Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 vol) (Information Resources Management Association)

3217 Pages·2011·88.87 MB·English

Organizational Learning
and Knowledge:
Concepts, Methodologies,
Tools and Applications
Information Resources Management Association
USA
Volume I
Senior Editorial Director: Kristin Klinger
Director of Book Publications: Julia Mosemann
Editorial Director: Lindsay Johnston
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Content Systems Analyst: Devvin Earnest
Development Editor: Chris Wozniak
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Assistant Production Editor: Deanna Zombro
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Print Coordinator: Jamie Snavely
Cover Design: Nick Newcomer
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Organizational learning and knowledge : concepts, methodologies, tools and
applications / Information Resources Management Association, editor.
v. cm.
Includes bibliographical references and index.
Summary: "This reference set demonstrates exhaustively the many
applications, issues, and techniques applied to the science of recording,
categorizing, using and learning from the experiences and expertise acquired
by the modern organization"--Provided by publisher.
ISBN 978-1-60960-783-8 (hbk.) -- ISBN 978-1-60960-784-5 (ebook) -- ISBN 978-
1-60960-785-2 (print & perpetual access) 1. Organizational learning. 2.
Knowledge management. I. Information Resources Management Association.
HD58.82.O7433 2012
658.3'124--dc23
2011027732
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book set is original material. The views expressed in this book are those of the authors, but not necessarily of
the publisher.
Editor-in-Chief
Mehdi Khosrow-Pour, DBA
Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series
Associate Editors
Steve Clarke
University of Hull, UK
Murray E. Jennex
San Diego State University, USA
Annie Becker
Florida Institute of Technology USA
Ari-Veikko Anttiroiko
University of Tampere, Finland
Editorial Advisory Board
Sherif Kamel
American University in Cairo, Egypt
In Lee
Western Illinois University, USA
Jerzy Kisielnicki
Warsaw University, Poland
Keng Siau
University of Nebraska-Lincoln, USA
Amar Gupta
Arizona University, USA
Craig van Slyke
University of Central Florida, USA
John Wang
Montclair State University, USA
Vishanth Weerakkody
Brunel University, UK
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“Contemporary Research in Information Science and Technology”
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List of Contributors
Abdullah, Hazman Shah \ Universiti Teknologi MARA (UiTM), Malaysia ..................................2769
Abril, Raul M. \ Universitat Pompeu i Fabra, Spain .....................................................................2291
Aggestam, Lena \ University of Skövde, Sweden ............................................................................2665
Ahmad, Hesham S. \ University of Birmingham, UK ....................................................................1981
Ahram, Tareq Z. \ University of Central Florida, USA .................................................................1666
Al-Busaidi, Kamla Ali \ Sultan Qaboos University, Oman ............................................................3039
Alegre, Olga M. \ University of La Laguna, Spain ...........................................................................305
Alfantookh, Abdulkader \ Ministry of Higher Education, Saudi Arabia ........................................506
Ali, Nour \ Lero, Ireland .................................................................................................................1061
Al-Shammari, Minwir \ University of Bahrain, Kingdom of Bahrain ................................1633, 2230
Amjad, Urooj \ London School of Economics and Political Science, UK .....................................2981
An, Min \ University of Birmingham, UK .......................................................................................1981
Andriessen, Daniel \ INHolland University of Applied Sciences, The Netherlands .......................2747
Andrzejczak, Chris \ University of Central Florida, USA .............................................................1666
Angehrn, Albert \ Centre for Advanced Learning Technologies (CALT), INSEAD, France .........1192
Angelica do Amaral, Sueli \ University of Brasília, Brazil ............................................................1582
Ansari, Mahfooz A. \ University of Lethbridge, Canada ...............................................................2038
Arh, Tanja \ Jožef Stefan Institute, Slovenia ...................................................................................1042
Arís, Enrique Paniagua \ Universidad de Murcia, Spain ................................................................644
Arochen, H. \ Coventry University, UK ..............................................................................................97
Ayuso, Belén López \ Universidad Católica San Antonio de Murcia, Spain ...................................644
Badia, Antonio \ University of Louisville, USA ..............................................................................1406
Baker, L. \ Auckland University of Technology, New Zealand ........................................................2025
Bakry, Saad Haj \ King Saud University, Saudi Arabia ...................................................................506
Bali, R.K. \ Coventry University, UK ..................................................................................................97
Baporikar, Neeta \ College of Applied Sciences Salalah, Sultanate of Oman ...............................1560
Baskaran, V. \ Ryerson University, Canada ........................................................................................97
Biloslavo, Roberto \ University of Primorska, Slovenia ................................................................1721
Blažic, Borka Jerman \ Jožef Stefan Institute, Slovenia ................................................................1042
Bloodgood, James M. \ Kansas State University, USA ....................................................................110
Boersma, Kees \ VU University Amsterdam, The Netherlands .......................................................1922
Bond, Peter L. \ Learning Futures Consulting, UK ........................................................................2486
Booth, Campbell \ University of Strathclyde, UK ..........................................................................1932
Boronat-Navarro, Montserrat \ Universitat Jaume I, Spain ................................................275, 2346
Borzovs, Juris \ University of Latvia and Riga Information Technology Institute, Latvia .............2913
Boughzala, Imed \ TELECOM Business School, France ...............................................................2903
Brook, Chris \ Curtin University of Technology, Australia ............................................................1266
Bruen, C. \ Trinity College Dublin, Ireland ........................................................................................58
Brunet-Thornton, Richard \ IMCA/GARC, UK & University of Economics-Prague, Czech
Republic .....................................................................................................................................1596
Bureš, Vladimír \ University of Hradec Kralove, Czech Republic & City University of Seattle,
Slovakia .....................................................................................................................................1596
Burt, Christopher D.B. \ University of Canterbury, New Zealand ................................................3076
Butan, Daniela \ University of Limerick, Ireland .............................................................................755
Camilleri, Emanuel \ Ministry of Finance, Economy and Investment, Malta .................................912
Camisón-Zornoza, César \ Universitat Jaume I, Spain .........................................................275, 2346
Candela, Leonardo \ Consiglio Nazionale delle Ricerche, Italy ......................................................837
Carneiro, Alberto \ Autonomous University of Lisbon, Portugal ....................................................227
Carson, Dean \ Charles Darwin University, Australia ...................................................................2264
Castelli, Donatella \ Consiglio Nazionale delle Ricerche, Italy .......................................................837
Chalkiti, Kalotina \ Charles Darwin University, Australia ...........................................................2264
Chang, Won-Chen \ National Cheng Kung University, Taiwan .....................................................1344
Cheney, Amelia W. \ Appalachian State University, USA ..............................................................2848
Chilton, Michael A. \ Kansas State University, USA ........................................................................110
Chu, Mei-Tai \ La Trobe University, Australia ...............................................................................2310
Cigognini, Maria Elisabetta \ University of Florence, Italy ..........................................................1702
Clarke, Elinor \ Coventry University, UK ......................................................................................1282
Clifford, Seamus \ University of Limerick, Ireland ..........................................................................755
Coakes, Elayne \ University of Westminster, UK ..............................................................................197
Coetzee, F.P. (Petrie) \ Tshwane University of Technology, South Africa ........................................779
Concilio, Grazia \ Politecnico di Milano, Italy ..............................................................................2329
Croasdell, David T. \ University of Nevada, USA ............................................................................403
Dan, Mihaela Cornelia \ Academy of Economic Studies, Romania ...............................................1476
Dana, Leo-Paul \ University of Canterbury Christchurch, New Zealand ......................................1448
Davison, Robert M. \ City University of Hong Kong, Hong Kong ................................................2367
de Almeida Furquim, Tatiana \ SERPRO and University of Brasília, Brazil ...............................1582
De Liddo, Anna \ Open University, UK ..........................................................................................2329
de Oliveira Morais, II, Marçal José \ State University of the Ceará, Brazil ................................1078
Del Vecchio, Pasquale \ University of Salento, Italy ......................................................................1177
Deng, Hepu \ RMIT University, Australia .........................................................................................587
Di Maria, Eleonora \ University of Padova, Italy ..........................................................................1252
Dima, Alina Mihaela \ Academy of Economic Studies, Romania ..................................................1476
Dimovski, Vlado \ University of Ljubljana, Slovenia .....................................................................1042
Doherty, Martin \ University of Ulster, UK ....................................................................................2990
Doi, Shinichi \ NEC Corporation, Japan ........................................................................................2310
Donate-Manzanares, Mario J. \ University of Castilla-La Mancha, Spain ..................................2101
Douglas, Ian \ Florida State University, USA .................................................................................1694
Du, Hongwei \ California State University, USA ............................................................................2056
Duan, Yanqing \ University of Bedfordshire Business School, UK ..................................................375
Dunham, Annette H. \ University of Canterbury, New Zealand ....................................................3076
DuPlain, Ronald F. \ Espresso Labs, USA ........................................................................................431
Eardley, Alan \ Staffordshire University, UK .................................................................................1115
Edirisingha, Palitha \ University of Leicester, UK .........................................................................1702
Ekionea, Jean-Pierre Booto \ University of Moncton, Canada .......................................................136
Ergazakis, Kostas \ National Technical University of Athens, Greece ..........................................3029
Ergazakis, Emmanouil \ National Technical University of Athens, Greece ..................................3029
Erickson, G. Scott \ Ithaca College, USA ..................................................................2151, 2681, 2949
Ermine, Jean-Louis \ TELECOM Business School, France ..........................................................3011
Everhart, Deborah \ Georgetown University, USA ........................................................................1693
Fancott, Terrill \ Concordia University, Canada .............................................................................568
Farmer, Lesley \ California State University, USA ..........................................................................178
Feitosa, Marcio Porto \ Mackenzie P. University, São Paulo, SP, Brazil .......................................2008
Feldmann, Raimund L. \ Fraunhofer Center for Experimental Software Engineering, USA .........578
Feng, Weizhe \ China Agricultural University, China ......................................................................375
Fernando de Barros Campos, Luiz \ Federal University of Minas Gerais, Brazil ........................867
Fineman, Robert \ Independent Consultant, USA ..........................................................442, 666, 2643
Fink, Kerstin \ University of Innsbruck, Austria ..............................................................................553
Fitzpatrick, N. \ Dublin Institute of Technology, Ireland ...................................................................58
Ford, Dianne P. \ Memorial University of Newfoundland, Canada ...............................................2711
Freeze, Ronald D. \ Arizona State University, USA .........................................................................208
Gairin-Sallán, J. \ Universitat Autònoma de Barcelona, Spain .....................................................1297
Galloway, Jeanette \ North Mersey Health Informatics Service, UK ..............................................623
Geisler, Elie \ Illinois Institute of Technology, USA ........................................................................1316
Germanakos, Panagiotis \ University of Cyprus, Cyprus ..............................................................1760
Ghosh, Biswadip \ Metropolitan State College of Denver, USA ....................................................2424
Gillies, Alan C. \ University of Central Lancashire, UK ..................................................................623
Gloet, Marianne \ Abu Dhabi Women’s College, UAE ...................................................................2217
Goel, Lakshmi \ University of North Florida, USA ..........................................................................157
Goldsmith, Ronald E. \ Florida State University, USA ...................................................................127
Gormley, P. \ National University of Ireland at Galway, Ireland .......................................................58
Górniak-Kocikowska, Krystyna \ Southern Connecticut State University, USA .........................2529
Greco, M.J. \ Auckland University of Technology, New Zealand ...................................................2025
Greenaway, Kathleen E. \ Ryerson University, Canada ................................................................1381
Griffiths, David A. \ University of Edinburgh, Scotland, UK .......................................................1, 525
Gu, Jibao \ University of Science and Technology of China, Chin .................................................2367
Guadamillas-Gómez, Fátima \ University of Castilla-La Mancha, Spain ....................................2101
Guazzaroni, Giuliana \ Università Politecnica delle Marche, Italy ..............................................2823
Guergachi, A. \ Ryerson University, Canada ......................................................................................97
Gupta, Amar \ University of Arizona, USA ......................................................................................540
Hall, Timothy \ University of Limerick, Ireland ...............................................................................416
Halonen, Raija \ National University of Ireland, Ireland & University of Oulu, Finland ...............881
Hamburg, Ileana \ Institut Arbeit und Technik, FH Gelsenkirchen, Germany ................................416
Harorimana, Deogratias \ Southampton Solent University, UK ....................................................2474
Harrison, Karen \ Coventry University, UK ....................................................................................982
Harteis, Christian \ University of Regensburg, Germany ................................................................332
Harvey, J. \ Dublin Institute of Technology, Ireland ...........................................................................58
Hawamdeh, Suliman \ University of Oklahoma, USA .......................................................................79
Hendriks, Paul H.J. \ Radboud University Nijmegen, The Netherlands ........................................1885
Hennis, Thieme \ Delft University of Technology, The Netherlands ..............................................2408
Henrich, Andreas \ University of Bamberg, Germany ...................................................................1956
Herschel, Richard T. \ Saint Joseph’s University, USA ....................................................................388
Hester, Andrea J. \ Southern Illinois University Edwardsville, USA .............................................2547
Holgersson, Jesper \ University of Skövde, Sweden .......................................................................2665
Hollister, Kimberly \ Montclair State University, USA ....................................................................894
Hrgovcic, Vedran \ University of Vienna, Austria ..........................................................................1234
Hu, Xiaohua \ Drexel University, USA .............................................................................................894
Huang, Qian \ University of Science and Technology of China & City University of Hong
Kong Joint Advanced Research Centre, China .........................................................................2367
Huff, Chuck \ St. Olaf College, USA ..............................................................................................2604
Huff, Sid \ Victoria University of Wellington, New Zealand ...........................................................2085
Huggins, Robert \ University of Wales Institute Cardiff, UK .........................................................2158
Humphreys, Tania \ University of Technology Sydney, Australia ..................................................1030
Hunter, Jane Louise \ University of Western Sydney, Australia .....................................................1623
Igel, Christoph \ Saarland University, Germany ..............................................................................933
Ismail, Mohd Bakhari \ Universiti Kebangsaan Malaysia, Malaysia ...........................................1487
Ismail, Zuraini \ University Teknologi Malaysia, Malaysia ...........................................................2614
Jacobs, Daisy \ University of Zululand, South Africa .....................................................................1460
Jarrar, Yasar \ Dubai School of Government, UAE ...........................................................................22
Jayasingham, Sharmila \ Universiti Malaya, Malaysia ................................................................2038
Jean-Jules, Joachim \ Université de Sherbrooke, Canada ...............................................................996
Jennex, Murray E. \ San Diego State University, USA ....................................................................403
Jo, Sooran \ Korea Advanced Institute of Science and Technology, South Korea ..........................2563
Jones, Jeannette K. \ American Intercontinental University, USA ......................442, 666, 2643, 3100
Kalid, Khairul Shafee B. \ Universiti Teknologi PETRONAS, Malaysia ......................................2998
Kamthan, Panjak \ Concordia University, Canada .........................................................................568
Karagiannis, Dimitris \ BOC Group, Austria ................................................................................1234
Karwowski, Waldemar \ University of Central Florida, USA ......................................................1666
Kettunen, Juha \ Turku University of Applied Sciences, Finland ..................................................2963
Khanlari, Amir \ University of Tehran, Iran ..................................................................................2436
Khosla, Rajiv \ La Trobe University, Australia ..............................................................................2310
Kingma, Sytze \ VU University Amsterdam, The Netherlands .......................................................1922
Kor, Ah-Lian \ Leeds Metropolitan University, UK .......................................................................2573
Koronis, Epaminondas \ University of Warwick, UK ........................................................................34
Korot, Len \ Institute for Global Management, USA ......................................................................1448
Koskinen, Kaj U. \ Tampere University of Technology, Finland ....................................................2181
Koukpaki, Serge \ University of Edinburgh, Scotland, UK .........................................................1, 525
Krogstie, John \ IDI, NTNU, Norway ...............................................................................................733
Król, Zbigniew \ Japan Advanced Institute of Science and Technology, Japan & Institute of
Philosophy and Sociology of The Polish Academy of Sciences, Poland ...................................2862
Krone, Oliver \ Independent Scholar, Germany ...............................................................................241
Kulkarni, Uday \ Arizona State University, USA .............................................................................208
Kulmala, Riikka \ Turku University of Applied Sciences, Finland ................................................2963
Kussmaul, Clif \ Muhlenberg College, USA & Elegance Technologies, Inc., USA .......................1138
Land, Frank \ London School of Economics and Political Science, UK .......................................2981
Laukkanen, Elisa \ University of Oulu, Finland ..............................................................................881
Lekkas, Zacharias \ National & Kapodistrian University of Athens, Hellas .................................1760
Leone, Sabrina \ Università Politecnica delle Marche, Italy ...............................................1835, 2823
Leung, Nelson \ RMIT International University, Vietnam ...............................................................771
Leung, Linda \ University of Technology Sydney, Australia ..........................................................1030
Li, Sheng-Tung \ National Cheng Kung University, Taiwan ..........................................................1344
Li, Pengtao \ California State University, USA ...............................................................................2056
Li, Xun \ Nicholls State University, USA ........................................................................................2056
Limayem, Moez \ University of Arkansas, USA .............................................................................2903
Lin, Yun \ Agresso, Norway ..............................................................................................................733
Liu, Hefu \ University of Science and Technology of China & City University of Hong
Kong Joint Advanced Research Centre, China .........................................................................2367
lo Storto, Corrado \ University of Naples Federico II, Italy ..........................................................1804
Lock, Graeme \ Edith Cowan University, Australia .......................................................................1266
Loebbecke, Claudia \ University of Cologne, Germany ................................................................1192
Lohikoski, Päivi \ University of Oulu, Finland ..............................................................................1784
Loock, Marianne \ University of South Africa, South Africa ...........................................................600
López-Nicolás, Carolina \ University of Murcia, Spain ...................................................................819
Loya, Aimee Denise \ University of California - Irvine, USA ........................................................3156
Luck, Diana \ London Metropolitan Business School, UK & London Metropolitan
University, UK ...........................................................................................................................2393
Magnier-Watanabe, Rémy \ University of Tsukuba, Japan ...........................................................2244
Marjanovic, Olivera \ University of Sydney, Australia ..................................................................3057
Martin, Brian \ University of Edinburgh, Scotland ..........................................................................525
Masrom, Maslin \ University Teknologi Malaysia, Malaysia ........................................................2614
Mattek, Philip \ University of Wisconsin-Green Bay, USA ............................................................1418
Maurer, Matthew J. \ Robert Morris University, USA ...................................................................1158
Mawhinney, Hanne \ University of Maryland College Park, USA ..................................................691
McAdam, Rodney \ University of Ulster, UK ................................................................................2990
McAvinia, C. \ National University of Ireland at Maynooth, Ireland .................................................58
McElwee, Gerard \ University of Lincoln, UK ..............................................................................1448
McFarland, Lorraine \ Coventry University, UK ............................................................................982
McLaughlin, Stephen \ National University of Ireland Maynooth, Ireland ....................................477
Meroño-Cerdán, Ángel L. \ University of Murcia, Spain ................................................................819
Metaxiotis, Kostas \ National Technical University of Athens, Greece .........................................3029
Micelli, Stefano \ Ca’ Foscari University, Italy ..............................................................................1252
Moffett, Sandra \ University of Ulster, UK ....................................................................................2990
Moon, Junghoon \ Korea Advanced Institute of Science and Technology, South Korea ................2563
Mourlas, Constantinos \ National & Kapodistrian University of Athens, Hellas .........................1760
Mousavidin, Elham \ University of Houston, USA ..........................................................................157
Murata, Kiyoshi \ Meiji University, Japan .....................................................................................1528
Murphy, Glen \ Queensland University of Technology, Australia ...................................................262
Mutula, Stephen \ University of Botswana, Botswana ...................................................................1460
Naguib, R.N.G \ Coventry University, UK .........................................................................................97
Narayanan, A. \ Auckland University of Technology, New Zealand ..............................................2025
Ndou, Valentina \ University of Salento, Italy ................................................................................1177
Neto, Francisco Milton Mendes \ Rural Federal University of the Semi-Arid, Brazil .................1078
Nguyen, Nhu T.B. \ Japan Advanced Institute of Science and Technology, Japan ..........................351
Nishida, Toyoaki \ Kyoto University, Japan ...................................................................................2310