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Organizational Management and the COVID-19 Crisis PDF

153 Pages·2022·8.5 MB·English
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Organizational Management and the COVID-19 Crisis The COVID-19 pandemic has re-shaped organizations on many levels: resource, process, structural and relational. Such a wide range of forced changes has resulted in a greater need to implement risk management prin- ciples and procedures to secure an organization’s position in the market. This book presents selected and key aspects of managing contemporary organizations in the conditions of the COVID-19 pandemic, enriched with empirical analyses relating to various countries of the world. This edited collection focuses on clarifying and solving basic management dilemmas, integrated issues of risk management and organization security in light of changes during the COVID-19 pandemic. It specifically explores the following common problem areas, across industries and sectors, using theoretical, empirical and practical perspectives: financial, economic and regulatory conditions for management processes in the conditions of the COVID-19 pandemic; management of information resources and security in the conditions of the development of the phenomenon of digital risk and e-commerce; shaping relationships with stakeholders, with particular emphasis on relationships with customers in the conditions of sales pro- cesses; shaping the processes of creating and diffusing knowledge, with par- ticular emphasis on the activities of educational entities. Organizational Management and the COVID-19 Crisis will be directly rel- evant for researchers and academics across a range of management disci- plines, including strategic management, risk management, organizational studies, information and knowledge management and related fields. Wioletta Sylwia Wereda, PhD, is Doctor of Economics in the sciences of management and Associate Professor in Faculty of Security, Logistics and Management, Military University of Technology in Warsaw, Poland. She is the author of a variety of studies and business. She has also written and co-written three monographs and over 100 scientific articles in the field of management, published both in Poland and abroad. The scientific interests of Wioletta focus on the issues of modern and smart organizations, effi- cient stakeholder relationship management, sales management methods and new approach to the designing of relational sales. She is also a member of Scientific Boards of International Journals (inter alia Management Dynam- ics in the Knowledge Economy, Hyperion International Journal of Econo- physics and New Economy), and she is the Scientific Reviewer in different entities (the USA, Italy, Romania, Lithuania) and in Scientific Boards of National Journals. Jacek Woźniak, PhD, is Doctor of Social Sciences in the discipline of man- agement and quality. He is employed at the Institute of Organization and Management of the Military University of Technology in Warsaw, where for ten years he has been conducting research and teaching, among oth- ers, in the field of risk management, safety and efficiency in organizations, innovation management or process-based approach to management. He is the author or co-author of several scientific monographs and textbooks in the field of safety and risk management in organizations, and project and innovation management, as well as several dozen scientific articles. Justyna Stochaj holds a PhD in Social Sciences at the Faculty of Security, Logistics and Management at the Military University of Technology. She deals with the problems of preparing the population for the occurrence of threats, the behavior of the population in crisis situations, as well as civil protection and civil defense. Routledge Advances in Management and Business Studies 120 Consumer Packaging Strategy Localisation in Asian Markets Huda Khan, Richard Lee and Polymeros Chrysochou 121 Distress Risk and Corporate Failure Modelling The State of the Art Stewart Jones 122 Collaborative Leadership and Innovation Management, Strategy and Creativity Elis Carlström 123 Crowdsourcing for Innovation in Higher Education Regina Lenart-Gansiniec and Łukasz Sułkowski 124 The Corporation of the Future Edited by Stuart Orr and Paul Hunter 125 Organizational Management and the COVID-19 Crisis Security and Risk Management Dilemmas Edited by Wioletta Sylwia Wereda, Jacek Woźniak and Justyna Stochaj 126 Digital Entrepreneurship and the Global Economy Edited by J. Mark Munoz 127 Cross-cultural Knowledge Management Cultural Influences in China and Brazil Jacky Hong and Jorge Muniz Jr. For more information about this series, please visit: www.routledge.com/ Routledge-Advances-in-Management-and-Business-Studies/book-series/SE0305 Organizational Management and the COVID-19 Crisis Security and Risk Management Dilemmas Edited by Wioletta Sylwia Wereda, Jacek Woźniak and Justyna Stochaj First published 2022 by Routledge 4 Park Square, Milton Park, Abingdon, Oxon OX14 4RN and by Routledge 605 Third Avenue, New York, NY 10158 Routledge is an imprint of the Taylor & Francis Group, an informa business © 2022 selection and editorial matter, Wioletta Sylwia Wereda, Jacek Woźniak and Justyna Stochaj; individual chapters, the contributors The right of Wioletta Sylwia Wereda, Jacek Woźniak and Justyna Stochaj to be identified as the authors of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library ISBN: 978-1-032-25584-2 (hbk) ISBN: 978-1-032-25933-8 (pbk) ISBN: 978-1-003-28571-7 (ebk) DOI: 10.4324/9781003285717 Typeset in Times New Roman by codeMantra Contents List of charts ix List of figures xi List of tables xiii Foreword xv Editors xix 1 Instruments supporting the economy of the European Union during the COVID-19 pandemic 1 KONRAD STAŃCZYK 2 Stability of public finance in Poland and the EU before and during the COVID-19 pandemic 19 JANUSZ KOSTECKI 3 Disinformation of the digital era revolution in conditions of COVID-19 33 WIESŁAWA ZAŁOGA AND ROBERT MACIEJCZYK 4 E-commerce market during the economic crisis caused by COVID-19 44 MAŁGORZATA GRZELAK AND PAULINA OWCZAREK 5 Customer evolution in terms of digital development and purchasing decisions during a pandemic security and risk 65 WIOLETTA WEREDA, JACEK WOŹNIAK AND WOJCIECH WŁODARKIEWICZ 6 Using the potential of the ISO 9001:2015 and ISO 22301:2019 standards in the fight against COVID-19 86 MAŁGORZATA DĄBROWSKA-ŚWIDER viii Contents 7 Acceptability and challenges of online higher education in the era of COVID-19 99 CELINA SOŁEK-BOROWSKA AND ADAM OSTANEK 8 Mitigating the risk of disruptions caused by the SARS-COV-2 pandemic by schools 110 KRZYSZTOF SZWARC AND MICHAŁ WIŚNIEWSKI Index 127 Charts 3.1 Percentage distribution of responses to the question: based on the respondents’ experiences over the past 6 months, which of the following forms of disinformation or manipulation did they most often experience? 38 3.2 Percentage distribution of answers to the question: how often do respondents come across information on the Internet that they believe was falsified or manipulated? 39 3.3 Percentage distribution of answers to the question: which of the following sources do respondents consider particularly conducive to spreading fake news? 41 3.4 Percentage distribution of answers to the question: using the Internet in the last three months, have checked credibility in terms of? 42 4.1 Search trends for the “online shopping” term in 2019 and 2020 48 4.2 Search popularity for the “online shopping” term in regions 49 4.3 Retail e-commerce sales worldwide by region, 2020 50 4.4 Box plot of the monthly mileage median depending on the vehicle brand 55 4.5 Box plot of the load weight median depending on the vehicle brand 55 4.6 Box plot of the revenue median depending on the vehicle brand 56 4.7 Average monthly mileage of vehicles in the company in individual months 56 4.8 Average monthly load weight of cargo transported by MAN vehicles in individual months 57 4.9 Average monthly weight of cargo transported by SCANIA vehicles in individual months 58 4.10 Average monthly weight of cargo transported by DAF vehicles in individual months 59 4.11 Average monthly revenue of the company in individual months 60 4.12 Answers to the question: do you actively use online shopping? 61 4.13 Answers to the question about the sales platforms and channels most often used by consumers 62

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