the phenomenon of digital risk
and e-commerce; shaping relationships with stakeholders, with particular
emphasis on relationships with customers in the conditions of sales pro-
cesses; shaping the processes of creating and diffusing knowledge, with par-
ticular emphasis on the activities of educational entities.
Organizational Management and the COVID-19 Crisis will be directly rel-
evant for researchers and academics across a range of management disci-
plines, including strategic management, risk management, organizational
studies, information and knowledge management and related fields.
Wioletta Sylwia Wereda, PhD, is Doctor of Economics in the sciences of
management and Associate Professor in Faculty of Security, Logistics and
Management, Military University of Technology in Warsaw, Poland. She
is the author of a variety of studies and business. She has also written and
co-written three monographs and over 100 scientific articles in the field of
management, published both in Poland and abroad. The scientific interests
of Wioletta focus on the issues of modern and smart organizations, effi-
cient stakeholder relationship management, sales management methods and
new approach to the designing of relational sales. She is also a member of
Scientific Boards of International Journals (inter alia Management Dynam-
ics in the Knowledge Economy, Hyperion International Journal of Econo-
physics and New Economy), and she is the Scientific Reviewer in different
entities (the USA, Italy, Romania, Lithuania) and in Scientific Boards of
National Journals.
Jacek Woźniak, PhD, is Doctor of Social Sciences in the discipline of man-
agement and quality. He is employed at the Institute of Organization and
Management of the Military University of Technology in Warsaw, where
for ten years he has been conducting research and teaching, among oth-
ers, in the field of risk management, safety and efficiency in organizations,
innovation management or process-based approach to management. He is
the author or co-author of several scientific monographs and textbooks in
the field of safety and risk management in organizations, and project and
innovation management, as well as several dozen scientific articles.
Justyna Stochaj holds a PhD in Social Sciences at the Faculty of Security,
Logistics and Management at the Military University of Technology. She
deals with the problems of preparing the population for the occurrence of
threats, the behavior of the population in crisis situations, as well as civil
protection and civil defense.

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122 Collaborative Leadership and Innovation
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Elis Carlström
123 Crowdsourcing for Innovation in Higher Education
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124 The Corporation of the Future
Edited by Stuart Orr and Paul Hunter
125 Organizational Management and the COVID-19 Crisis
Security and Risk Management Dilemmas
Edited by Wioletta Sylwia Wereda, Jacek Woźniak and Justyna Stochaj
126 Digital Entrepreneurship and the Global Economy
Edited by J. Mark Munoz
127 Cross-cultural Knowledge Management
Cultural Influences in China and Brazil
Jacky Hong and Jorge Muniz Jr.
For more information about this series, please visit: www.routledge.com/
Routledge-Advances-in-Management-and-Business-Studies/book-series/SE0305
Organizational Management
and the COVID-19 Crisis
Security and Risk Management
Dilemmas
Edited by
Wioletta Sylwia Wereda, Jacek Woźniak
and Justyna Stochaj
First published 2022
by Routledge
4 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
605 Third Avenue, New York, NY 10158
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2022 selection and editorial matter, Wioletta Sylwia Wereda,
Jacek Woźniak and Justyna Stochaj; individual chapters, the
contributors
The right of Wioletta Sylwia Wereda, Jacek Woźniak and Justyna
Stochaj to be identified as the authors of the editorial material, and
of the authors for their individual chapters, has been asserted in
accordance with sections 77 and 78 of the Copyright, Designs and
Patents Act 1988.
All rights reserved. No part of this book may be reprinted or
reproduced or utilised in any form or by any electronic, mechanical,
or other means, now known or hereafter invented, including
photocopying and recording, or in any information storage or
retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks
or registered trademarks, and are used only for identification and
explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
ISBN: 978-1-032-25584-2 (hbk)
ISBN: 978-1-032-25933-8 (pbk)
ISBN: 978-1-003-28571-7 (ebk)
DOI: 10.4324/9781003285717
Typeset in Times New Roman
by codeMantra
Contents
List of charts ix
List of figures xi
List of tables xiii
Foreword xv
Editors xix
1 Instruments supporting the economy of the European Union
during the COVID-19 pandemic 1
KONRAD STAŃCZYK
2 Stability of public finance in Poland and the EU before and
during the COVID-19 pandemic 19
JANUSZ KOSTECKI
3 Disinformation of the digital era revolution in conditions
of COVID-19 33
WIESŁAWA ZAŁOGA AND ROBERT MACIEJCZYK
4 E-commerce market during the economic crisis caused
by COVID-19 44
MAŁGORZATA GRZELAK AND PAULINA OWCZAREK
5 Customer evolution in terms of digital development and
purchasing decisions during a pandemic security and risk 65
WIOLETTA WEREDA, JACEK WOŹNIAK AND WOJCIECH
WŁODARKIEWICZ
6 Using the potential of the ISO 9001:2015 and ISO 22301:2019
standards in the fight against COVID-19 86
MAŁGORZATA DĄBROWSKA-ŚWIDER
viii Contents
7 Acceptability and challenges of online higher education in the
era of COVID-19 99
CELINA SOŁEK-BOROWSKA AND ADAM OSTANEK
8 Mitigating the risk of disruptions caused by the SARS-COV-2
pandemic by schools 110
KRZYSZTOF SZWARC AND MICHAŁ WIŚNIEWSKI
Index 127
Charts
3.1 Percentage distribution of responses to the question:
based on the respondents’ experiences over the past 6
months, which of the following forms of disinformation or
manipulation did they most often experience? 38
3.2 Percentage distribution of answers to the question: how
often do respondents come across information on the
Internet that they believe was falsified or manipulated? 39
3.3 Percentage distribution of answers to the question:
which of the following sources do respondents consider
particularly conducive to spreading fake news? 41
3.4 Percentage distribution of answers to the question:
using the Internet in the last three months, have checked
credibility in terms of? 42
4.1 Search trends for the “online shopping” term in 2019 and 2020 48
4.2 Search popularity for the “online shopping” term in regions 49
4.3 Retail e-commerce sales worldwide by region, 2020 50
4.4 Box plot of the monthly mileage median depending on the
vehicle brand 55
4.5 Box plot of the load weight median depending on the
vehicle brand 55
4.6 Box plot of the revenue median depending on the vehicle brand 56
4.7 Average monthly mileage of vehicles in the company in
individual months 56
4.8 Average monthly load weight of cargo transported by
MAN vehicles in individual months 57
4.9 Average monthly weight of cargo transported by SCANIA
vehicles in individual months 58
4.10 Average monthly weight of cargo transported by DAF
vehicles in individual months 59
4.11 Average monthly revenue of the company in individual months 60
4.12 Answers to the question: do you actively use online shopping? 61
4.13 Answers to the question about the sales platforms and
channels most often used by consumers 62